This hotel needs a serious update. The rooms are dirty with dust, stains on the floor, pillows, chairs and bed. The first room (220) we intially had, had issues with the TV and bathroom so we were moved across to room 221 where their was an empty beer bottle under the bed, rubbish under the sofa bed. The TV was covered in dust, the carpet is lifting so you hear velcro everytime you walk over it and the car park is a mess with rubbish. I am shocked this hotel is still standing with the levels of poor cleanliness and service within the rooms. What is going on Novotel?? It is like it has been abandoned.