From the moment we arrived to now a day later it has been a nightmare. The unit is nice & location is great but the owner is a very dishonest, rude & unapologetic person.
We arrived 6 minutes early & entered a filthy condo. Nothing had been cleaned. Garbage, food, dishes, floors & linens all untouched. We called the owner immediately. She had every excuse. Initially blaming us for arriving a day too early. Told us there was nothing she could do. In the midst of Covid we stood in her dirty condo kitchen shocked that she was not accommodating or unapologetic. After a little back & forth she called back after verifying I guess with VRBO that we indeed were scheduled to be there. She then an hour later called a cleaning service to clean & offered to pay for our dinner & said the first night charge would be refunded. We returned from dinner after 3 1/2 hours & the unit was still not cleaned appropriately. There were 2 half used rolls of toilet paper left behind with some unsightly splattering on top. Hair and dirt on top of the toilet seat, a ring left by the last residents in the sheets of one of the beds. Splatter behind the garbage can. Just little things throughout the unit that made us uneasy as to the thoroughness of the cleaning. She remained unapologetic after we shared our concerns but we had planned our trip, were there and had no other options for another place to stay. We rent & travel ALOT & between the 4 of us have NEVER left a negative review. We have pictures of everything & copies of all communication minus a few phone calls in which she was incredibly rude. We left Monday morning well before check out. Took out garbage, loaded dishwasher & left the unit much cleaner than when we found it. We contacted her today about the one night she said she was refunding. In response she immediately accuses us of ruining a slip cover & some towels with make up smudges. THIS IS A LIE. Three of us use make up wipes & one uses a special make up cloth. She sent us a statement for damages saying the washcloths had to be replaced! Another lie! If you want to be ripped off, lied to or compromise your health book this unit! If not, look elsewhere. We never planned to leave a negative review. Never planned to have her pay for our dinner or be robbed of the first night of our beach weekend. None of this was our choice. She is charging us for her mistake. Do not trust her!