Dear Robin, Thank you for staying and taking time to leave us a review. Your compliments on our associate’s friendliness and helpfulness is much appreciated, but we are sorry to hear that you and your friend were not feeling well and hope that you both are good. We caring every guest in the hotel, please email us via Shenzhen.grand@hyatt.com and let us know in details. If you are still staying with us, we also hope that we have a chance to accompany you and your friend to see doctor. Should you need any assistance during your stay, you are more than welcome to call Guest Services. We look forward to hearing from you soo. With regards, Alex Chiang Director of Operations

Dear guest, We appreciate your kind words and thank you for staying at Grand Hyatt Shenzhen. We are honoured to be the top hotel you have been to and delighted to know that you had a super awesome time. We look forward to welcoming you back to discover more of Grand Hyatt Shenzhen’s hospitality and surprises. Best regards, Alex Chiang Director of Operations

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. We were delighted to read your compliments. Your feedback is our motivation to continue delivering high-quality service and more surprises to our customers. Thank you once again, and we sincerely look forward to your next stay.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. We were delighted to read your compliments. Your feedback is our motivation to continue delivering high-quality service and more surprises to our customers. Thank you once again, and we sincerely look forward to your next stay.

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving a comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for staying with us. We are deeply sorry for not providing you with a perfect stay. If you have any further information, please call us at any time. Please rest assured that we are committed to giving our customers the best possible service. We are genuinely looking forward to your next visit.

Dear Guest,Thank you for staying with us.Making every guest feel at home is our ultimate goal, and we are deeply sorry if we were unable to meet your expectations in certain areas. Your feedback and suggestions are very important to us, and we will also speed up the pace of improvement to provide more guests with a more comfortable and convenient stay. Thank you once again for choosing our hotel.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Welcome to Grand Hyatt Shenzhen. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for staying with us. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Regarding the bathroom issue you mentioned, the transparent glass door in the bathroom will automatically atomize after closing the doors on both sides. If you have any inquiries or need any assistance during your stay, please feel free to call the Guest Service Center, and we will be glad to assist you.

尊敬的宾客：感谢您的下榻及留言。关于停车问题，由于酒店位于万象城二期，故与万象城共用一个停车场，因此周末人流与车流众多，停车情况确实较为拥堵，感谢您的理解与支持。十分期待能与您再相遇，祝您生活愉快！

尊敬的宾客：欢迎您入住深圳君悦酒店并留下您的满分反馈。酒店毗邻华润万象城购物中心，荟集众多国际顶级品牌商铺、影院、超市及室内滑冰场等，地理位置优越、交通便利，距罗湖口岸仅5分钟车程，3分钟步行即可至邻近1、2及9号线地铁站。8间多元化的餐厅和酒吧以及和一个度假风格的水疗中心，为您提供一段宁静和幸福之旅。感谢您的喜爱，期待与您的下一次相遇。

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

尊敬的宾客：感谢您的下榻。很遗憾得知此次入住未能完全达到您的期望。针对您提及的空调情况，我们十分重视，因气温急速回暖，酒店未能第一时间调整中央空调，酒店致力于让宾客在入住期间能够有一个舒适的体验，衷心期待您的下次光临。

Dear Guest,Thank you for staying with us. We are deeply sorry for not providing you with a perfect stay. If you have any question during your stay, please call us at any time. Please rest assured that we are committed to giving our customers the best possible service. We are genuinely looking forward to your next visit.

Dear Guest, Thank you very much for taking the time to share your stay experience at Grand Hyatt Shenzhen, and for your continued support of the Hyatt brand. We are glad to know that the hotel has impressed you in so many ways. We will share your comments with all departments of the hotel. For every associate of Hyatt, guest satisfaction is our greatest encouragement. Thanks for your kindness, we will continue to strive to provide you with a consistent experience of #LivingGrand and look forward to your next visit.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for staying with us. We are deeply sorry for not providing you with a perfect stay. If you have any further information, please call us at any time. Please rest assured that we are committed to giving our customers the best possible service. We are genuinely looking forward to your next visit.

Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

尊敬的宾客：非常感谢您抽出宝贵时间对于您在深圳君悦酒店的入住体验进行分享，同时也感谢您一直以来对凯悦酒店品牌的支持。非常高兴得知酒店在多方面都给您留下难忘深刻的好印象。我们会将您的点评分享给酒店各部门，对于每一个凯悦人而言，宾客的满意是我们最大的鼓励。承蒙厚爱，我们会继续努力为您提供始终如一的君悦体验，衷心期待您的下次光临。

Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. Our distinct dining venues are committed to bringing you elevated experiences, and we hope you can enjoy our refined food and wines. We are sincerely looking forward to welcoming you again, and wish you a good day.

尊敬的宾客：非常感谢您抽出宝贵时间对于您在深圳君悦酒店的入住体验进行分享，同时也感谢您一直以来对凯悦酒店品牌的支持。非常高兴得知酒店在多方面都给您留下难忘深刻的好印象。我们会将您的点评分享给酒店各部门，对于每一个凯悦人而言，宾客的满意是我们最大的鼓励。承蒙厚爱，我们会继续努力为您提供始终如一的君悦体验，衷心期待您的下次光临。

Dear Guest,Thank you for staying with us. Your feedback and suggestions are very important to us, and we will also speed up the pace of improvement and improvement to provide more guests with a more comfortable and convenient stay. If you have any further information, please call us at any time. Thank you once again for choosing our hotel.

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

尊敬的宾客：欢迎您入住深圳君悦酒店并留下您的满分反馈。酒店毗邻华润万象城购物中心，荟集众多国际顶级品牌商铺、影院、超市及室内滑冰场等，地理位置优越、交通便利，距罗湖口岸仅5分钟车程，3分钟步行即可至邻近1、2及9号线地铁站。8间多元化的餐厅和酒吧以及和一个度假风格的水疗中心，为您提供一段宁静和幸福之旅。感谢您的喜爱，期待与您的下一次相遇。

Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

Thank you for your high recommendation. We will maintain our quality on professional services. Look forward to seeing you very soon!

Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. We were delighted to read your compliments. Your feedback is our motivation to continue delivering high-quality service and more surprises to our customers. Thank you once again, and we sincerely look forward to your next stay.

Thank you for your high recommendation. We will maintain our quality on professional services. Look forward to seeing you very soon!

Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.