“Great hotel for visiting customer in Diss. Leisure facilities were very run down/unavailable. However, I had a very friendly check-in, a wonderful room, and the absolute difference was Lee in the bar. He was super attentive, busy, personable (we could have talked for hours about cars) and went the extra mile to look after me. He's a credit to your hotel!”
“Great hotel for visiting customer in Diss. Leisure facilities were very run down/unavailable. However, I had a very friendly check-in, a wonderful room, and the absolute difference was Lee in the bar. He was super attentive, busy, personable (we could have talked for hours about cars) and went the extra mile to look after me. He's a credit to your hotel!”
“There is no doubt that the hotel has been renovated to a luxurious, high standard and that the staff are well-trained and pleasant. And one of the charms of The Swan is that it is an old building with quirky staircases and little nooks and crannies. However, we were disturbed during the night by doors banging and people using stairs outside our room in order to access theirs. It doesn't matter how luxurious a room and a bed are if you are constantly disturbed and for this reason we don't feel...
“There is no doubt that the hotel has been renovated to a luxurious, high standard and that the staff are well-trained and pleasant. And one of the charms of The Swan is that it is an old building with quirky staircases and little nooks and crannies. However, we were disturbed during the night by doors banging and people using stairs outside our room in order to access theirs. It doesn't matter how luxurious a room and a bed are if you are constantly disturbed and for this reason we don't feel...
“Such a fantastic hotel, parking on site but small, there is a paid carpark right near by that is not expensive.
The room has everything and more, beautiful furnishings. Lovely walk along the promenade. ”
“Such a fantastic hotel, parking on site but small, there is a paid carpark right near by that is not expensive.
The room has everything and more, beautiful furnishings. Lovely walk along the promenade. ”
“It's the people (for me) that make a place.
Don't get me wrong, the location, and Caistor Hall itself are both great, but the service we received made this an exceptional experience.
We felt right at home, it's posh but without airs & graces, perfect.
Michelle was just lovely, so friendly and helpful, knew the property, it's history, and spoke very highly of the owners (important that the leadership of a place like Caistor Hall is right).
I think this hotel is a fantastic place for an event,...
“It's the people (for me) that make a place.
Don't get me wrong, the location, and Caistor Hall itself are both great, but the service we received made this an exceptional experience.
We felt right at home, it's posh but without airs & graces, perfect.
Michelle was just lovely, so friendly and helpful, knew the property, it's history, and spoke very highly of the owners (important that the leadership of a place like Caistor Hall is right).
I think this hotel is a fantastic place for an event,...
“Fantastic stay. I received a warm welcome and was informed of the history of the main house and given informationabout breakfast and the relaxing bar area.
Breakfast orders are taken the evening before, and my order was delivered to the dining room at exactly the time ordered (it was hot, fresh and delicious). There are cereals etc already in the room.
The choice is excellent and includes veggie/vegan options. Great coffee.
The room was lovely and had everything needed for my stay - hairdryer,...
“Fantastic stay. I received a warm welcome and was informed of the history of the main house and given informationabout breakfast and the relaxing bar area.
Breakfast orders are taken the evening before, and my order was delivered to the dining room at exactly the time ordered (it was hot, fresh and delicious). There are cereals etc already in the room.
The choice is excellent and includes veggie/vegan options. Great coffee.
The room was lovely and had everything needed for my stay - hairdryer,...
“This beautiful, comfortable Hotel is in the heart of Saxmundham, moments from the station. The Helpful Staff, Callum, was wonderful. Everything was clean and comfortable. I would stay again.”
“This beautiful, comfortable Hotel is in the heart of Saxmundham, moments from the station. The Helpful Staff, Callum, was wonderful. Everything was clean and comfortable. I would stay again.”
“Lunch and the Breakfast were delicious.lovely service .Very clean and spacious enjoyed a lovely night stay over with our granddaughter. Room was lovely too.Bar area very spacious .”
“Lunch and the Breakfast were delicious.lovely service .Very clean and spacious enjoyed a lovely night stay over with our granddaughter. Room was lovely too.Bar area very spacious .”
“The room was absolutely spotless with a fantastic sea view.
The staff were amazing, friendly, polite and extremely helpful.
I would definitely recommend this place.
”
“The room was absolutely spotless with a fantastic sea view.
The staff were amazing, friendly, polite and extremely helpful.
I would definitely recommend this place.
”
“Comfortable room with excellent tea making supplies - and a good sized mug each! The floor fan was useful as it was very warm. The hotel kindly allowed a later check out with a prompt and polite response to our request. Check in was efficient and simple. The evening meal was superb - great value and the pavlova! Wow! Chef’s kiss! All in all - a beautiful historic building and a really enjoyable stay. We will return I am sure. ”
“Comfortable room with excellent tea making supplies - and a good sized mug each! The floor fan was useful as it was very warm. The hotel kindly allowed a later check out with a prompt and polite response to our request. Check in was efficient and simple. The evening meal was superb - great value and the pavlova! Wow! Chef’s kiss! All in all - a beautiful historic building and a really enjoyable stay. We will return I am sure. ”
“Only stayed one night and arrived late/went early so didn't see/use the hotel's lounge or other amenities. Our hotelroom/bathroom was clean and large. The breakfast was fine, cooked to our order. Nice to sit with view of river at breakfast. All staff we meet at reception and at breakfast were polite and friendly.”
“Only stayed one night and arrived late/went early so didn't see/use the hotel's lounge or other amenities. Our hotelroom/bathroom was clean and large. The breakfast was fine, cooked to our order. Nice to sit with view of river at breakfast. All staff we meet at reception and at breakfast were polite and friendly.”