Dear Jocelin,Thank you for your positive feedback.It is gratifying to learn that you found your room to be spacious and the bathroom luxuriously appointed. Our team is delighted that you appreciated the festive decorations, a small token to make you feel part of the city's celebrations. Your commendations on the room's cleanliness, the overall condition of our hotel, the attentive service, and the amenities provided, are deeply appreciated. These aspects are fundamental to our commitment to offering a memorable experience at Occidental Sevilla Viapol.We continuously strive to provide impeccable service and facilities to all our guests, and it is reviews like yours that reaffirm the dedication of our team. Please rest assured that your positive feedback has been shared with the staff, further encouraging us to uphold our high standards.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Dmitriy, Thank you very much for your kind feedback.We are thrilled to hear that our location proved convenient for your needs and that you found our team to be welcoming and friendly. It's gratifying to know that the cleanliness and overall condition of Occidental Sevilla Viapol met your expectations and contributed to a pleasant stay. We take pride in our attentive service and are glad that it enhanced your experience with us. Although you've mentioned the rooms were small, we hope that they provided you with the comfort and amenities necessary for a satisfying visit.We are especially proud that our hotel restaurant and the availability of amenities like air conditioning, a lift, and hotel parking added value to your stay. Thank you for choosing us for your accommodations in Sevilla and for recognizing our efforts to maintain a clean and hospitable environment.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Estimado Orestes,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos llena de orgullo saber que la ubicación de nuestro hotel, la limpieza de las habitaciones, el estado general del hotel, la calidad de nuestro servicio y las comodidades de las habitaciones estuvieron a la altura de sus expectativas. En Occidental Sevilla Viapol, nos esforzamos continuamente por ofrecer experiencias memorables y es gratificante saber que lo hemos logrado en su visita.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,María Pérez, Guest Experience Manager

Dear Victor, Thank you very much for your kind feedback.We are pleased to hear that you enjoyed the tranquility of our establishment and the convenience of nearby public transportation options. Your satisfaction with our attentive service is greatly appreciated and underscores our commitment to guest experience.While we are delighted that many aspects of your stay met your expectations, we notice your ratings on room cleanliness, hotel condition, and room amenities suggest there is room for improvement. Please rest assured that we maintain high standards at Occidental Sevilla Viapol, and we consistently strive to provide a comfortable and well-appointed environment for all our guests. Your constructive comments are invaluable as they guide our ongoing efforts to enhance our services and facilities.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Diana,We appreciate that you took the time to share your experience with us.We regret to hear that the breakfast on the last day did not meet the warm standards we strive for. It is a priority for us to serve quality meals at the correct temperature, and we are sorry this was not the case during your visit.We are thrilled to know that the check-in process was smooth and our staff provided excellent service throughout your stay. Your compliments on the cleanliness and spaciousness of your room are greatly appreciated, as we pride ourselves on maintaining a pristine environment for our guests. The Occidental Sevilla Viapol team is also delighted that our location and convenient access to public transportation enhanced your experience, allowing for easy exploration of the beautiful city and its iconic sights.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Corinne,We appreciate that you took the time to share your experience with us.It is very rewarding to know your stay with us was a good experience. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your feedback about your dining experience and would be very pleased to receive any suggestions on how we could have improved upon your experience with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Salil, Thank you very much for your kind feedback.We are thrilled to hear that our hotel's location was convenient for your travels and that you found the proximity to the tram line beneficial for visiting the downtown area. It is gratifying to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team takes great pride in maintaining a high standard of service and room amenities, and your feedback reaffirms our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Susan,We appreciate that you took the time to share your experience with us.We regret to hear about the issues with the charger port, shower head, and shower door seal. Please rest assured that we maintain a 24-hour reception ready to assist with any inconveniences, ensuring the comfort of our guests is a top priority. While we are disheartened to learn of your experience, we are grateful for the opportunity to address these concerns.We are pleased to note, however, that you found our hotel suitable for a night's rest. Our team strives to offer a service that meets the expectations of our guests, and we trust that our dedication was evident during your interactions with our staff.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Celso Antº, Thank you very much for your kind feedback.We're glad to hear your family found our hotel to be a good fit. It pleases us that the room cleanliness and service met your expectations, as we strive to maintain high standards. It's wonderful to learn that our amenities contributed positively to your stay.However, we note your remarks concerning the hotel condition and room amenities. While we are proud of our facilities, we continuously seek ways to enhance our guest experience and appreciate your feedback. It is our commitment to ensure that the quality of our offerings align with the expectations of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Loise,Thank you for your positive feedback.We are delighted to hear that you had a truly memorable experience and that you found our central location ideal.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Gentile Angela,Grazie per aver recensito il nostro hotel.Siamo lieti di apprendere che la posizione del nostro hotel vicino a Plaza de Espana e le varie opzioni di trasporto disponibili siano state di suo gradimento. È sempre un piacere sapere che i nostri ospiti apprezzano la pulizia delle stanze e le nostre comodità. Il nostro staff è grato per il suo riconoscimento del servizio eccellente fornito durante il suo soggiorno.Non vediamo l'ora di accoglierla nuovamente per un'altra esperienza positiva.Grazie ancora una volta per aver scelto il nostro albergo. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio.Le porgiamo i più cordiali saluti.María Pérez, Guest Experience Manager

Dear Emily,Thank you for your positive feedback.We're disheartened to hear that our room amenities did not completely meet your expectations. Rest assured that we continuously strive to provide the best for our guests. We are delighted to know that you found our location to be perfect and our hotel conditions impeccable. It is also wonderful to hear that you felt safe during your stay and that you were pleased with the cleanliness of your room and the service provided by our team.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Bryce,Thank you for your review.We regret to hear about your disappointment regarding the pool's seasonal availability. As you may know, the pool opens in May to ensure optimal conditions for our guests.We're thrilled to hear that you enjoyed the impeccable condition of our hotel and the services provided by our team. Your satisfaction with the room amenities is also greatly appreciated, as we strive to offer a comfortable and well-equipped environment for all our guests.We hope to see you again in the future. Kind regards,María Pérez, Guest Experience Manager

Sehr geehrte Yasmin,danke für Ihre Bewertung.Es tut uns leid, dass Sie das Bett als unbequem empfunden haben. Wir sind stets bemüht, unseren Gästen einen erholsamen Schlaf zu ermöglichen, und bedauern, dass dies bei Ihrem Aufenthalt nicht der Fall war.Wir freuen uns jedoch sehr, dass Sie die Sauberkeit unserer Zimmer und die Freundlichkeit des Personals positiv hervorgehoben haben. Ebenso ist es schön zu hören, dass Sie unser Frühstück genossen haben und die Lage des Hotels für Ihre Bedürfnisse ideal war.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Wir freuen uns darauf, Sie bald wieder empfangen zu dürfen.Mit freundlichen Grüßen,María Pérez, Guest Experience Manager

Dear Giuseppe, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Neil,Thank you for sharing your experience.We're sorry to hear about the inconvenience with the key fobs. Our hotel is equipped with sensitive security technology, and while it is uncommon, mobile phones can occasionally cause interference. We appreciate you bringing the shower curtain issue to our attention. We're thrilled to hear that our team's hospitality and the overall quality of the hotel met your expectations.The breakfast buffet's variety is one of the features we pride ourselves on, and we're glad you enjoyed it.We hope to welcome you back in the future. Best wishes,María Pérez, Guest Experience Manager

Dear Andrew, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Andres, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Renee,We appreciate that you took the time to share your experience with us.We apologize for any inconvenience you faced regarding the change for the tram service. While we strive to assist our guests in all their needs, it seems we fell short in this instance. We regret to hear that our staff did not meet your expectations in terms of attentiveness and helpfulness; this feedback is important to us and we are continuously working to improve our guest experience.It's delightful to know you enjoyed the convenient location of our hotel, with easy access to public transport and proximity to the city's landmarks. We're also glad to hear that the cleanliness and spaciousness of your room, along with the daily maid service, contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Emil,Thank you for your review.We note your suggestion regarding the addition of an extra chair in the rooms designed for two people; it's an insightful observation that we appreciate. We also acknowledge your preference for in-room amenities like a kettle or coffee machine. It is heartening to hear that you found the location of our hotel convenient for your explorations, and we are glad that the tram station directly outside provided easy access to the Town Hall and the historic centre. Your commendation on the room cleanliness and service is highly valued, and reflects our team's commitment to providing an exceptional experience.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager

Dear Deniz, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Cristina,We appreciate that you took the time to share your experience with us.We're delighted to hear that our easy check-in process and the comfort of our rooms contributed to a pleasant stay. It's rewarding to know that our staff's pleasant demeanor left a good impression on you. Regarding the hair dryer, we ensure that all amenities meet our guests' expectations, and we regret any inconvenience you may have experienced during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Karli, Thank you very much for your kind feedback.We're thrilled to hear you appreciated our prime location, providing convenience and proximity to local attractions. Your kind words about our staff are greatly valued; we strive to offer the friendliest service. It's also wonderful to know that our breakfast selection contributed positively to your stay.We take pride in maintaining our hotel's condition and are delighted that you found your room to be a comfortable and immaculate retreat during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Rosa,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Le agradecemos su confianza y el detalle de comentar su experiencia en esta plataforma.Nos complace saber que encontró nuestra ubicación conveniente y que la limpieza de la habitación, la condición del hotel, el servicio y la comodidad de la habitación estuvieron a la altura de sus expectativas. Estos son aspectos que consideramos fundamentales para una experiencia hotelera de calidad y trabajamos continuamente para mantener nuestros altos estándares.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,María Pérez, Guest Experience Manager

Estimada Montserrat, Nos gustaría darle las gracias por elegir nuestro hotel para su estancia en Sevilla, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros.Nos complace saber que encontró nuestro hotel moderno y bien comunicado con el aeropuerto y el transporte hacia el centro de la ciudad. Agradecemos sus comentarios sobre la limpieza de la habitación y la calidad del servicio que recibió, pues siempre nos esforzamos por mantener los más altos estándares.Con respecto al tamaño de las habitaciones, entendemos que pueden parecer compactas, pero están diseñadas para optimizar el espacio y la funcionalidad, manteniendo un diseño cuidado y moderno. Lamentamos si el tamaño y la disposición del baño no cumplieron con sus expectativas. Tomaremos en cuenta sus observaciones sobre los amenities y evaluaremos cómo podemos mejorar la experiencia de nuestros huéspedes en este aspecto.Quedamos a la espera de su pronto regreso. Un cordial saludo,María Pérez, Guest Experience Manager

Dear Michael, Thank you very much for your kind feedback.Thank you for highlighting our room's cleanliness; maintaining impeccable standards is a priority for us. We're also delighted to hear that you enjoyed the spaciousness of your room, as we strive to provide comfortable and well-appointed accommodations for our guests. It's wonderful to know that our service met your expectations, as our team works tirelessly to ensure every guest feels well taken care of.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that our prime location contributed positively to your stay. It's wonderful to know that you found our service to be commendable and our team is proud to have met your expectations. We appreciate your recognition of the cleanliness of our rooms and the overall condition of our hotel. We have taken note of your comments regarding the room amenities and are continuously working to enhance our guest experience.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Jonathan, Thank you very much for your kind feedback.We're delighted to hear that the tranquility of our location contributed to a pleasant stay, despite being conveniently situated near major transportation hubs. It's wonderful to know that the cleanliness of your room met your expectations and that our team's hospitality enhanced your visit. We appreciate your recognition of the ease with which the local attractions can be accessed from our hotel, whether by foot or public transport. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.