Dear Lisa Ann, Thank you for your kind words about our friendly staff and lobby. However, we're sorry to hear about the issues you encountered in your room. Your feedback regarding cleanliness, maintenance, and amenities is valuable, and we will address these concerns with our team to ensure improvement. We appreciate your understanding and patience as we work towards enhancing our guest experience. We value your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management

Dear Karen, We're truly sorry for the multiple issues you encountered during your stay. Your experience does not reflect our usual standards, and we sincerely apologize for the inconvenience you were caused. We take your feedback seriously and will address these concerns immediately to prevent similar situations in the future. We understand the importance of a comfortable and secure stay, and we regret falling short in this regard. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear John, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by our pre-check process and the empty vending machines. Your comments are valuable, and we are reviewing our procedures to ensure a smoother check-in experience. Additionally, we are addressing the vending machine situation to provide better on-site options. Please accept our sincere apologies for any frustration caused, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear James, We sincerely regret to learn about your disappointing experience and apologize for any discomfort caused during your visit. Your feedback is taken seriously, and we assure you that we are actively addressing your concerns to improve our standards. This does not reflect the high-quality experience we aim to provide. We sincerely apologize for falling short of your expectations. Your insights are valuable, and we are committed to addressing these issues for a better experience. We hope to welcome you back and provide an improved stay that exceeds your expectations.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing our hotel and letting us know about your stay. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize for the issues you encountered. Rest assured, we will take the necessary steps to address the issues you have raised to enhance the overall quality of our services. We want every guest to have a seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management

Dear Adam, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear kevin, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Tyler, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tara, We appreciate your feedback and apologize for any inconvenience you encountered. Cleanliness is a top priority for us, and we regret that we fell short of your expectations. Please know that we take your comments seriously, and we are actively addressing the concerns raised to ensure a more enjoyable experience for our guests. Your satisfaction is important, and we value your input as we strive to improve our services.Sincerely,Hotel Management

Dear Lawrence, We appreciate your review of our property. It is always a delight to read feedback from our guests about their comfortable and refreshing stay. We understand how important it is to get a good night's rest, and quality bedding makes all the difference. We are glad you had a great experience and hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Gilbert, Thank you for being our guest and sharing a review of your stay. We are genuinely sorry for your disappointing experience during your stay with us. This does not reflect our usual standards, and we apologize for the inconvenience and discomfort it caused you. We have shared your feedback with our housekeeping teams and the staff to ensure this is not repeated. Your comfort is important to us, and we are committed to improving to meet your expectations. We hope you consider giving us another chance to provide a clean and comfortable stay. Sincerely,Hotel Management

Dear DeShawn, Thank you for choosing us and sharing a review of your visit. We're genuinely sorry to hear about the inconvenience you experienced with your reservation. We understand how frustrating that can be. While we strive to accommodate all our guests, there are times when unforeseen circumstances can lead to room unavailability. We recommend contacting us directly in the future to confirm your reservation ahead of time. Your satisfaction is essential to us, and we hope you'll consider staying with us again to provide a more positive experience. SincerelyHotel Management

Dear Allison, Thank you for being our guest and sharing a review of your stay. We regret to hear about your recent experience. Your comfort is important to us, and we apologize for any inconvenience you encountered. We appreciate your feedback and will work to address these issues to ensure a more pleasant stay for our guests in the future. If you choose to stay with us again, we are committed to making it a more enjoyable experience. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Brian, Thank you for choosing us and sharing a review of your visit. We're glad to hear that you found our pricing fair. We're committed to providing good value for our guests. However, we apologize if your room's cleanliness did not meet your expectations. Your feedback is valuable as it helps us continually improve. If you decide to stay with us in the future, please don't hesitate to reach out to our staff with any concerns, and we will do our best to ensure a more enjoyable experience. SincerelyHotel Management

Dear Shaunea, Thank you for your recent review of your stay at our hotel. We apologize that our housekeeping staff overlooked some areas in your room. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff; therefore, we are very disappointed that such was your experience. We have shared your feedback with our team so these issues do not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management

Dear Nancy, Thank you for reviewing our hotel. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Ray, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Sue, We apologize for the inconvenience you faced upon arrival. Overbooking can occasionally occur in the hotel industry, and we understand the frustration it can cause. Your comfort and satisfaction are important to us, and we apologize for any disruption to your plans. Please consider giving us another opportunity to serve you in the future. Your feedback helps us continually improve our services and ensure a better experience for all our guests. Thank you for your understanding.Sincerely,Hotel Management

Dear Bonnie, We appreciate your feedback and apologize for the inconvenience you experienced during your arrival. It's great to hear that you had a restful night's sleep despite the initial issues. We take your comments to heart and will work to improve the overall experience for our guests. Thank you for choosing us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.SincerelyHotel Management

Dear Roshelle, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ken, We genuinely regret to hear about your disappointing experience with us. Please accept our sincere apologies for the issues you encountered with the room condition and our staff's service. We want to reassure you that we take the cleanliness of our property and continually strive to provide our guests with the highest standards of service. We are addressing your concerns with our team to ensure such matters are not repeated. Your feedback is invaluable to us and helps us improve our hotel moving forward. We appreciate your patience and hope you will consider staying with us again in the future. We are dedicated to delivering a much-improved experience that meets your expectations. Sincerely,Hotel Management

Dear Ursula, Thank you for staying with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Abram, We appreciate you taking the time to share your thoughts with us. We aim to provide exceptional service to all our guests, and we apologize for falling short of your expectations. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Tammy, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, we are sorry for the wi-fi issues you encountered in your room. Our technical team is already working to improve it for your next visit. Our front desk team is always helpful in such concerns. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Melissa, Thank you for staying with us. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Zachary, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the concerns you encountered with your guest room. We are working to remedy these issues, so your stay will be perfect next time. You are a valued customer, and everything we do aims to provide an excellent experience. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management

Dear Greg, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Josué, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, please accept our apologies, and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Bruce, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear LARRY, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management