Du hittar Independent i Scottish Highlands

"Fräscht, fantastiskt välkomnande, väldigt trevlig bar, restaurang och frukost! Lyxig upplevelse som på ett slott. Enda negativa var renligheten på spa/relaxavdelning."

"Jättefint hotell, läge och bra frukost. Parkering finns bara ett stenkast från hotellet. Old Town Rose Street Multi-Storey Car Park. Prisvärt och gott om platser. Gymet var inget att ha så det drar ner betyget lite."

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"Mycket bra. Rent och fräscht samt trevlig och hjälpsam personal. "

"Helpful staff and very nice room (double room on third floor)"

"Väldigt bra boende centralt i Fort William och stort rum och tyst och lugnt & bra sängar"

"Enkel sen incheckning. Bra parkeringsplatser. 10 min fin promenad till centrum. Rent snyggt och mysigt. Något lyhört från trafik, men vi sov gott iaf. "

"Ett jättebra hotell. Ligger vackert utmed floden med gångavstånd till många bra restauranger i närheten. "

"Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable. At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room. Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in. Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast. Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised. This hotel needs someone responsible at the wheel. Until then, stay elsewhere."