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Recensioner av Hilton Garden Inn-Springfield, MA

3 out of 5
Hilton Garden Inn-Springfield, MA
800 Hall of Fame Avenue, Springfield, MA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 502 av 1000 recensioner" "
8 - Bra i betyg. 314 av 1000 recensioner" "
6 - Okej i betyg. 103 av 1000 recensioner" "
4 - Dåligt i betyg. 49 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 1000 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Personal och service
It was ok.
Confused about the breakfast price, first day it cost $10, the other days $13.. same breakfast.
Bodde här 4 nätter i januari 2018
Svar från Katelyn Marcelina 28 feb. 2018
Thank you for your feedback!

6/10 Okej

Mats

Gillade: Rummets bekvämlighet
Hotell med bra restaurang i anslutning
Basketball hall of fame ligger bredvid samt en bra restaurang i anslutning.

8/10 Bra

Charles

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
good service
Bodde här 2 nätter i maj 2024

6/10 Okej

AYUMU

Gillade inte: Boendets skick och faciliteter
Coffee maker not working. Terrible
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Karen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hot tub was broken out of service. Although it was a smoke free hotel, many were smoking inside and out.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Anna

Generally nothing inspiring
Bodde här 1 natt i februari 2024

8/10 Bra

Mackenzie

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Traveled with my tween boys and their friend. Great time. Walked to basketball hall of fame,unos pizza, plan b burger, and cold stone creamery and pool time. Mike at the front desk is ab fab and adorable. His smile and compliments are infestious. I appreciate you.
Bodde här 1 natt i april 2024

4/10 Dåligt

James

Reste med familj och småbarn
Trash in hallways and elevators, mattresses were horribly soft. Breakfast was $17 each. Rooms showed age, broken trim, door knobs. Needs a freshening up.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Yesenia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

4/10 Dåligt

Soorena, Wellesley

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Group of very young hockey players that were running inside hotel. mvery noisy until 11 pm. Elevators had become a tool for them to play inside them. very bad
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff
Bodde här 2 nätter i mars 2024

8/10 Bra

Nicole

Bodde här 1 natt i december 2023

4/10 Dåligt

Theresa

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Didn't like the kids and dog running the hallway . Very loud
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Brittaney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very close to everything we did
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Daryl

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We will never use Hotels.com ever again! Goodbye 👋
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

MASATAKA

Affärsresenär
Bodde här 5 nätter i januari 2024

10/10 Fantastiskt

Caryn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Right off the HWY easy to get to. Close parking
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Janet L

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had read some bad reviews so was a little nervous but everything was perfect. Bed very comfortable, hot tub and pool were great.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quick in and out , clean , quiet comfortable

10/10 Fantastiskt

traci

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was welcoming and bed was very comfy.very nice.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

aldo

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing
Amazing
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Rachel

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Crystal

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The desk person name mike was so friendly and helpful. He was kind enough to comp breakfast the next day bc it was next day. 12/16. Very kind of him and a nice smile and disposition.
Bodde här 1 natt i december 2023

8/10 Bra

Sarupinder

Bodde här 1 natt i december 2023

6/10 Okej

Jennifer

10/10 Fantastiskt

Katie

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Judith

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Blaine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Mark

Bodde här 1 natt i november 2023

4/10 Dåligt

Michele

Affärsresenär
Gillade: Personal och service
This hotel is in need of an upgrade, it’s worn and dated. The furniture was worn and chipped, the upholstered chair looked worn and dirty. While my room looked clean at first glance, it’s in dire need of a deep clean. The shower had plenty of hot water, but the pressure dies off after about 30 seconds. My room faced the parking lot but the window has only a sheer curtain and there’s no way to close the heavier curtain to block out light because they’re fixed to the wall and don’t extend over the window. I woke at 3am because the lights went on in the parking lot and lit up the room as if it were daytime (think stadium lights, VERY bright). The noise from the hallway and the connecting room was loud. I could hear everything going on in the other room and hallway; no privacy to speak of. The connecting door to that room was unlocked when I arrived. The mattress was not great and should be replaced. There is a railway alongside the hotel, freight trains go by at least once an hour, it’s very loud and lasts about a minute. The only positive I have is the staff, everyone was very friendly, however, the front desk staff should know not to announce names and room locations for solo female travelers upon check in while there are other travelers waiting in line behind them. Please respect each guest’s privacy. I also liked that there was a security guard/vehicle patrolling the parking lot throughout the night; Springfield is not the safest place. I would not stay here again.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

TONI

Bodde här 1 natt i november 2023

10/10 Fantastiskt

kathy

Bodde här 1 natt i november 2023

8/10 Bra

Jose

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location, next to the Hall of fame and near downtown. Need to fix elevator, not much can be done with train tracks next to the hotel.
Bodde här 1 natt i november 2023

6/10 Okej

Dana

Gillade: Personal och service
Bodde här 1 natt i november 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Rummets bekvämlighet
A Headache All Around
This was just a getaway for my wife an I. I booked the room on a Sunday night and then monday we had a curve ball thrown at us. We tried to cancel the room within 24 hours of booking it and were unable to do so. That's the first issue.. After shifting things around we were able to use the hotel for the weekend but when we arrived we got put into a double queen instead of the single king we reserved. This would be problem number two.. We went down to front desk and with a speal about booking through a third party WHICH I'LL NEVER AGAIN!! We got moved to a king room.. Starting to look bright? No... The king room was uncomfortable and the TV was so old and laggy that it took a solid two or three seconds for picture to come through when changing the channel. The remote was something from the 1990's and There was no guide to tell you what was playing on the channel... Problem number three.. In the morning you can go down for breakfast, nice but not. They do not include breakfast for $250 dollars a night... Problem 4.. You have to be waited on by staff. WHich was terrible. Food was little better then gas station food. I will not go back to this restaurant and I wont be using third parties to book hotels ever again.
Bodde här 2 nätter i november 2023

6/10 Okej

misha

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I still havent received my $50 incidental it been since the 22nd that lead me to believe they never return my $50 i called several times and they said 10 days its 10 days now and nothing something aint right.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Dan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

6/10 Okej

scott

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
No shade to block the lights from the parking lot
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Alexandra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love it here
Bodde här 2 nätter i oktober 2023

8/10 Bra

Justin

Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
Property is in need of some regular maintenance. One of two elevators has been out of service for weeks. Lights in bathroom flicker. Television worked but not well. And the first full night and morning the building had no hot water, though they did get that working by the second night.
Bodde här 5 nätter i oktober 2023

8/10 Bra

Kenneth

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Dom

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Garry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good we enjoyed
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Carolyn

Bodde här 1 natt i oktober 2023

6/10 Okej

LInda

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
My room was clean and the staff quick to help. But I won’t go back. Property overall feels dated and old. Especially for a Hilton. Bottom sheet was too small to tuck under the mattress and kept bunching up under me. Only one thin blanket in the bed so I kept heat higher than comfortable and air was very dry and parched. TV guide was difficult to find on their website and only listed local call letters so you have to surf through each channel (no guide available with the remote). Lobby coffee only served artificial creamers and breakfast cost $16.95 per person. I don’t eat enough to make it worthwhile.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Melody

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023