Skrivbord, mörkläggningsgardiner, extrasängar och gratis wi-fi

Recensioner av Super 8 by Wyndham South Boston VA

2 out of 5
Super 8 by Wyndham South Boston VA
1040 Bill Tuck Hwy, South Boston, VA

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 97 av 366 recensioner" "
8 - Bra i betyg. 106 av 366 recensioner" "
6 - Okej i betyg. 68 av 366 recensioner" "
4 - Dåligt i betyg. 53 av 366 recensioner" "
2 - Väldigt dåligt i betyg. 42 av 366 recensioner" "

7,2/10

Renlighet

7,8/10

Personal och service

5,8/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

kevin

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the window would not close, ground floor - safety the door lock mechanism was loose on door - did not finish the install - safety the outside door next to my room had a Velcro strap around the handle to keep the door from locking bed comforter & blanket had cigarette burns in multiple places dress draws had handles hanging (only one screw) same on nightstands maid was banging on the door - excessive
Bodde här 19 nätter i maj 2024
Svar från Manager 24 maj 2024
Hello kevin,Thank you for sharing your feedback with us. We appreciate your comments and take all guest concerns seriously to ensure a pleasant experience for all visitors. We encourage guests to reach out to our management team directly to address any further issues or discrepancies during their stay.

10/10 Fantastiskt

Charles

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
it was clean an staff was professioal
Bodde här 2 nätter i maj 2024
Svar från Manager 19 maj 2024
Hello Charles,We are pleased to hear that you found our hotel clean, and our staff professional. We strive to maintain high standards of cleanliness and professionalism to ensure a comfortable stay for our guests. If there is anything else we can assist you with, please feel free to reach out to us.

6/10 Okej

Michael

Reste med familjen
The mini fridge in my room was screeching the entire night.
Bodde här 2 nätter i maj 2024
Svar från Manager 6 maj 2024
Hello Michael,We're sorry to hear about your experience with the mini fridge. Your feedback is valuable and will be shared with the appropriate team for improvements to be made. We hope this isolated incident won't deter you from considering staying with us again in the future.

8/10 Bra

Stephen

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good hotel for a few nights stay while traveling for work.
Bodde här 2 nätter i april 2024
Svar från Manager 4 maj 2024
Hello Stephen,We're delighted to hear that you found our hotel suitable for your work trip. Should you require any assistance in the future, we'd be pleased to welcome you back for another comfortable stay.

8/10 Bra

Stephen

Affärsresenär
Gillade: Renlighet och bekvämligheter
The room was comfortable. Unable to get the TV to work in my room. The hallways outside my room smelled of cigarette smoke, which was uncomfortable for this non-smoker. The price was fair for 1 night.
Bodde här 1 natt i april 2024
Svar från Manager 25 apr. 2024
Hello Stephen,We are glad you found the room comfortable during your stay. We regret to hear about the issue with the TV and apologize for any inconvenience caused. Your feedback on the hallway smell has been noted for our improvement. Thank you for sharing your thoughts on the pricing, we appreciate your review.

2/10 Väldigt dåligt

Hannah

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we arrived to the property the staff member was in the back for 10min while we waited for someone to help us. Once she finally returned to her desk, I let her know our name and she informed us that our room that we reserved was not available. Not only was it not available, she didn't even know what she had. She finally "Found" us a room with two double beds, vs the king we booked. She was less thanm helpful and i feel that if i book a room, and it is not available when i check in, that we should be upgraded to a nicer or larger room. Not stuck in a smaller room. Hotel was so dirty and walking to our room we had to walk around boxes everywhere. We will never stay at this hotel again.
Bodde här 1 natt i april 2024
Svar från Manager 10 apr. 2024
Hello Hannah, We apologize for any inconvenience you experienced during your stay. Our team aims to provide efficient service, and we regret any lapse you encountered upon check-in. Please rest assured we will review your feedback with our staff to ensure we improve our room allocation process. Your comments regarding cleanliness will be addressed promptly. We appreciate your candid review and hope you reconsider giving us another chance in the future.

6/10 Okej

Sarah, Bel Air

Gillade: Personal och service
Gillade inte: Bekvämligheter
Pros: Good price for a place to sleep for a couple nights. There were upgrades being made to the building. Quiet. Near a great Mexican restaurant. Cons: Reeked of marijuana. There were upgrades being done, so a lot of boxes everywhere. My sheets had a not my blood stain on them.
Bodde här 2 nätter i april 2024
Svar från Manager 10 apr. 2024
Hello Sarah, We appreciate your feedback on your recent stay with us. We're glad to hear you found our pricing fair and enjoyed the tranquility of our location. We have noted your comments on the odor issue and are addressing it accordingly. Your observations on the renovations and dining options nearby are duly noted. Thank you for bringing your concerns to our attention.

8/10 Bra

Carlos

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 11 apr. 2024
Hello Carlos,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Bra

Claudette

Affärsresenär
It was just too gloomy.
Bodde här 4 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello Claudette,We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team.

2/10 Väldigt dåligt

alex

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello alex,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any issues accordingly. We appreciate your stay with us and hope to welcome you back in the future for a better experience.

10/10 Fantastiskt

Eric

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
For the price it was a good deal. Breakfast bar was bad, coffee was good.
Bodde här 3 nätter i november 2023
Svar från Manager 25 nov. 2023
Hello Eric,Thank you for sharing your feedback with us. We appreciate your kind words regarding our affordable rates. We apologize for any inconvenience you may have experienced with our breakfast bar, and we'll make sure to address your concerns with our team. However, we're glad to hear that you enjoyed our quality coffee. We hope to have the opportunity to welcome you back soon for an improved experience.

6/10 Okej

Brian

Bodde här 1 natt i november 2023
Svar från Manager 7 dec. 2023
Hello Brian, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and address any concerns you may have had. Please feel free to reach out to us directly so we can ensure a better future stay for you.

2/10 Väldigt dåligt

Mary, Alexandria

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I’m a disabled Veteran, and when I booked the room usually I’m on the first floor. However, I ended up on the second floor, and I had to have one of the staff members lift my suitcase up 15 flights of stairs. That wasn’t even the worst part, what was worse when I opened the door to my room, to put my things away, there was pink hair dye on the walls; on the picture that was over the king size bed, on the electrical socket, on the tub and the shower wall, this was red or pinkish hair coloring smeared all over the place. Also, the tub was filthy/stained, and the microwave that was in the room was filled inside with rust and mold, and I’m allergic to mold so I have to physically carry the microwave downstairs to the staff office, and put it on their desk and demanded a better microwave. The chair was also stained/nasty and it was broken. The chair had three legs vs four legs. The curtains were coming off of the rod, so you had to literally pull it tightly together, so no one will see through your room. The floor wasn’t swept, and the blankets were stained from cigarettes and food, and God knows whatever else, bottom line the place was horrible and I paid over $750 dollars for a 5 day stay and the place is a dumpster dive, and the doors were constantly propped opened and anyone could come in the hotel! Three times I removed objects, that was used to prop the door open.
Bodde här 5 nätter i november 2023
Svar från Manager 9 nov. 2023
Hello Mary, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and satisfactory experience for all our guests. We recommend reaching out to our management team directly to discuss your concerns further and allow us the opportunity to address them appropriately. Your feedback is valuable to us as we continuously work towards improving our facilities and services.

6/10 Okej

Taylor

Bodde här 1 natt i oktober 2023
Svar från Manager 19 nov. 2023
Hello Taylor,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will take your concerns into account to improve our guest experience. We hope you will give us another opportunity to better meet your expectations in the future.

2/10 Väldigt dåligt

John

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Manager 29 okt. 2023
Hello John,We apologize for any inconvenience during your stay. Please provide more details about your experience so we can address your concerns accordingly.

2/10 Väldigt dåligt

Carol

The only hope for this place is that the building be razed and replaced by a tire store. It stunk outside and inside of mildew, cigarette, and oil. The front desk had a new reservation software installed and had no clue how to use it. The room was dirty and in horrible condition. Cracks in walls, ceiling, bathroom and no drain cover in tub. The in-room coffee pot, tray and supplies were covered in a half inch of dust and the mirror was filthy. The only positive was no bed bugs and the sheets weren’t too badly stained. (Though there were cigarette burn holes in the bedspread of this “non-smoking room”). But the real horror was the lack of basic maintenance for safety and security. The exterior door did NOT lock when closed. People could walk in off the highway straight into the back hall. When I notified front desk they could not have cared less. In my room, one away from this unlocked exterior door, the hinged security hasp had been ripped out of the wall! I went and told front desk that I was bringing my large dog inside with me and not paying any damn pet fee as it was too late to go hunting another place. If I had to do it over, I would sleep in my car at the grocery store!
Bodde här 2 nätter i oktober 2023
Svar från Manager 24 okt. 2023
Hello Carol ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Bra

Bryan

Affärsresenär, Reste med familjen
Gillade: Personal och service
Very limited parking and no breakfast is really available
Bodde här 9 nätter i september 2023
Svar från Manager 18 okt. 2023
Hi Bryan,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast and parking space. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Väldigt dåligt

Hortensia

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is by far the worst hotel I have ever paid to stay in. The room was filty, the bathroom, filty, soiled sheets. The linen had a smell of the last people, thst stayed in the room. Soiled chair in the room, paint on the wall in sleeping area and bathroom. I will never stay in this hotel AGAIN. The drawers had items still in and things dropped on the floor from last guest were not cleaned up. HORRIBLE! I took pictures.
Bodde här 2 nätter i oktober 2023
Svar från Manager 18 okt. 2023
Hello Hortensia ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Bra

Orris

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Manager 17 okt. 2023
Hello Orris,Thank you for your feedback. We appreciate your positive rating and are glad you enjoyed your stay with us. We hope to welcome you back again soon!

4/10 Dåligt

connie

Gillade inte: Boendets skick och faciliteter
Bodde här 7 nätter i oktober 2023
Svar från Manager 13 okt. 2023
Hello connie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Väldigt dåligt

Edi

They turned off the water the night before our check out with no notice, so we were unable to take showers before our flights. Also alarm kept going off at night and wouldn’t let us sleep we had to keep asking for them to turn it off and it was as we were bothering them to do so as they didn’t want to walk to the second floor. Only one gentlemen was nice I think he was a house keeper if it wasn’t for him being courteous and welcoming i would have given a one star all around. Front desk lady with glasses was rude and more worried about her phone then helping us check in.
Bodde här 4 nätter i september 2023
Svar från Manager 4 okt. 2023
Hello Edi ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Dåligt

Donald

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
The room that I booked on line was 2 double beds and when I got there the TV was broken in that room. So the only solution was to put a cot in a room with only one bed it it. Plus they were not able to give me any type of discount because I booked through Expedia. I had no choice but to take the room, but want some type of redemption for the inconvenience.
Bodde här 1 natt i september 2023
Svar från Manager 4 okt. 2023
Hello Donald ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

4/10 Dåligt

Lee, Burlington

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
When we arrived the staff were friendly and quick to serve us. That is where the good stuff ended. We were in town for a race weekend and very tired. The room had a musty smell that we thought would go away after running the ac for a while. Wrong! The ac was the culprit. The bathtub was dingy, towels and sheets were stained, black mold(?) on the bathroom wall and noone had dusted the bathroom dryer for ages. We should've left but there weren't any options nearby. Never again will I stay there.
Bodde här 3 nätter i september 2023
Svar från Manager 4 okt. 2023
Hello Lee ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Dåligt

JANICE, Greeley

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Location is the only good thing I can say.
Bodde här 2 nätter i september 2023
Svar från Manager 4 okt. 2023
Hello JANICE, Thank you for taking the time to share your comments regarding our location. We hope to see you again in the future. Thank you for your valuable business.

2/10 Väldigt dåligt

Martha

Affärsresenär
Room was full of mold, especially the bathroom and the HVAC unit. Smelled terrible. I had to open window and found it did not lock.
Bodde här 2 nätter i september 2023
Svar från Manager 1 okt. 2023
Hello Martha,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Bra

Donald

Gillade: Renlighet och personal och service
Staff was always polite, professional, and efficient. Bed was excellent: The stoppers for the sink and bathtub drains were missing. The chair cushion was worn and in obvious need of replacement. Competitive rate was appreciated
Bodde här 3 nätter i september 2023
Svar från Manager 28 sep. 2023
Hello Donald ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Bra

Audria, Indian Head

Gillade: Renlighet och boendets skick och faciliteter
My room was next to the lobby which generated a lot of noise. I had someone to come looking for me who I did not provide my information to ON PURPOSE. But they found out which hotel I was in and asked the clerk for my room number. The clerk gave him my room number and he refused to leave my door until I came out. There should be some policy against giving out customers' room numbers! I was not happy at all!!
Bodde här 1 natt i september 2023
Svar från Manager 23 sep. 2023
Hello Audria,We appreciate that you've taken the time to share with us regarding our room and your comments about our clerk. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Väldigt dåligt

James

Bodde här 1 natt i september 2023
Svar från Manager 13 okt. 2023
Hello James, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okej

Eric

Reste med familj och småbarn, Reste med sin partner
The room that we stay in was dirty. The shower curtain was mildew. The team did change out the curtain. We also found long hairs in the shower and long hair on the bathroom floor next to the toilet. My thoughts is that the manager conduct a checkup after the room is clean
Bodde här 1 natt i september 2023
Svar från Manager 20 sep. 2023
Hello Eric ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bra

Ernesto

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and quiet place and good service
Bodde här 2 nätter i september 2023
Svar från Manager 16 sep. 2023
Hello Ernesto,Thank you for being a valued guest and for providing us the feedback regarding our service. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Dåligt

Dustin

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Property does not have an elevator, only stairs. The breakfast they provide is basically something to drink, choice of two cereals or some baked goods and yogurt. No fresh fruits or waffles, etc... Room had a strong chemical smell from the way they clean the floors and it doesn't even clean the floors. Socks were filthy in no time from those floors. Floor was peeling up, bathroom door couldn't be closed all the way and staff left a used bar soap in bathroom.
Bodde här 5 nätter i september 2023
Svar från Manager 14 sep. 2023
Hello Dustin, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Manager 14 sep. 2023
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Fantastiskt

Jean

Reste med familjen
Property was dated but clean! Staff was very nice!
Bodde här 4 nätter i september 2023
Svar från Manager 13 sep. 2023
Hi Jean,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

todd

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank you, Super 8
Staff was excellent, room was clean and in working order.
Bodde här 3 nätter i september 2023
Svar från Manager 13 sep. 2023
Hi Todd,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

2/10 Väldigt dåligt

Shirley

Bodde här 2 nätter i september 2023
Svar från Manager 8 sep. 2023
Hello Shirley, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okej

Erik

Reste med familjen
Gillade inte: Personal och service
The worst
I had a problem checking in and once I checked in I received the wrong key to the room so I had to go back down stairs to get the right room and key just to go to my new room which some one was occupying, I went to go back downstairs to get another room which some one canceled. That’s how I was able to get a room that I paid for.
Bodde här 1 natt i augusti 2023
Svar från Manager 25 aug. 2023
Hello Erik,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Bra

Anne

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
So Bo
It went well until a staff member came in our room in the morning to check our TV. We told him to stay out. The breakfast was pastries and juice. Not really a breakfast.
Bodde här 1 natt i juli 2023
Svar från Manager 3 aug. 2023
Hello Anne, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

6/10 Okej

Nyoka Maria

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room smelled like a bar. The bed was moist and the window was unlocked
Bodde här 4 nätter i juli 2023
Svar från Manager 3 aug. 2023
Hello Nyoka Maria, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Fantastiskt

Nicole

Bodde här 2 nätter i juli 2023
Svar från Manager 22 aug. 2023
Hello Nicole,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Väldigt dåligt

ROSE

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
TERRIBLE FACILITY
ROOMS NOT AVAILABLE AT CHECK IN. THERE WAS MOLD IN 3 FAMILY MEMBERS ROOMS. MANAGEMENT TRIED TO CLEAN BUT ROOMS WERE FILTHY. ANTS AT WINDOW AIR CONDITIONER, BEDS WERE UNMAID WHEN CHECKED IN. SUPER 8 USED TO BE A GOOD HOTEL BUT THIS PROPERTY IS RUN DOWN AND IN NEED OF REPAIR TO ROOMS AND PROPERTY. WYNDHAM SHOULD NOT HAVE THEIR NAME ON THIS PROPERTY. NOT THE QUALITY USED TO IN THEIR PROPERTIES. DO NOT RECOMMEND TO ANYONE
Bodde här 2 nätter i juli 2023
Svar från Manager 20 juli 2023
Hello ROSE, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bad Rooms
Rooms not cleaned properly. Bathrooms dirty and molded had to wait past check in for 2 Rooms. Front desk and housekeeper very friendly. Beds slept great. We were surprised to see that the hotel had deteriorated so much with very little upgrades.
Bodde här 2 nätter i juli 2023
Svar från Manager 19 juli 2023
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Väldigt dåligt

VIVIAN

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Terrible rooms
Room was not clean at scheduled check-in. Mold found in bathrooms of 4 family members. Manager had housekeeper come in and clean. Had small kids in family, went out and got cleaning material. Stayed because prepaid for rooms. Super 8 used to be a great hotel, now it is terrible. Front desk person and housekeeping very friendly. Don't recommend hotel. It is run down and need a lot of repair inside and out.
Bodde här 2 nätter i juli 2023
Svar från Manager 19 juli 2023
Hello VIVIAN, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 Dåligt

George

Bodde här 1 natt i juli 2023
Svar från Manager 11 juli 2023
Hello George,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okej

Anna

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Manager 5 juli 2023
Hello Anna,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Bra

Debra

Reste med sin partner
Gillade: Renlighet
Needs ice machine, better breakfast, vending area. The room was nice and bed and pillows were comfy, will stay there again.
Bodde här 2 nätter i juni 2023
Svar från Manager 4 juli 2023
Hello Debra,We can't thank you enough for sharing your feedback with regards to our bed and your comments about our area. We hope to see you again in the future. Thank you for your valuable business.

2/10 Väldigt dåligt

Crystal

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Well i booked my stay back in April my stay was to be from the 14th of june till the 21st. They waited till the 14th of june around 6pm when webwas headed to our room to call and say i didnt have a room that someone was in my room that they had no more rooms to let us stay in they had one but was not clean. I looked high and low for another place none to be found i had someone else called back asked for a room and they said yes they had 1 room open so we get there were checking in i asked what was the iusse and apparently the regular get priority on rooms so i had to pay full price for the 1 night and they couldnt find me any other roomsits ok we went over the the clarion next door much better hotel the staff are all wonderful here at clarion and we staying another week. So my experience with super 8 was very disappointing i dont think ill ever go there again.
Bodde här 7 nätter i juni 2023
Svar från Manager 23 juni 2023
Hello Crystal, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Bra

sam

Bodde här 1 natt i juni 2023
Svar från Manager 4 juli 2023
Hello sam,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okej

Cassandra

Gillade: Boendets skick och faciliteter
The hotel and room was clean and the amenities worked. We were out of toilet paper on to the front desk to ask for more toilet paper. Front desk stated that I could come down to retrieve my one roll of toilet paper. I stated I have to come and get it? She then brought it to our room. Also, the back door was open by a rock for the most part of the day. I did not feel that was safe .
Bodde här 1 natt i juni 2023
Svar från Manager 14 juni 2023
Hello Cassandra, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Fantastiskt

Emily

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Manager 1 juni 2023
Hello Emily,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Väldigt dåligt

Paul

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Beds had nasty stains and the floors were dirty amd sticky. My feet turned black. The bed stands BOOM when you move on the bed.
Bodde här 2 nätter i maj 2023
Svar från Manager 27 maj 2023
Hello Paul,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.