789 East FuXing Rd., Huangpu District, Shanghai, Shanghai
Recensioner
7,8
Bra
Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 87 av 277 recensioner" "
10 - Fantastiskt
87
8 - Bra i betyg. 120 av 277 recensioner" "
8 - Bra
120
6 - Okej i betyg. 42 av 277 recensioner" "
6 - Okej
42
4 - Dåligt i betyg. 17 av 277 recensioner" "
4 - Dåligt
17
2 - Väldigt dåligt i betyg. 11 av 277 recensioner" "
2 - Väldigt dåligt
11
8,6/10
Renlighet
7,8/10
Personal och service
7,6/10
Bekvämligheter
8,0/10
Boendets skick och faciliteter
6,0/10
Hållbarhet
Recensioner
10/10 Fantastiskt
wing Kwong
28 juli 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
地點好,對面有商場:內裏有餐廳可以選擇,也有一間大超市喺basement
酒店職員態度好👍
wing Kwong
Bodde här 4 nätter i juli 2023
8/10 Bra
Verifierad resenär
Reste i grupp
22 maj 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dear Guest,
We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one.
Sincerely,
10/10 Fantastiskt
Verifierad resenär
30 jan. 2020
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear Guest,
Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one.
Sincerely,
6/10 Okej
Verifierad resenär
Affärsresenär
29 jan. 2020
Gillade: Renlighet och personal och service
직장동료와 개인별로 예약을 하였으며 저는 100위안가량 높은방을 예약하였음에도 전혀 다른방이 아니었으며 City View를 요청하였으나 제공받은 방에는 창문 밖으로 아무것도 볼수가없었음. 예약 시 결로에따라 금액이 다른것은 인정할 수 잇으나, 높은 금액을 지불하였음에도 같은방을 배정하고, 층간소음과 옆방에서 나누는 대화를 모두 들을 수 있다는것은 불만사항입니다.
Verifierad resenär
Bodde här 1 natt i januari 2020
Svar från 손님 경험 관리자 머 큐어 상하이 유 정원 29 feb. 2020
소중한 시간을 내어 Mercure Shanghai Yu Garden 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다.
Mercure에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다.
호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다.
진심으로
10/10 Fantastiskt
匿名, 東京
Affärsresenär
25 jan. 2020
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear Guest,
Thank You for taking the time to tell us about Your experience at the Mercure Shanghai Yu Garden. We strive to provide a superior service experience for every customer, therefore Your feedback is very important to us.
I am really sorry for all inconveniences associated with our breakfast restaurant. I have addressed this to the manager to make sure that we will meet Your expectations and needs in the future.
Thank You again for sharing Your experience, we hope that Your next visit will be more pleasant than the previous one.
Sincerely,
8/10 Bra
Verifierad resenär
22 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
객실은 만족!
객실 자체는 깨끗하고 좋았는데 간식 살 편의점이 멀었고 지하철로 가기엔 좀 많이 걸었어요
가장 가까운 편의점을 물어봤는데 걸어서 5분? 좀 넘는 정도 거리에 있는 슈퍼를 알려주셨고 ... 그 슈퍼는 허름하고 냉장고에서 담배냄새가 심하게 났어요
결론적으로 위치만 조금 별로! 방은 좋아요
미니바에 콜라 하나는 무료로 주기도 하고!
Dear Guest,
I thank You very much for Your most recent stay at Mercure Shanghai Yu Garden and appreciate that You have taken the time sending us Your review.
All ratings and constructive comments are very valuable for us in order to continue raising the bar of services.
The points You were not satisfied with fully, I have addressed to manager who will make sure that we work on adequate improvements to meet Your needs and expectations better in future.
We can’t wait to welcome You back again in very near future.
Sincerely,
10/10 Fantastiskt
Florence
16 jan. 2020
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dear Guest,
Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one.
Sincerely,
8/10 Bra
Verifierad resenär
14 jan. 2020
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Verifierad resenär
Bodde här 3 nätter i januari 2020
Svar från Franky 15 jan. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us konw that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.
4/10 Dåligt
Verifierad resenär
Reste i grupp
14 jan. 2020
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
There was this one front desk who helped us check-in. Maybe he had a bad day that day, everything we were saying seemed to annoy him. He was not willingly to care for listening and his negativity was so contagious.
Dear Guest,
Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
8/10 Bra
Guilherme
13 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muito bom
Gostei bastante. Atendimento bom, quarto confortável e tudo muito novo. Café da manhã é muito bem servido. Localização muito boa, próxima a estação Laoximen. Deixa a desejar porque não tem almoço ou jantar, mas tem um shopping em frente. Muito limpo também.
Guilherme
Bodde här 2 nätter i januari 2020
Svar från Franky 15 jan. 2020
Dear Guest,
I thank you very much for your most recent stay at Mercure Shanghai Yu Garden and appreciate that you have taken the time sending us your review.
All ratings and constructive comments are very valuable for us in order to continue raising the bar of services.
Great that you have enjoyed staying with us overall. We hope your next visit will be as pleasant as the previous one.
Sincerely,
2/10 Väldigt dåligt
YungMing
Affärsresenär
13 jan. 2020
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ryan
Bodde här 4 nätter i december 2019
Svar från Franky 8 jan. 2020
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10/10 Fantastiskt
Zay
5 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
Zay
Bodde här 9 nätter i december 2019
Svar från Franky 8 jan. 2020
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Verifierad resenär
Reste med familj och småbarn
3 jan. 2020
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear Guest,
Thank You very much for Your most recent stay with us at Mercure Shanghai Yu Garden and for sending Your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service.
Thank You for staying with us and we are hoping to welcome You back soon and to make your stay much more pleasant than previous one
Sincerely,
10/10 Fantastiskt
Verifierad resenär
3 jan. 2020
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 1 natt i januari 2020
Svar från Franky 8 jan. 2020
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Verifierad resenär
Reste med familjen
3 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Reasonable price and good location.
Location is good and worth to stay in this Price range (HK$5xx).
Verifierad resenär
Bodde här 2 nätter i december 2019
Svar från Franky 8 jan. 2020
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6/10 Okej
Shuk Han
2 jan. 2020
Gillade: Renlighet och personal och service
Shuk Han
Bodde här 3 nätter i december 2019
Svar från Guest Experience Manager Mercure Shanghai Yu Garde 2 mars 2020
Dear Guest,
Thank You for the great review of our hotel! We are happy to hear that You enjoyed it and had comfortable stay with us. We hope to see You soon again and to make Your another journey with us as pleasant as previous one.
Sincerely,
10/10 Fantastiskt
Verifierad resenär
2 jan. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
위치가 좋아요. 예원이랑 가깝고 지하철 역이나 버스정류장도 가깝습니다.
다만 방음이 좀 안좋고, 화장실이 일반 문으로 된게 아니라 유리로 된 문인데 그래서 그런지 화장실 소리가 잘 들려요. 가족이라면 괜찮을지 몰라도 친구사이나 커플이라면 좀 불편할 것 같아요~~
그것만 빼면 깨끗하고 좋습니다.
Verifierad resenär
Bodde här 1 natt i december 2019
10/10 Fantastiskt
Verifierad resenär
1 jan. 2020
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 1 natt i december 2019
Svar från Franky 8 jan. 2020
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4/10 Dåligt
Jiyeon
Reste i grupp
31 dec. 2019
Gillade: Renlighet och rummets bekvämlighet
Jiyeon
Bodde här 2 nätter i december 2019
8/10 Bra
Verifierad resenär
30 dec. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 4 nätter i december 2019
Svar från Franky 1 jan. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
6/10 Okej
Hendri
Reste med familjen
29 dec. 2019
Hendri
Bodde här 1 natt i december 2019
Svar från Franky 1 jan. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
8/10 Bra
Bilguuntsog
28 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bilguuntsog
Bodde här 3 nätter i december 2019
Svar från Franky 1 jan. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4/10 Dåligt
SEULA
27 dec. 2019
Gillade inte: Personal och service
비추
겨울인데 너무 더운 방...중앙난방시스템이라 온도 조절 불가능하다고 하는데, 냉장고도 작동안됨. 직원들이 영어도 못하고, 자기들끼리 잡담하느냐 체크인도 오래걸림. 비추예요. SSWA가 훨 훨 나아요.
SEULA
Bodde här 1 natt i december 2019
10/10 Fantastiskt
Chua
Reste med familjen
23 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Shanghai Trip
We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
Chua
Bodde här 6 nätter i december 2019
Svar från Franky 27 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10/10 Fantastiskt
Sheryl
20 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sheryl
Bodde här 2 nätter i december 2019
Svar från Franky 27 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Verifierad resenär
Reste med sin partner
19 dec. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10/10 Fantastiskt
Norman, Hong Kong
Affärsresenär
19 dec. 2019
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and comfortable stay
Clean and comfortable
Easy to reach
Norman
Bodde här 1 natt i december 2019
Svar från Franky 19 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6/10 Okej
Daoud
Affärsresenär
18 dec. 2019
Gillade: Renlighet
Gillade inte: Personal och service
Disappointed
At check in hotel didn’t have our correct booking we booked 6 rooms, hotel received a booking for one room from the app. We waited very long time for check in
Hotel main entrance is not same as shown on pictures, this is the restaurant entrance. And the restaurant is closed!
This is not the official Mercure hotel. In Chinese it’s a different brand ( as we were told by Chinese friends)
Daoud
Bodde här 1 natt i november 2019
Svar från Franky 19 dec. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10/10 Fantastiskt
Verifierad resenär
Reste med familjen
15 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank You.
Verifierad resenär
Bodde här 1 natt i december 2019
Svar från Franky 19 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
JULIO JORGE
9 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
buen servicio
Hubo un pequeño mal entendido en el check in mas sin embargo el gerente se empeño en resolverlo y lo hizo dando asi una atencion muy buena
JULIO JORGE
Bodde här 1 natt i december 2019
Svar från Franky 19 dec. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10/10 Fantastiskt
muhammad, abu dhabi
Affärsresenär
9 dec. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it was in quite place good place to live near metro
muhammad
Bodde här 2 nätter i december 2019
Svar från Franky 19 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Byeongik
Affärsresenär
8 dec. 2019
Gillade: Renlighet och personal och service
Byeongik
Bodde här 3 nätter i december 2019
Svar från Franky 19 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Verifierad resenär
Reste i grupp
2 dec. 2019
Gillade: Renlighet och rummets bekvämlighet
Average
Standard hotel very basic amenities
Verifierad resenär
Bodde här 2 nätter i november 2019
Svar från Franky 7 dec. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
8/10 Bra
Verifierad resenär
Affärsresenär
1 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 3 nätter i november 2019
Svar från Franky 1 dec. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.
6/10 Okej
Verifierad resenär
29 nov. 2019
Verifierad resenär
Bodde här 4 nätter i november 2019
Svar från Franky 1 dec. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.
6/10 Okej
Verifierad resenär
Affärsresenär
25 nov. 2019
Gillade: Renlighet, personal och service och boendets skick och faciliteter
숙박시설은 전반적으로 나쁘지 않았으나 방음이 잘 안되고, 생활용품 구비가 잘 안되어 있음.
Verifierad resenär
Bodde här 2 nätter i november 2019
Svar från Franky 1 dec. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
8/10 Bra
Chirag
Affärsresenär
25 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Business Hotel
Nice Hotel for business stay purpose. Good Service & Hopitality. Very responsive & co-operative staff
Chirag
Bodde här 3 nätter i november 2019
Svar från Franky 27 nov. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
6/10 Okej
Steven
Affärsresenär
25 nov. 2019
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Not a bad place. Good location but it’s near a big road and is very cold (clinical, not temperature)
Steven
Bodde här 2 nätter i november 2019
Svar från Franky 25 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10/10 Fantastiskt
chia pan
24 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
chia pan
Bodde här 2 nätter i november 2019
Svar från Franky 27 nov. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
8/10 Bra
Steve
Affärsresenär
23 nov. 2019
Gillade: Renlighet
Steve
Bodde här 1 natt i november 2019
Svar från Franky 25 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
6/10 Okej
Verifierad resenär
Affärsresenär
16 nov. 2019
Gillade: Renlighet
Verifierad resenär
Bodde här 3 nätter i november 2019
Svar från Franky 22 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that you are not 100% satisfied , but we didn't see the comments about our service, please let us know that you have any unsatisfied during your stay , Once again, we would like to thank you for sharing your experiences with us and thank you for your ongoing loyalty. We hope you will give us the opportunity of welcoming you again.
8/10 Bra
Verifierad resenär
16 nov. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 2 nätter i november 2019
Svar från Franky 16 nov. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Stephanie
Reste i grupp
15 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stephanie
Bodde här 3 nätter i november 2019
Svar från Franky Fu 15 nov. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 Bra
Stephanie
14 nov. 2019
Stephanie
Bodde här 1 natt i november 2019
8/10 Bra
Verifierad resenär
12 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel, would love to stay there again,only let down was the lack of staff on reception,one person dealing with reception on arrival and departure,but staff were very helpful
The hotel was also in a good location to walk to town
Verifierad resenär
Bodde här 3 nätter i november 2019
Svar från Franky Fu 15 nov. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4/10 Dåligt
Anna
Reste i grupp
11 nov. 2019
Gillade: Renlighet
Gillade inte: Personal och service
Anna
Bodde här 2 nätter i november 2019
Svar från Franky 25 nov. 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,