Dear Mr Oscar Peter, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We appreciate your comments and understand the areas where we fell short of your expectations. Please allow us to address each concern individually and provide a justification for your experience.Firstly, we apologize for any confusion during your check-in process. Our staff aims to provide a warm and informative welcome to all our guests, regardless of whether they are returning or new visitors. We understand the importance of outlining the amenities available, and we apologize if this was not adequately conveyed during your check-in. Unfortunately the room wasnt yet avaialble at the time you arrived in the morning, but we will ensure our team is reminded to provide detailed information to our guests upon arrival.Regarding the long wait time for your dinner, we sincerely apologize for any inconvenience caused. Our restaurant strives to provide prompt service while ensuring each dish is prepared to our guests' satisfaction. However, during peak hours, unexpected delays can occur due to higher demand. We apologize for any inconvenience caused and will look into ways to expedite the service without compromising on the quality of our cuisine.We apologize for the inconvenience caused by our housekeeping team attempting to clean your room multiple times despite your request for late check-out. This miscommunication is unacceptable, and we will address it with our staff to ensure such occurrences are avoided in the future. Your comfort and privacy during your extended stay were of utmost importance, and we apologize for any disturbance caused.Lastly, we appreciate your recommendation of our hotel for guests who primarily require accommodation for transit or as a base for nearby tours. Indeed, the location of our hotel provides convenient access to Sao Tome city and its surrounding areas. Please accept our sincere apologies for the inconveniences you encountered during your stay. We greatly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Best regards,The Management Team at Hotel Omali

Dear Mr. Oscar Peter,Thank you for taking the time to review your recent stay at Hotel Omali. We appreciate your positive feedback regarding the friendly staff and your overall experience during check-in. It is our goal to provide a warm and welcoming atmosphere for all our guests.We are pleased to hear that you found our breakfast to be satisfactory. While we understand that being on a small island may affect the variety of choices available, we strive to offer a breakfast buffet that caters to a wide range of tastes and preferences.Once again, we appreciate your review and hope to welcome you back to Hotel Omali in the near future. Should you have any specific requests or preferences for your next stay, please feel free to reach out to our team, who will be more than happy to assist you.Best regards,The Management Team at Hotel Omali

Dear Isis Natalia,Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a very good experience during your stay at Hotel Omali. We hope to welcome you back in the near future for another enjoyable stay.

Thank you for sharing your positive experience with us at Hotel Omali in São Tomé. We are delighted to hear that you found our hotel to be great and our staff to be exceptional. It's wonderful to know that you enjoyed our pool and restaurant, as well as the overall safe and quiet atmosphere of the hotel. We strive to provide a relaxing and enjoyable environment for all our guests, and we are thrilled that you were able to unwind and have a pleasant stay with us. Your kind words are greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.

Thank you so much for your wonderful 5-star review of Hotel Omali! We are thrilled to hear that you had a fantastic experience during your stay. It was our pleasure to provide you with excellent service and meet your expectations. We look forward to welcoming you back in the future for another exceptional stay at our hotel.

¡Gracias por su amable reseña de 4 estrellas! Agradecemos que le haya gustado la distribución de la habitación y las instalaciones, así como nuestro buen servicio. Esperamos tener el placer de darle la bienvenida nuevamente en el Hotel Omali.

Thank you for taking the time to share your feedback regarding your recent stay at Hotel Omali. We truly appreciate your kind words and positive review.We are delighted to hear that you loved the thoughtful gesture of having the air-conditioning switched on to cool your room before check-in. Our team strives to anticipate our guests' needs and provide a comfortable and enjoyable experience from the moment they arrive.Furthermore, we are thrilled that our staff made a positive impression on you. Our team is dedicated to delivering exceptional service and creating a warm and welcoming atmosphere for our guests. We will certainly pass along your kind words to them, as it will serve as encouragement to continue providing outstanding hospitality.Thank you once again for choosing Hotel Omali. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.

Muito obrigado pela preferência durante a estadia em São Tomé, foi um gosto ter a sua visita! Até breve

Muito obrigado pela preferência durante a estadia em São Tomé, foi um gosto ter a sua visita! Até breve

Thank you very much for staying with us at hotel Omali Sao Tome, glad to know all was just perfect during your stay. Kind regards

Thank you for staying with us during your visit to Sao Tome, and also from the great feedback. All the team at Omali is happy to know you are satisfied with our service. We wish you a great 2023!

Gracias por su evaluación, esperamos de nuevo su visita a nuestro hotel. Un saludo

Dear Clemens, thank you for your review, we are happy to know that you enjoyed staying with us at hotel Omali. Look forward to welcome you back again in Sao Tome.

Dear Brian, thank you for sharing your experience, our staff is happy to know that you enjoyed staying at Omali. Look forward to welcome you back in Sao Tome. Best regards!

So happy to know that you had a marvelous time at Omali Sao Tome. Let us know when you are planning to come back to the islands. All the best,

Dear Papa Krobo, Thank you so very much for your feedback about the experience at Omali São Tomé. We are looking forward to welcome again in October! Kind regards, The Omali São Tomé Team HBD Príncipe

Dear Mr. Louis, Thank you very much for your kind words about the experience at hotel Omali! It was a pleasure welcoming you in São Tomé and hope you come back and visit us. Wish you a great day! Kind regards, The Omali São Tomé team

Dear guest, Thank you very much for your time to score us on Expedia platform. We are very happy to see you add a pleasant stay at Omali São Tomé. Hope to see you soon in this magical islands of São Tomé & Príncipe. Kind regards, Carina Diogo HBD Príncipe

Dear Grant, Thank you very much for your kind words. We hope you enjoyed your time at Omali São Tomé. Looking forward to welcome you back. Kind regards, Carina Diogo HBD Príncipe - Here Be Dragons

Dear Abou El M., Thank you very much for your time to give us your feedback about your stay at Omali São Tomé, this elegante boutique hotel. We are glad to know you had a pleasant experience in São Tomé. One of our goals is the constant improvement of our service and our guests satisfaction. For that, we thank you very much for your review. When coming back to São Tomé or Príncipe Island, please do not hesitate to contact us. Looking forward to welcome you back in São Tomé & Príncipe, and in HBD Hotels. Kind regards, Carina Diogo E-Commerce Executive HBD STP – Investimentos Turísticos, Unipessoal, Lda. HBD ★ VALUES: SUSTAINABLE | TEAMWORK | AUTHENTICITY | RESPECT | SAFETY

It was a pleasure to have your visit while on Sao Tome island. Thank you and look forward to welcome you back at hotel Omali.

Thank you for staying with us during your visit to São Tome. As you experiences all services, including rent a car and private tours are available in our reception so Guests can experience the best of São Tomé.

It was a pleasure to have your visit to hotel Omali Sao Tome. Hope to see you soon again.

It was a pleasure, hope to welcome you again soon at hotel Omali São Tomé

Dear Guest, thank you for your visit to Sao Tome. We regret that you haven´t enjoyed the beach in front of the hotel. As a community service the hotel cleans the beach twice per week however it is a public beach and we are not a beach resort. We are happy that you enjoyed the hotel and the pool which indeed is great, in the meantime all rooms are beeing refurbished so I am sure next time you visit us you will have an even better experience. Thank you and look forward to welcome you back again at hotel Omali