Dear Rachel, Thank you for sharing your positive remarks about Extended Stay America's staff. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and peaceful room at a reasonable price was great. However, we are sorry for the discomfort caused by unavailability of the elevator. Our technical team is already at work to fix it. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Joseph, Thank you for staying with us. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management

Dear Paris, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Mary Ann, We appreciate your feedback regarding the breakfast and bedding. While we regret any disappointment, we thank you for bringing these aspects to our attention. Your insights are valuable as we continuously strive to enhance our offerings. We understand the importance of a comfortable stay and will consider your comments for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Ronald, We appreciate your feedback and apologize for any inconvenience with the Wi-Fi. Our team is committed to resolving technical issues promptly, and we regret any disruption to your stay. If you choose to stay with us again, we'll ensure a smoother experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear James, Thank you for your feedback, and we're glad to read that you found our staff kind and courteous. However, we apologize for the issues you encountered with the bed's comfort, the shower head, and the absence of a hairdryer. Your comfort is our top priority, and we regret that we fell short of your expectations in these areas. We will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerely,Hotel Management

Dear David, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our front desk staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Edward, Thank you for sharing your positive experience regarding our property's convenient location near the highway and proximity to a car rental agency. We are delighted that our strategic placement added value to your stay. Our goal is to provide guests with a comfortable and accessible experience, and we are pleased to hear that our location met your expectations. If you enjoyed anything specific or had any suggestions for improvement, we would love to hear more. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Dinah, We are delighted that you thoroughly enjoyed your stay at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We enjoyed having you as our guest and would love to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear K Jeff, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing to stay with us, and we look forward to your next stay.Sincerely,Hotel Management

Dear Megan, Thank you for reviewing your time with us and including us in your travel plan for soccer weekend. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

We enjoyed having you stay with us, please come back anytime

I apologize that we need not ecxceed your standards

I'm so glad you enjoyed your stay with us. Please visit us again soon.

Dear David, Thank you for this review. We appreciate your high rating and hope you had a pleasant stay with us. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management

Great, please come and visit us again soon.

Dear Jane, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Please come visit us again soon

Please visit us again and let us try make your stay a 10

Jana,Unfortunately, we have no way of knowing in advance that you are on the due not rent list. We are only notified once we scan your ID. I do apologize for not being able to find out sooner.

I'm sorry we did not meet your expectations

Dear Jesus, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

I apologize we didn't meet your expectations.

I'm so glad we met your expectations. Please come back anytime.

Georgina, thank you for leaving such a complimentary review. I'm glad you enjoyed your time with us.

Mike. Please come back and visit us anytime. I do apologize about the small bathrooms.

Trina, I’m sorry we did not meet your expectations. I will pass this along to my staff for a learning experience

I’m sorry we did not meet your expectations

Dear William, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

I’m glad you enjoyed your stay with us

We’re sorry our ADA rooms did not meet your expectations

We’re glad you enjoyed your stay with us

Dear Bri, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad everything went well with your check-in and that you enjoyed your overall stay. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we are thrilled that you have decided to make us your go-to hotel whenever your travel brings you back to St. Louis.Sincerely,Hotel Management

Dear Earnestine, Thank you for staying with us and sharing your experience. Your kind words noting our associates' gracious hospitality and our suite's cleanliness, are much appreciated. However, we apologize for the sudden power outage and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management