Interiör

Recensioner av Hotel Silken Al Andalus Palace

4 out of 5
Hotel Silken Al Andalus Palace
Avenida de la Palmera s/n, esquina Parana, Seville, Seville

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 492 av 1004 recensioner" "
8 - Bra i betyg. 337 av 1004 recensioner" "
6 - Okej i betyg. 108 av 1004 recensioner" "
4 - Dåligt i betyg. 41 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 26 av 1004 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Hanna

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ok hotell för en natt
Luften var dålig. Sov med fönstret öppet men hjälpte inte, var så kvavt och AC funka inte. Fanns inga faciliteter på rummet som vattenkokare etc men man fick antagligen vad man betalade för i jämförelse med priset på andra hotell.
Bodde här 1 natt i januari 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 5 feb. 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okej

Birgitta

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nära fotbollsstadion
Mycket stort och opersonligt hotell nära fotbollsstadion. Känns som en ombyggd sporthall. Saknade vattenflaska på rummet. Bra frukost. Bra parkering.
Bodde här 1 natt i januari 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 29 jan. 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,

8/10 Bra

Xiaoyan

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 8 jan. 2024
Thank you very much for your review, Xiaoyan.Kindest regards..The Silken Al Andalus Palace team

10/10 Fantastiskt

jinping

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 8 jan. 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

liping

Bodde här 4 nätter i december 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 8 jan. 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Sandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint och trevligt hotell. En bra bit promenad till sevärdheter.
Bodde här 3 nätter i augusti 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 1 sep. 2023
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Ulla-Britt

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stort hotell
Lätt att hitta till hotellet. Stort och fint hotell. Frukosten fanns en del att välja på, dock var juicen ej färskpressad. Lätt att ta buss in till centrala delarna av Sevilla. Parkering fanns tillgängligt.
Bodde här 1 natt i juni 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 juni 2023
Dear Guest;Thank you very much for choosing us as your Hotel in Seville during your recent visit and for sharing your excellent opinion and recommendations. We feel highly proud to know that you enjoyed an unique experience and you travelled back home with nice memories of your time in our Hotel.We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Anders

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Mª Carmen Rodríguez A. Guest Relations Department 21 mars 2023
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Per

Bodde här 1 natt i oktober 2022
Svar från Mª Carmen Rodríguez A. Guest Relations Department 31 okt. 2022
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Anders

Bodde här 1 natt i maj 2022
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 juni 2022
Estimado Cliente, Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración. Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado. Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo. Atentamente, Mª Carmen Rodríguez A. Guest Relations Department

10/10 Fantastiskt

Östen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sevilla trip
Bra Hotel för bilåkare. När man går in till stan passerar man många fina byggnader.
Bodde här 1 natt i mars 2022
Svar från Mª Carmen Rodríguez A. Guest Relations Department 24 mars 2022
Dear Customer, Thank you for choosing on your recent stay at this beautiful city, Seville, but specially for sharing your experience. We are pleased to know about such a positive comment of our location, as it certainly has an easy and quick access to the city center if you are traveling by car or by bus, as the bus stop is next to the Hotel, taking you in a short time to the city center, while you enjoy the wonderful buildings, consuls, pavilions and parks that are along the Palmera Avenue ,that otherwise you wont noticed. We hope to welcome you on your next trip to Seville offering our best services and hospitality. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 Fantastiskt

Östen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2022
Svar från Mª Carmen Rodríguez A. Guest Relations Department 29 mars 2022
Dear Customer, Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers. We appreciate your rating and we hope you have enjoyed your stay at our Hotel. We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

8/10 Bra

Ted

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt mycket folk på frukosten
Bodde här 1 natt i december 2021
Svar från Silken Al Andalus 23 dec. 2021
Dear Ted, thanks for the review of your stay. We wish you the best for the future and we hope to welcome you again in Seville! Take care. Best regards.

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2021
Svar från Silken Al Andalus**** 11 okt. 2021
Dear Guest , thanks for the review of your stay. We wish you the best for the future and we hope to welcome you again in Seville! Take care. Best regards. Silken Al Andalus.

10/10 Fantastiskt

Rickard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart!
Riktigt härlig vistelse. Mysigt rum, sköna sängar, fin terrass/balkong, härligt poolområde mm. Det som drar ner betyget lite tyvärr är frukosten, all mat var kall, även den "varma maten". Bacon, äggröra och pannkakor är riktigt äckliga när de är kalla och sladdriga tyvärr. Ingen uppvärmning alls där. Det var också ganska dyrt i poolbaren tyvärr. 55 euro för smörgåsar för tre personer + dryck tycker vi är väldigt dyrt!
Bodde här 1 natt i juli 2021
Svar från RESERVAS 27 juli 2021
Dear Rickard, thanks for the review of your stay. We wish you a nice summer and we hope to welcome you again in Seville! Take care. Best regards. Silken Al Andalus.

8/10 Bra

Magnus

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Ger det man kan kräva
Fick ut det jag ville av vistelsen på hotellet. Överlag helt ok. Bäst var poolen och området runt poolen
Bodde här 4 nätter i juni 2021
Svar från SILKEN AL ANDALUS 21 juni 2021
Dear guest, thanks for the review of your stay. Best regards. Silken Al Andalus.

8/10 Bra

Marcus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2020

2/10 Väldigt dåligt

Anders

Reste med familjen
Gillade inte: Personal och service
Adjö hotels.com.
Detta var min sista bokning genom hotels.com. Enormt mycket reklam på bilderna för poolen på detta hotell och tydligt angett "säsongsöppen pool" bland fördelarna - inte att poolen är stängd trots 25 grader på natten i Sevilla, inte ett ord om att man bör kolla hur ovanligt kort poolsäsongen är på detta hotell ( de stänger redan i september månad) Poolen var huvudorsaken till att vi valde detta i övrigt opersonliga och avsides liggande hotell då vi åkte med en 7-årig dotter. En annorlunda semester blev det. Till detta ett snorkigt och avmätt svar av kundtjänst Hotels.com. Ingen ursäkt, inte ens ett beklagande. "Nej, vi vill inte tillmötesgå er överhuvudtaget. Är det något mer vi kan hjälpa till med?" Det är som att prata med Siri på macen. Kanske skrivs era kundkontakter av botar?
Bodde här 4 nätter i oktober 2019
Svar från Mª Carmen Rodríguez A. Guest Relations Department 27 nov. 2019
Dear Customer, We want to thank you for choosing us on your recent visit to Seville and for spending a few minutes to share your opinion. We sincerely regret not having met your expectations and we will share your comment to our team to try to improve as much as possible. For us it is very important to know the opinions of customers like you, only in this way we can work to improve and achieve the full satisfaction of our customers. We hope you can give us the chance to show it to you, until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 Fantastiskt

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fel läge för turistbesök
Ett fantastiskt frukostbord. Skitlångt in till stan tyvärr även om buss går runt hörnet. Man byter lakan o hände nu är varje dag !!!!!
Bodde här 3 nätter i oktober 2019
Svar från Mª Carmen Rodríguez A. Guest Relations Department 7 okt. 2019
Dear Customer, Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers. We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff. We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i augusti 2019
Svar från Mª Carmen Rodríguez A. Guest Relations Department 21 aug. 2019
Estimado Cliente, Le agradecemos su valiosa opinión y por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad. Atentamente, Mª Carmen Rodríguez A. Guest Relations Department

8/10 Bra

Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024

8/10 Bra

Oscar

Reste med sin partner
Gillade: Renlighet och personal och service
Me gusto ,seguro que volvería
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

gaurav

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great place to stay, but no near by shops and limited travel transport options
Bodde här 2 nätter i maj 2024

6/10 Okej

Sarah

Reste med sin partner
Gillade: Renlighet och personal och service
Although nice with comfy bed, it’s a no frills hotel. No tea or coffee in room and very basic. Fridge in room not working . 45 mins walk in Seville
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

MARINA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

JENNY

Gillade: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Oum

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel Andalouse was een erg goede ervaring lief personeel proper en erg veilig als ik ooit terug zou gaan naar Sevia zou ik voor Hotel Andalouse kiezen kort samengevat top plek om te verblijven.
Bodde här 4 nätter i maj 2024

8/10 Bra

Moussa

Reste med sin partner
Gillade: Personal och service
Vétusté
Bodde här 1 natt i maj 2024

6/10 Okej

ZAHRA

Reste i grupp
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
My room was extremely hot and the ac was not working. The room otherwise was fantastic and supeer clean. I’m a hotel snob and I was quite content with the room.
Bodde här 1 natt i maj 2024

8/10 Bra

Hannah Dean

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very friendly. Hotel pool was absolutely delightful. Room was lovely and well sound proofed. WiFi works flawlessly. Food was ok, very bland and not much variety but cooked well and always hot.
Bodde här 5 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 17 maj 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 Fantastiskt

Eduardo R.

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel
Bodde här 1 natt i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 17 maj 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Luke

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel staff was very helpful and professional and the building was beautiful. Our favorite part was the pool.
Bodde här 2 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 15 maj 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Jesus

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was great and the people better
Bodde här 1 natt i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 15 maj 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Roberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
...
Bodde här 2 nätter i maj 2024

8/10 Bra

??

Reste med sin partner
Gillade: Personal och service
접근성이 별로이고 주변 식당인프라가 없어서 별로예요. 조식이 포함된줄 알았는데 미포함이라해서 실망했어요....
Bodde här 1 natt i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 maj 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I (we) enjoyed the clean, quiet, modern hotel room and the premises and the access to public transportation and taxi service as well as the available meals, courteous and efficient hotel staff.
Bodde här 3 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 maj 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Samir

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good , except for dinner buffet they told us we could eat there at 9:40pm , however soon after we started eating they were closing down. Would have been nice if they had informed earlier.
Bodde här 2 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 maj 2024
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.La squadra del Silken Al Andalus Palace

10/10 Fantastiskt

Ragnar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s s convention hotel- well run but basically Betty impersonal. For us it was a mistake because it was too far out of town. Taxi service easily available so once we took taxis and didn’t get confused about bus directions, we did well enough. Our travel pattern of to be in and out of the room during the day which wasn’t practical from this distance out I of Yuen.
Svar från Mª Carmen Rodríguez A. Guest Relations Department 13 maj 2024
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.

10/10 Fantastiskt

Virginie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superbe hôtel offrant beaucoup de possibilités. Malheureusement trop éloigné du centre pour circuler uniquement à pied
Bodde här 1 natt i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 10 maj 2024
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Victoria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really amazing hotel, had a lovely time here for a romantic get away and no issues at all
Bodde här 3 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 10 maj 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Matthew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 10 maj 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Bra

Sanjiv

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was an average property however the breakfast was really great. It was bit far from all the action of Seville historic town… you do need to take an Uber of taxi.
Bodde här 1 natt i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 7 maj 2024
Dear guest;Thanks for your useful opinion and for choosing our Hotel in Seville for your stay in this beautiful city.We are glad to know your positive reaction about our breakfast buffet, which counts with a wide range of handcrafted products. We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Ruben

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not too many convenient dining options nearby within walking distance. The area in the immediate vicinity did not feel safe to walk at night, although we did not have any problems. Area has lots of graffiti and not many open shops or restaurants at night.
Bodde här 2 nätter i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 6 maj 2024
Dear Customer,First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

8/10 Bra

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Buffet variado y de calidad
Bodde här 3 nätter i maj 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 6 maj 2024
Estimado Cliente, Muchas gracias por sus amables comentarios y altas valoraciones de nuestro Hotel y servicios. Estamos encantados de que haya tenido una gran experiencia con nosotros. Para nosotros ha sido un placer tenerles y esperamos que nos puedan volver a visitar pronto. Saludos cordiales, Mª Carmen Rodríguez A.Guest Relations Department

6/10 Okej

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The check-in process was not good—the staff who check us in did not accurately looked at the names so we were given another person’s reservation who happens to have the same last name but different first name. The manager has to be called to correct the mistake.
Bodde här 6 nätter i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 6 maj 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 Väldigt dåligt

Monserrat

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not what I expected from a 4 stars hotel, the room doesn't have basic amenities such as an iron or kettle, indeed if you want to use the iron they charge €5 per hour, and the fridge wasn't working and just two bottles of water in the room. The housekeeping was a very professional, helpful and lady. The food at the restaurant was ok but if you want a cocktail (something so basic like an aperol spritz) you have to wait until 19:00 when the cocktail bar opens, despite that they have the ingredients at their bar. The location of the hotel is quite far from the city center but there are some routes from the public transport near-by and few bars around the area. Not a very pleasant place in general for being at 4 stars.
Bodde här 5 nätter i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 6 maj 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

luigi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Buono
Bodde här 1 natt i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 3 maj 2024
Gentile Cliente,Innanzitutto, vogliamo ringraziarti per averci scelto come tuo Hotel a Siviglia durante il tuo recente soggiorno in questa bellissima città e per aver trasmesso la tua valutazione ad altri viaggiatori.Sulla base della tua recensione, siamo felici di sapere che in generale ti è piaciuto il tuo soggiorno. Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 Fantastiskt

Jordi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
..
Bodde här 2 nätter i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 3 maj 2024
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 Fantastiskt

Paolo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pulizia, silenziosità, a pochi passi dalle linee bus per il centro. Personale molto cordiale e disponibile. Un ringraziamento particolare alla dipendente della reception che, pur non essendo ancora in servizio e vedendoci in attesa del taxi per l aeroporto si è fermata in auto confermandoci che avrebbe subito sollecitato la compagnia per un veloce arrivo: grazie davvero molte per la disponibilità e attenzione dimostrata verso i nostri confronti. Sicuramente ritorneremo in questa struttura!
Bodde här 3 nätter i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 3 maj 2024
Gentile Cliente,Dall'Hotel Silken Al-Andalus Palace apprezziamo molto la tua preziosa valutazione e che tu la pubblichi per altri viaggiatori.Per noi è un orgoglio sapere di aver contribuito a farvi vivere un'esperienza unica durante il vostro soggiorno, poiché lavoriamo ogni giorno per offrire la massima qualità nei nostri servizi e raggiungere la piena soddisfazione dei nostri clienti.Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 Fantastiskt

Antonio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bonito,agradable
Bodde här 1 natt i april 2024
Svar från Mª Carmen Rodríguez A. Guest Relations Department 3 maj 2024
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su comentario. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department