Thank you for the great review. We hope you visit us again!

Thanks for the feedback.

Thanks for the great review! We hope you can stay with us again!

Brandon, If there is any issue at all with your room, staff is available 24 hrs. Please let us know how we can help.

Thank you for the feedback. We will use it to improve our service.

Thanks for the review. If there were any specific areas where we could have improved your stay, please reach out to us via the contact form on our website soldotnainn.com or via email. We would like to improve!

We take all complaints and feedback seriously. Rest assured that we immediately closed and treated the room and moved this guest a new room with complimentary upgrade.

Ayumi,Thank you for the feedback. Sorry to hear that the room was not properly cleaned. Please be aware that we want you to have a pleasant stay, so if you ever have any issues like this, just let us know right away and we will do what we can to make it right. For example, we could easily move you to a properly cleaned room. Our staff are available 24/7 and want to help in these sorts of situations.

We appreciate the review.

Thanks for staying with us!

Sorry to hear you found issues with your room. We would have gladly offered you a different room if the issues had been brought to our attention. Staff are available 24/7 if you have any questions or concerns.

We spoke with the guest the day before and informed them of the holiday closure and gave them extra toiletries and towels. If there was any issues during the holiday, staff was accessible to help them. They didn't ask for any help. And yes, if a guest wants to rent extra time in the room, it costs something.

This guest stayed with us for multiple nights and did not bring any issues to our attention. We have staff available 24/7 who want to make sure our guests have a pleasant stay. If there was an issue, we would have done all we could to fix it right away.

Thanks for the great review! We hope you visit us again!

Thanks for the review Kelly! Hope you stay with us again.

Thank you for the review!

Shortly after your stay a different guest reported the issue to us and we immediately took care of it.

Thank you for your visit. If there is something we could have done better, please feel free to reach out to us by email or using the contact form on our website.

We would never expect a guest to sleep on a soiled or smelly bed, and it's a shame that we only heard about this issue long after your stay. Please know that we have staff available 24/7 and we would have gladly moved you to one of the other open rooms if you had only let us know there was an issue.Although no guest who has stayed in the room after you has shared your concern, we will certainly take a close look to ensure the mattress is in good condition.

Thanks for the review, Merlin. We hope you stay with us again!

Thanks for staying with us. We appreciate your feedback!

Mark,We keep track of guest feedback on each mattress, and you are the first guest to offer any negative feedback on that mattress. As you were told at check in, hotel staff was available 24/7 if you had any issues or concerns. We had several other rooms open we would have been glad to place you in -even upgrading your res at no cost. It's strange that you made no effort to reach out to us during your stay or at check out.

Mike,If we could have done something to make your stay better, please let us know. We are eager to improve your experience next time you stay with us.

Thanks for your kind review, Marion! We hope you stay with us again!

We appreciate the positive review, Steve. We hope to see you again!

Thanks for taking the time to let us know about your stay!

Glad to see you had a pleasant stay, Killian. We hope you choose us again!

Please stay with us again! Thanks for the review!

Sharla,Thank you for the honest feedback and for providing some areas where we can improve. We will take this feedback seriously.

Debra, we aim to provide a positive experience for our guests. If there's something we could have done better for you, please don't hesitate to reach out to us by email or via the contact form on our website.

I am sorry, we checked the room and there is no mold. it is not the first time you complained the problem not existed and you are on our DNR list before and will be on our DNR again. Sorry about this.

Thanks for the review, Barbara. If you need a downstairs room next time, choose one of our 1 Queen rooms and then call to make sure it's on the ground floor -we have a couple 1Q rooms upstairs. Hopefully that will make your next stay much more comfortable!

Sorry to hear this, though something seems off about this review. We have had the heat for the whole building turned off all summer and it has been cold and rainy this year. We have gotten a couple complaints about the rooms being too cool this summer, and no complaints about heat. We also have staff easily available 24/7, so if your room was not properly cleaned or there was an issue with heat, a staff member could have fixed the issue or placed you in a different room. We would never expect you to stay in an uncomfortable or uncleaned room.

thanks for your sharing

thanks for the review, Nancy. Please think of us if you visit again!

Larry,If there is anything specific that we could have done better, please reach out to us by email. We are very interested in knowing how we could have made your stay better.