Hotell nära Stadhuis van Antwerpen

"Vårt rum hade fönster mot en bygge där arbetet börjades kl 06.30 varje morgon. Så mycket oljud att det gick inte sova. Man skulle kanske tycka att trevligt att få rena handdukar varje dag men inte hållbart. Fantastisk frukost. Bra läge mitt i Gamla Staden. "

"Me and my fiancé where staying at Botanic Sanctuary for three nights for our mini honeymoon during mid February. Upon our arrival to the hotel room I got an overall feeling that it wasn’t really cleaned thoroughly. A couple of minutes later I wanted to grab a cold drink from the mini bar, where I found a opened jar of baby food in it. I immediately called the reception, the receptionist said they where very sorry and would send staff to remove it as soon as possible. The day after I saw that the baby food was still in the mini bar. I called once again to the reception and reminded them kindly to please throw away the baby food. The same night when I was fast asleep I was woke up by the reception, which called our room at 00.45 in the middle of the night, and when I picked up the phone, no one answered and hung up. The morning after I asked the staff about the phone call, but they did not know anything about it and said it must be a mistake. Really strange. Last but not least, on our very last night when I thought things can’t get worse…. The fire alarm went off in our room at 4AM. I called the reception to ask about the fire alarm, and got the answer that there has been some mistake and that we shouldn’t worry about it. The morning after on our check-out I was sure they would compensate us in any way. We had a bill of around 900€ (mini bar, spa etc) but did not say sorry or compensate us in any way at all. Such a disappointment and will never return"

"The hotel is really nice and clean. Services are good, even though sometimes it feels the employees cannot decide or tell unless asked on things. For example, be careful if you have a car higher than 1.85 m. It will not fit their underground garage. Then you have to ask where you can park and they recommend you something. Nonetheless, the other parking is not for free (included in the room price) and I personally did not get any compensation back. One other thing I was not told about, was that if you hangout "Do not clean my room" on your door, starting with the 2nd day of doing that, you will get a 5 Euro voucher to use at the hotels bar/restaurant. But be careful as the "Do not disturb" sign will not do that as in my case. Stayed 5 nights, they only cleaned my room once as I wanted, but never got a voucher as I always had the "do not disturb" sign on the door. My work colleagues had the "do not clean" and got 2 or 3 vouchers. The views from the room are nice as long as you are at least at floor 4 or 5. Beds are comfortable, but the armchair and "sofa" beside the bed, even though good looking, not as comfortable. Smart TV in the room that you can "stream" your phone to, which is nice to watch your TV series from Netflix or Disney+. Really well placed hotel as well with lots of activities to do around and lot s of places to eat or drink beer. Then, within 5-10 minutes drive you are on the highway towards anyplace. The room is enough for 1 family with 1 child or 2 very small."

"Nytt consept för mig. Lite krånglit med alla elektroniska funktioner men det löste sig. Toppen med det som fanns att tillgå, både mat och dryck i receptionen. "

"A cheap hotel with a good location."