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Recensioner av Candlewood Suites Savannah Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Savannah Airport, an IHG Hotel
50 Stephen S Green Dr, Savannah, GA

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 122 av 362 recensioner" "
8 - Bra i betyg. 91 av 362 recensioner" "
6 - Okej i betyg. 61 av 362 recensioner" "
4 - Dåligt i betyg. 42 av 362 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 362 recensioner" "

7,4/10

Renlighet

8,0/10

Personal och service

6,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Ulf

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

2/10 Väldigt dåligt

Ajionna

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
don’t check in
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Shay

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There were issues when I checked in. The clerk watched as I stood at the desk and just stared at me. I had to introduce myself and state I was checking in. The lady still stared at me as if I spoke a different language. Then I was told that the rooms werent ready although we were at during "check in" times. When we finally got to the rooms the shower curtains were missing, bed sheets were dirty and there were roaches in one of the rooms we rented. For the price point the rooms were very dated and not well cleaned. Will not be staying again.
Bodde här 1 natt i mars 2024

8/10 Bra

Alexandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms were very clean, the staff were very helpful, they provided anything we needed. The room was well equipped with pots and pans, silverware, cups and plates, but I didn't realize that there was no oven. I guess I mistook the dishwasher as the oven. However my time spent there was good.
Bodde här 9 nätter i december 2023

8/10 Bra

Ron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel is nice and clean. Our only complaint is the exorbitant fee for pets. $75 per pet for one night is too much.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Laura

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Hotel Staff 4 jan. 2024
Thank you for your amazing review and for staying with us at Candlewood Suites Savannah Airport! We are thrilled to hear that you enjoyed your stay! We acknowledge your concern of the pet fee and will pass it along to IHG for their standard fee. We hope to have the opportunity to welcome you back.

4/10 Dåligt

Patricia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Road trip.
Used room as stop for driving trip to keys. Great area for that. Checkin was ok. Not a lot of personality. Got a terrible room right next to elevator. I’m sure it wasn’t the last room available! But room was nice.
Bodde här 1 natt i december 2023
Svar från Hotel Staff 20 dec. 2023
Thank you for staying with us on your way to Florida Keys. We hope that you allow us another opportunity to welcome you back on your next visit to the area.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roaches everywhere
There were so many cockroaches. Bad smell, room was not clean. It look like it was empty for long time with roaches running every where. The frontdesk person a man was not helpful that all.
Bodde här 1 natt i augusti 2023
Svar från Candlewood Suites Staff 28 aug. 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback.We apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okej

MURAT

Reste med familjen
Gillade: Rummets bekvämlighet
Pleasant stay
It was ok. It’s hard to give them a proper rating since they are doing renovations. The stay was pleasant. No breakfast though which was surprising.
Bodde här 1 natt i juli 2023
Svar från Hotel Staff 28 juli 2023
Thank for staying with us and providing us the feedback. We are excited to welcome you back with the renovated hotel during your next visit in the area!

10/10 Fantastiskt

Dan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice facility
Bodde här 1 natt i maj 2023
Svar från Hotel Staff 13 maj 2023
Thank you for staying at Candlewood Suites Savannah Airport and for your 5 star review!

2/10 Väldigt dåligt

Luchanna

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had dirty towels I had to wait two hours to check in. The elevator smelled and my bathroom smelled like Urine.
Bodde här 1 natt i mars 2023
Svar från Hotel Staff 9 apr. 2023
Hi Luchanna, thank you for taking time to provide feedback. We apologize that you had to wait and were not feeling well at check-in. We strived to get the room ready as soon as possible as your booking came in a short time prior to your arrival. We hope that you consider staying with us on a future visit to the area.

2/10 Väldigt dåligt

Delwyn

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Hotel Staff 9 apr. 2023
Thank you for staying with us and for your feedback

6/10 Okej

TYLER

Bodde här 1 natt i februari 2023
Svar från Hotel Staff 9 apr. 2023
Thank you for staying with us and for your feedback.

2/10 Väldigt dåligt

Tiffanie

Bodde här 2 nätter i februari 2023
Svar från Hotel Staff 9 apr. 2023
Thank you for your feedback. We're sorry you were unhappy with your experience. Please message us with any further insight.

6/10 Okej

Joel

Bodde här 1 natt i februari 2023
Svar från Hotel Staff 9 apr. 2023
Thank you for your feedback and for staying with us.

2/10 Väldigt dåligt

Sarah

Gillade inte: Renlighet och boendets skick och faciliteter
This property needs new carpet and other upgrades.
Bodde här 1 natt i februari 2023
Svar från Hotel Staff 9 apr. 2023
Thank you for your feedback. The hotel recently started renovations and we cannot wait to welcome you back on your next visit to the area.

4/10 Dåligt

Gregory

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our original room reeked of dog urine so bad it burned my eyes. The front desk staff was very helpful in getting us moved to a better room. The hotel canteen didn't have any bottled water. It was a disappointing stay.

2/10 Väldigt dåligt

Jamie

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Front desk check-in clerk was smoking in front of the building when we arrived. When the clerk walked in to check us in, she was in the phone (personal phone call) the entire time. Booked a suite and the cable channels were not working. Chipped wood by the sink. People were hanging around in the front of the buildings giving bad reviews as we were walking up to the building. It was my 13 year anniversary. My experience at the hotel room made my entire anniversary weekend a horrific experience 😞
Bodde här 1 natt i december 2022

6/10 Okej

Kenneth

Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

Eric

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Toilet would not flush so we had to go to the office area to use their toilet even after reporting it not working. AC heat did not work. Dirty towels were in the bathroom cabinet. Not a great experience ESPECIALLY for the price!!!

10/10 Fantastiskt

Susan

Bodde här 2 nätter i november 2022
Svar från Hotel Staff 9 apr. 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

4/10 Dåligt

Robert

Bodde här 1 natt i november 2022

8/10 Bra

Deidre

Bodde här 2 nätter i oktober 2022

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was ok for the location
Bodde här 1 natt i oktober 2022

6/10 Okej

William, Wilmington

Reste med sin partner, Reste med husdjur
Gillade: Renlighet
There is no afternoon maid service. No remote for tv. Body wash in tub was empty. Only one bedside table at the king size bed. No hand soap in the bathroom. Outside traffic was very loud in the room.
Bodde här 2 nätter i oktober 2022

2/10 Väldigt dåligt

Paul

Bodde här 1 natt i september 2022

6/10 Okej

Miguel

Bodde här 2 nätter i juli 2022

4/10 Dåligt

josh

Gillade inte: Renlighet och bekvämligheter
Bodde här 7 nätter i juli 2022

6/10 Okej

Tatiana

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juni 2022

4/10 Dåligt

Crystal

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i maj 2022

8/10 Bra

Bruce, Miami

Reste med familjen
Gillade: Renlighet
Good place to crash overnight
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Jesse

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Tv didn't work, phone didn't work. Overall dirty. Sticky carpet.
Bodde här 1 natt i maj 2022

8/10 Bra

Destiny

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The suite was nice and the hotel was located in a good spot. There was a little noise from the airport and the highway, but nothing crazy. The bed was very comfy. The only down side was the room we had, had a broken kitchen drawer when we arrived and the cleaning done before we arrived was less than satisfactory (nothing a little Lysol didn’t fix).
Bodde här 8 nätter i april 2022
Svar från Hotel Staff 11 maj 2022
Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

2/10 Väldigt dåligt

Philippe, Brookfield

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very outdated and poorly maintained property. Old smelly carpet and dank odor everywhere. “Kitchen “ poorly stocked with 2 forks 2 spoons
Bodde här 1 natt i april 2022
Svar från Hotel staff 11 maj 2022
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your comments. We are slated for an exciting refresh late this year and we hope to see you again to deliver you with a 5 star experience.

8/10 Bra

Amber

Bodde här 1 natt i april 2022
Svar från Hotel Staff 11 maj 2022
Thank you for leaving us a positive review!

10/10 Fantastiskt

Lakisha

Bodde här 2 nätter i april 2022
Svar från Hotel Staff 9 apr. 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

6/10 Okej

Joanna

Reste med sin partner
I was not impressed... The bathroom was clogged, I asked for room service and they never came. Asked for a few things and was always told that they could not bring it and I had to go and get it or they would never come
Bodde här 7 nätter i mars 2022
Svar från Hotel Staff 11 maj 2022
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service and maintenance. Candlewood Suites brand provides housekeeping service on a weekly basis, however linen and towels can be exchanged at the front desk. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Ricky

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly.
Bodde här 2 nätter i mars 2022
Svar från Hotel Staff 24 apr. 2022
Thank you so much for your 5 star review and recognizing our friendly staff at Candlewood Suites Savannah Airport!

10/10 Fantastiskt

shruti

Bodde här 1 natt i februari 2022
Svar från Hotel Staff 9 apr. 2023
Thank you for staying with Candlewood Suites Savannah Airport and for your feedback!

6/10 Okej

Timothy

Reste med familjen, Reste med husdjur
Rooms need to be updated. Minor repairs needed. Door did not latch properly, and deadbolt did not work.
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

James

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The area it was in was nice,but there was pills on the floor around the room and the bed head hair all in it and the room floor was disgusting.I told the manager and he said he would give half of my money back but he didn't,i had my two year old son with me thank god he did try and eat one of those pills laying around
Bodde här 2 nätter i januari 2022

4/10 Dåligt

Megan

Gillade inte: Renlighet och boendets skick och faciliteter
DO NOT RECOMMEND
After a long drive, I went to sleep exhausted in ignorant bliss of the cockroaches in the kitchen and unknown bodily substance covering the couch. DISGUSTING! Spend your money elsewhere.
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

Joseph

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Avoid this property
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

Neal

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
not well maintained. Was checked in to a room that wasn't serviced (bed unmade, kitchen towels used). Hotel smells of smoke, carpets are disguisting.
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

Kristian, Oakville West

Bodde här 1 natt i december 2021

2/10 Väldigt dåligt

Yvonne

Bodde här 1 natt i december 2021

8/10 Bra

Carol

Bodde här 1 natt i november 2021
Svar från K Whitsett 2 dec. 2021
Thank you so much for taking time out your busy day to provide us with this review Carol! We hope to see you again soon, and count ourselves lucking to have had you stay with us.

8/10 Bra

Todd

Bodde här 1 natt i november 2021
Svar från K Whitsett 2 dec. 2021
Hi Todd, thanks for this review. We appreciate your business and value your feedback. Hope to see you again soon.

10/10 Fantastiskt

Merilyn J

Reste med familjen
Bodde här 1 natt i november 2021
Svar från K Whitsett 27 nov. 2021
Merilyn, thank you so much for this review! We really appreciate you taking the time to share your experience with us. Hope to see you again soon.

8/10 Bra

TIMOTHY, TRIANGLE

Gillade: Renlighet, personal och service och bekvämligheter
Proximity to airport and shopping/dining
Bodde här 2 nätter i november 2021