Hotell i Smithwick

“Super 10/10”

“Friendly staff and clean facilities”

“The staff was very helpful and caring. Got phone call to see if we needed any help, the staff during breakfast checked on every table. Only thing holding this place back is the old TVs but man it’s a great hotel!!”

“The property has a beautiful view; and the room is spacious.”

“Hard to turn around ”

“I’ll lead with the good stuff. The bed was very clean and comfortable. Everything else was really subpar for our normal experiences with this chain. Visible debris on the hallway carpet (lots), multiple walls with paint in need of repair, and our room was visibly dirty on certain walls. Again- most important priority is the bed for me, so I was very pleased in that regard. Everything else just looked very worn compared to other properties we have stayed at in this chain. ”

“Everything was clean.”

“The property was well maintained and the staff were very friendly and helpful.”

“Very Clean, great location”

“It was a good location and nice room and comfortable bed. The shower though took 15 minutes to get hot. It would also be nice to have more carts available. One big cart for everyone in the hotel is not enough. Also, better food selections for breakfast. Pretty much the same thing every day.”

“When we arrived at the property, the front desk clerk didn't acknowledge us when we walked in and continued to type on the computer for 10 minutes until he finally asked us our name. There was no one else he was helping, just very rude! not good customer service. we stayed at a different hotel the next day and WOW what a difference! so friendly, helpful! We barely got in the door before we got a smiling hello!”

“I was there for a quick overnight trip and the staff was very helpful.”

“Heat inexpensive place to stay”

“Not kid family friendly. Not Veteran friendly. The third night, Staff member pounds on our door at 8pm saying my children were running around which they weren’t and was very aggressive. When my husband went to tell that staff member that the noise was continuing even though our children were in bed and to defend our children, that staff member called the police and kicked us out at 9pm (I have a 5 year old, 4 year old, and a 7 month old). It was handled grossly inappropriately and...

“Great location, superb ambience, and excellent cleanliness. Staff service was top‑notch”

“A simple roadside motel. Parking is right outside of your door. Room was clean and comfortable. Close to some services in the small town.”

“Conveniently located for birders, with a friendly and accommodating staff. Once we figured out how the faucet worked, there was plenty of hot water for nice long showers. Overall, this was a clean and comfy room at a reasonable price - and Bertram is a charming small town to explore.”