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Recensioner av Shilla Stay Samsung

4 out of 5
Shilla Stay Samsung
506, Yeongdong-daero, Seoul, Seoul

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 466 av 901 recensioner" "
8 - Bra i betyg. 242 av 901 recensioner" "
6 - Okej i betyg. 95 av 901 recensioner" "
4 - Dåligt i betyg. 64 av 901 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 901 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Roger

Affärsresenär
Ok, but not super
Ok hotel, but not super. Breakfast buffet is ok, but not super. Standard is ok, but not super. Service is ok, but not super. Location is great in Gangnam since I work there. Also near shopping mall Coex and subway Samsung World Trade Center. Room view is nice. Heating system was not optimal, so either freezing or way to hot.
Bodde här 11 nätter i januari 2023

6/10 Okej

Gee young

Gillade inte: Personal och service
Feels like it was a little overpriced, but the location was good. Staff were unprofessional.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

YIN LIAN

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and good amenities around the hotel, except for the constructions. Same as my previous experience last year.
Bodde här 2 nätter i april 2024

8/10 Bra

KIYOKO

Reste med familj och småbarn
写真より狭く感じたけど快適に過ごせました。
Bodde här 2 nätter i april 2024
Svar från Claire Kim General Manager 7 apr. 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okej

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
noisy environment
Bodde här 14 nätter i mars 2024
Svar från General Manager Claire Kim 2 apr. 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future. Claire KimGeneral Manager

10/10 Fantastiskt

DAIKI

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Shinichi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Won, Laguna Woods

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the quality for the price we paid. Room was clean and the temperature was well controlled, good location.
Bodde här 1 natt i mars 2024
Svar från General Manager Claire Kim 2 apr. 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

10/10 Fantastiskt

Nelida

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the staff. Asked ckeaning lady for extra towels which she didnt have in her cart she went and got the extras for me. The only down was that there is no ice bucket in room, wine served warm at bar. And they close early. But there is a convience store right around corner to pickup snacks.😊 have to say Koreans are lovely very helpful even construction guy spoke perfect english to direct me were to get umbrealla on rainy day. Yes hotel has construction in front but not a henderance even for airport cab to drop me off. Coex is walking distance. Train on corner bus terminal within walking distance if not carrying big luggage. Excellent hotel value. Even at high cherry blossom season. Staff is english speaking. Bed super comfy. Greatly enjoyed my stay.
Svar från General Manager Claire Kim 2 apr. 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

10/10 Fantastiskt

jung jae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024

6/10 Okej

chloe

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Construction going on around the hotel so it took more than an hour driving to find the parking entrance… Wish there were some sign.. Also you need to pay for using a phone even though it’s local call. It counts by a sec. Quite expensive..
Bodde här 1 natt i mars 2024
Svar från Claire Kim General Manager 3 apr. 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager

10/10 Fantastiskt

Rika

Bodde här 1 natt i mars 2024

8/10 Bra

Cindy, Lake Forest

Gillade: Renlighet och personal och service
Very close to Coex and the subway station
Bodde här 4 nätter i mars 2024
Svar från General Manager Claire Kim 2 apr. 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okej

Cynthia

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
massive construction in the area. Not pallatable for guests. Also some hotel staff not helpful.
Bodde här 5 nätter i mars 2024
Svar från Claire Kim General Manager 3 apr. 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager

10/10 Fantastiskt

SHIN WOO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Denny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Major roadworks outside on the main road so it was difficult catching taxis. This wasn't notified beforehand and our taxi had trouble getting us inside the hotel underground car park. Other than that, everything else was amazing.
Bodde här 3 nätter i februari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Fantastiskt

Jacob

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024

8/10 Bra

PAOLO

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Location is very good. Staff not kind
Bodde här 2 nätter i februari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

8/10 Bra

Kosuke

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
インテリアがシンプルで機能的。アメニティが充実。スタッフの対応が親切でした。
Bodde här 4 nätter i februari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okej

Bumsoo

Affärsresenär, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
스탠다드 타입과 디럭스 타입의 차이가 단순히 층수 차이라니 놀랍습니다.
Bodde här 1 natt i februari 2024
Svar från 신라스테이 삼성 총지배인 김명희 14 mars 2024
고객님 안녕하십니까.먼저 저희 신라스테이 삼성을 선택해주셔서 정말 감사드립니다.저희 호텔에 투숙 하시는 동안 만족스러운 경험을 제공해드리지 못한 점 진심으로 사과 드립니다.고객님께서 남겨주신 의견에 대해 상세하게 검토하여 앞으로 더 나은 서비스를 제공해드릴 것을 약속 드리겠습니다.소중한 말씀 다시 한 번 감사 드리오며 고객님의 건강과 평안을 진심으로 기원합니다.감사합니다.-신라스테이 삼성 총지배인 김명희 드림-

10/10 Fantastiskt

Daisuke

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Coex mall is nearby
Bodde här 2 nätter i februari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

10/10 Fantastiskt

HIRONORI, Itabashi

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

yutaka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Froylan, kogarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The elevators were probably my only complaint, they always took a very long time and very full.
Bodde här 6 nätter i januari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Fantastiskt

Minhee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

MK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
좋은 하루!
너무 깨끗하고 좋은 숙소, 조식도 너무 맛있었어요! 아쉬웠던 점은 지금 바로앞 공사중이라 아침부터 밤 늦게까지 소음이 심하답니다. 공사끝나묜 전혀 문제없을듯ㅎ
Bodde här 1 natt i januari 2024
Svar från 신라스테이 삼성 총지배인 김명희 14 mars 2024
고객님 안녕하십니까.먼저 저희 신라스테이 삼성을 선택해주셔서 정말 감사드립니다.고객님의 신라스테이 삼성에서의 투숙이 좋은 기억으로 남았다고 하시어저희 임직원 모두 진심으로 기쁘게 생각하고 있습니다.고객님께서 남겨주신 투숙 후기는 추후 신라스테이 삼성을 이용하실 다른 고객들에게도 큰 도움이 되리라 생각합니다.말씀주신 격려와 칭찬의 말씀에 힘입어 앞으로도 저희 신라스테이 삼성은신라호텔의 가치를 그대로 담은 비즈니스 호텔, 항상 설렘이 있고 방문하고 싶은 호텔로고객님께 다가갈 수 있도록 하겠습니다.소중한 말씀 다시 한 번 감사 드리오며 고객님의 건강과 평안을 진심으로 기원합니다.감사합니다.-신라스테이 삼성 총지배인 김명희 드림-

6/10 Okej

Rina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The elevators were too slow.
Bodde här 1 natt i januari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Fantastiskt

SAMNAMENG

Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

dowon

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
청소 상태가 매우 불량했네요
Bodde här 1 natt i januari 2024
Svar från 신라스테이 삼성 총지배인 김명희 14 mars 2024
고객님 안녕하십니까.먼저 저희 신라스테이 삼성을 선택해주셔서 정말 감사드립니다.저희 호텔에 투숙 하시는 동안 만족스러운 경험을 제공해드리지 못한 점 진심으로 사과 드립니다.추후 동일한 문제가 재발되지 않도록 철저한 교육과 관리를 진행하도록 하겠습니다.고객님께서 남겨주신 의견에 대해 상세하게 검토하여 앞으로 더 나은 서비스를 제공해드릴 것을 약속 드리겠습니다.소중한 말씀 다시 한 번 감사 드리오며 고객님의 건강과 평안을 진심으로 기원합니다.감사합니다.

8/10 Bra

Jiye

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

6/10 Okej

Kenneth

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Very loud due to ongoing construction.
Bodde här 1 natt i januari 2024
Svar från Claire Kim General Manager 22 mars 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024

8/10 Bra

young mug

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

NAMCHUL

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

donghyeok

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

chun fai christopher

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

TAEHUN

Bodde här 8 nätter i januari 2024

2/10 Väldigt dåligt

SUNG IN

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
모텔수준 바로앞 크레인공사 쉴수가 없슴 식당도 가격에 비해..
Bodde här 1 natt i januari 2024
Svar från 신라스테이 삼성 총지배인 김명희 14 mars 2024
고객님 안녕하십니까.먼저 저희 신라스테이 삼성을 선택해주셔서 정말 감사드립니다.저희 호텔에 투숙 하시는 동안 만족스러운 경험을 제공해드리지 못한 점 진심으로 사과 드립니다.고객님께서 남겨주신 의견에 대해 상세하게 검토하여 앞으로 더 나은 서비스를 제공해드릴 것을 약속 드리겠습니다.소중한 말씀 다시 한 번 감사 드리오며 고객님의 건강과 평안을 진심으로 기원합니다.감사합니다.

10/10 Fantastiskt

Kitae

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

HONGSOO

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Young Suk

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Kim

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Sanhee

Bodde här 1 natt i januari 2024

8/10 Bra

Amit

Bodde här 3 nätter i januari 2024

4/10 Dåligt

Yejay

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Smelly rooms, thin walls and lack of service
Disappointed with our stay at Shilla Stay Samsung. We stayed there previously a couple of years ago and enjoyed it enough to stay again. Unfortunately this time was much worse. When we checked in, the first room we were given had a very heavy cigarette smell, to the point it was incredible the cleaning crew even allowed the room to be given to a guest. We were then switched to a different room that was more acceptable. Unfortunately, the next day this second room also developed an issue with sewage smell permeating from the bathroom. We were then transferred to a THIRD room, which thankfully had no issues with smells from that point. Sadly, the people next door in this new room were very loud, talking and laughing until past 2am into the night. Not exactly Shilla’s fault, but when I called to complain, the front desk called back to say the guests next door were not answering their door when knocked, and that there was nothing more they could do besides offer us ear plugs. It is honestly appalling that they would allow guests to continue to bother other guests despite knowing there was a problem. It is sad, because my wife and I had a great stay there previously, but the service and cleanliness has gotten much worse.
Bodde här 3 nätter i december 2023

4/10 Dåligt

Young

Bodde här 1 natt i december 2023

8/10 Bra

Eunkyung

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

6/10 Okej

SHUNSUKE

Reste med familjen
Bodde här 3 nätter i december 2023

8/10 Bra

SUNGWOON

Bodde här 2 nätter i januari 2024

6/10 Okej

MANUEL

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Wasn’t easy to communicate with the staff and breakfast close too early.
Bodde här 3 nätter i december 2023
Svar från Claire Kim General Manager 3 apr. 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager