This is "you get what you pay for" kind of situation. It is a basic hotel struggling to be nice to the guests but you can see that they simply do not have resources to bring it up a notch. The location is difficult to find and difficult to access, as it is in the middle of the hillside bazar, accessible only on foot. They also offer taxi services - we took their offer to take us to Kalka, which was quite a bit cheaper than the market.