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Recensioner av The Water Tower Inn, BW Premier Collection

3.5 out of 5
The Water Tower Inn, BW Premier Collection
360 Great Northern Rd, Sault Ste. Marie, ON

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 480 av 1001 recensioner" "
8 - Bra i betyg. 301 av 1001 recensioner" "
6 - Okej i betyg. 109 av 1001 recensioner" "
4 - Dåligt i betyg. 75 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 1001 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

606

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean. Good staff. Poor restaurant
Bodde här 2 nätter i maj 2024

6/10 Okej

Julia

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bar wasn’t open until 4 but then closed at 11 on some nights. Was never open until 2am which made no sense to me. The rooms DO NOT have microwaves. First time I’ve been to a hotel room with no microwave. Anyways, I don’t think the price I paid was worth it. I paid almost $700 to stay for 3 nights and it was maybe average. Staff is fine just way too overpriced.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Ken

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a large suite with jetted tub and a fireplace. Lovely suite overall with ample space. Staff were accommodating and very helpful. Free parking was available. There is plenty of shopping and many dining options nearby. Pizza from the hotel’s restaurant was tasty. Overall, best experience in SSM.
Bodde här 1 natt i april 2024
Svar från Nicole 2 maj 2024
Thank you so much for the wonderful review! We are so happy you enjoyed yourself and we look forward to seeing you again soon.

10/10 Fantastiskt

Katelynn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
had everything we needed. we had no need to leave the hotel for anything :)
Bodde här 1 natt i april 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

2/10 Väldigt dåligt

Fredrick

Reste med sin partner
Gillade: Renlighet och personal och service
Easy check in. Lots of options around.
Bodde här 1 natt i april 2024
Svar från Beverley 19 apr. 2024
Good Afternoon Fredrick, I would like to better understand your score of 1 out of 5 if it seems like you enjoyed the options around the property and the ease of check in. Please feel free to reach out directly so we can understand how we can exceed your expections in the future.

10/10 Fantastiskt

WILLIAM

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is good
Bodde här 1 natt i april 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Fantastiskt

Lucille

Gillade: Renlighet och personal och service
Was a bit confusing getting around the building. The area we arrived at had many pot hole. Over by the ev plug in area. But I did notice many roads at this time of year are all like that. Otherwise good.
Bodde här 2 nätter i april 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

ROBERT

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

4/10 Dåligt

Steven

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Lots of issues right from check in. From staff and service to amenities in hotel unavailable or not working properly etc. the list is too long for here. Has great potential if they put some effort in, otherwise wouldn’t recommend it.
Bodde här 1 natt i mars 2024
Svar från Nicole 1 apr. 2024
Thank you for your review. I would welcome a conversation as to what we could have done to make your stay with us more enjoyable. I have looked into your reservation and there are no notes regarding any concerns you could have had during your stay with us. We would have gladly taken care of any situation that you would have informed us of. Please next time let us know so we can make it right. We hope you have a great day and we do hope you will give us the chance to show you just how great your stay can be!

8/10 Bra

Aaron

Reste med familj och småbarn, Reste med familjen
Great place to stay. Restaurant and pub. Swimming all in one place. It’s great
Bodde här 2 nätter i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Heather

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outdoor hot tub was wonderful
Bodde här 1 natt i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Susan

Bodde här 3 nätter i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Nancy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love staying at this hotel. The food is great, the pool is wonderful, and the rooms are very clean. The staff is super helpful and it is nice that some of them remember us from year to year.
Bodde här 5 nätter i december 2023
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

6/10 Okej

Craig

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Checked into my room, the room was cold, thermostat was set to 65. Should preheat booked rooms before check-in for customers especially in winter. The decor is dated the carpet in the hallways is old and worn and the TV didn’t work, had to call the front desk for service. The pub food was mediocre at best. The oil for the fries needed to be changed 2 weeks ago, the bread was stale the meat overcooked and the lettuce was brown. Only good thing was the beer was cold and the faces were friendly. The staff try as hard as they can but obviously this place needs a complete makeover. First time and last time staying here. Staff get a “B” for effort, facility gets a “D” for lack of investment in the conditions and lack of detail to ensure customer comfort. It’s a competitive world, they could do way better for what they charge for the rooms. Giving this place a “C” and even that’s a stretch.
Bodde här 1 natt i mars 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and for letting us know some of your concerns. I have passed this along to the management team. We hope to get the chance to have you stay with us again.

6/10 Okej

Amy

Bodde här 1 natt i mars 2024
Svar från Nicole 18 mars 2024
Hi Amy - thank you for taking the time to review your stay. If you have any further information that would have improved your stay with us I would love for you to reach out to me - Thank you - Nicole - Reception Supervisor

6/10 Okej

Barb

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The room was clean and comfortable. There were screaming kids in two different units close to us. Dogs barking in the parking lot outside our window. Very noisy building and hard to get rest. For the life of me, I don’t know why hotels don’t put kids away from adults. They run up and down the halls yelling, screaming and crying at all hours - very frustrating when you just want to rest. We also wished the restaurant was better. The menu online looked limited therefore we had to go out for dinner.
Bodde här 1 natt i mars 2024

8/10 Bra

Megan

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
The pool and hot tub are great but the sauna and indoor hot tub were out of service. I witnessed a lot of people from out of town be very disappointed
Bodde här 1 natt i februari 2024

8/10 Bra

Ann

Gillade: Renlighet och bekvämligheter
A vehicle was stolen from parking lot day of checkin
Bodde här 1 natt i februari 2024

8/10 Bra

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024

8/10 Bra

David

Affärsresenär
Ok
Bodde här 1 natt i februari 2024

6/10 Okej

Kristen

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The property is in need of some updates as it is becoming quite tired looking. During our stay the indoor hottub was closed for maintenance but the outdoor hottub was initially working, then closed for maintenance. Many guests stay at this location for these amenities so it was disappointing not to have access to these over a long holiday weekend.
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Keegan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My buddy and I stay here every winter when we go skiing. We love the hot tub and pool area and they have a great restaurant connected to the hotel. Sadly the hot tub was out of service during our stay this time.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Junior

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing view from our room of the stretch... Loved the bathrobes
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

marie

Bodde här 1 natt i februari 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Carrie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel. Highly recommend. Great pool, hot tub sauna. Casey’s restaurant is good food rooms are clean, quiet and safe
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Yvonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We always enjoy our stay at the Water Tower Inn. We love Casey's Restaurant and the Cabana pool, sauna and outdoor hot tub.
Bodde här 1 natt i februari 2024

6/10 Okej

Elizabeth

Reste med familjen
Gillade: Personal och service och bekvämligheter
We booked for 5 people and this room could not accommodate 5 people, only 4 people.
Bodde här 2 nätter i februari 2024

8/10 Bra

Andrea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hot tub for the win
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Cole

Great impression
Bodde här 1 natt i februari 2024

6/10 Okej

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service
Don’t go here if you want to enjoy yourself
Went with 3 hockey teams from one town, paid a high rate to be babysat in all aspects; hotel room, restaurant and bar. Had to “go to bed” at 11pm, friends were not served at pub for no reason, was asked to move to a different area because they were “busy” when there was 5 tables being used. Nothing like going to enjoy a weekend to be jailed.
Bodde här 1 natt i februari 2024
Svar från Nicole Reception Supervisor 5 feb. 2024
Thank you for taking the time to leave us a review. We are sorry you feel this way with regards to your stay with us however please understand that the hotel has several other guests in house that are not here on hockey and are here to work. Many have to be up early in the morning and as per the Respect Your Neighbor Policy that was sent to your coach and also you signed upon check in - it clearly stats that we ask that you comply with the "Quiet Policy" at 11 pm. We are simply asking for Respect for the other guests in the hotel. We are sorry you feel that you were "jailed" for the weekend however we do need to take the necessary steps to make sure that all of the guests in the hotel are happy with their stay. Being away on a hockey tournament for your children should be a fun time for the children and some great hockey being played please remember that for your next tournament. I am happy to discuss anything further regarding your stay - you can contact the hotel at any time.

8/10 Bra

Nicholas

Bodde här 2 nätter i januari 2024
Svar från Nicole 28 apr. 2024
Thank you for taking the time to review your stay and we are so happy to hear that you enjoyed your time with us here at the Water Tower Inn - see you again soon!

10/10 Fantastiskt

Gary

Reste med familjen
Such a great place to be! So nice to walk down to eat great food to
Bodde här 2 nätter i januari 2024

8/10 Bra

Sylvie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Anthony

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jenna

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean! Nice pool and outdoor hotub areas! Friendly staff
Bodde här 1 natt i december 2023

8/10 Bra

Michael, Parry Sound

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

8/10 Bra

Darren

Reste med familjen
Gillade: Personal och service
Overall nice, but could use a refresh.
Bodde här 3 nätter i december 2023

8/10 Bra

Shandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

shawn

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

John

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

6/10 Okej

Hunter

Bodde här 1 natt i december 2023

8/10 Bra

Heather

Reste med familj och småbarn, Reste med familjen, Reste med husdjur
Gillade: Renlighet och personal och service
We came especially for the pool and Cabbana spa they boast. But the pools had their heaters broken. Thankfully their outdoor hot tub was working well, but this meant that it became overcrowded quite often because the indoor hot tub was cold. Their regular pool was frigid cold, and hardly anyone was able to comfortably swim in it. This was pretty disappointing but we still had a decent time overall.
Bodde här 2 nätter i december 2023

6/10 Okej

Keron

Bodde här 1 natt i december 2023

10/10 Fantastiskt

David

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really friendly and welcoming staff. Casey’s restaurant attached is phenomenal dining option and extremely convenient. Pool, hot tub, sauna, all well maintained and great for recreation and relaxing. Only slight was one of the elevators was out of order, but I’m sure that will be repaired quickly
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Edith

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kudos to Water Tower Inn for the land acknowledgment to the First Nation people. Great job!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jason

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy and quick check-in
Bodde här 1 natt i november 2023

6/10 Okej

James

Gillade: Personal och service
Gillade inte: Bekvämligheter
Beds were lumpy and old. No usb to charge phone no microwave. No free continental breeakfast or coffee. No in room amenities
Bodde här 3 nätter i november 2023