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Recensioner av Holiday Inn Maidstone-Sevenoaks, an IHG Hotel

3.5 out of 5
Holiday Inn Maidstone-Sevenoaks, an IHG Hotel
London Road, Wrothan Heath, Sevenoaks, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 192 av 583 recensioner" "
8 - Bra i betyg. 242 av 583 recensioner" "
6 - Okej i betyg. 88 av 583 recensioner" "
4 - Dåligt i betyg. 41 av 583 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 583 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Ulf

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Helt ok hotell.
Helt ok hotell även om det är något slitna rum. Trevlig personal och bra allmänna utrymmen. Ok frukost.
Bodde här 6 nätter i juni 2022

6/10 Okej

Maria

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 5 nätter i juli 2017

10/10 Fantastiskt

Morgan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Magnus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Anton,Dan, Jättefin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
allting var bra

6/10 Okej

Thomas, Stockholm

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
OK, men inte mer
WiFi ingår inte. Frukost ingår inte och var dessutom dålig. Stort bekvämt rum däremot.

8/10 Bra

Mark

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff
Bodde här 1 natt i april 2024
Svar från Holiday Inn Maidstone Sevenoaks 12 apr. 2024
Dear JonThank you for rating your stay. I hope we can welcome you back again soon.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Holiday Inn Maidstone Sevenoaks 19 mars 2024
Dear PatriciaThank you for your 5 star rating. I do hope we can welcome you back again soon.

4/10 Dåligt

poonam

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff were brilliant and helpful. Our room left a lot to be desired. It was so shabby and outdated. There was dust everywhere and there were so many stains on the wall. If we were staying longer than 2 nights I definitely would have complained. We were in a family room of 2 double beds and a single sofa bed, the room was spacious but unfortunately the bathroom was so tiny, it just didn’t make sense. As above, the staff were helpful and kind and the breakfast was delicious. We made use of the swimming pool, jacuzzi and sauna but unfortunately we encountered so many plasters in the pool and the jacuzzi had yellow stains. I honestly felt sick seeing this. Will not be returning again.
Bodde här 2 nätter i mars 2024
Svar från Holiday Inn Maidstone Sevenoaks 15 mars 2024
Dear poonamThank you for taking the time to review your stay. I'm so glad you found the staff so helpful.I'm sincerely sorry for the issues you experienced in your room and the leisure club. We will be reviewing these with the department managers. I do hope it will not deter you from staying with us again.

8/10 Bra

Donn

Reste med sin partner
Gillade: Personal och service
Staff were super but room tired but operations manager knew and renovation in progress
Bodde här 3 nätter i mars 2024
Svar från Holiday Inn Maidstone Sevenoaks 14 mars 2024
Dear DonnThank you for taking the time to review your stay. I'm so glad you found the staff so great, and do hope we can welcome you back again soon.

8/10 Bra

Paul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property looked modern and well kept. The only issue we had was there are no lifts and it was quite a hike with luggage to our room on the second floor. We would stay again.
Bodde här 1 natt i februari 2024
Svar från Holiday Inn Maidstone Sevenoaks 29 feb. 2024
Dear PaulThank you for taking the time to review your stay. The hotel is built into a hill making it impractical to have a lift, but we do always have staff on hand to assist with luggage. We look forward to welcoming you back.

8/10 Bra

Abdelkrim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was nice. The food surged was not inclusive. The meat was not Halal or kosher. The bathroom was outdated
Bodde här 4 nätter i februari 2024
Svar från Holiday Inn Maidstone Sevenoaks 29 feb. 2024
Dear AbdelkrimThank you for taking the time to review your stay, I do hope we can welcome you back again soon.

8/10 Bra

Joanne

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Our stay was very nice. We liked the pool and hot tub. The gardens were nice . All the staff we met were extremely pleasant and warm and friendly. The breakfast we very good. The fresh pancake machine was loved by my children! Our room was very ‘tired’ . All definitely needs revamping, which the note explained was underway in the rest of hotel. But bedswere comfy, tv worked, wifi ok. Wed stay again when needs arise to be in Kent again.
Bodde här 1 natt i februari 2024
Svar från Holiday Inn 19 feb. 2024
Dear JoanneThank you for taking the time to review your stay and for your feedback. We look forward to welcoming you back.

10/10 Fantastiskt

Kurt

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was a very nice hotel and for the price it was, I couldn’t have asked for better! 5* from me
Svar från Holiday Inn 19 feb. 2024
Dear KurtThank you for your lovely feedback. So glad you enjoyed your stay and hope we can welcome you back again soon.

10/10 Fantastiskt

Matt

Reste i grupp
Was lovely and quiet and breakfast was also great
Bodde här 2 nätter i februari 2024
Svar från Holiday Inn 5 feb. 2024
Dear MattThank you for your lovely feedback. I'm glad you enjoyed your stay and do hope we can welcome you back again soon.

8/10 Bra

RODNEY

Gillade: Rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Holiday Inn Maidstone Sevenoaks 31 jan. 2024
Dear RODNEYThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

10/10 Fantastiskt

Brent

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good nice staff.
Bodde här 1 natt i januari 2024
Svar från Holiday Inn Maidstone Sevenoaks 26 jan. 2024
Dear BrentThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 Bra

Cornelia

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ho soggiornato in questa struttura con la mia famiglia per 2 notti. Abbiamo apprezzato la cordialità e l'efficienza di tutto lo staff che abbiamo incontrato.
Bodde här 2 nätter i januari 2024
Svar från Holiday Inn Maidstone Sevenoaks 15 jan. 2024
Dear CorneliaThank you for reviewing your stay. I'm glad you found the staff so friendly and do hope we can welcome you back again soon.

2/10 Väldigt dåligt

Patricia

Bodde här 2 nätter i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 15 jan. 2024
Dear PatriciaI'm sincerely sorry your stay did not live up to expectations. Please do contact the hotel directly if you would like to discuss further.

8/10 Bra

Denise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 10 jan. 2024
Dear DeniseThank you for rating your stay. I do hope we can welcome you back again soon.

2/10 Väldigt dåligt

Kellie

Reste med familj och småbarn, Reste med familjen
Is not for disabled , no ramps all stairs no lift absolutely terrible, room was dirty, got glass stuck in my foot that was left on bathroom floor on arrival, bath was filthy dirty , absolutely disgusting attitude from staff , 1 young girl at reception was the only one who wanted to help
Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 8 jan. 2024
Dear KellieThank you for your review.I am sincerely sorry you felt it was not for disabled. We do have a ramp at the front entrance and we do have 2 accessible rooms. I am sincerely sorry you got glass in your foot and you found the bathroom dirty, we will be reviewing this with the team. Please do contact the hotel directly if you would like to discuss further.

10/10 Fantastiskt

Hazel

Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 26 jan. 2024
Dear HazelThank you for rating your stay. I do hope we can welcome you back again soon.

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Holiday Inn 2 jan. 2024
Dear WilliamThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

8/10 Bra

Ali

Bodde här 2 nätter i december 2023
Svar från Holiday Inn 27 dec. 2023
Dear AliThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 Fantastiskt

Jane

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Service excellent food lovely. The only downside was room seemed a little tired in areas i.e bathroom, window shutters, desk chair but everything was clean and in order good and a great coffee station.
Bodde här 1 natt i december 2023
Svar från Holiday Inn 27 dec. 2023
Dear JaneThank you for your lovely feedback.We are currently in the middle of a bedroom refurbishment and do hope that we can welcome you back again soon.

2/10 Väldigt dåligt

Marie

Gillade inte: Renlighet och boendets skick och faciliteter
Pay for parking to stay in a Mouldy smelling room
Room smelt like blue cheese. Room was freezing on arrival and could only put heating on for an hour at a time. Dated and in much need of a refurbish. Carpet stained, bathroom dirty and marked. Cheapest toilet roll ever! Beds were comfortable and bedding was clean but the pillows and duvet were old and smelly underneath so wasted really. Reception staff were polite and in general reception area smelt and looked clean and fresh. Down side please not you have to pay parking to stay in their hotel!! Overall steer clear
Bodde här 1 natt i december 2023
Svar från Holiday Inn 27 dec. 2023
Dear MarieThank you for taking the time to review your stay. I'm sorry it did not live up to your expectations.

8/10 Bra

Charlotte

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great staff and hotel to stay at
The staff at the hotel are amazing very friendly and helpful throughput out stay. We had a baby and room was setup with crib and good enough space in the room overall and nice little gift pf chocolate bar and water when you arrive is a nice tpuch. Breakfast was great lots of choice of hot/cold food. Some parts of room need a little bit of work such as painting and maybe change the mirrors etc. But very small details and we got a quiet room and slept very well, we were very happy.
Bodde här 2 nätter i november 2023
Svar från Holiday Inn 27 dec. 2023
Dear CharlotteThank you for your lovely feedback. We are in the middle of a bedroom refurbishment at the hotel and do hope we can welcome you back again soon.

4/10 Dåligt

Mark

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
place needs money spent on it in the rooms and doors that don't slam shut
Bodde här 3 nätter i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 19 dec. 2023
Dear MarkThank you for your feedback. We are currently in the middle of a rooms refurbishment, and I do hope we can welcome you back in the new year.

8/10 Bra

Danny

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 19 dec. 2023
Dear Danny Thank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

4/10 Dåligt

Paul

Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 19 dec. 2023
Dear PaulThank you for rating your stay. Please do contact the hotel if you would like to discuss further.

8/10 Bra

John

Affärsresenär
Gillade: Rummets bekvämlighet
Decent hotel for price
Bodde här 3 nätter i oktober 2023
Svar från Holiday Inn Maidstone Sevenoaks 15 dec. 2023
Dear JohnThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.

6/10 Okej

Nigel

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Overnight stay
Bathroom needed a refurbishment and difficult to find. Bed and pillows seen better days but staff were very good and overall it was good value for money.
Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 14 dec. 2023
Dear NigelThank you for taking the time to review your stay. Our rooms are currently in the middle of a refurbishment program with the bathrooms due to be refurbished next year. I do hope we can welcome you back again soon.

10/10 Fantastiskt

Eddie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Good clean hotel. Only a short wait to check in. Room comfy and clean. Good variety on menu.
Bodde här 2 nätter i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 14 dec. 2023
Dear EddieThank you for taking the time to review your stay. So glad you enjoyed it and found it comfortable. I hope we can welcome you back again soon.

10/10 Fantastiskt

Carl

Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 14 dec. 2023
Dear CarlThank you for rating your stay. I do hope we can welcome you back again soon.

8/10 Bra

Derek

Gillade: Renlighet, personal och service och rummets bekvämlighet
Rather dated
Bodde här 2 nätter i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 7 dec. 2023
Dear DerekThank you for taking the time to review your stay.We are currently in the middle of a refurbishment programme for our rooms, and hope to have this finished by middle of next year. I do hope you will consider staying with us again.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Couldn't pay me to stay.
Not great. The first room the door didn't lock, and the 2nd room was just as gross as the first. The bathroom looked and felt grubby and the walls and carpets were covered in stains and questionable marks.
Bodde här 1 natt i december 2023
Svar från Holiday Inn Maidstone Sevenoaks 7 dec. 2023
Thank you for your feedback. I'm sincerely sorry there were problems with the lock in your first room, and neither room lived up to your expectations.We are currently in the middle of a refurbishment programme and all of our rooms will be refurbished by the middle of next year. I do hope you will consider staying with us again once our refurbishment is complete.

6/10 Okej

E

Bodde här 2 nätter i november 2023
Svar från Holiday Inn Maidstone Sevenoaks 7 dec. 2023
Dear EThank you for rating your stay.

10/10 Fantastiskt

Miss K

Bodde här 1 natt i november 2023
Svar från Holiday Inn Maidstone Sevenoaks 15 dec. 2023
Dear Miss KThank you for taking the time to rate your stay. I do hope we can welcome you back again soon

10/10 Fantastiskt

Deborah

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good hotel with excellent staff.
The room was clean, nicely made up and had good facilities provided for the stay. The downside was the cleanliness of the bathroom, not down to the cleaners but more needing an upgrade due to mouldy grout and rusty taps etc. The hotel in general was clean and had lovely facilities. The staff were very friendly and very helpful too, they make the hotel great!
Bodde här 3 nätter i november 2023
Svar från Holiday Inn Maidstone Sevenoaks 24 nov. 2023
Dear DeborahThank you for your lovely review and feedback. The hotel is currently undergo a room refurbishment and I do hope we can welcome you back again soon.

10/10 Fantastiskt

Victoria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Holiday Inn Maidstone Sevenoaks 24 nov. 2023
Dear VictoriaThank you for taking the time to rate your stay. I hope we can welcome you back again soon.

10/10 Fantastiskt

Philip

Bodde här 1 natt i november 2023
Svar från Holiday Inn Maidstone Sevenoaks 7 dec. 2023
Dear PhilipThank you for rating your stay. I'm glad you enjoyed it and hope we can welcome you back again soon.

8/10 Bra

John

Bodde här 2 nätter i oktober 2023
Svar från Holiday Inn Maidstone Sevenoaks 24 nov. 2023
Dear JohnThank you for taking the time to rate your review. I do hope we can welcome you back again soon

10/10 Fantastiskt

Patricia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent space in the room, especially for a family. Excellent room service, provision of clean towels, tea, coffee etc. Appreciated bath robe and towelling footware. Good strong handles around the bath for easy access to the shower. Shower was difficult to turn off, but help from staff was quick.
Bodde här 3 nätter i oktober 2023
Svar från Holiday Inn 31 okt. 2023
Dear PatriciaThank you for your lovely review. I'm so glad you and your family enjoyed your stay. I do hope we can welcome you back again soon.

10/10 Fantastiskt

Meng

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Holiday Inn Maidstone Sevenoaks 30 okt. 2023
Dear MengThank you for your 10 out of 10 rating. I'm glad you enjoyed your stay and hope we can welcome you back again soon.

8/10 Bra

Jeremy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Alreight
Nice location, good breakfast
Bodde här 2 nätter i oktober 2023
Svar från Holiday Inn Maidstone Sevenoaks 18 okt. 2023
Dear JeremyThank you for taking the time to review your stay. I hope we can welcome you back again soon.

4/10 Dåligt

Jon

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Holiday Inn Maidstone Sevenoaks 18 okt. 2023
Dear JonThank you for rating your stay. I am sorry it did not live up to your expectations.

6/10 Okej

Paul

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Disappointed overall
Hotel ok , staff friendly but very dated hotel . Nothing near worthwhile to go and eat or drink. The biggest thing thst bugged me was paying for parking overnight !, its a hotel !, it should have free parking !. Bar and gym are tiny also. Disappointing overall
Bodde här 2 nätter i oktober 2023
Svar från Holiday Inn 16 okt. 2023
Dear PaulThank you for taking the time to review your stay. I'm sorry you were disappointed with it.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i oktober 2023
Svar från Holiday Inn 16 okt. 2023
Thank you for rating your stay. Please contact the hotel directly if you would like to discuss further.

6/10 Okej

Chris

Reste med sin partner
Gillade: Personal och service och bekvämligheter
The property is showing its age. Carpets in the public corridors are worn, there is may be evidence of a programme to update as there is new carpet in one section. Wasp were present in a high window one corridor which we were assured were being addressed , however as we stayed for 4 nights and there was no change in the situation the urgency was lacking. The restaurant was not open the night we decided to eat in leading to a very busy bar area and guests having to queue to place food orders at the bar. Overall short of IHG's usual standards I'm afraid.
Bodde här 4 nätter i september 2023
Svar från Holiday Inn Maidstone Sevenoaks 5 okt. 2023
Dear Chris Thank you for taking the time to review your stay and for all your feedback. I am sincerely sorry you felt it not up to standard.We are beginning a bedroom refurbishment program in the hotel later this month.The wasps nest is being dealt with and we have an external contractor dealing with this. I am sorry you felt nothing was being done about the wasps, but I can assure you it was in hand, although I really understand how it must have looked for our guests. Our open style lobby area is where most of guests dine through out the day and in the evening. The actual restaurant is usually only used for breakfast, tours and large functions and I am sorry if you had to queue to place your food orders.I do hope it will not deter you from staying with us again and we can welcome you back soon, especially after we have had our refurb.