Fitnesscenter
Se tillgänglighet

Recensioner av Mercure Dartford Brands Hatch Hotel & Spa

4 out of 5
Mercure Dartford Brands Hatch Hotel & Spa
Brands Hatch, J3, M25 Dartford, Sevenoaks, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 248 av 804 recensioner" "
8 - Bra i betyg. 291 av 804 recensioner" "
6 - Okej i betyg. 145 av 804 recensioner" "
4 - Dåligt i betyg. 69 av 804 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 804 recensioner" "

8,2/10

Renlighet

7,8/10

Personal och service

8,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Anita

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i september 2019
Svar från Mandy 22 sep. 2019
We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your scores with our team. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Regards Mandy Lockwood Front of House Manager

6/10 Okej

Dan

Burgers and bikes
Great location if you´re going to Brands Hatch. Quite spacious rooms and over all tidy facilities. Cool bar with racing theeme (of course) and tasty burgers!

6/10 Okej

Laura

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Staff are lovely but there wasn’t anywhere near enough of them. Property needs some TLC
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Monica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were wonderful. Toby was particularly great, a credit to your company. Thanks!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jenny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean pleasant hotel. Lovely staff & easy parking.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

alan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient for the racing circuit.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Gordon

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Having stayed numerous times at this hotel, it is very peaceful with comfy bed and easy parking
Bodde här 1 natt i mars 2024

6/10 Okej

Kieron

Gillade: Renlighet, personal och service och bekvämligheter
The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice
Bodde här 2 nätter i februari 2024

8/10 Bra

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very close to Brand's Hatch
Perfectly good hotel, interior is a little dated especially in the bar, good nights sleep, breakfast had a good choice. Perfect location if you're off to the race track.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Mark

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel in a run down state, internal room doors all need replacing, bottoms looked like they’d been planed with a chainsaw. Think my room was above the kitchen as I could hear a swing door constantly slamming shut through the evening, this thankfully stopped around 11:30, but started again 5:30ish the next morning. Waiting staff not very attentive at all, evening meals decent enough but breakfast very poor.
Bodde här 2 nätter i januari 2024

8/10 Bra

Frank

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

Frank

Reste i grupp
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

8/10 Bra

Frank

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Moira

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely place definitely coming again
All great thanks
Bodde här 1 natt i januari 2024

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
The staff were really kind, helpful and approachable, especially Louise and Tye in the leasure facility; nothing was too much trouble and when they had to close the pool down they were so appologetic and kept us fully informed about what was happening. However, when we went to the bar in the evening I had finished my drink before my son had actually recieved his due to the service being extremely slow; even though the bar was virtually empty. The winsow seal in our room had perished and there were strong wind during the night; the noise of the wind blowing through the gap was horrendous and woke me up numerous times as well as it making the riom rather cold.
Bodde här 2 nätter i december 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Guest, I apologise that we fell short of your expectations during your stay. The issues you encountered during your stay will be addressed in their entirety. Kind regards

2/10 Väldigt dåligt

Stuart

Bodde här 1 natt i december 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Stuart I apologise that we fell short on your expectations during your recent stay which I will address accordingly. Kind regards

8/10 Bra

Lauren

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stayed over the Christmas period whilst visiting family. Excellent base, so much to do and excellent amenities onsite as well as location wise (Lakeside, Bluewater etc) Staff made a massive effort over Christmas with the kids, it was really touching to see.
Bodde här 3 nätter i december 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Lauren, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 Väldigt dåligt

angela

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Not a very nice hotel, couldnt check in until 2 hours after checking time i had 5 rooms booked, rooms not Ready, beds uncomftable, lobby smelt of canabis, and in general the hotel was dirty. Wouldnt recommnend
Bodde här 1 natt i december 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Angela, Thank You for leaving us your scoring. We are hoping to get better at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 Fantastiskt

James

Bodde här 2 nätter i november 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quality hotel with good facilities
Bodde här 1 natt i november 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

Mark

Bodde här 1 natt i november 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Bra

Gemma

Bodde här 2 nätter i november 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Gemma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

10/10 Fantastiskt

Gordon

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Soundproof rooms nice location
Bodde här 1 natt i november 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for sharing your review. See you again soon,

8/10 Bra

Aaron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review.

8/10 Bra

Denny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
First time staying here, we thought it was great. Bed was comfortable. Everything was clean. Would recommend. Only problem is the parking, we arrived on race day and the car park was full. They need to paint lines so cars park properly.
Bodde här 1 natt i november 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review, we hope to see you again soon.

10/10 Fantastiskt

Fabienne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very relaxing place
Bodde här 1 natt i oktober 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review, we look forward to seeing you again soon.

6/10 Okej

Olivia-Leigh

Bodde här 4 nätter i oktober 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

Gareth

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review, we hope to see you again soon.

8/10 Bra

Kathleen

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for sharing your review, we look forward to seeing you again soon.

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mercure Dartford Brands Hatch Hotel & Spa 28 nov. 2023
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

stephen

Bodde här 1 natt i september 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Bra

Adrian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was good service was good
Bodde här 1 natt i september 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

Thapelo Benjamin

Bodde här 1 natt i september 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice one night stay
Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.
Bodde här 1 natt i september 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Robert, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 Dåligt

Zoe

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Zoe, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 Fantastiskt

irina

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Parking is not free
The hotel is nice and the room is actually very clean the bedsheets are perfect.I didn’t use the Spa services, but another client in the hotel I had the chance to speak with about Spa services, says that is amazing. The only thing I would recommend is to make sure that the free parking advertised is going to be free indeed. I just been fined for parking by Parkingeye Ltd. The staff who did the check in, said it is going to be ok, no need to display a parking customer ticket.
Bodde här 1 natt i augusti 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Irina, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 Dåligt

edgardo manuel

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
NO a/c in the room. Restaurant open, front desk it was fully booked even though it was virtually empty 1 hour before closing time. Reception only had snarky sarcastic remarks to offer when asked about options.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från KS 9 sep. 2023
Thank you for your review

8/10 Bra

Adam

Bodde här 1 natt i augusti 2023
Svar från Mariana/ Reception team 16 jan. 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Fantastiskt

Paul

Bodde här 1 natt i augusti 2023
Svar från KS 9 sep. 2023
Thank you for your review, looking forward to see you in future

4/10 Dåligt

Neil

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.
Bodde här 4 nätter i juli 2023

10/10 Fantastiskt

S

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great for the Racetrack
Great hotel for a visit to Brands Hatch
Bodde här 1 natt i juli 2023
Svar från KS 9 sep. 2023
Thank you for your great review

10/10 Fantastiskt

Adam

Bodde här 1 natt i juli 2023
Svar från KS 9 sep. 2023
Dear Adam,Thank you for your excellent review.Many thanks

8/10 Bra

Annemarie

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från KS 9 sep. 2023
Thank you for you great review

8/10 Bra

Andrew

Gillade: Personal och service och rummets bekvämlighet
Generally the maintenance of the buildings could do with more attention. Guests leaving used bottles and plates outside their rooms also could be addressed. The pool was very good . Staff could be a little polite.
Bodde här 2 nätter i juli 2023
Svar från KS 9 sep. 2023
Dear Andrew,Thank you very much for your feedback.we are looking into these issues and you feedback helps improve our service.Many thanks

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
what a hot night
Group of friends staying overnight, met in the bar upon arrival. only 1 beer on draught, limited choice in bottle beers, which were all warm. rooms were clean however ROASTING HOT, and beds had heavy weight duvets on. yes kicked them off but rooms stiffling.
Bodde här 1 natt i juli 2023
Svar från KS 9 sep. 2023
Thank you for your review,Your opinion helps us improve our serviceMany thanks

2/10 Väldigt dåligt

Ruari

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst hotel iv ever stayed at.
Room dirty as if someone was in the room before us. Someone had left our room window open before we arrived meaning the room was filled with bugs. Hotel corridors stunk of cannabis. Noise from other guests was horrific, screaming and banging doors all night, total failure from staff to control guests. When asked staff to sort it out they fobbed us off. Woke up in the morning to no water and no power meaning couldn’t wash even charge our phones. Hotel is a total disgrace. Complained to the management and they shrugged as if it wasn’t their problem. Would avoid this place at all costs.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Micheal

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Micheal, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

6/10 Okej

Werner

Reste med sin partner
Am Morgen kein Strom und kein Wasser. Auch Frühstück war nur sehr einfach. Noch nicht Mal das Wort Entschuldigung hierfür. Sicher werden wir dieses Hotel nicht mehr buchen.
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

EMMA

Bodde här 1 natt i juli 2023
Svar från Mariana/ Reception team 16 jan. 2024
Dear Emma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards