When we arrived for check-in at 3 PM, the house was in disarray. I documented the condition with photos. Since it was Sunday and the office was closed, it took some time before someone responded and arranged for cleaning. However, upon our return, we found that there was still dog waste in both the front and backyard. The shelves in the fireplace area were very dusty, and there was no closet available for coats or clothes, which was not disclosed on Verbo prior to booking. The couch was small, uncomfortable, and dirty, so we had to use our own blankets to sit on it. On the second day, the heater stopped working at 10 PM, causing the temperature inside the cabin to drop to 51F no reply ftom anyone until next day 8:25am. While I did not expect luxury, I did anticipate basic necessities and cleanliness. We left a day early and there was no compensation not even an apology.