Dear Momoka, Thank you for taking the time to rate us on Expedia. Please share your experience through Trip Advisor as well. We are glad to hear you enjoy your stay with us. We are looking forward to welcoming you soon

Dear Sir/Madam, Thank you for taking the time to give us your feedback during your stay with us. we are glad that you had an enjoyable stay. All of the services are special touch of our butler service. We are looking forward to welcoming you soon in the future

Dear Darren, It is much to my dismay to learn about your dissatisfied stay with us. Looking at your tripadvisor profile as contributor, it appears most places you visited during your travel , did not meet the mark nor could delight you. I am sorry to hear that we did not manage to meet your expectations. Firstly, to clarify, upon arrival, we upgraded you from lifestyle to legian suite room as you cited that the lead in room is kind of petite. Actually, our hotel is reputed to be of high standard and service. Your case is an isolated one that i am equally shocked to hear. Your pointers are well noted and we will certainly fix every comment you raised. You stayed during a very peak season and while we tried to deliver a perfect service, i understand that there are areas, maintenance to that particular room u stayed that faltered. Our hotel concept is about our butlers serving guests, hence coffee tea making facilities is not what we provide in room. In bali, the mother tongue is Bahasa and generally Balinese can converse in conversational English. Our staff are hired based on the ability to converse basic English as one of the criterias. It is not expected of the locals to speak Queen's English but they have good enough ability to relate simply. As for your breakfast experience at Grow, i am sorry to hear that it did not meet your delight. Yes, i do understand and i have reiterated to our F&B team to be more flexible in future and to treat each case carefully. We will buck up on our F&B service and provide more training to staff. We were probably quite short handed during the festive period and hence service delivery may have delayed slightly. I am not sure why you complain about the wine, as Grow prices are fairly more affordable than many other venues in the area.To explain more clearly, our restaurant serves up two types of breakfast, one is L bre

Thank you for your wonderful comments and feedback. I am glad you enjoyed your stay at L Hotel. Do come back for more bespoke hospitality. We look forward to serving you soon.