Kaj

Recensioner av Bay Palms Waterfront Resort - Hotel and Marina

3 out of 5
Bay Palms Waterfront Resort - Hotel and Marina
4237 Gulf Blvd, St. Pete Beach, FL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 261 av 499 recensioner" "
8 - Bra i betyg. 143 av 499 recensioner" "
6 - Okej i betyg. 44 av 499 recensioner" "
4 - Dåligt i betyg. 29 av 499 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 499 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Dan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A VERY GOOD CHOICE
A very recommendable choice in St Pete Beach. Stayed in room 826 (two bedrooms) witch is probably the best room at the hotel. It was slightly more expensive but it was truly worth it. The view was GREAT and the room (apparent) was very quiet and big enough. Very 👍👍👍 friendly service at the front desk and a big plus is that you can use the facilities at their other (beach) hotel. We were positively surprised and we strongly recommend this hotel (and especially this room). The whole experience would have been a 10/10 with small adjustments; The sofa in the room was worn (not dirty but uncomfortable) just as the bed in the second bedroom, the armchair in the pictures weren't there, and would have been needed, the water flow was a bit too low etc. but all in all the price efficiency was a 10+
Bodde här 10 nätter i januari 2023
Svar från Sheldon - Assistant General Manager 30 jan. 2023
Good morning Dan, Thank you so much for your honest review and all of the feedback. As a small property we really appreciate it and definitely take it into consideration. We do hope you stay with us again in the future the next time you find yourself on St. Pete Beach.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Matts

Bra läge och mysigt
Bodde en vecka på detta hotell. Städningen var bra och genomfördes varje dag. Både rummet och området vid poolen och kajen var ren och snygg. Ligger väldigt bra till, nära stranden och med en fin lugn baksida mot Intercostal Water. Kajen i trä går att fiska ifrån och att bara sitta och slappa på. Mycket fint. Går att arbeta också under ett par parasol. El finns på kajen för t ex inkoppling av dator. Fri WiFi ingår vilket är bra och ur en svensk synvinkel helt naturligt. Tyvärr hade inte mitt rum någon uteplats, då dörren vette mot en korridor (mellan två byggnader, med tak). Det var fyra sådana rum. Utsikt dock mot poolen, som tyvärr endast hade tider mellan 10:00 och solnedgång. Saknade att kunna bada på tidig morgon och sen kväll, då jag var ute och for på dagarna. Se till att få ett rum med dörr och uteplats mot baksidan! Det går att använda alla de tre ingående hotellens pooler med mera, om man vill. Parkering var inget problem. Backa dock upp då det är lättare att komma ut när det är mycket trafik på gatan utanför. Beach access snett mitt emot hotellet, och 200 meter till stranden med sand som liknar vetemjöl!

10/10 Fantastiskt

becky

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great two bedroom suite. Nice sitting area with the grill by the waterfront and small marina. Across the street is beautiful St Pete beach. Reception crew is one of the best I ever met. Thanks Tyrel, Anna, Tanner and Ray. Super fun, friendly, professional and efficient.
Bodde här 4 nätter i april 2024
Svar från Tanner - Front Desk Manager 19 maj 2024
Thank you for sharing your experience! We're thrilled to hear you enjoyed the two-bedroom suite and the waterfront sitting area with the grill. It's wonderful that you found our reception crew to be among the best you've ever met. We'll be sure to pass along your kind words to Tyrel, Anna, Tanner, and Ray. We look forward to welcoming you back soon!

10/10 Fantastiskt

Cindy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Tanner - Front Desk Manager 19 maj 2024
Thank you so much for your perfect rating! We hope to welcome you back very soon!

10/10 Fantastiskt

Tamara

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome room. Loved sitting on the deck facing the canal every evening after long day at the beach. Staff are wonderful and extremely helpful.
Bodde här 4 nätter i april 2024
Svar från Tanner - Front Desk Manager 28 apr. 2024
Thank you for your wonderful review! We're thrilled that you enjoyed your room and the relaxing evenings on the deck facing the canal. It's great to hear that our staff provided excellent service during your stay. We look forward to welcoming you back for more memorable experiences at Bay Palm Resort!

10/10 Fantastiskt

Laurie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked that beach access is right across street! Many restaurants in walking distance!
Bodde här 6 nätter i april 2024
Svar från Tanner - Front Desk Manager 20 apr. 2024
Thank you so much for your review! Having easy beach access and plenty of restaurants within walking distance can really enhance a vacation experience. We're glad you enjoyed these aspects of your stay with us. If there's anything else you loved or if there's anything we can improve upon for your next visit, please don't hesitate to share. We look forward to welcoming you back soon!

10/10 Fantastiskt

Kathleen, Lithia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to beach and comfortable with an old fashioned feel. Convenient, kitchen area was nice.
Bodde här 1 natt i mars 2024
Svar från Tanner - Front Desk Manager 7 apr. 2024
Thank you for sharing your thoughts about Bay Palms! We're glad to hear that you found our location close to the beach and comfortable. It's great that you appreciated the convenience and the kitchen area. We hope to welcome you back for another enjoyable stay in the future!

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay! We are walking wanderers so this spot was very centralized and easy walk in either direction to any bar or restaurant, or just a short drive to anything 2 miles north or south. It was great to have access to the bigger pool at the plaza and beach access with our wristbands. It was a great room and perfect for us and we would definitely stay here again!
Bodde här 3 nätter i mars 2024
Svar från Tanner - Front Desk Manager 7 apr. 2024
Thank you for sharing your wonderful experience at Bay Palms! We're thrilled to hear that you enjoyed the central location and ease of walking to nearby bars and restaurants. It's great that you appreciated the access to the bigger pool and beach access with your wristbands. We're delighted that the room met your needs perfectly. We can't wait to welcome you back for another fantastic stay!

10/10 Fantastiskt

Janai

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had to stay overnight before a road trip and this was a fun location for myself and my husband. It had everything we needed in a hotel. Loved the quirky artwork!
Bodde här 1 natt i mars 2024
Svar från Tanner - Front Desk Manager 28 mars 2024
Thank you for sharing your positive feedback about Bay Palms. We're delighted to hear that you and your husband had a fun and enjoyable stay, and that you appreciated the artwork by Steve Diossy. If you ever need a place to stay in St. Pete Beach, we would be thrilled to welcome you back!

6/10 Okej

Tom

Reste med familj och småbarn
No soap in bathroom
Bodde här 2 nätter i mars 2024
Svar från Tanner - Front Desk Manager 28 mars 2024
That is surprising to hear the issue with the soap in the bathroom during your stay. We hope reached out to the front desk to let them know about that. We take pride in addressing any issues as promptly as possible . Your feedback helps us improve, and we will ensure that such oversights are addressed. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Fantastiskt

Kristina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were helpful and kind. Many thanks.
Bodde här 2 nätter i mars 2024
Svar från Tanner - Front Desk Manager 28 mars 2024
I'm glad to hear that the staff at Plaza Beach Hotel were helpful and kind during your stay. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Diane

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Very welcoming and good amenities - comfortable room on marina
Bodde här 1 natt i mars 2024
Svar från Tanner - Front Desk Manager 16 mars 2024
We're delighted to hear that you found our hotel welcoming with good amenities and enjoyed your comfortable room overlooking the marina. Providing a positive and comfortable experience for our guests is our top priority, and we're glad that you had a pleasant stay. Thank you for choosing us, and we hope to welcome you back for another enjoyable visit in the future!

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very cute retro property reminding one of the motels from years ago. Friendly, clean, lots to do, and customer service focused. Highly recommend.
Bodde här 1 natt i februari 2024
Svar från Tanner - Front Desk Manager 13 mars 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed the retro charm of our property, as well as our friendly atmosphere, cleanliness, and customer service. We're thrilled that you found plenty to do during your stay. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!

2/10 Väldigt dåligt

Anthony

Bodde här 1 natt i februari 2024
Svar från Tanner - Front Desk Manager 21 mars 2024
Hello Anthony. I was reviewing your reservation details to check for any issues during your stay. However, I noticed that you didn't stay with us as scheduled; you didn't arrive for your reservation at all. As you didn't have the opportunity to experience our services, I kindly ask that you consider removing your review.

6/10 Okej

Keith

Started out a little rocky two seniors looking for the office in the middle of the night but after talking with the office staff the next day the remainder of the stay was pleasant.
Bodde här 3 nätter i februari 2024
Svar från Tanner - Front Desk Manager 10 feb. 2024
We appreciate you sharing your experience with us. We're sorry to hear that your arrival experience was a bit rocky. We do our best to convey all the info about check-in prior to arrival by including every detail in your confirmation email, giving guests a call the night before to confirm the details of your reservation and answer any question that you may have as well as providing a variety of signage around property to give as clear direction as possible.However, we're glad to hear that our office staff was able to assist you and that the remainder of your stay was pleasant. Providing excellent customer service is a top priority for us, and we're happy to hear that our staff was able to help make your stay more enjoyable. Thank you for choosing Bay Palms, and we hope to have the opportunity to welcome you back soon.

8/10 Bra

Sara

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Tanner - Front Desk Manager 10 feb. 2024
Good morning, Sara! Thank you for taking the time to leave us a rating! We do aim to give every guest a 10/10 stay and it seems that we fell a little short. Please give us a call at the front desk to let us know what we can do to improve your next stay with us!

10/10 Fantastiskt

Ruben

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value for your money. Not fancy but comfortable.
Bodde här 2 nätter i januari 2024
Svar från Tanner - Front Desk Manager 10 feb. 2024
Thank you for your feedback! We're pleased to hear that you found Bay Palms to be a great value for your money. Providing comfortable accommodations at an affordable price is important to us, and we're glad that you found your stay enjoyable. We strive to create a welcoming environment where guests can relax and make the most of their time at the beach. If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Fantastiskt

Ganna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff at the reception desk. Good suite with everything you need during your stay.
Bodde här 1 natt i januari 2024
Svar från Tanner - Front Desk Manager 27 jan. 2024
Good morning, Ganna! Thank you for your kind words and for choosing to stay with us at the Bay Palms Waterfront Resort. We're delighted to hear that you had a positive experience during your time here.Providing excellent service is a top priority for us, and we're thrilled that our team made a positive impression on you.We're also glad that you enjoyed your suite and that it had everything you needed for a comfortable stay. Ensuring our guests have a relaxing and enjoyable experience is what we strive for.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Tanner - Front Desk Manager 27 jan. 2024
Good morning! We are glad that you had an overall great stay. We do aim to give every guest a 10/10 experience, so I would love if you could reach out to me directly at the front desk to let me know what we can do to improve your next stay with us!

6/10 Okej

Dave

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Needs Mr maintenance
Mini split ac. Made drip noise all night had to sleep with no air. Lamp doesn’t work. Cold water facect hard to turn. And it smelled like pot. Could only stay 1 night. Great view of the bay though.
Bodde här 1 natt i januari 2024
Svar från Tanner - Front Desk Manager 27 jan. 2024
Good morning, Dave! Thank you for taking the time to provide feedback on your recent stay at the Bay Palms Waterfront Resort. We deeply apologize for the inconveniences you encountered during your visit. Those issues that you brought up are not typical and we will have the proper departments address them promptly.We truly value your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location. All the employees were super friendly and courteous. We had an issue with our door lock, but they fixed it very quickly. Great value for the price.
Bodde här 1 natt i januari 2024
Svar från Tanner - Front Desk Manager 27 jan. 2024
Good morning! Thank you so much for taking the time to share your experience at the Bay Palms Waterfront Resort. We're thrilled to hear that you enjoyed our great location and found our team to be super friendly and courteous.We're glad that we could swiftly resolve the issue with your door lock, ensuring that your stay remained comfortable and hassle-free.Providing great value for our guests is important to us, and we're delighted that you found your experience to be worth it.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 Okej

Víctor

Reste med familjen
Bodde här 2 nätter i december 2023
Svar från Tanner - Front Desk Manager 27 jan. 2024
Good afternoon, Victor! We aim to give every one of our guests as 10/10 stay. I see we missed the mark for you and I would love to hear more about why your experience did not live up to the reputation we strive to uphold. Please reach out to me at the front desk at your convenience to let me know what we could do to improve your next stay.

8/10 Bra

Jean yan

Gillade: Renlighet
Bodde här 2 nätter i december 2023
Svar från Sheldon - Assistant General Manager 7 jan. 2024
Good afternoon, Jean Yan! Thank you for the rating! We aim to give every guest a 5-star stay and it seems we came so close! We would love to hear what you think we could have done better to earn that extra star! Please feel free to reach out at any time!

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay. Clean, close to everything. I liked that you could use all three of the hotels facilities owned by them, all on Gulf Blvd. Loved the artwork in the room.
Bodde här 1 natt i december 2023
Svar från Sheldon - Assistant General Manager 7 jan. 2024
Good afternoon, Susan! Thank you for taking the time to write us a wonderful review! We are so pleased to hear that you enjoyed your stay with us and that you loved the Steve Diossy artwork inside the rooms! We hope to welcome you back very soon!

10/10 Fantastiskt

Jessica

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
It was quiet, spacious and had plenty of room outdoors for swimming, dining and games.
Bodde här 1 natt i november 2023
Svar från Sheldon - Assistant General Manager 2 dec. 2023
Good afternoon, Jessica! Thank you for the 5 star review! We're delighted to hear that your stay with us was quiet, spacious, and provided ample outdoor space for various activities. We appreciate your positive comments and hope to welcome you back for another relaxing experience in the future.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A great place. The staff responds quickly to any concerns. I'll stay here again
Bodde här 6 nätter i oktober 2023
Svar från Sheldon - Assistant General Manager 10 nov. 2023
Good afternoon, Kevin! Thank you very much for taking the time to leave us a 5-star review! I am glad to hear that you enjoyed your time with us and that you found our staff to be attentive! We can't wait to see you again soon!

8/10 Bra

Nicholas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Sheldon - Assistant General Manager 10 nov. 2023
Good afternoon, Nicholas! Thank you for taking time to leave us a rating! We do strive to give every guest a 10 out of 10 stay with us and I see we seem top have fell short. Please reach out to me directly and let me know what we could have done to earn that 10/10.

8/10 Bra

Conrad

Gillade: Renlighet, personal och service och rummets bekvämlighet
Pool not Operational
The biggest disappointment was the pool wasn’t operational. There was a sign up saying it had filled with salt water and it being a holiday weekend it would take a few days to fix. I’m assuming the letter was several weeks old as it was not a holiday weekend and the hurricane was several weeks ago. The pool in the sister hotel was always filled and having an on-site pool was one of the filters I used when picking a hotel. Otherwise beautiful area out back and got to see several Manatees during our stay. I’d check on the pool when booking otherwise recommend !
Bodde här 3 nätter i september 2023
Svar från Sheldon - Assistant General Manager 7 okt. 2023
Thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the pool during your visit. We understand that having an operational pool is an important amenity for our guests, and we deeply regret that it was not available during your stay.The delay in addressing the pool issue was due to unforeseen circumstances. However we are glad to let you know that it is now back open now!Should you decide to give us another opportunity to host your stay, we will do everything in our power to ensure a more pleasant and hassle-free experience. Thank you for your feedback, and we hope to welcome you back soon for a more enjoyable stay.

4/10 Dåligt

Lindsey

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Misleading representation of services. Beware!!
Very dissapointed. Hotel reports pet friendly but not welcoming rather booked into alternate setting that was sub-par setting. Use of main hotel but no pets allowed therefore unable to participate. Resort fee charged for unusable pool? Complained and remaining stay refunded in full.
Bodde här 3 nätter i september 2023
Svar från Sheldon - Assistant General Manager 7 okt. 2023
We deeply regret to hear about your disappointing experience during your recent stay with us. We sincerely apologize for the confusion and inconvenience you faced regarding our pet policy and the alternative setting provided. We do try to be as transparent as possible regarding our pet policies as our aim is to provide a welcoming and enjoyable experience for all our guests, including those traveling with pets.We are glad to hear that our team responded promptly to your complaint. This reflects our commitment to making amends when we don't meet our guests' expectations.

10/10 Fantastiskt

william

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
loved the marina , they have 2 pools but next to the marina , the hotel i was staying at had a green pool which i was hoping to just walk out my door and get in the pool , but they had a pool at the main office about 30 seconds down the street ! customer service was awesome didn’t have one complaint with the place hotel room itself they have amazing paintings on the wall ! even provided alexa for music !
Bodde här 1 natt i september 2023
Svar från Sheldon - Assistant General Manager 16 sep. 2023
Good afternoon, William! We loved having you as a guest with us and we appreciate all the kind words in your review! We pride ourselves on our wonderful staff so I am glad to hear that they contributed positively to your stay with us! We appreciate your understanding about our bay side pool which was affected by Hurricane Idalia. We are working diligently to have that pool back up and running as quickly as humanly possible so that you may enjoy it next time you stay here! Safe travels and see you very soon!

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Sheldon - Assistant General Manager 13 sep. 2023
Good afternoon, Justin! Thank you for the 5-star rating! We appreciate that and hope to see you again soon!

10/10 Fantastiskt

Johnny

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Sheldon - Assistant General Manager 9 sep. 2023
Good morning, Johnny! Thank you for taking the time to leave us a rating! we are thrilled to see that you had a 10/10 stay with us and hope to see you again very soon!

10/10 Fantastiskt

KAREN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Waterfront Respite
It was a delightful respite and the room was everything I had hoped it would be - clean, comfortable, and trendy. The water views gave a tranquil atmosphere and I saw a manatee swim right by my room. The staff was very cheerful and helpful and the fact you can take advantage of the amenities of all 3 resorts is a big plus!
Bodde här 1 natt i augusti 2023
Svar från Sheldon - Assistant General Manager 19 aug. 2023
Good morning, Karen! Thank you so much for that wonderful review and those beautiful photos! I am so glad to hear that you enjoyed the beautiful bay and got to see some of our manatee friends! Thank you for mentioning our staff and how they had a positive impact during your stay! We hope to see you again soon!

6/10 Okej

SUSANNE

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 2 nätter i augusti 2023
Svar från Sheldon - Assistant General Manager 19 aug. 2023
Good morning, Suzanne! We aim to give every guest a 10/10 experience with us and I see we fell a little short this time. I looked at your reservation and did not see that you reached out to us with any complains during your stay. Please feel free to reach out to us directly so that we may know what we can do better next time!

10/10 Fantastiskt

BARTLOMIEJ

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Sheldon - Assistant General Manager 12 aug. 2023
Good afternoon, Bartlomiej! Thank you for the 5-star rating! We look forward to welcoming you back soon!

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Sheldon - Assistant General Manager 4 aug. 2023
Good morning, Brian! Thank you for leaving us a 5-star rating! We are glad that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome service and the room was great for our weekend stay
Bodde här 2 nätter i juli 2023
Svar från Sheldon - Assistant General Manager 26 juli 2023
Good afternoon! Thank you so much for leaving us a 5-star review! We are so glad that you enjoyed your stay and that you found our staff and your room to be great! We hope to welcome you back soon!

10/10 Fantastiskt

DEANNA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place
Our stay was wonderful, very quiet spot on the inter-coastal side of the Gulf. The places are small but have all the necessities. Very clean and the ceiling fans are wonderful.
Bodde här 1 natt i juli 2023
Svar från Sheldon - Assistant General Manager 19 juli 2023
Good afternoon, Deanna! Thank you for a 10/10 review! We are so pleased to hear that you enjoyed your stay and hope to see you again very soon!

2/10 Väldigt dåligt

Gerald

Bodde här 2 nätter i juli 2023
Svar från Sheldon - Assistant General Manager 4 aug. 2023
Good morning, Gerald. We are sorry to hear that your stay with us did not live up to your expectations. We aim to give every guest a 5-star experience and I see we fell short this time. I apologize for that. Safe travels and all the best.

10/10 Fantastiskt

Rachael, Jacksonville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Sheldon - Assistant General Manager 19 juli 2023
Good afternoon, Rachael! We greatly appreciate your 5-star rating! We love to know that you had a wonderful stay, and we eagerly look forward to your return in the near future!

10/10 Fantastiskt

Ant

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff. Very helpful
Bodde här 3 nätter i juli 2023
Svar från Sheldon - Assistant General Manage 8 juli 2023
Good afternoon, Ant! Thank you for your 5-star review! We take great pride in our wonderful staff and I am glad that they positively impacted your stay with us! We hope to see you again soon!

4/10 Dåligt

Gina

Bodde här 1 natt i juli 2023
Svar från Sheldon - Assistant General Manager 26 juli 2023
Good afternoon, Gina. I am very sorry to hear that your stay with us did not live up to your expectations. If you could, please reach out to us to let us know what specifically we could have done to improve your stay. All the best!

10/10 Fantastiskt

Marco

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was so clean and people always care about us
Bodde här 2 nätter i juni 2023
Svar från Sheldon - Assistant General Manage 8 juli 2023
Good afternoon, Marco! Thank you for your 5-star rating! We are very glad that you had a great stay with us and enjoyed our clean rooms and our staff! We look forward to seeing you again soon!

10/10 Fantastiskt

Beatriz

Gillade: Renlighet och personal och service
Bodde här 1 natt i juni 2023
Svar från Sheldon - Assistant General Manage 8 juli 2023
Good afternoon, Beatriz! Thank you for your 5-star rating! We hope to see you again soon!

8/10 Bra

Wesley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall good place to stay to enjoy the beach!
Everything was as described and we enjoyed the quietness of our room and dock to relax and sleep while enjoying the beach front pool and games at the other resort. Only issue was our TV did not work at all and someone from the office said they would come by after they close up but never showed up.
Bodde här 1 natt i juni 2023
Svar från Sheldon - Assistant General Manager 13 juni 2023
Good morning Wesley, Thank you so much for such a thoughtful review. I am so sorry to hear about the issue you had with your TV, I'll definitely speak with the agent you dealt with to avoid that in the future. Thank you again and we hope you choose us as a vacation spot next time you are looking.

10/10 Fantastiskt

Sarina Hui-Lin

Bodde här 5 nätter i maj 2023
Svar från Sheldon - Assistant General Manager 2 juni 2023
Good evening Sarina, Thank you so much for the rating! We strive for 10 out of 10 experiences and I'm so happy that goal was met with you. We look forward to your next stay with us as soon as your schedule permits.

4/10 Dåligt

Pam

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Find another hotel.
Bodde här 1 natt i april 2023
Svar från Sheldon - Assistant General Manager 3 maj 2023
Good morning Pam, We're so sorry that your stay was less than satisfactory. We're always open to suggestions on how we can improve and would love to hear your thoughts. Thank you for giving us an opportunity.

10/10 Fantastiskt

Barbara

Bodde här 1 natt i april 2023
Svar från Sheldon - Assistant General Manager 22 maj 2023
Good afternoon Barbara, Thank you so much for the 5-star rating! We hope to have you back for another 5-star stay soon.

6/10 Okej

Norma

Reste med familjen
Gillade: Personal och service
First the front desk staff Alexis and Alex were AWESOME! Alexis had such positive energy and was very welcoming and helpful. Unfortunately, this is a property for 2 ppl and not many more. We were planning to have 4 ppl stay and one of the pull out beds was broken and the couches were filthy. The main bedroom was descent, but we ended up checking out without staying. Definitely close to beach and has great walking distance for everything.
Bodde här 1 natt i april 2023
Svar från Sheldon - Assistant General Manager 10 apr. 2023
Good afternoon Norma, Thank you for your review and all the honest feedback. I will definitely send this up to ownership. Alex and Alexis are for sure retro rockstars of ours and I will personally take care of them for you. We would have loved to hear from you directly at the time so we could've handled the issue right away. Thank you again for the review.