Kasinohotell i South Shore

“Clean room.”

“Reception staff unaware of basic hotel information. I.e. they say they don't have laundry service, when they do. I had to make the cleaning staff come and tell her that there is. First then she would take the laundry. The cleaning staff are good. The breakfast i very poor, the breakfast area is small and crowded, and they don’t let you bring it up to the room and enjoy it in peace and quiet. Free parking is a plus, but bring rubber boots if it rains to be able to enter your car as there is lack...

“Had some problems with the restaraunt and when I inquired I was told I would have back. I never heard back. Being assertive is important. So is transparency.”

“Breakfast not included but available on site if needed.”

“J'avais oublié un article important dans ma chambre. Le personnel a agit rapidement et a envoyé le tout par la poste. Merci pour l'excellent service.”

“I recently stayed at this hotel in Montreal, and while the location was fantastic—right near all the major attractions—the decor was also impeccable; everything looked stunning. However, there were some issues. First, the bed they provided had hair on it—clearly from the previous guest—so it wasn’t cleaned thoroughly. Second, the breakfast was included in the price, but for two days in a row, it was exactly the same, with no options to choose from. In fact, on the second day, instead of bringing...