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Recensioner av Mercure St Albans Noke

4 out of 5
Mercure St Albans Noke
Watford Road, St Albans, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 112 av 401 recensioner" "
8 - Bra i betyg. 149 av 401 recensioner" "
6 - Okej i betyg. 89 av 401 recensioner" "
4 - Dåligt i betyg. 36 av 401 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 401 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,8/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 2 nätter i juni 2019
Svar från Reservations 24 juni 2019
Thank you! We hope to see you again!

8/10 Bra

Christina

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Reservations 14 mars 2019
Thanks for the review!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från reservations 26 nov. 2018
Hi thanks for the response!

10/10 Fantastiskt

Malin, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel! The straff is very service-minded, the room was comfortable and clean. I highly recommend it to everyone!

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2021
Svar från Hotel management 5 juni 2021
Thank you for your response , Kind Regards,

8/10 Bra

timothy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i maj 2021
Svar från Hotel managment 5 juni 2021
Dear Timothy, Thank you for your review Kind Regards

4/10 Dåligt

Daniel

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not a pleasant hotel
This place is not ready for the public yet, the room is very dated, the windows are very old and damaged, the carpet was disgusting, the bed sheets were not changed from the previous visit. The shower was not comfortable either. The gym was good, and the staff seemed friendly, but the hotel needs a major uplift to justify the room rates they are charging
Bodde här 2 nätter i april 2021
Svar från Marian 14 maj 2021
Dear Daniel, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

4/10 Dåligt

Neil

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Took 4 room changes to eventually get one which was of a reasonable quality
Bodde här 1 natt i april 2021
Svar från Marian 14 maj 2021
Dear Neil, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good team of staff. Well kept property and rooms. Suites are worth the upgrade.
Bodde här 1 natt i december 2020
Svar från P 19 mars 2021
Thank you very much. We are looking forward to welcoming you again!

4/10 Dåligt

e

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A long 18 nights
Unfortunately this is a very tired hotel. The cleanliness was poor and it took me 3 days to get my room cleaned after workmen had been in, leaving dust over my bed and table. I appreciate it was during lockdown but the hotel offered no concessions or help. I had to go out and buy a microwave for my room
Bodde här 18 nätter i januari 2021
Svar från Marian 14 maj 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okej

Dieter

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
2.5 not 4 Star
For the room only as I had no meals, not 4 star more 2.5 at most. Negative - Tired rooms: carpet looks dirty, crack in sink room 214, 1 bar (zero) phone signal O2 and 3, no socket near bed for phone Plus - Staff amazing, free paking, nice big 40" TV
Bodde här 1 natt i december 2020
Svar från Marian 14 maj 2021
Dear Dieter, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2020
Svar från Marian 14 maj 2021
Dear guest, thank you for the review. Best regards

10/10 Fantastiskt

Ian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Manager helpful
The manager was excellent nothing was to much trouble very friendly the staff in the bar area where lovely will be going back soon
Bodde här 1 natt i december 2020
Svar från Marian 14 maj 2021
Dear Ian, thank you for the review. Best regards

6/10 Okej

avril

Ideal for what we wanted, close to at Albans town centre for shopping and the snow dome.
Bodde här 2 nätter i december 2020
Svar från Hotel management 5 juni 2021
Dear Avril, Thank you for your response Kind Regards,

10/10 Fantastiskt

Melanie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay
Easy to find and access All straightforward no hassle Polite helpful friendly staff Would definitely stay there again
Bodde här 1 natt i december 2020
Svar från Marian 14 maj 2021
Dear Melanie, thank you for the review. Best regards

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Average Hotel
Average hotel, some areas looking tired and dated, smelly carpets in corridors
Bodde här 1 natt i november 2020
Svar från Marian 14 maj 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
WiFi constantly dropping out. Asked for cornflakes and a banana for breakfast, got shredded, no banana.
Bodde här 1 natt i november 2020
Svar från Marian 14 maj 2021
Dear guest, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okej

William

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
It was good. The food was good and the rooms were clean but I do feel like the hotel has an old-fashioned feel. As in, you don’t feel like you’re in a 4 star hotel - maybe 3. I went on a solo trip - it was definitely good for my getaway. A little bit far from St Albans town but all good still enjoyed myself
Bodde här 1 natt i november 2020
Svar från Marian 14 maj 2021
Dear William, thank you for the review. I hope your comments will help us to improve the facilities in the future. Best regards

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i november 2020
Svar från Paulina 8 nov. 2020
Thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

10/10 Fantastiskt

G, London

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a really lovely last minute stay pre-second lockdown. The staff were all extremely friendly and polite, and it was great to use the pool and spa facilites - all of which were working and clean.
Bodde här 1 natt i november 2020
Svar från paulina 6 nov. 2020
Thank you so much for a lovely review.We are happy we've met your expectations. We are looking forward to welcoming you in the future!

6/10 Okej

Julie

Gillade inte: Renlighet och boendets skick och faciliteter
Not returning again
The rooms need a HUGE improvement, ceiling paint is falling off, the furnitures need replacement, the tea kettle is leaking, the floor makes noice when walking, carpet needs replacing. The spa facilities are good but one of the member of staff was racist. The corridors smell like dead rat, the beds are uncomfortable.
Bodde här 2 nätter i oktober 2020
Svar från Paulina 6 nov. 2020
Dear Julie, thank you for the review. I will pass your comments to management. I am sorry you found one of the staff member racist. I will raise that issue with Health and Leisure Manager. I hope your comments will help us to improve the facilities in the future. Best regards

8/10 Bra

Zoe

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Paulina 23 okt. 2020
Dear Zoe, thank you for your feedback, I assure you we are working hard to ensure our guests experience is always positive, I do hope you come back and see us again. Kind regards

4/10 Dåligt

carl

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Reservations 12 okt. 2020
Hi Carl, Thank you for leaving your feedback. We value all guests feedback.

4/10 Dåligt

Josh

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Josh, thank you for taking the time to feedback. Apologies if the hotel was not to your liking. We do hope that you may consider returning in the future.

10/10 Fantastiskt

Kevin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent staff & service - good C19 precautions
Bodde här 2 nätter i september 2020
Svar från Reservations 2 okt. 2020
Hi Kevin, thank you so much for your feedback it is very much appreciated! I do hope we will see you again :)

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not happy
The room/hotel did not look as it did in the photos. When I initially rang up the hotel I was told both the jacuzzi and pool were opened but when I got to the hotel only the pool was opened. The room I stayed in was not appealing either and the shower was broken, it sprayed water everywhere. The receptions were hardly at the front desk and there was a wedding reception there that had more than 6 persons after the bride had left. This went on until 2am.
Bodde här 1 natt i september 2020
Svar från Kelly 5 okt. 2020
I'm afraid our sauna and Jacuzzi have been closed following government advice. I have passed on comments regarding shower to maintenance please accept our sincere apologies. Weddings for up to 30 were allowed at this time, government advice changed after this date. If you would like to discuss further please do contact us

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coping well, and a good choice
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Jennifer, thank you so much for your feedback. We really appreciate it. We hope to see you back in the future :)

4/10 Dåligt

Maria, Windsor

Affärsresenär
Gillade inte: Personal och service
Didn’t like the receptionist was quite abrupt when I checked in .
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Maria, thank you for the feedback. we apologise for the experience you had whilst at the hotel, we will pass the comments on to our relevant managers.

6/10 Okej

Alison

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
great staff, terrible nights sleep
Staff were friendly and helpful. The public areas of the hotel are fine but the bedroom was just shabby and dated. The carpet was worn, peeling door in the bathroom and you could feel the springs in the mattress. Food in the bar in the evening was simply awful.
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Alison, Thank you for taking the time to leave feedback, it is always appreciated. I am glad that you were impressed with our staff. However I do apologise that you did not enjoy the food, these comments will be passed onto the relevant team members.

8/10 Bra

John

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Staycation during Covid-19 Restrictions
Our stay was during early September so Covid-19 restrictions were still in force meaning there was no servicing of the rooms. Restaurant choice for breakfast was poor as only allowed cereal, toast or cooked breakfast (made up in the kitchens). Majority of facilities in health spa were not open or in use so pricing should have been reduced in our opinion. Overall the hotel would have been excellent save for the current restrictions, would like to go back when "normality" returns and enjoy the full offering
Bodde här 3 nätter i september 2020
Svar från Kelly 5 okt. 2020
Thank you so much for your review and understanding of restrictions in current circumstances. I do hope you come back and see us again soon

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel , clean and safe
Bodde här 2 nätter i september 2020
Svar från Reservations 2 okt. 2020
Hi Simon, thank you so much! This is great feedback, hope to see you again!

8/10 Bra

Katie

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Staff could be friendlier
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Katie, I thank you for your feedback. I am sorry you felt the staff were not friendly, we always have fantastic reviews on our staff and take pride in our staff members. However your comments will be passed on. Thank you.

2/10 Väldigt dåligt

jakub

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
False advertising
Absolutely disappointed that even when government allowed for over 3 weeks pool's to re open this hotel still advertising facilities as spa but when arrived been told that none are open... On same day Marcure in Watford had spa operational. No discount been given even with false advertising
Bodde här 1 natt i augusti 2020
Svar från Kelly 5 okt. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Our pool and gym are open Thanks for letting us know.

8/10 Bra

Anita

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
we had nice time. Hope you will soon open leisure centre in fool bloom :)
Bodde här 1 natt i september 2020
Svar från Reservations 2 okt. 2020
Hi Anita, thanks for your feedback! Hopefully we will see you back when there is more 'normality' and you can enjoy the full experience.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Just Ok
Staff were fantastic, really friendly and helpful. Breakfast was ok, had a choice of cereal, toast etc. Was told that it was just traditional cooked breakfast if you wanted hot food. Reduced menu on evening meals but this was to be expected and not an issue. Disappointed with overall cleanliness given the current situation. Hair on bed, dust and room safe still had items left in it from previous guests. I’m wondering if the cleaning team are given enough time to deep clean each room. Visited the pool, the changing rooms were tired looking and a bit grubby.
Bodde här 2 nätter i augusti 2020
Svar från Kelly 5 okt. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Thank you for your understanding, team at the time were restricted on hours, I do hope you come back and see us soon,

8/10 Bra

Ian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice stay
Hotel staff was very friendly and helpful the room was clean but the only thing that was disappointing is the price of drinks in the bar everything else was good
Bodde här 2 nätter i augusti 2020
Svar från Reservations 2 okt. 2020
Hi Ian, thank you for your feedback it is very appreciated. I am glad you were impressed with our staff and hope to see you back in the future!

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
First time back since lockdiwn & found things changed a little but the service just as good.
Bodde här 1 natt i augusti 2020
Svar från Reservations 2 okt. 2020
Hi Carl, lovely to always have returning guests! Thank you so much for your lovely feedback!

8/10 Bra

Sue, Birmingham

Affärsresenär
Gillade: Personal och service och bekvämligheter
They had very good Covid-safe systems in place. Room clean and comfortable. Bathroom a little bit dated, needs freshening up
Bodde här 1 natt i augusti 2020
Svar från Reservations 2 okt. 2020
Hi Sue, Thank you for taking the time to leave feedback of the hotel. We really appreciate the comments. Hopefully we will see you return to our hotel.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Rooms very basic and outdated. Not that clean and in need of some repair.
Bodde här 1 natt i augusti 2020
Svar från Kelly 5 okt. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Väldigt dåligt

M

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Go elsewhere
It wasn't in St Albans, it was a couple of miles outside. The pool was shut, and it was run down. Night light in the hall didnt work and wasnt replaced as requested
Bodde här 3 nätter i augusti 2020
Svar från Kelly 5 okt. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okej

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Lovely building but rooms very tired, could hear people walk past all night, car park busy with car wash, good staff.
Bodde här 1 natt i augusti 2020
Svar från Reservations 2 okt. 2020
Hi, thank you for your feedback, we will pass comments on.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i augusti 2020
Svar från Kelly 5 okt. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a small misunderstanding with our reservation. The friendly staff did a great job of helping to resolve the problem. We were very grateful and had a lovely stay, seeing our family for the first time since lockdown. Definitely recommend - we’ll be back!
Bodde här 2 nätter i juli 2020
Svar från Kelly 3 aug. 2020
Thank you for taking the time to leave a lovely review, really means a great deal to the team, We are delighted you enjoyed your stay and we hope to see you again soon

8/10 Bra

Timothee

Bodde här 1 natt i juli 2020

8/10 Bra

Glynn

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No problems Staff very polite and helpful
Bodde här 1 natt i juli 2020
Svar från Kelly 17 juli 2020
Thank you so much for taking the time to leave a review, this means a lot to our team, hope to see you again soon

8/10 Bra

Davy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One overnight stay. Good place. Worth the money.
Bodde här 1 natt i juli 2020
Svar från Kelly 16 juli 2020
Thank you so much for your feedback, hope to see you again soon

10/10 Fantastiskt

Medo, Manchester

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The feel was luxurious the room clean and tidy with plenty of space for two will definitely use again
Bodde här 1 natt i juni 2020
Svar från Kelly Ballard 25 juni 2020
We are delighted you enjoyed your stay with us, thank you for taking the time to leave a review, we look forward to welcoming you back soon

10/10 Fantastiskt

Matthew

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay
Could not have been better
Bodde här 2 nätter i mars 2020
Svar från Kelly Ballard 30 mars 2020
Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure St Albans Noke Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially in the current circumstances as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon, stay safe and well.

10/10 Fantastiskt

AmandaS, St Ives

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have just had a one night stay at the Mercure St Albans Noke, and it was excellent. The staff were all very friendly and professional, and the room was clean and comfortable. The food in the Bar was superb and great value for money. Breakfast was amazing, with a huge array of choice, from Full English, cereals, fresh fruit and yogurts, pastries and even a pancake making machine! We would highly recommend the Hotel and will definitely return when in the area.
Bodde här 1 natt i mars 2020
Svar från Reservations 23 mars 2020
Dear Amanda, Thank you for your kind review. We are happy to hear that you enjoyed your stay at our property and we hope to welcome you back soon.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Very good service clean and very good location . Rooms we s good size and bed very comfortable.
Bodde här 1 natt i mars 2020
Svar från Reservations 16 mars 2020
We are glad you had a wonderful stay with us. I will pass your feedback to them team.