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Recensioner av Best Western Staunton Inn

2.5 out of 5
Best Western Staunton Inn
92 Rowe Road, Staunton, VA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 434 av 1001 recensioner" "
8 - Bra i betyg. 402 av 1001 recensioner" "
6 - Okej i betyg. 97 av 1001 recensioner" "
4 - Dåligt i betyg. 47 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 21 av 1001 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

travis

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Nice 3 star hotel
Bodde här 1 natt i april 2024
Svar från Manager 25 apr. 2024
Hello travis,Thank you for your feedback on our hotel. We appreciate your kind words and are glad to hear you had a pleasant stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.

8/10 Bra

oumar

Bodde här 1 natt i april 2024
Svar från Manager 25 apr. 2024
Hello oumar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bra

Neal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and convenient
Bodde här 1 natt i april 2024
Svar från Manager 20 apr. 2024
Hello Neal,We appreciate your feedback and are delighted to hear that you found our hotel clean and convenient. Your satisfaction is our priority, and we are glad that you had a pleasant stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Fantastiskt

Robert, Nazareth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable bed. Decent shower. Fairly good shades on window. Nearby places to eat.
Bodde här 1 natt i april 2024
Svar från Manager 20 apr. 2024
Hello Robert,We are delighted to hear that you found the bed comfortable and enjoyed a decent shower during your stay. It's great to know that you also appreciated the shades on the window and the convenient dining options nearby. Thank you for sharing your feedback with us, and we hope you had an overall pleasant experience.

10/10 Fantastiskt

Aleksandr

Bodde här 3 nätter i april 2024
Svar från Manager 20 apr. 2024
Hello Aleksandr,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and experiences for all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Dåligt

James, Nedrow

Reste med sin partner
Gillade inte: Renlighet
Toe nail on rug , bath dirty .
Bodde här 1 natt i april 2024
Svar från Manager 20 apr. 2024
Hello James,We regret to hear about the issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our team to ensure a better experience for future guests.

8/10 Bra

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 19 apr. 2024
Hello Richard, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Bra

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a nice clean hotel and very busy during the time we stayed. The biggest downfall was the age of the hotel and the water pressure.
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello Christopher,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our cleanliness. We strive to maintain our facilities to the highest standards. Your comments about the water pressure and the age of the hotel have been duly noted for our continuous improvement efforts. We hope to welcome you back again in the future.

10/10 Fantastiskt

Frederick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello Frederick,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another enjoyable experience at our hotel.

10/10 Fantastiskt

Yinjie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
kids really loved the indoor pool.
Bodde här 1 natt i april 2024
Svar från Manager 7 apr. 2024
Hello Yinjie,We are delighted to hear that your kids enjoyed the indoor pool during your stay with us. It's wonderful to know that they had a fun and memorable experience. Thank you for sharing your positive feedback with us.

8/10 Bra

James

Reste med familjen, Reste med husdjur
Gillade: Renlighet och boendets skick och faciliteter
The afternoon check-in receptionist could have been friendlier and more welcoming. Checking me in seemed to be a chore to her.
Bodde här 1 natt i mars 2024
Svar från Manager 5 apr. 2024
Hello James,We appreciate your feedback regarding your check-in experience. We strive to provide exceptional customer service at all touchpoints and will address this with our team. Your comments will help us improve our service standards for all future guests.

8/10 Bra

Nancy, Moncton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 4 apr. 2024
Hello Nancy, We appreciate you choosing our hotel for your recent stay! We hope you had a memorable experience and look forward to welcoming you back soon.

8/10 Bra

Randall

Gillade: Renlighet
Rooms need some updating but still clean with lots of sf.
Bodde här 1 natt i mars 2024
Svar från Manager 25 mars 2024
Hello Randall,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and the space they provide. Your input on potential updates is duly noted for our future considerations. We hope you had an otherwise pleasant stay with us.

8/10 Bra

Michelle, Irvington

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Have stayed here on prior trips to visit family. Recommend for traveling.
Bodde här 1 natt i mars 2024
Svar från Manager 22 mars 2024
Hello Michelle,We are delighted to hear that you have chosen our hotel for your previous visits to the area and appreciate your recommendation for fellow travelers. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

6/10 Okej

Bernadette

Reste med sin partner
Gillade inte: Bekvämligheter
Towels were worthless. No hair conditioner. 2 bottles of body lotion instead of shampoo, conditioner and lotion. Box of tissues had about 10 in box, ran out almost immediately.
Bodde här 1 natt i mars 2024
Svar från pwill 17 mars 2024
Thank you for completing the survey for your stay at our hotel. On behalf of the staff and management I would like to apologize for not exceeding your expectations. The problems that you incurred are not acceptable and I will be using your comments to discuss with the housekeeping staff to insure that this does not happen again. We would certainly like for you to stay with us again to see that we take all of our comments, good or bad, very seriously and to insure that you would have a better stay.

2/10 Väldigt dåligt

Catherine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 17 mars 2024
Hello Catherine,We regret to hear about your experience. Please reach out to us directly so we can address any concerns you may have. We value your feedback and aim to improve.

10/10 Fantastiskt

Yves

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good place to stay
Bodde här 1 natt i mars 2024
Svar från Manager 16 mars 2024
Hello Yves,We are pleased to hear that you enjoyed your stay with us. Your positive feedback means a lot to us. Should you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Bra

Neil, Bartlett

Reste med familjen
Gillade: Renlighet och personal och service
Room was clean, and sized well. Appreciate the pet fee is only $15, which is good as we have a lazy cat. Hotel is fine; not new, but everything is in working order
Bodde här 1 natt i mars 2024
Svar från Manager 12 mars 2024
Hello Neil, We are pleased to hear that you found your room to be clean and well-sized. It's great to know you appreciated our pet fee and that you were able to bring your feline friend along. We aim to ensure everything is in working order during your stay. Thank you for sharing your feedback with us.

6/10 Okej

Patrick

Reste med sin partner
.
Bodde här 1 natt i mars 2024
Svar från Manager 9 mars 2024
Hello Patrick, We appreciate your feedback and regret to hear about your experience. We encourage you to reach out to our management team for further assistance and to address any concerns you may have. Thank you for bringing this to our attention.

4/10 Dåligt

David

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 7 mars 2024
Hello David,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us to provide more details about your stay so we can address any issues. We appreciate your feedback and hope to welcome you back for an improved stay.

10/10 Fantastiskt

Yves

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Superbe belle installation
Bodde här 1 natt i mars 2024
Svar från Manager 14 mars 2024
Hello Yves,We are delighted to hear that you found our hotel's facilities to be superb and beautiful. Your positive feedback is greatly appreciated as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us.

8/10 Bra

Mary-Laurel

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Convenient to I-81 and I-64 and a short drive into Staunton's Historic District. This Best Western is older and the rooms could could use a few soft updates. This hotel is located just far enough from the interstate for a quiet night's sleep.
Bodde här 1 natt i februari 2024
Svar från Manager 28 feb. 2024
Hello Mary-Laurel, We're delighted to hear that you found our location convenient for your stay. We appreciate your feedback on the room updates and will take that into consideration for future improvements. It's great to know you enjoyed a peaceful night's rest at our Best Western near I-81 and I-64.

8/10 Bra

Patrick

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place. Had problems with the TV.
Bodde här 1 natt i februari 2024
Svar från Manager 24 feb. 2024
Hello Patrick,We appreciate your feedback about our hotel. Should you encounter any issues in the future, please feel free to contact us directly for assistance with your stay experience.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Near Augusta Health
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello Robert,We regret to hear that your experience did not meet your expectations. Your feedback is valuable, and we will share your comments with the team for further review. We appreciate you bringing this to our attention and hope to welcome you back in the future for an improved stay.

8/10 Bra

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello David,We're delighted to hear you had an enjoyable stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Carol

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel is clean and quiet. We could have used a few more bath towels. Very satisfied with the hotel.
Bodde här 1 natt i februari 2024
Svar från Manager 10 feb. 2024
Hello Carol,Thank you for your feedback! We're glad to hear that you found our hotel clean and quiet. We appreciate your suggestion for additional bath towels and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 Bra

Redding

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Late night clerk kept me waiting while he appeared to be on a person phone call.
Bodde här 1 natt i februari 2024
Svar från Manager 9 feb. 2024
Hello Redding, We apologize for the inconvenience you experienced during your stay with us. Our staff are usually attentive and dedicated to providing efficient service. We appreciate you bringing this matter to our attention and we will address it internally to ensure it doesn't happen again in the future. Thank you for your feedback.

10/10 Fantastiskt

Theodore Van

Bodde här 1 natt i januari 2024
Svar från Manager 22 mars 2024
Hello Theodore Van,We are thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

10/10 Fantastiskt

Ahmad

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 2 nätter i januari 2024
Svar från Manager 30 jan. 2024
Hello Ahmad,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be nice. We value your opinion and hope to have the opportunity to welcome you back in the future.

8/10 Bra

Timothy

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från Manager 16 jan. 2024
Hello Timothy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bra

John

Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello John,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We appreciate your business and hope to welcome you back in the future.

10/10 Fantastiskt

robert

Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello robert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure our guests have a wonderful time. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Finally!
We have stayed overnight on our trips north for the past 2.5 years and tried numerous motels both pet friendly and not. Our stay here at Best Western on Rowe off 81 will be our stopping off point from now on. It checks ALL the boxes. Thank you.
Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello Dale,Thank you for choosing to stay with us at Best Western on Rowe off 81! We are thrilled to hear that we have met your expectations and that our hotel has become your preferred stopping off point for your trips north. We appreciate your loyalty and look forward to welcoming you back for many more enjoyable stays in the future.

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Toilet leaked as did the faucet in the tub. Otherwise okay and handy to Rte 81
Bodde här 1 natt i december 2023
Svar från Manager 31 dec. 2023
Hello Robert,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced with the toilet and faucet in your room. We appreciate your compliments on the convenient location. We value your feedback and will work to improve our facilities. We hope to welcome you back in the future for a more enjoyable stay.

8/10 Bra

Lisa

Gillade: Renlighet och boendets skick och faciliteter
Cute area
Bodde här 1 natt i december 2023
Svar från Manager 5 jan. 2024
Hello Lisa,Thank you for your feedback! We are delighted to hear that you found our hotel cute. It's always a pleasure to provide our guests with a charming and enjoyable location. We hope you had a memorable stay and look forward to welcoming you back again soon.

8/10 Bra

Alison

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 25 dec. 2023
Hello Alison, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Fantastiskt

Richard

Bodde här 1 natt i december 2023
Svar från Manager 13 jan. 2024
Hello Richard,Thank you for choosing our hotel for your stay and giving us a perfect rating! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property convenient to the interstste... room was clean and comfortable. Front Desk was very nice and the restaurant next door was very good! We had breakfast there and it was very tasty! I travel that way about every 6 weeks will definitely Italy keep this Best Western in mind!!
Bodde här 1 natt i december 2023
Svar från Manager 27 dec. 2023
Hello Jennifer,We are thrilled to hear that you found our hotel to be convenient and your room to be clean and comfortable. Our team at the Front Desk takes pride in providing excellent service, and we are pleased to hear they were nice to you. We're glad you enjoyed your meal at the restaurant next door and that breakfast was tasty. Thank you for considering our Best Western for your future stays. We look forward to welcoming you back!

10/10 Fantastiskt

judy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay
Check in was easy, the room was clean and comfortable, and the breakfast was very filling and wholesome. I would stay there again!
Bodde här 1 natt i december 2023
Svar från Manager 21 dec. 2023
Hello judy, Thank you for sharing your positive experience! We're delighted to hear that the check-in process was smooth, and that you found your room to be clean and comfortable. It's great to know that our breakfast met your expectations and left you feeling satisfied. We look forward to welcoming you back again in the future!

10/10 Fantastiskt

JOHN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I will stay here again .. my kinda place
Bodde här 1 natt i november 2023
Svar från Manager 17 dec. 2023
Hello JOHN,Thank you for your feedback! We appreciate hearing that you enjoyed your stay with us and that our hotel was to your liking. We look forward to welcoming you back in the future.

8/10 Bra

David Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Aging property that needs updating compared to other properties in the area
Svar från Manager 6 feb. 2024
Hello David Scott,Thank you for sharing your feedback about your recent stay. We appreciate your perspective and understand the importance of maintaining a modern property. Our team continuously evaluates opportunities for updates and improvements. We encourage you to reach out to our management team directly with any additional details or suggestions.

10/10 Fantastiskt

Barbara

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property and staff very helpful. I will stay there again.
Bodde här 1 natt i december 2023
Svar från Manager 12 dec. 2023
Hello Barbara,Thank you for choosing our property for your recent stay and for your kind words about our helpful staff. We truly appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

8/10 Bra

Gustavo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice
Bodde här 3 nätter i november 2023
Svar från Manager 10 dec. 2023
Hello Gustavo,Thank you for taking the time to share your feedback. We appreciate your kind words and are glad to hear that you had a pleasant stay with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

8/10 Bra

Donald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property is positioned at the perfect 1/2 way point between my home and my parents. It's conveniently located right off the exit of Route 81, but tucked away such that you do not hear any of the car/truck noise from the interstate. The restaurant positioned within walking distance immediately next to the hotel has exceptional food.
Bodde här 1 natt i november 2023
Svar från Manager 5 dec. 2023
Hello Donald, Thank you for choosing our hotel as your preferred stopover. We're delighted to hear that our location provided convenience and tranquility during your stay. It's great that you enjoyed the exceptional food at the nearby restaurant. We hope to welcome you back soon for another pleasant experience.

8/10 Bra

Patricia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Elevator broken but had room on first floor; wish breakfast started at six rather than six-thirty
Bodde här 1 natt i november 2023
Svar från Manager 30 nov. 2023
Hello Patricia, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the broken elevator, but we're glad we could accommodate you on the first floor. We appreciate your suggestion regarding the breakfast timing, and will forward it to our management team for review. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 Bra

elias

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff that exceeded all expectations
Bodde här 1 natt i november 2023
Svar från Manager 30 nov. 2023
Hello elias,Thank you for your kind review! We're delighted to hear that our staff went above and beyond to make your stay enjoyable. We always strive to provide exceptional service and it's gratifying to know that we succeeded in exceeding your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the heated pool after many hours driving through heavy rain and sleet
Bodde här 1 natt i november 2023
Svar från Manager 28 nov. 2023
Hello Patricia,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you enjoyed our heated pool, especially after a long drive in challenging weather conditions. We strive to provide a comfortable and enjoyable experience for our guests and we're glad we could contribute to your relaxation. We appreciate your feedback and hope to welcome you back in the future.

10/10 Fantastiskt

Diane

Bodde här 1 natt i november 2023
Svar från Manager 7 dec. 2023
Hello Diane,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 Okej

Steven Douglas, Roswell

Gillade inte: Boendets skick och faciliteter
Elevator, bug and needs updated.
Bodde här 1 natt i november 2023
Svar från Manager 18 nov. 2023
Hello Steven Douglas, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okej

danielle

Gillade inte: Renlighet
Wouldn't recommend
Rather disappointed Requested early check in, was on the road for 7 hours. Arrived at noon. Front desk wouldn't even look in the computer to see if a room was available, just told me no, wasnt able to come back to check in after 11pm, so had to change my clothes for the event i came to Virginia for in my car. The pool, which is why we chose this hotel, is directly when you walk in the door, all glass walls, so every single person walking in and out of the hotel, lobby, breakfast area, is looking in while swimming, kind of creepy. Our bathroom wasn't very clean. The floor had debris all over as well as the tile and bathtub, so we didnt shower. The room temperature was SO hot, tried adjusting the temp, eventually turned it off but just kept blasting hot air. We slept with no blankets and were miserable the next morning, barely able to sleep because we were sweating and throats dry as a bone.
Bodde här 1 natt i november 2023
Svar från Manager 15 nov. 2023
Hello danielle, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the early check-in request, and will address this with our front desk team to ensure better communication in the future. Regarding the pool area, we appreciate your feedback and will explore options for added privacy. We apologize for the cleanliness issues in your room and will address this with our housekeeping team to ensure a higher standard. Additionally, we will have our maintenance team investigate the temperature control in your room. We appreciate your feedback as it helps us to improve our guest experience.