Exteriör

Recensioner av NH Collection Plaza Santiago

5 out of 5
NH Collection Plaza Santiago
Avenida Vitacura 2610, Santiago, Region Metropolitana

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 574 av 980 recensioner" "
8 - Bra i betyg. 283 av 980 recensioner" "
6 - Okej i betyg. 76 av 980 recensioner" "
4 - Dåligt i betyg. 32 av 980 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 980 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2022
Svar från Front Desk 11 apr. 2022
Estimado, muchas gracias por dedicar tiempo para calificarnos, nuestro proposito es que es su estadia sea lo esperado.

10/10 Fantastiskt

Michael

Bodde här 1 natt i mars 2022
Svar från Juan Jose 2 apr. 2022
Hi Michael. We are really pleased that you loved our hotel, we hope we can be better everytime someone come and tell us what should get better, but your feedback says that we fulfill your expectations. Hope see you soon.

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Close to large shopping centre
Ok hotel close to shopping centre and the metro. Stayed awaiting PCR-test.
Bodde här 2 nätter i mars 2022
Svar från Front Desk 16 mars 2022
Estimado Michael, muchas gracias por dedicar tiempo para califiarnos, esperamos tenerlo nuevamente con nosotros.

10/10 Fantastiskt

Pether

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt hotell
Ett utmärkt hotell med fantastiskt fin service och utsökt frukost. Nära bra restauranger, tunnelbana, shoppingcenter mm. Kan varmt rekomendera detta hotell!
Bodde här 4 nätter i november 2018

8/10 Bra

P, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Riktigt bra och bekvämt hotell
Bodde sex nätter på Radisson Plaza i Santiago nyligen. Hotellvistelsen började med att en hotellbil (hyfsat bra pris) plockade upp oss på flygplatsen. Då vi kom tidigt så fick vi inte rummet direkt. Som kompensation fick vi drinkvouchers till baren och kunde även äta frukost och använda poolen. Efter några timmar fick vi tillgång till rummet (och nya drinkvouchers). Rummet vi fick låg på 9:e våningen och hade utsikt över staden och bergen, det fanns platt-tv med hyfsat med kanaler, gratis helt ok wifi, badkar och en skön säng. Frukosten ingår och är fullt godkänd men inget särskilt. Pool och gym finns högst upp i huset och har fin utsikt över staden. Bäst av allt är personalen. Duktiga på engelska, trevliga och hjälpsamma. Absolut hotellets största tillgång. Lokalerna är lite slitna men i övrigt är det ett riktigt bra hotell. Skulle absolut kunna bo där igen.

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Stephanie

Gillade: Personal och service
Property need remodeling. Restaurant food is awful
Bodde här 5 nätter i april 2024
Svar från Stefany Montalva. Guest Relations Manager 24 apr. 2024
Dear Ms. Stephanie,Thank you very much for taking the time to let us know your experience in our hotel, your comments are always helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will share your feedback with our team in order to take the needed actions to work on your mention concerning our hotel status and the food in our restaurant.We appreciate the time dedicated to let us know about this situations. We hope to have the opportunity to welcoming you back again in our NH Collection Plaza Santiago with a much improved experience.Best regards,

10/10 Fantastiskt

Maria

Bodde här 1 natt i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 18 apr. 2024
Estimada Srta. Maria,Le damos las gracias por habernos enviado su valoración acerca de su estadía en nuestro hotel.Estaremos felices de volver a darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago y le deseamos una gran semana.Un cordial saludo,

10/10 Fantastiskt

Eric

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel in a good location, beds are very comfortable had the best night sleep in ages. Wish we had more than the 1 night here! Also was walkable to restaurants, would stay at this hotel again
Bodde här 1 natt i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Mr. Eric,Thank you very much for disposing your time in order to share with us your feedback about your stay in out hotel.We are delighted to know that we were able to enhance your visit in Santiago, reaching your expectations about location, room and rest during the time you were with us.We appreciate your lovely comments which it always help us to keep insipired in order to bring memorable moments to our guests.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 Fantastiskt

Jacobo, SAN MARTIN

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great hotel, great staff i really enjoyed the upgrade
Bodde här 2 nätter i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Mr. Jacobo,Thank you very much for dedicating us your time in order to give us your feedback about your experience in our hotel.We are so glad to know you liked the room upgrade and our services.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we remain at your disposal for anything you may need in the future.Warmest regards,

10/10 Fantastiskt

Kylie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Five stars, veryyyy nice. Right beside the costanera center.
Bodde här 1 natt i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Ms. Kylie,Thank you for taking the time to let us know your experience during your stay in our hotel.We are happy we were able to give an extraordinary experience during the time you were with us.Looking forward to welcoming you back in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 Fantastiskt

Meltem, New York

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location for tours, access to great dining. Comfortable rooms and friendly staff
Bodde här 4 nätter i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Ms. Meltem,Thank you very much for taking the time to let us know your experience in our hotel.We are so happy you have enjoyed our location, dinner, rooms and the service provided by our staff.Your kind mentions bring us energy to try our best day by day.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Un cordial saludo,

10/10 Fantastiskt

Jose

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good stay
Bodde här 1 natt i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Mr. Jose,Thank you so much for taking the time to let us knwo your experience during your stay at our hotel.We are delighted to know that everything was perfect during the time you were with us.Looking forward to welcoming you back again in our NH Collection Plaza Santiago very soon!Kindest regards,

10/10 Fantastiskt

Naji

Affärsresenär, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Very good location, good foods, clean, service super slow meaning if u order soap, shampoo take for a long time to provided
Bodde här 1 natt i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 17 apr. 2024
Dear Mr. Naji,Thank you very much for taking the time to let us know your experience in our hotel.We are so glad to know that we have reach your expectations about the location and cleanliness.We have taken note concerning the room service waiting time you mentioned in order to improve this point internally with our team.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you an extraordinary week.Kindest regards,

10/10 Fantastiskt

ADAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
gracias
Bodde här 5 nätter i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 12 apr. 2024
Estimado Sr. Adan,Le agradecemos enormemente por habernos disponer de su preciado tiempo para hacernos llegar sus comentarios acerca de su estadía en nuestro hotel.Apreciamos su preferencia y fidelidad en nuestro NH Collection Plaza Santiago, esperamos poder darle una cálida bienvenida muy pronto nuevamente.Un cordial saludo,

8/10 Bra

Elie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bien
Bodde här 3 nätter i mars 2024
Svar från Stefany Montalva. Guest Relations Manager 11 apr. 2024
Dear Mr. Fares,Thank you very much for taking the time to let us know your experience dunrig your stay with us.We are glad to know everything was great during your time with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Best regards,

10/10 Fantastiskt

Felipe

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 4 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager 12 mars 2024
Estimado Sr. Felipe,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente el tiempo dedicado y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

6/10 Okej

Francisco T.

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Would have rated this hotel 5 Stars except for 2 problems. Everything was good the first 4 days, then downhill fast. Problem #1, AC stopped working and it was hot and very dry. I had to go to work with my distributor. My Wife went and reported it, they did NOTHING. When I came back I went and complained strongly, took them an hour and a half to get another room ready for us ??? Problem #2, AC in new room ok but the Toilet was not fixed to the floor properly and rocked and rolled as if in an earthquake. Again I was out and my Wife Complanied, Nothing done. I went and asked for the hotel manager,he apologized and said it would be taken care of. Maintenance went to the room and played around for awhile, basically the toilet problem remained thge Same ! Good hotel with maintenance issues. Would I stay here Yes, but, I would check out Immediately if things are not right and I would demand a refund and go someplace else.
Bodde här 7 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 4 mars 2024
Dear Mr. Francisco T,Thank you for taking the time to share your feedback with us.We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the problems with the AC and the toilet in your room, as well as the lack of prompt action from our team to address these issues.Please rest assured that we take your comments seriously and have shared them with our maintenance team to ensure that these issues are rectified promptly. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short in this instance.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved experience. If you would like to discuss your concerns further or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best regards,

6/10 Okej

Rafael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Demoré 30 minutos en el check-out (un domingo a las 12:15). Aunque iba con tiempo, me atrasé para un compromiso importante y tuve que reestructurar mi día.
Bodde här 1 natt i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 4 mars 2024
Estimado Sr. Rafael,Lamentamos sinceramente los inconvenientes que experimentó durante su check-out.Es inaceptable que haya tenido que esperar 30 minutos para completar el proceso de salida, especialmente en un momento en que su tiempo era valioso y tenía compromisos importantes que cumplir. Entendemos lo frustrante que puede ser esta situación y nos disculpamos por el impacto negativo que tuvo en su día.Tomamos sus comentarios muy en serio y revisaremos nuestros procedimientos para garantizar que se tomen las medidas necesarias para agilizar el proceso de check-out en el futuro y evitar que situaciones similares vuelvan a ocurrir.Agradecemos su paciencia y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para ofrecerle una experiencia mucho más fluida y satisfactoria.Si hay algo más en lo que podamos ayudarle o si desea discutir sus preocupaciones más a fondo, no dude en ponerse en contacto con nosotros directamente.Atentamente,

10/10 Fantastiskt

Yolanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo muy bien
Bodde här 2 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 4 mars 2024
Estimada Srta. Yolanda,¡Gracias por tomarse el tiempo para compartir su opinión con nosotros!Nos complace saber que su estancia fue satisfactoria y que todo estuvo bien durante su visita. Su satisfacción es nuestra máxima prioridad, y nos alegra saber que cumplimos con sus expectativas.Agradecemos sus comentarios positivos y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia excelente en nuestro NH Collection Plaza Santiago.Si hay algo más en lo que podamos ayudarle o si tiene alguna pregunta, no dude en ponerse en contacto con nosotros.Atentamente,

10/10 Fantastiskt

Maria T

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager 12 mars 2024
Estimada Srta. Maria,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

8/10 Bra

Ninivé

Gillade: Personal och service
bien
Bodde här 3 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 19 feb. 2024
Estimada Srta. Ninivé,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber sobre algún punto de mejora en particular durante su estancia para haberle podido brindar una solución y así alcanzar plenamente sus expectativas.Esperamos tener la oportunidad de volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago y quedamos a su disposición para cualquier cosa que pudiera necesitar.Un cordial saludo,

6/10 Okej

Christina

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Thiscis not a 5 star hotel, maybe a 3. The positive part of our stay was they were able to provide us with early check in to a room, but we cannit confirm is was the category we had paid for, since no receipt was ever provided, but after an overnight flight we took whar was given. Small sofa in room was stained, the faux leather headboard was peeling everywhere, there is a nespresso in the room, but you are provided with 3 free pods per stay. There are times that there are no English speaking staff on shift to answer questions.
Bodde här 2 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 19 feb. 2024
Dear Ms. Christina,Thank you indeed for taking the time to share with us our feedback during your stay with us. Your comments are always helping to improve on our service and facilities day by day.We take note about your comments concerning the experience you had in our hotel, which it does not correspond to our high quality standards that we are use to provide to our guests.We will work on your observations taking the needed actions in order to improve the points you mentioned regarding our service and rooms.Looking forward to welcoming you back again in our NH Collection Plaza Santiago and we remain at our whole disposal for anything you may need.Kindest regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Stefany Montalva. Guest Relations Manager 12 mars 2024
Estimado huésped,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

10/10 Fantastiskt

SELCUK

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect stay
Bodde här 2 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 25 feb. 2024
Dear Mr. Selcuk,Thank you very much for sharing your experience with us!We are delighted to hear that your stay was perfect and that you enjoyed your time at our hotel. Your satisfaction is our top priority, and we are pleased to know that we met your expectations.We hope to have the privilege of welcoming you back in the future for another perfect stay. If there is anything else we can assist you with, please do not hesitate to contact us.Best regards,

10/10 Fantastiskt

Marcos

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Stefany Montalva. Guest Relations Manager 12 mars 2024
Estimado Sr. Marcos,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

4/10 Dåligt

Shekeb

Reste i grupp, Affärsresenär
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Not a 5 star hotel. Below average service. Outdated facility.
Bodde här 3 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 19 feb. 2024
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience in our hotel.Your comments are constantly helping us to improve and reach one of our main targets: bring memorable experiences to our guests.We will work on your observations in order to improve those points such as service and facilities to prevent from this happening again in the future.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago and we remain at your whole disposal for anything you may need.Warmest regards,

10/10 Fantastiskt

Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The perfect Hotel
I've traveled on 6 continents, and this is my favorite hotel. The staff was very friendly and helpful. The breakfast was delicious. The location was absolutely perfect!
Bodde här 2 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 12 feb. 2024
Dear Ms. Ann,Thank you so much for taking the time to let us know your recent experience with us.We are glad to know that everything was flawless during the time you spent with us.Your kind comments bring us energy to keep on going on our daily basis.Looking forward to welcoming you back again in our NH Collection Plaza Santiago and we remain at our entire disposal for anything you may need.Warmest regards,

6/10 Okej

Shekeb

Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Personal och service
Property at best is a three star from top to bottom. Service is average. Rooms are good. Definitely not a five star as stated. Breakfast was good. Hotel seems to be understaffed.
Bodde här 2 nätter i februari 2024
Svar från Stefany Montalva. Guest Relations Manager. 12 feb. 2024
Dear Mr. Shekeb,Thank you so much for taking the time to let us know your experience about your experience with us.We regret do not meet our expectations on this opportunity. Further, we have taken note of all the details you have mentioned. We are sorry for any inconvenience this may have caused. We will work internally with our team to prevent this situation from recurring in the future.We hope to welcome you back again in our NH Collection Plaza Santiago, we remain at your whole disposal for anything you may need.Warmest regards,

6/10 Okej

Lynnzi Anne

Gillade: Renlighet
Air conditioning temperamental - poor staff support for resolution. Bed soooo high in the air - don’t fall out! Breakfast was good. The didn’t have available shuttle to pick me up from airport- and if they DO it’s $40 one way.
Bodde här 1 natt i januari 2024
Svar från Stefany Montalva. Guest Relations Manager. 30 jan. 2024
Dear Ms. Lynnzi,Thank you very much for taking the time to let us know your experience in our hotel.We apologize for the inconveniences caused during your stay with us. We will work on your comments in order to prevent this situation from happening again in the future.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 Fantastiskt

Anderson Rafael

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Stefany Montalva. Guest Relations Manager. 30 jan. 2024
Estimado Sr. Anderson,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos llena de emoción saber que nuestro equipo ha sido capaz de brindarle una experiencia memorable.Esperamos volver a darle la bienvenida muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una feliz semana.Un cordial saludo,

8/10 Bra

Lubi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location,clean room and a good breakast selection. Only downside was the pool and gym being both out of action.
Bodde här 4 nätter i januari 2024
Svar från Stefany Montalva. Guest Relations Manager. 30 jan. 2024
Dear Mr. Lubi,Thank you very much for taking the time to let us know your experience in our hotel.We appreciate your words concernig our services and we regret do not have our pool and gym available during the time your were with us.We hope to welcome you back again very soon in our NH Collection Plaza Santiago. We will be pleased to assist you with any further request.Kindest Regards,

10/10 Fantastiskt

Luis Antonio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente, el personal muy bien
Bodde här 3 nätter i januari 2024
Svar från Stefany Montalva. Guest Relations Manager. 30 jan. 2024
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y coentarios acerca de su estadía.Nos alegra haberle podido brindar una extraordinaria y que haya disfrutado de la atención de nuestro equipo.Esperamos brindarle una cálida bienvenida muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 Fantastiskt

Asela Pellegrin

Bodde här 3 nätter i januari 2024
Svar från Stefany Montalva. Guest Relations Manager 12 mars 2024
Estimada Srta. Pellegrin,¡Gracias por compartir su experiencia con nosotros en nuestro NH Collection Plaza Santiago! Nos llena de alegría saber que su estancia fue completamente satisfactoria y que no encontró ningún aspecto negativo durante su visita. En NH Collection Plaza Santiago nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional en todos los aspectos, y nos complace saber que hemos cumplido con sus expectativas. Agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia memorable. Un cálido saludo,

4/10 Dåligt

CARLOS MANUEL

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 5 nätter i januari 2024
Svar från Stefany Montalva. Guest Relations Manager. 30 jan. 2024
Dear Mr. Carlos,Thank you so much for taking the time to let us know your experience during your stay with us.We appreciate the time you have dedicated us and we will work on your score in order to improve.Looking forward to welcoming you back very soon in our NH Collection Plaza Santiago.Warmest regards,

4/10 Dåligt

Luis Muñoz

Bodde här 1 natt i januari 2024

8/10 Bra

Luis C

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Boa
Bodde här 5 nätter i december 2023
Svar från Equipo NH Collection Plaza Santiago 6 jan. 2024
Estimado Sr. Luis,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Es un placer saber que hemos sido capaces de entregarle una agradable experiencia dentro del tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago.Un cordial saludo,

10/10 Fantastiskt

Santos

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Bien hotel muy cómodo Personal muy lento en recepción y parece que con poca te de cua a de la amabilidad
Bodde här 1 natt i november 2023
Svar från Stefany Montalva. Guest Relations Manager. 31 dec. 2023
Estimado Sr. Santos,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos alegra que le haya gustado la comodidad de nuestras instalaciones, sin embargo, tomamos nota de lo mencionado acerca de nuestro equipo de recepción.Reforzaremos internamente con nuestros colaboradores implementando las medidas necesarias para revertir este punto de mejora.Esperamos volver a recibirlo muy pronto en nuestro NH Collection Plaza Santiago y le deseamos una maravillosa semana.

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Reception staff on arrival were excellent. I wish I had taken the young ladies name to give her a recommendation. Breakfast is excellent. Rooms need a bit of a lift but other than that , good friendly staff everywhere. Great location . Good three night stay. 👍😁
Bodde här 3 nätter i november 2023
Svar från Stefany Montalva. Guest Relations Manager. 23 nov. 2023
Dear Mr. Paul,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that our team was able to give you an extraordinary experience during your stay, highlighting our front desk team and breakfast.Your comments bring us energy and joy to keep on going on our daily basis.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Warmest regards,

8/10 Bra

Alejandro

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Nothing to add
Bodde här 6 nätter i november 2023
Svar från Stefany Montalva. Guest Relations Manager. 23 nov. 2023
Dear Alejandro,Thank you so much for taking the time to let us know your experience in our hotel. Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service
No recommendation
Location is good. Hotel is nice. Staffs are uncommon cold.
Bodde här 2 nätter i september 2023
Svar från Stefany Montalva. Guest Relations Manager. 6 okt. 2023
Dear guest, Thank you so much for taking the time to let us know your experience in our hotel.We appreciate your comment concerning the service provided by our staff. We will work internally in order to prevent this situation from happening again in the future.Your feedback is always helping us to improve our service and be able to bring you an extraordinary experience.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago.Kindest regards,

10/10 Fantastiskt

Alicia E

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very good experience and location
the hotel in general was really good. the attention was really friendly and fast. everything was excellent. the hotel location is excellent, right in front of the Sky Center Mall. i'll recommend it 100%
dinner at restaurant
Room view
Bodde här 4 nätter i september 2023
Svar från Stefany Montalva. Guest Relations Manager. 6 okt. 2023
Dear Ms. Alicia,Thank you so much for taking the time to let us know your experience at our hotel.We are so happy we were able to give you an extraordinary experience during your stay.Your words bring us energy and joy to keep on going through this path of excellence.Looking forward to welcoming you back again in our NH Collection Plaza Santiago.Kindest regards,

10/10 Fantastiskt

Engel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Stefany Montalva. Guest Relations Manager. 23 nov. 2023
Dear Mr. Engel,Thank you so much for taking the time to let us know your experience in our hotel. We are glad to know that we were able to give you an extraordinary experience during the time you have been with us.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago. Kindest regards,

4/10 Dåligt

Ricardo

Gillade inte: Renlighet och personal och service
Bodde här 3 nätter i september 2023
Svar från Stefany Montalva. Guest Relations Manager. 20 sep. 2023
Estimado Sr. Ricardo,Le damos las gracias por habernos enviado su valoración y comentarios acerca de su estadía en nuestro hotel.Nos hubiera gustado saber de algún inconveniente durante su estadía para así poder darle una solución oportuna durante el tiempo que estuvo con nosotros. Lamentamos cualquier inconveniente ocasionado.Esperamos tener la oportunidad de darle la bienvenida nuevamente en nuestro NH Collection Plaza Santiago.Un cordial saludo,

6/10 Okej

Luis

Reste i grupp, Reste med sin partner
Gillade: Renlighet och personal och service
Our visit to Santiago was amazing and we had a great time staying at your property. Please send our thank you to Juvenal who was such an amazing staff member and made us feel welcomed every time we stepped in the door and saw him working. He was one of our highlights during our stay at NH Plaza Santiago.
Bodde här 5 nätter i augusti 2023
Svar från Stefany Montalva. Guest Relations Manager. 20 sep. 2023
Dear Mr. Luis,Thank you very much for taking the time to let us know your experience in our NH Collection Plaza Santiago.We are so excited to know that Juvenal was able to bring you an extraordinary experience and make you feel welcome during the time you were with us.Your kind words motivate us give our best on our daily basis.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The indoor pool was closed :( but that was okay. The breakfast was amazing!
Bodde här 4 nätter i september 2023
Svar från Stefany Montalva. Guest Relations Manager. 20 sep. 2023
Dear Mr. Daniel,Thank you so much for taking the time to let us know your experience in our hotel.We are delighted to know that you have enjoyed your stay and the breakfast has accomplished excellent results.Looking forward to welcoming you back again very soon in our NH Collection Plaza Santiago and we wish you a wonderful week.Warmest regards,

10/10 Fantastiskt

Ana Flora

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente localização e instalações.
Hotel muito bom, localização excelente! Pedimos andar alto e o recepcionista nos conseguiu um quarto no 19o andar com vista para as Cordilheiras! Espetacular! Uma coisa que também gostei é que possuíam um secador de cabelos decente no quarto, diferente dos modelos comumente oferecidos em outros hoteis. Ficamos muito satisfeitas! Único ponto é que eles fazem a cortesia de servir um pequeno café da manhã para quem precisa sair para passeios antes das 7h da manhã (a partir das 5h), só que não há ninguém para atender, então não tinha copos, e estava um pouco bagunçado/ sujo o local.
Bodde här 2 nätter i augusti 2023
Svar från Stefany Montalva. Guest Relations Manager. 10 sep. 2023
Prezada Sra. Ana,Agradecemos por compartilhar conosco seu valioso feedback e comentários sobre sua estada em nosso hotel, que nos ajudam a melhorar a cada dia.Ficamos felizes por termos atendido a todas as suas necessidades durante sua estada conosco e por termos lhe proporcionado uma experiência memorável.Esperamos recebê-lo novamente em breve em nosso NH Collection Plaza Santiago e lhe desejamos uma semana feliz.Com os melhores cumprimentos,

6/10 Okej

Lilian

Bodde här 2 nätter i augusti 2023
Svar från Stefany Montalva. Guest Relations Manager. 20 sep. 2023
Dear Ms. Lilian,Thank you very much for taking the time to let us now your experience in our hotel.Your score is always helping us to improve and bring you a memorable experience.Looking forward to welcome you back again very soon in our NH Collection Plaza Santiago.Warmest regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Stefany Montalva. Guest Relations Manager. 21 aug. 2023
Estimado huésped,Muchas gracias por habernos dedicado su tiempo para compartirnos su valoración y comentarios acerca de su reciente experiencia en nuestro hotel.Nos llena de orgullo saber que nuestro equipo ha sido capaz de brindarle una experiencia memorable durante el tiempo que estuvo con nosotros.Esperamos volver a recibirlo muy pronto nuevamente NH Collection Plaza Santiago.Un cordial saludo,

8/10 Bra

Markus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bis auf die mässig freundlichen Türsteher/in alles sehr gut: Lage, Zimmergrösse, Sauberkeit und Sicherheit.
Bodde här 3 nätter i augusti 2023
Svar från Stefany Montalva. Guest Relations Manager. 21 aug. 2023
Sehr geehrter Herr Markus,Wir danken Ihnen, dass Sie sich die wertvolle Zeit genommen haben, uns Ihre Meinung mitzuteilen.Wir freuen uns, dass Sie von unserer Lage und Zimmergröße profitieren konnten und dass unsere Sauberkeit und Sicherheit zu Ihrer Zufriedenheit waren.Ihre Worte motivieren uns, unseren Service jeden Tag weiter zu verbessern.Wir hoffen, Sie bald wieder in unserem NH Collection Plaza Santiago begrüßen zu dürfen.Ein herzlicher Gruß,