First of all, I must say, the home itself was beautiful. That being said, we experienced many problems. Prior to our arrival, I received a message that they had a plumbing issue that should be resolved by the time we got there. We arrived and the plumber was just preparing to leave. Meanwhile, my mother, who has heart problems and COPD as a result of covid, could not climb the stairs to get up to the second (main) floor. We were supposed to have elevator access but it was locked. I was messaging the host (or the company they have acting on their behalf) to try to get access to the elevator when someone else from the same company called me to see if I could look for a firearm that the previous guests had left behind. I looked, but it wasn’t there. Almost immediately after that, the property manager showed up and had to come in to check for the firearm. While she was there, she was able to unlock the elevator door so that my parents could get upstairs. She said it should have already been unlocked for us. At the same time, another message came in from the host telling us that the plumber would have to return between 8-10 the following morning because he hadn’t rectified the problem with the leaking shower.t