Hotell med pool i Seronera

“Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with...

“My stay was OK, but nobody from the hotel advised how to enter Serengeti Park via flight, while fees to be paid in the hotel - I was stuck at Serengeti airport for 3 hours”

“Zimmer makellos. Personal freundlich und hilfsbereit”

“Excellent stay. Mosses and the entire Melia Serengeti staff were nice, friendly, accommodating and warm. They went above and beyond to make sure we felt like home during our stay. Would recommend staying here. :)”

“Fue una experiencia inolvidable. Las habitaciones están increíbles, muy bonitas, con vistas espectaculares. El staff te hace sentir como en casa. Daniel se encargó de que no faltara nada y estuvo disponible 24 horas. El chef Cali, al saber que somos mexicanos, nos personalizó nuestro menú a comida mexicana. Sin duda es la primera vez que me dio tristeza irme de un hotel 10/10”

“Amazing place! From Godfrey our butler to Richard our Safari driver, this place is amazing!! ”

“Unfortunately, our experience with this place started off as a nightmare. We emailed them more than 45 days in advance to confirm payment of the park fees for two people and received no response. As our arrival date got closer, we had to repeatedly email and call just to get basic information.When we tried to confirm airport pickup, the staff became overly aggressive about selling us their game drive package. We clearly explained that we already had some activities booked and would decide after...

“I’ve never thought such service exists. The place, the stuff , the hotel itself were incredible. Safari was so exciting. The camp you live in is like my dream house I would like to take with me everywhere. I never forget the kindness of the stuff.”