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Recensioner av The Royal Hotel

3.5 out of 5
The Royal Hotel
St Nicholas Street, Scarborough, England

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 292 av 1000 recensioner" "
8 - Bra i betyg. 286 av 1000 recensioner" "
6 - Okej i betyg. 162 av 1000 recensioner" "
4 - Dåligt i betyg. 124 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 136 av 1000 recensioner" "

7,0/10

Renlighet

7,2/10

Personal och service

6,8/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marianna

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
The room was no that great, but the reception quickly resolved the issue. The breakfast and dinner options are outstanding- highly recommend
Bodde här 1 natt i maj 2024
Svar från The Royal Hotel 19 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Pat

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från The Royal Hotel Team 14 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Neil Narendra Dhanji Mepa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel. The hotel is very grand. We had a lovely stay here.
Bodde här 2 nätter i maj 2024
Svar från The Royal Hotel Team 12 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Ian

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
Good position with largely sea views. Rather past its best and needing maintenance.
Bodde här 2 nätter i maj 2024
Svar från The Royal Hotel Team 10 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från The Royal Hotel Team 10 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Catherine

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
My husband & myself had an enjoyable stay at the Royal. The bed was very comfy. Relatively clean,although the windows were dirty,webs & hadn’t been cleaned for a while. It’s a lovely place but think it needs some tlc. The staircase is amazing. 😊 Would return.
Bodde här 2 nätter i maj 2024
Svar från The Royal Hotel Team 10 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Michelle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel you can see it is a work in pregress staff lovely bathroom needs some tlc and the window but the view made up for for this. Overall lovely relaxing stay in room 305.
Bodde här 2 nätter i maj 2024
Svar från The Royal Hotel 6 maj 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

Mark

Reste med sin partner
Gillade inte: Renlighet
My wife is a Cleaning checker and found multiple issues with cleanliness of room. Traffic cones on the landing were a newby too. Absence of carpet grippers in lounge making carpet edges look threadbare. Some areas of hotel in need of decoration as well.
Bodde här 2 nätter i april 2024
Svar från The Royal Hotel 6 maj 2024
Thank you for taking the time to leave a review, all feedback is appreciated. During the time of your stay we were still ongoing with the carpet renovations.

6/10 Okej

Richard

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
OLD AND RUN DOWN ROOM WE STAYED IN AND THE WINDOW AND LOFT HATCH WERE VERY NOISY. THE CUPS LEFT IN OUR ROOM WERE QUITE DIRTY IT WAS VERY DISAPPOINTING TO SAY THE LEAST THE HOTEL ITSELF SEEMED TO BE UNDER REFURBISHMENT SO HOPFULLY IT WILL BE NICE AGAIN SOON
Bodde här 1 natt i april 2024
Svar från The Royal Hotel 2 maj 2024
Thank you for leaving a review, all feedback is appreciated. As you have noted we were undergoing significant refurbishment when you stayed with us and we hope to welcome you back again after it is all completed.

6/10 Okej

David

Gillade inte: Bekvämligheter
In the main my stay was fine. I spent very little time in the hotel and did not use any of the facilities. I was extremely disappointed this morning to find the there was no soap to wash with at the sink. I had to go to the bath/shower and get some gel from the container on the wall. A big let down fro what was an OK stay.
Bodde här 1 natt i april 2024
Svar från The Royal Hotel Team 29 apr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Väldigt dåligt

David

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Rubbish cleaning pathetic and staff dull and boring
Bodde här 4 nätter i april 2024
Svar från The Royal Hotel Team 28 apr. 2024
Thank you for taking the time to leave a review, we are sorry to hear you felt the staff dull and boring but it is not their job to entertain grown adults.

8/10 Bra

Rowan

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Very convenient for central Scarborough, South Bay and the Spa. Parking is a little tricky although there is a multi-storey up the road for £12 a day. The hotel itself was grand although in need of a little TLC - renovations were ongoing while we were there. The room was similar - comfortable and spacious but with a few things in need of repair.
Bodde här 2 nätter i april 2024
Svar från The Royal Hotel Team 22 apr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

Carole

Reste med familjen, Reste med husdjur
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The hotel is in the middle of much needed renovations. However that meant that our corridor had no carpet only mdf and bits kept being walked into our bedroom. Also the stairs were out of action which meant waiting ages for a lift even though they have two. Our room had outdated furniture and was very ‘tired’. The balcony door didn’t open and shut properly so fresh air was an issue, we couldn’t open the door fully as our little dog could have got out and wasn’t safe. We couldn’t fault the friendliness of the staff who were always willing to help.
Bodde här 3 nätter i april 2024
Svar från The Royal Hotel 16 apr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Barbara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
OK
Bodde här 1 natt i april 2024
Svar från The Royal Hotel Team 12 apr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

Paul

Reste med sin partner
Gillade: Renlighet och personal och service
.
Bodde här 2 nätter i april 2024
Svar från The Royal Hotel Team 5 apr. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

craig

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
A very tired room with poor maintenance. For cost there is better more local. Only plus side is that for venue we were attending this was very close. Breakfast was very low value again for cost paid better available elsewhere would not stop again.
Bodde här 1 natt i mars 2024
Svar från The Royal Hotel 31 mars 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bra

Mel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed 3 nights at this hotel. Had to move room as the the windows in in 212 were not able to be opened and it was very warm, luckily moved next door which was better. They are currently renovating so new carpet being laid on the landings. The bed we had was comfortable and large.Very oldy worldy style hotel so it has character. Just across the road from the beach, stairs and slopes and a tram down to beach level. Just around the corner from the shops, plenty of eating places.
Bodde här 3 nätter i mars 2024
Svar från The Royal Hotel 30 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Tania

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I enjoyed the area, staff cleanliness
Bodde här 1 natt i mars 2024
Svar från The Royal Hotel 30 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Dåligt

Kieran

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från The Royal Hotel 4 mars 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

6/10 Okej

Cassy

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Royal Hotel Team 2 mars 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Dåligt

Michaell

Gillade inte: Renlighet och boendets skick och faciliteter
I did not like Dogs could be in every room and sleep in them as I am allergic to animals which I was not told about this and it was not on the Internet I was told I had a swimmer Facilities which they did not have and overall the hotel was very dirty and rundown
Bodde här 2 nätter i februari 2024
Svar från The Royal Hotel Team 27 feb. 2024
Thank you for taking the time to leave a review, we do advertise as being pet friendly so you should have been aware of this before booking.Our pool has been closed down since last year and is no longer advertised on Expedia

4/10 Dåligt

Justin

Reste med sin partner
Gillade inte: Bekvämligheter
Wasn’t a bad stay wasn’t great either rooms and door locks could do with updating wasn’t the cleanest either bath was dirty shower was cold states on the ad that rooms at cleaned Daily to then be told they’re not at reception only good point was reception staff/manager was a great bloke very polite,helpful and courteous even when put in a difficult position not by myself but I happened to walk past as there was someone shouting at him in regards to one of the rooms and the manager from what I saw handled it very well I couldn’t say I would have done the same like but good on him for handing it so well ! we stayed Friday 16th feb for the weekend
Bodde här 2 nätter i februari 2024
Svar från The Royal Hotel Team 19 feb. 2024
Thank you for taking the time to leave a review, all feedback is appreciated and helps us see where we need to aim our improvements.We are pleased to see that you felt the staff to be polite and helpful, even under potentially challenging circumstances.

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will return soon!
Great location & good views. Staff friendly & very helpful. Allowed us in early as the room was ready. Lovely room & bathroom but a little small. Very clean bedding , my friend next door said their room was far too hot even though they turned the heating off but mine was ok. Great lounge & bar.
Bodde här 1 natt i februari 2024
Svar från The Royal Hotel Team 18 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Kate

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från The Royal Hotel Team 18 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 1 natt i februari 2024
Svar från The Royal Hotel Team 14 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Julie

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
February Break at The Royal Hotel
Bodde här 2 nätter i februari 2024
Svar från The Royal Hotel Team 14 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

David

Reste med sin partner
Gillade: Renlighet och personal och service
Although the room and bathroom were spotlessly clean the rooms could do with updating a bit. The bed was very hard and the pillows even harder. The meals were ok but breakfast very oily. The serving staff were excellent and the reception staff very helpful.
Bodde här 2 nätter i februari 2024
Svar från The Royal Hotel Team 14 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Susan

Gillade: Renlighet och personal och service
I love the Royal and have gone there for years. It's a great position with a lovely view from the bar. Rooms are clean and a comfy bed. A little tired ( Very minor issues). Staff are lovely. Shame that the pool has shut permanently.
Bodde här 1 natt i februari 2024
Svar från The Royal Hotel Team 5 feb. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Kevin

Bodde här 1 natt i januari 2024
Svar från The Royal Hotel 27 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Maria

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it nice comfy bed and a big bath
Bodde här 1 natt i januari 2024
Svar från The Royal Hotel Team 25 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Maria

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
I love staying here especially in winter as I feel like royalty by giving me a suite. The hotel itself is old but gorgeous and grand. The bed is so warm and comfy and the bath is to die for.
Bodde här 1 natt i januari 2024
Svar från The Royal Hotel Team 24 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Dåligt

David

Bodde här 1 natt i januari 2024
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bra

Brian

Gillade: Renlighet och personal och service
Love the hotel reception and stairways Hated the bed, never been so uncomfortable in my life. We booked for 2 nights, but went home after 1 night, could not sleep in that bed again
Bodde här 2 nätter i januari 2024
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Jean

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely old Victorian hotel
This is a lovely old hotel, a bit worn in places but the refurbished rooms are lovely. We had a problem ( no heating) in our spacious attractive bedroom- but the problem was resolved almost immediately by the smashing duty manager Adamo? The new bedroom was even more spacious & comfortable! Warm, clean, with every amenity. We have had several stays here, sometimes with our daughter’s dog! We have always been delighted
Bodde här 1 natt i januari 2024
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Matthew

Bodde här 1 natt i november 2023
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Catherine

Bodde här 1 natt i januari 2024
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Maria

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really loved it, I had a nice bath and a lovely sleep. I was well impressed with the room for the price I payed. Will stay again when needed.
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

MISS EMILY

Bodde här 1 natt i december 2023
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Väldigt dåligt

TIFF

Bodde här 1 natt i december 2023
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

4/10 Dåligt

Allan

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor value for money …..
Room very tired.. in need of decorating… Rooms no longer serviced daily….. Now a budget hotel but not really budget prices …. At £75 a night( room only ) I expect a little bit more comfort….
Bodde här 2 nätter i december 2023
Svar från The Royal Hotel 10 dec. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Bra

Julie

Bodde här 3 nätter i december 2023
Svar från The Royal Hotel 10 dec. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okej

Karl

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från The Royal Hotel 10 dec. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Richard

Bodde här 1 natt i november 2023
Svar från The Royal Hotel Team 23 jan. 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Bra

Denise

Reste med sin partner
Gillade: Renlighet och personal och service
The building is rather grand with a beautiful entrance and staircase. Clean and tidy in all areas and friendly staff, but the rooms are getting tired and ready for updating. Can i also recommend a nicer coffee on the rooms 😊 but would stay again, perfectly placed for getting round town
Bodde här 1 natt i november 2023
Svar från The Royal Hotel 3 dec. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Fantastiskt

Jonathon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från The Royal Hotel 3 dec. 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Dåligt

Stephanie

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It was central to town
Bodde här 2 nätter i november 2023
Svar från The Royal Hotel 3 dec. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

2/10 Väldigt dåligt

Joseph

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The hotel is rundown and the staff are not helpful at all. We slept in room that has hair everywhere and damp ceiling. We have ask for a new room but gave us even small and dirty room. Fridge and heating is not working. It not worth the money at all.
Bodde här 1 natt i november 2023
Svar från The Royal Hotel 3 dec. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

4/10 Dåligt

Karen

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Sleepless nights stay
Having stayed at a number of hotels I’m aware that when you take a dog you tend to get the more run down rooms, even if you pay the same price or more than those who don’t. The room was dated which wasn’t so bad but the bed was awful, hard, lumpy, hardly slept at all. The bath had some sort of tape in the bottom, luckily only stayed one night so thought I’d wait till I got home, the bathroom door and nearby wall had something down it ( if I’d have seen it earlier I’d have gone and mentioned it at the time). Did let them know about the bathroom door on checkout. On a positive note staff were friendly and the bar area was nice. The Christmas decorations were lovely.
Bodde här 1 natt i november 2023
Svar från The Royal Hotel 3 dec. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

2/10 Väldigt dåligt

Dominic

Bodde här 1 natt i november 2023
Svar från The Royal Hotel 13 nov. 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.