Thank you for stayed with us, As per we informed you the date you checking we fully book with double bed in room type you booked (Twin or Double type) and its period of new year every where a most full, We also refund you half of Total room rate for first 3 nights as per you request that you was not ok, and from number 4 nights we provice new room with double bed available for you and We did not extra charge and also refund full of night during we got problem with no water by accident that couldn't control , we did solve to quickly never ingore as you can saw till you stayed fine untill you checking out. Please accept any an apologize from us included refund that no where did but we did, that period you stayed we had 120-130 peoples of guests to taking care. Thank you for your negative feedback even isn't true some.

Thank you for your feedback, we will bring it to improving our manangement. Hope you welcome you back again. Kindly regards,

Dear Mikael, Thank you for staying with us and we sincerely hope you have had a pleasant & enjoyable stay. We were pleased that we have met certain aspects of your expectations and your feedback will certainly keep us moving ahead towards continuous improvement. We thank you again and look forward to welcome you back with us again in the coming future. Kind regards, Bella Vista Hotels & Resorts

Dear Traveler, We hope you have enjoyed your stay with us at Bella Vista Beach Resort Koh Lipe, Look forward to welcoming you again in the near future. Regards, Bella Vista Hotels & Resorts

Dear Olivia, Thank you for staying with us at Bella Vista Beach Resort. We are indeed located at one of the best beaches along Koh Lipe with the Hotel right in front of Pattaya Beach. We have taken note of your feedback with regards to the room which have been addressed with the relevant manager at thye property. Thank you once again and we hope to see you in the coming future. Regards, Bella Vista Hotels & Resorts

Dear Jonas, Thank you for rating us on a high scale of 4 star and we sincerely appreciate it very much. We hope you have had an enjoyable stay with us and hope to welcome you back with us in the near future. Best regards, Bella Vista Hotels & Resorts

Dear Anna, Greetings from Bella Vista Beach Resort Koh Lipe, We would like to thank you for the wonderful comments posted in Tripadvisor. We are delighted to read that you have enjoyed your stay with us and that we were able to meet your expectations. We hope to see you again soon. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Max, Greetings and thank you for your ratings of the resort. We hope you have had an enjoyable stay with us and hope to see you again soon. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Verified Traveller, Thank you for the wonderful rating of the resort. We sincerely hope you have had an enjoyable stay with us. We look forward to welcoming you back with us again in the near future. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Mr Mikael, Greetings from Bella Vista Beach Resort Koh Lipe. Thank you so much for the wonderful feedback of our resort. We are pleased that you have enjoyed your stay with us and we look forward to welcoming you back again soon. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Ms Jenny, Thank you for choosing to stay with us and we are indeed glad that you have enjoyed yourself. We appreciate your wonderful comments and sincerely look forward to welcoming you back with us again. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Mr Joel, Thank you for choosing to stay with us and for posting your review. We thank you for sharing your experience while staying with us. It is a pleasure to hear that you have enjoyed your stay and our team have exceeded your expectations. We sincerely look forward to welcoming you back with us again! Regards, Christine Ong Marketing & Communications Manager Bella Vista Hotels & Resorts

Dear Sir/Madam, Thank you for your ratings posted in the review. We hope you will continue to support us and look forward to welcoming you back with us soon! Regards, Christine Ong Marketing & Communications Manager Bella Vista Hotels & Resorts

Dear Mr Jimmy, Thank you for the wonderful ratings posted in your review. We hope you have had an enjoyable and pleasant stay while with us. Once again, thank you and we look forward to seeing you back here with us again in the coming future. Regards, Bella Vista Hotels & Resorts

Dear Sir/Madam, We sincerely thank you for the fantastic ratings of the hotel and we look forward to seeing you in the coming future. Regards Bella Vista Hotels & Resorts

Dear Ms Camilla, Greetings and thank you for your positive comments posted in your review. We have however, taken note of your comments with regards to the mouldiness found in the earlier room which was allocated to you. But we were pleased that the team have managed to changed your rooms which have met your expectations. Thank you once again for the great comments and we sincerely look forward to seeing you again in the coming future. Best regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir/Madam, Greetings and thank you for the ratings and feedback posted in the Expedia. Your feedback with regards to the unavailability of hot water during your stay was noted and have been addressed with the maintenance team. Thank you and we hope to see you back with us again. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir/Madam, Thank you for the ratings and feedback posted which have been duly acknowledged. Your feedback will definitely help us in moving forward for better improvement and we hope you have had an enjoyable stay while here with us. We look forward to seeing you back with us soon. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir/Madam, Thank you for the positive comments posted in your review. It is with comments from valued guest like yourself which will further help us to progress towards ensuring that all guest enjoyed themselves while on holiday and at the same time review and improve our product and service standards. We have however, taken note of the issues with regards to the bedding which will be addressed and re-look at replacing if deemed necessary. On behalf of my entire team, thank you once again and hope to be of service to you in your next trip back with us. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir/Madam, Greetings and your review posted have been duly noted. We have since addressed on the issues highlighted in your review with the departments concerned to ensure no re-occurrence of such nature in the future. Thank you and we hope to see you back with us in the coming future. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir/Madam, We thank you for the fantastic ratings received in your review. We hope you have had an enjoyable stay while with us and hope to see you again soon! Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Sir, Thank you for choosing to stay with us at the Bella Vista Beach Resort Koh Lipe and we sincerely hope you have enjoyed yourself while there. Your feedback with regards to the unavailability of safe box will be addressed with the management and will be one of its priority for the next enhancement exercise. Once again, thank you and hope to see you again soon. Regards, Christine Ong Bella Vista Hotels & Resorts

Dear Susanne, Thank you for your recent stay and for taking the time to provide us with your valuable feedback. First and foremost, we apologize for the less than expected level of service especially from our staff members who were found to be unfriendly & unattentive as well as the hote water temperature in the bathroom which was not functioning effectively. Please rest assured that corrective measures will be taken to ensure these shortfalls in our service standards are rectified. We hope for another opportunity to be of service to you and look forward to your return soon. Warm regards, Bella Vista Hotels & Resorts

Dear Jacqueline, Thank you for your review and we are pleased that you have enjoyed the location of the resort. We have, however noted your feedback on certain shortfalls which did not meet your expectations especially the room amenities which was not available. Please rest assured that these will be one of the priorities which will be looked into when we next embark on our enhancement exercise. Once again, thank you and we hope to see you again in the near future. Best regards, Bella Vista Hotels & Resorts

Dear Traveler, What a fantastic star rating and we are exceptionally delighted. On behalf of the entire team at Bella Vista Beach Resort, thank you. We sincerely look forward to welcoming you back with us again soon! Warm regards, Bella Vista Hotels & Resorts

Dear Traveler, Thank you for choosing to stay with us at Bella Vista Beach Resort! We sincerely apologize for not being able to meet certain aspects of your expectations and we truly understand your displeasure towards these issues. We have duly taken note on your feedback and will be looking into these issues during our next enhancement project in moving ahead. We do hope go be able to welcome you back with us again in the coming future as we continue in striving towards continuous improvement. Regards, Bella Vista Hotels & Resorts