Hello Anthony,Firstly, I would like to say sorry for your experience. You are exactly correct in that when we receive a noise complaint, the first step we should take is to confirm the location of the issue, especially at this time of night. I will be sure to use this as a training opportunity for our overnight team and I hope to have the chance to earn your trust back in the future. Thank you for sharing this feedback.

Dear Elissa,It was a pleasure having you stay with us and we are very happy to know that you enjoyed your time. We hope to have the opportunity to host you again the next time your travels bring you to Sioux Falls.

Dear David,Every day we want to be great, and we are ecstatic to know that we were great for you during your visit. Until next time!

Dear Stephanie,We hold very high expectations of ourselves and I would like to apologize that we did not meet those expectations during your stay. That said, I do hope to have another opportunity to show you the true service levels that you deserve.

Dear Rachel,Thank you for taking the time to share your experience of your time with us. While we always want to be perfect for our guests, we do truly hope that you enjoyed your time with us and we hope to see you again in the future.

Dear Molly,Happy New Year! We appreciate you taking the time to leave a review about your stay and we appreciate the 5 out of 5 score. Thank you!

Dear Stephanie,Happy New Year! Thank you for staying with us and it sounds like you had a great time, which we are very grateful for. Thanks again!

Dear Timothy, Thank you for staying with us. We're thrilled to know that you enjoyed your time!

Dear Quin,Please allow me to apologize for not providing you with the product that you properly reserved. I will review our internal procedures to identify what went wrong in your situation and do what is necessary so this does not happen again in the future.

Dear Nancy J,We love being the favorite! Thank you so much for the gracious comments and we will look forward to being your host again.

Dear Ben,Thank you for staying with us. We hope you enjoyed your time in Sioux Falls and we hope to serve you again the next time you are in the area.

Dear Devin,Thank you for staying with us. We hope you enjoyed your time in Sioux Falls and we hope to serve you again the next time you are in the area.

Dear Felicity,Thank you for taking the time to share your feedback of your time with us. We are very happy to know that you enjoyed your time and we look forward to welcoming you back in the future!

Dear James,I am thrilled to hear that you enjoyed all of the aspects of our property. We work very hard to ensure we are meeting our guests expectations, and hearing feedback such as this makes all of that work worth it. Thank you.

Dear Edward,Thank you for staying with us. I hope you enjoyed your time with us and we look forward to next time. Take care.

Dear Julie,I am so glad to hear that you were treated the way you should have been by our Front Desk team. We are so grateful to have such a great group of people being the face of our hotel! Visit us again sometime!

Dear Kelly,I am truly sorry that we did not meet your expectations. That said, we will be undergoing a complete hotel renovation in the coming months, so the issues you mentioned will be rectified very shortly. I look forward to showing you our new product!

Dear Anonymous,We are very sorry that we did not meet your expectations during your stay. We certainly expect more of ourselves. We hope to have the opportunity to better serve you the next time your travels bring you to Sioux Falls.

Dear Tyler,As room cleanliness is one of our top priorities, I am very glad to hear about your experience. We look forward to servicing you again in the future.

Dear Allison,Thank you so much for the great review! We take great pride in the service and product that we provide to our guests and it is always so reassuring to know that the hard work pays off. Thanks again!

Dear Ute,Thank you for staying with us and taking the time to share your feedback. I'm glad to hear that you enjoyed the layout and cleanliness of your sleeping room and we hope to see you again in the future!

Dear Angie,Thank you so much for taking the time to share about your experience. It means a lot to both myself and our team to know that we are meeting the expectations of our guests. Take care.

Dear Kristina,Thank you for taking the time to share your feedback. While I am very glad that our Front Desk folks provided you with the service that you, and I, expect, I am sorry that we did not provide an exceptional stay in any other areas. I hope that we have the opportunity to serve you better the next time your travels bring you to Sioux Falls. Thank you again.

Dear Rhonda,We are so glad to hear that you enjoyed our amenities as well as our central location. We consider ourselves very lucky to be in the position we are to offer our guests so many great offerings. Thank you!

Dear Anna,We love to hear when our guests enjoyed their time with us! Thank you for staying with us and we hope to see you again the next time your travels bring you to Sioux Falls.

Dear Jill,Perfect is what we always strive for, so thank you for the kind and gracious words. We hope to see you again in the future!

Dear Thomas,Thank you for staying with us and taking the time to share your feedback. We take great pride in creating an elevated experience for our guests and we hope you could feel that. Thanks again!

Dear Todd,Thank you for staying with us and also thank you for taking the time to share about your experience. It sounds like you enjoyed your time with us, which makes all of the hard work the team puts in worth it. Until next time!

Dear Lisa,KJ is for sure an asset for us and I am so glad to know that you were able to experience the customer service he is so good at providing! We hope to see you again!

Dear Hayley,10 out of 10 is always our goal, thank you for that! We are very pleased to know that you enjoyed your time with us and hope that we can host you again in that future.

Dear Julie,Short and to the point - we like it!

Dear Tiffini,Great review - thank you so very much for the kind words. The entire team certainly appreciates it and we look forward to hosting you again!

Dear Joseph,I am very sorry to hear that we did not offer what you were expecting. We hold ourselves to a higher standard and we will continue to work towards that. Thank you for giving us an opportunity to be your host.

Dear John,Thank you for staying with us and I am so pleased to hear that our staff took good care of you. And by the way, I agree, the people that take care of our guests are certainly good folks. I hope to see you again!

Dear Stephanie,We love Amazing! Thank you for staying with us and I hope that we can be amazing for you again in the future!

Dear Linda,We are very grateful to be in such an ideal location to enjoy everything that Sioux Falls has to offer. We are so glad that you enjoyed the area and hope to see you again soon!

Dear Joshua,Thank you so much for such a detailed review of our property. You seem to have hit on all the major topics and we are thrilled to hear that you enjoyed your time with us! Thanks again!

Dear Maesa,Thank you for sharing your feedback and we are thrilled to know that you enjoyed your time with us!

Dear Nan,This is quite disheartening to hear, to say the least. I will look into this immediately, and if things have not been rectified for you on your end, please call the hotel directly and we will do everything in our power to assist you. Thank you.

Dear Timothy,I am very sorry for your experience. Having bad pillows on your bed is unacceptable and I will be speaking with our Housekeeping department to ensure that we are immediately replacing any pillows that are not up to standard. Thank you for sharing your feedback so that we can use it to improve.

Dear Seth,We love to see the 5 out of 5! Thank you for staying with us and we hope to see you again in the future.