Inomhuspool och solstolar

Recensioner av Econo Lodge Inn And Suites

2.5 out of 5
Econo Lodge Inn And Suites
5110 Main St, Stevens Point, WI

Recensioner

5,8
10 - Fantastiskt i betyg. 46 av 227 recensioner" "
8 - Bra i betyg. 37 av 227 recensioner" "
6 - Okej i betyg. 38 av 227 recensioner" "
4 - Dåligt i betyg. 47 av 227 recensioner" "
2 - Väldigt dåligt i betyg. 59 av 227 recensioner" "

5,8/10

Renlighet

6,6/10

Personal och service

5,6/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

6/10 Okej

Pamela

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Rooms newly painted & new flooring so very clean. Maybe not quite done yet as there was a closet hole in the wall but no rod to hang clothes. Staffing confusing as there is automated check in but there were humans present to help. Humans very friendly. Looks like a transition in progress so not sure what plan is going forward. Pool filled but closed. My reason for booking was the pool so very disappointed. No coffee in room or lobby.
Bodde här 2 nätter i april 2024
Svar från General Manager 25 apr. 2024
Hi Pamela, It is always encouraging to receive positive feedback, particularly when it comes to our valued guests. In addition, please know that your comments regarding pool have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences.

8/10 Bra

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Hello Jay, Thank you for choosing Econo Lodge Inn And Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The room was clean.
Bodde här 3 nätter i april 2024
Svar från General Manager 25 apr. 2024
Hi Michelle, Thank you for choosing Econo Lodge Inn And Suites. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is centrally located.
Bodde här 2 nätter i april 2024
Svar från General Manager 25 apr. 2024
Hello Michelle, Thank you for taking the time to share your generous comments, particularly about our hotel's location. With easy access to the interstate, restaurants, and shops, we agree that our hotel is a very comfortable and affordable choice when visiting the city.

6/10 Okej

Meagen

Gillade: Renlighet
Gillade inte: Bekvämligheter
Shower was broken. No free breakfast.
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Hey Meagen, Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service.

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We had a few noisy people that walked around alot.
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Hi Michelle, Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay.

6/10 Okej

Michelle

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
You talk to a machine to check in there was no staff to greet you or help you with questions.
Bodde här 1 natt i april 2024
Svar från General Manager 25 apr. 2024
Hello Michelle, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.

2/10 Väldigt dåligt

Jeremy

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was dirty and stains on furniture hot tub was broke the check in process was on a kiosk with an individual from out of country.
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Dear Jeremy, it was disappointing to read that we did not meet your expectations, and we are trulysorry your stay was anything other than perfect. We are taking appropriate steps toensure future guests do not encounter the same issues. We hope you will accept ourapologies and consider giving us another chance to show you the outstanding servicethat we typically provide.Kind Regards,General Manager

10/10 Fantastiskt

Jeremy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I found this hotel thru Expedia. The hotel itself has plenty of parking. I was traveling by myself but found the bed to be small. Tall people issue. Service was good . Everyone seems friendly. There was a kiosk and you could tell the people were somewhere else and it was virtual. The whole thing was well done and easy but I miss that personal interaction.
Svar från General Manager 7 mars 2024
Dear Jeremy, thank you for posting such kind comments about our hotel, especially about ourstaff. We make every effort to provide service that is above and beyond yourexpectations, so we are pleased to see that you loved everything about your stay. Welook forward to sharing your comments with our team. Thank you for choosing theEcono Lodge Inn And Suites. We hope to welcome you again soon.Kind Regards,General Manager

10/10 Fantastiskt

HUNTER

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
quick video checkin. Would stay again. Thanks for having phone charging units in the room. Adjacent room very noisyy.
Svar från General Manager 1 mars 2024
Dear Hunter, thank you for choosing the Econo Lodge Inn And Suites and for your fantastic review. We takepride in offering outstanding service to all our guests, and we are glad to know ourteam exceeded your expectations. We appreciate all of your feedback and lookforward to your next visit. All the best.Kind Regards,General Manager

10/10 Fantastiskt

Balfour

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
It was ok for the price ,we stopped for a short nap check in was a kiosk and a breeze… You can tell it’s an old hotel but it’s being updated!!
Svar från General Manager 11 feb. 2024
Dear Balfour, thank you for your recent stay at Econo Lodge Inn And Suites. We are very glad you had agreat experience at our hotel. We love what we do, but it is alwaysnice to be recognized for a job well done. We will share your compliments withour staff, and we hope to have the honor of hosting you again soon.Kind Regards,General Manager

10/10 Fantastiskt

Jaylene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall good stay! Kiosk checkin was something cooool!!! Will come back during valentine's week.
Svar från General Manager 7 feb. 2024
Dear Jaylene, thank you for choosing the Econo Lodge Inn And Suites and for your fantastic review. We takepride in offering outstanding service to all our guests, and we are glad to know ourteam exceeded your expectations. We appreciate all of your feedback and lookforward to your next visit. All the best.Kind Regards,General Manager

10/10 Fantastiskt

Isha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 7 feb. 2024
Dear Isha, thank you for your outstanding rating. We are glad that we could exceed all of yourexpectations and that you loved your visit to our hotel. We appreciate you taking thetime to let fellow travelers know about your experience, and we look forward tomany more visits to Econo Lodge Inn And Suites.Kind Regards,General Manager

6/10 Okej

Ricardo

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It was nice and quiet
Bodde här 2 nätter i december 2023
Svar från General Manager 7 feb. 2024
Dear Ricardo, thank you for rating your stay. We hope your overall visit was pleasant.However, we regret if there were any issues that kept it from being perfect.We appreciate you choosing our hotel, and we hope you will return for theexceptional experience we are known for providing.Kind Regards,General Manager

8/10 Bra

Jared

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
There was a kiosk to check in, not a fan of outsourcing but it worked for us, was quick.... Our room and the hotel needs a major renovation.
Svar från General Manager 28 nov. 2023
Dear Jared, we appreciate you being our guest and sharing your observations. We areglad your stay with us was enjoyable on many levels, but we are sorry you feltour hotel needed updating. We are grateful for the feedback, and we willshare these notes with the appropriate individuals for the future modernizationof our hotel. It would be our pleasure to welcome you back soon.Kind Regards,General Manager

4/10 Dåligt

Saundra

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beware! I think all of the good reviews are fake. Never again. Linens and towel were clean. Tv and internet worked. Front desk staff was friendly but you had to log in on a weird kiosk with someone in another country. Tub floor was chipped so unusable. Carpet and walls were dirty and sticky. Musty smell. Mostly yucky and creepy vibe.
Svar från General Manager 17 nov. 2023
Dear Saundra, thank you for your recent review of your stay at our hotel. We were sorry to readyour comments and would like to start by offering you our apologies for anyinconvenience caused to you. Our main goal is to offer an exceptional stay for ourguests with comfortable accommodations and a responsive, friendly staff. Afterreading the details of your experience, we regret this was not your experience. Wehave shared your feedback with our team so these issues do not happen again.Thank you again for your candid feedback; without it, we cannot improve. We arelooking forward to having you stay with us once again so we can provide you with theflawless visit you deserve.Kind Regards,General Manager

10/10 Fantastiskt

Lisbeth

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great and accessible to my needs. I had to extend my team stay and were very helpful on working with the days I need it. My team forgot the keys in the room and were very kind to open the door to get back in. Everything was perfect.
Bodde här 9 nätter i oktober 2023
Svar från General Manager 31 okt. 2023
Dear Lisbeth, it is great to know your time at Econo Lodge Inn And Suites was so fantastic! We take great care inproviding top-notch service for all of our guests. Your praise for our team will serveas a great encouragement to our dedicated staff. We look forward to hosting youagain soon so we can share another splendid experience with you.Kind Regards,General Manager

6/10 Okej

Cara

Bodde här 1 natt i oktober 2023
Svar från General Manager 31 okt. 2023
Dear Cara, thank you for being our guest and sharing feedback about your visit. We aredisappointed if your stay was not perfect. We value hearing from our guests,as this lets us better improve our guest experience. We hope we will have thepleasure of welcoming you again when your travels bring you this way.Kind Regards,General Manager

6/10 Okej

MIke

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från General Manager 2 okt. 2023
Dear Mlke, thank you for taking the time to rate your visit. We hope your overall stay waspleasant, but we want it to be perfect. We always aspire to exceed our guests'expectations; therefore, we apologize if we did not do so during your time withus. Thank you for choosing our hotel, and we hope you will give us anotheropportunity to welcome you for the exceptional visit we enjoy providing.Kind Regards,General Manager

4/10 Dåligt

Richard

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was under significant construction. There was a workout room, but it was just a collection of items that looked like were discards from another location and did not necessarily match or work. The lock to my room frequently did not work. I tried getting a new key, but that did not work. You had to give it 12-20 tries before it opened. There was dust and dirt everywhere. There was no freshen service, and I was there for four days. Two stars (at best).
Bodde här 3 nätter i augusti 2023
Svar från General Manager 5 sep. 2023
Dear Richard, thank you for your recent visit and for your feedback. Please accept our sincerestapologies for the behavior you experienced from our staff member. Your commentshave been addressed appropriately, and we are taking measures to ensure this is notrepeated. We appreciate your business and hope you will consider staying with usagain so we can provide you with the hospitality you should have experienced on thisvisit. We look forward to welcoming you back to our hotel.Kind Regards,General Manager

2/10 Väldigt dåligt

stephen

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Kiosk!!!!!
They use a kiosk for check-in and check-out. Not user friendly. Kiosk down when I tried to check-out. No one seemed to respond. One person booted up the machine and left. My time is valuable too! Motel is a 24/7 business. If you can't accept that fact, don't get into the business. No back-up plan when the machine fails.
Bodde här 2 nätter i augusti 2023
Svar från General Manager 5 sep. 2023
Dear Stephen, we are very disappointed that we did not meet your expectations during your visit.Our team strives to make sure each guest has a pleasant stay, so we apologize thiswas not your experience. We appreciate you sharing these details, and we are verygrateful for your patience. We hope you will stay with us again so we can show youthe hospitality you deserve.Kind Regards,General Manager

10/10 Fantastiskt

Sheldon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and tidy
It was a wonderful night there the room is neat and tidy
Bodde här 1 natt i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Sheldon, thank you for staying at Econo Lodge Inn And Suites. We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. Our staff does awonderful job maintaining our accommodations, and it will be a pleasure sharingyour kind remarks with them. We appreciate your generous review and hope you willbe back to revisit soon. Thank you again.Kind Regards,General Manager

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Safe environment
The environment is safe and quiet and it was easy to check in
Bodde här 1 natt i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Paul, thank you for the fantastic rating and for taking the time to post your review. Our staff iscommitted to providing excellent service, and they will be happy to know theirefforts helped make your stay a great one. We appreciate your feedback and lookforward to your next stay at Econo Lodge Inn And Suites.Kind Regards,General Manager

2/10 Väldigt dåligt

Craig

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dont stay here !!!!
I recently stayed at this hotel for 3 nights, as I was playing a softball tournament. When we got to the hotel it looked like it was under construction from the outside . There was no one at the front desk to help check in . It was all done on a virtual machine. We get checked in and went to our room which our keys didn't work . Once we got inside the room it smelled like smoke . The bathroom looked dirty on the floor and there was a red spot on the wall in the main room that looked like blood. Later that night after swimming there were no pool towels to use . Said they had a bar in the lobby that was no where to be found . After the 2nd night there we went swimming again and again no pool towels. We asked the front desk for some amd got yelled at. He yelled i have no pool towels and told us to use the ones from our room . He was very rude to us when we talked to him . Also charged me 2 different prices for each night even tho i booked the nights together. Would not stay here if you can help it .
Bodde här 2 nätter i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Craig, thank you for taking the time to review your stay with us. We are genuinely sorry forthe issues you experienced and for not providing the exceptional stay you deserve.We want our guests to see our dedication in everything we do; therefore, wesincerely apologize for not meeting your expectations. Your feedback is valuable to usand has been addressed with the appropriate individuals to ensure we arewell-poised to serve you in the future. We hope you will allow us a second chance torestore your confidence in us.Kind Regards,General Manager

6/10 Okej

Richard

Gillade: Personal och service
It was an okay hotel for the price i paid.
Bodde här 3 nätter i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Richard, thank you for taking the time to rate your visit. We hope your overall stay waspleasant, but we want it to be perfect. We always aspire to exceed our guests'expectations; therefore, we apologize if we did not do so during your time withus. Thank you for choosing our hotel, and we hope you will give us anotheropportunity to welcome you for the exceptional visit we enjoy providing.Kind Regards,General Manager

4/10 Dåligt

Garett

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property and room not in best condition. Room was half painted, noticeably so. Shower/tub fixtures were broken.
Bodde här 2 nätter i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Garett, thank you for your feedback. We apologize that our housekeeping staff overlookedsome areas in your room. This does not meet our standards; therefore, we are verydisappointed that this was your experience. We are committed to making sure thisdoes not happen again, and we are grateful for your patience during your time withus. Thank you once more, and we hope to see you again.Kind Regards,General Manager

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The environment is nice and we it was super easy to check in.
Svar från General Manager 31 aug. 2023
Dear Robert, thank you for posting such kind comments about our hotel, especially about ourstaff. We make every effort to provide service that is above and beyond yourexpectations, so we are pleased to see that you loved everything about your stay. Welook forward to sharing your comments with our team. Thank you for choosing the Econo Lodge Inn And Suites. We hope to welcome you again soon.Kind Regards,General Manager

10/10 Fantastiskt

Michael

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the breakfast option and the room is nice and clean
Svar från General Manager 31 aug. 2023
Dear Michael, we are very pleased to read about your excellent stay at Econo Lodge Inn And Suites. We agree thatour rooms are a great choice, especially if you are looking for a peaceful, relaxingatmosphere. We sincerely appreciate your feedback and look forward to your nextvisit.Kind Regards,General Manager

2/10 Väldigt dåligt

Ryan

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was unfinished and bathroom door was broke and did not close. Not having an interior security bar did not help either.
Bodde här 1 natt i augusti 2023
Svar från General Manager 21 aug. 2023
Dear Ryan, thank you for your feedback. We apologize that our housekeeping staff overlookedsome areas in your room. This does not meet our standards; therefore, we are verydisappointed that this was your experience. We are committed to making sure thisdoes not happen again, and we are grateful for your patience during your time withus. Thank you once more, and we hope to see you again.Kind Regards,General Manager

2/10 Väldigt dåligt

kerry

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was rude upon arrival. Made us check in via kiosk not the desk, while 2 people at the desk. Room was being renovated, 3 different floorings, lock falling apart on the inside, incomplete framing. The bed mattress was so soft on the edges could barely stay on, but hard in the middle.
Svar från General Manager 21 aug. 2023
Dear Kerry, thank you for taking the time to review your stay with us. We are genuinely sorry forthe issues you experienced and for not providing the exceptional stay you deserve.We want our guests to see our dedication in everything we do; therefore, wesincerely apologize for not meeting your expectations. Your feedback is valuable to usand has been addressed with the appropriate individuals to ensure we arewell-poised to serve you in the future. We hope you will allow us a second chance torestore your confidence in us.Kind Regards,General Manager

4/10 Dåligt

Penny

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was the worst I've ever stayed in. It was very impersonal when we were asked to check in using a kiosk. Then the room was very unclean. The floors were dirty, a towel was unwashed and had makeup on it. There was mold behind the bathroom faucet in the caulking, and the upper shelf of the armour was dusty and we had to clean it ourselves prior to using it. I took pictures to showmy husband. After checking out we overheard a woman asking for a refund because there were bedbugs in their room. I will not stay there again and would not recommend it to anyone.
Bodde här 3 nätter i augusti 2023
Svar från General Manager 18 aug. 2023
Dear Penny, thank you for being a guest in our hotel. We were sorry to read about yourexperience. We follow the most rigorous industry standards when it comes to thecleanliness and pest control of our rooms, but the room you occupied will beprofessionally inspected and treated as a precaution. Thank you again for bringingthis to our attention, and we hope to welcome you back soon.Kind Regards,General Manager

2/10 Väldigt dåligt

Siddhant

Gillade inte: Personal och service
Refused to cancel our booking although we never showed up at the hotel as our car broke down.
Bodde här 1 natt i augusti 2023
Svar från General Manager 31 aug. 2023
Dear Siddhant, please accept our apologies for not meeting your expectations. We appreciate yourbusiness and value you as a guest. We are sorry for your experience and hope tohave an opportunity in the future to provide you with the hospitality for which weare known.Kind Regards,General Manager

2/10 Väldigt dåligt

Elisabeth

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There's a weird kiosk that you have to use to check in and out and it takes a long time to use it- especially if the person is busy and doesnt come to the webcam right away. Theres basically no service here whatsoever. No front desk person to help with anything. Someone in my group found bed bugs and they would not refund us when we left. I put in a call to correct this but no help there either.terrible all around
Bodde här 2 nätter i augusti 2023
Svar från General Manager 15 aug. 2023
Dear Elisabeth, thank you for your feedback and for being our guest. Please accept our sincereapologies for not meeting your expectations. We strive to provide wonderfulhospitality to all of our guests; therefore, we truly regret that this was not yourexperience. Your feedback is important to us, and we will use it to improve ourservices going forward. We are truly sorry and hope you will consider giving us asecond chance in the future.Kind Regards,General Manager

4/10 Dåligt

Angela

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Pictures were deceiving. The room we got was not clean. There were stains on the carpet and walls and had a weird smell. The also is no bar/restaurant and the only thing they had for breakfast was cereal. Would not recommend.
Bodde här 1 natt i augusti 2023
Svar från General Manager 9 aug. 2023
Dear Angela, thank you for your feedback. We apologize that our housekeeping staff overlookedsome areas in your room. This does not meet our standards; therefore, we are verydisappointed that this was your experience. We are committed to making sure thisdoes not happen again, and we are grateful for your patience during your time withus. Thank you once more, and we hope to see you again.Kind Regards,General Manager

6/10 Okej

Bryan

Gillade inte: Renlighet och boendets skick och faciliteter
Not very clean and smelled funny
Bodde här 1 natt i juli 2023
Svar från General Manager 9 aug. 2023
Dear Bryan, please accept our apologies for not providing the impeccableaccommodations you should have received and any inconvenience thiscaused. We aim to exceed our guests' expectations; therefore, we are sosorry for any oversight on our part. Our priority is to provide each guest withan experience that is as perfect as possible, and we sincerely hope that wewill have another chance to show this to you. Safe Travels.Kind Regards,General Manager

10/10 Fantastiskt

Laurel

Bodde här 1 natt i juli 2023
Svar från General Manager 18 aug. 2023
Dear Laurel, thank you for the outstanding rating. We are delighted that from check-in throughcheck-out, we were able to provide you with a great stay at Econo Lodge Inn And Suites. We lookforward to your return and wish you all the best with your future travels.Kind Regards,General Manager

6/10 Okej

Hilda

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It has all the services but everything is very old and smells old
Bodde här 1 natt i juli 2023
Svar från General Manager 25 juli 2023
Dear Hilda, we hope your overall stay was pleasant, but we want it to be perfect. We alwaysaspire to exceed our guests' expectations; therefore, we apologize if we did not do soduring your time with us. Thank you for choosing our hotel, and we hope you willgive us another opportunity to welcome you for the seamless, exceptional visit westrive to provide every guest.Kind Regards,General Manager

10/10 Fantastiskt

Prime

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The environment is safe and quite
Bodde här 1 natt i juli 2023
Svar från General Manager 25 juli 2023
Dear Prime, we love receiving comments like yours, as our goal is to ensure a memorableexperience for every guest. Once more, we appreciate you sharing the feedback about your stay at Econo Lodge Inn And Suites, and we look forward to seeing you again on your next visit.Kind Regards,General Manager

10/10 Fantastiskt

PRIME

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The building is nice and the beds are soft and comfy
Bodde här 1 natt i juli 2023
Svar från General Manager 17 juli 2023
Dear Prime, thank you for your awesome review of Econo Lodge Inn And Suites. We are delighted that youloved our comfortable beds and got a great night's sleep. It is our top priority toprovide a refreshing, relaxing stay to every guest; therefore, we appreciate your kindremarks. We look forward to your nextvisit.Kind Regards,General Manager

6/10 Okej

John

Gillade inte: Renlighet och boendets skick och faciliteter
Pricing fair, hotel needs updating
Bodde här 3 nätter i juli 2023
Svar från General Manager 13 juli 2023
Dear John, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest'svaluable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit to Stevens Point.Kind Regards,General Manager

4/10 Dåligt

John

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Shower was coming out like a hose, both sinks had hot and cold on the wrong sides, queen mattress’s on double frame. Sit or lay on edge of bed you will slip off onto the floor, hot tub was inoperable, pool area had no towels and wasn’t very clean. Continental breakfast was choice of 4 high sugar cereals, nothing else! Check in was through a kiosk. Hard to find a worker anywhere!
Bodde här 4 nätter i juli 2023
Svar från General Manager 5 sep. 2023
Dear John, thank you for being our guest. We sincerely apologize for these issues that impactedyour stay. We never mean to disappoint our guests in any way, and we appreciateyou bringing these concerns to our attention. Our top priority is to take care of ourguests, so please be assured that we will follow up regarding these matters and takeappropriate action to ensure a more wonderful experience for every guest enteringour doors. We are grateful for your thoughts on this matter and your patience. Wehope you will return so that we can have an opportunity to provide you with a betterexperience.Kind Regards,General Manager

10/10 Fantastiskt

Pao L

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från General Manager 6 juli 2023
Dear Pao, on behalf of our team at Econo Lodge Inn And Suites, thank you for the excellent rating. We striveto deliver clean, comfortable accommodations combined with outstanding service toevery guest; therefore, we appreciate you noticing our efforts. We enjoyed havingyou, and we hope we will continue to be your hotel of choice whenever you return to Stevens point.Kind Regards,General Manager

2/10 Väldigt dåligt

Jessica

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
They advertised they had a pool/hot tub but when we got there they were both down and after doing some reading on the reviews which I should have done first I guess they have been closed for a long time. The bathtub in the room was spray painted or something on the bottom so there were sharp pieces sticking up, the kids couldn't even take a bath, the toilet that was half used already was just sitting on top of the sink counter, the front of the toilet was not cleaned as you could see pee marks going down it. The double size mattresses were on twin frames I believe as it did not fit the mattress, there was something that looked like poop on the inside of the comforter. There looked to be mold up by the ceiling. Walking through the place they had these big round garbage cans that didn't have a top, we checked in probably around 4 or 5 in the afternoon and they were full to the top when we checked out at 6am the next day they were still full and there was no air through out the hotel hallways and it was really hot outside, so this really smelt bad. I don't ever leave reviews but this place was terrible, definitely not worth the money, I would have gone some place different but every place was at capacity due to the soccer tournaments there which we were part of so we needed to stay in the area. Happy that I didn't find any bed bugs that was the only plus.
Bodde här 1 natt i juni 2023
Svar från General Manager 28 juni 2023
Dear Jessica, on behalf of our entire team, please accept our sincerest apologies for our hotel notmeeting your expectations. We do not take these concerns lightly, especially with thecleanliness of our hotel, as this is an essential priority. We will address this matterwith our housekeeping associates to ensure that it does not happen again. We hopeyou will consider giving us another opportunity to host you in the future and towelcome you back again soon.Kind Regards,General Manager

4/10 Dåligt

Andrew

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från General Manager 28 juni 2023
Dear Andrew, thank you for taking the time to share your rating. We are sorry if we missed out onany essential opportunities to make your stay the seamless, memorable one youdeserve. Please accept our sincere apologies for any issues you experienced. Wehope you will consider giving us another chance to show you our devotion todelivering excellent hospitality for every guest.Kind Regards,General Manager

2/10 Väldigt dåligt

Brandon

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This was the single biggest ripoff i have ever had. The hotel is rundown, the rooms look like they haven't been updated since the 90s. Paid $170 a night for this it was insane. It smelled awful and the kiosk check in took forever.
Bodde här 2 nätter i juni 2023
Svar från General Manager 26 juni 2023
Dear Brandon, thank you for taking the time to share about our hotel. We are sorry you weredisappointed with some aspects of your stay. We strive to maintain highstandards, not only in service but also in keeping with our hotel's overall lookand feel. Improvements to various areas are scheduled on a rotating basis,and we will gladly share your feedback with the appropriate individuals as weplan for the future. We do hope you will consider us again the next time youare in the area.Kind Regards,General Manager

4/10 Dåligt

Arleen

Reste med familjen
Gillade inte: Rummets bekvämlighet
My rating is 1 -10 and I would give it a 3
We had to ask for anything! Grandchildren were very disappointed since the pool was closed. Disappointed in the breakfast since it only consisted of cereal.
Bodde här 7 nätter i juni 2023
Svar från General Manager 21 juni 2023
Dear Arleen, thank you for choosing us and for sharing your comments. It is veryunderstandable how these events detracted from a relaxing and seamlessvisit. We strive to create an exceptional, memorable stay for each guest, soplease accept our apologies that this was not your experience. We aregrateful that you have brought these concerns to our attention as we arecontinually growing and improving from our guest feedback. We hope to haveanother occasion to host you in the future and provide you with the seamlessstay you deserve!Kind Regards,General Manager

4/10 Dåligt

Kristin

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Pool was closed the entire weekend 'pending health department inspection', which was a huge disappointment since the only reason we picked this hotel was that it had an available room and a pool. The hotel must have been under construction, since some parts of our room were new and some were old (and moldy like the tub surround) and there was a lot of construction dust both in our room and throughout the lobby. There was no soap at all in our room when we checked in and the TV didn't work, which luckily was fixed promptly by the front desk staff - who were doing their best in a bad situation. The layout of the hotel was great - old school with the pool in the middle and rooms all around - so we'd really hoped for a good experience. Hopefully it will improve when the renovations are completed, but buyer beware if you choose to stay here. It was much cheaper than other options in town, but still a bummer.
Bodde här 2 nätter i juni 2023
Svar från General Manager 21 juni 2023
Dear Kristin, thank you for being our guest and for sharing your experience with fellow travelers.We are sorry for the inconvenience you experienced due to our ongoing remodel. Wewould love for you to experience our updated look and hope you will come back andsee us. Thank you again.Kind Regards,General Manager

2/10 Väldigt dåligt

Ken

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The pool area was closed. The hallways and room smelled of urine and cigarette smoke. The breakfast area was really small and looked like it was under construction. This was not what was shown online when I booked our rooms. There were dogs barking and you could hear the room next to ours. Would no recommend this place at all. To check in you had to use a kiosk and talk to someone on there instead of the person at the front desk.
Bodde här 2 nätter i juni 2023
Svar från General Manager 20 juni 2023
Dear Ken, thank you for your feedback regarding your stay with us. We appreciate hearingabout the items we do well, in addition to the areas we can improve. We regret thatyou were unsatisfied with some areas during your stay with us. Please accept ourmost sincere apology for the inconveniences you experienced. We will be sure tofollow up with the departments mentioned to reinforce our high standards.Thank you once more for your review and for allowing us the opportunity toimprove. We hope to welcome you again in the future.Kind Regards,General Manager

2/10 Väldigt dåligt

Mitch

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2023
Svar från General Manager 1 juni 2023
Dear Mitch, we are very sorry for not meeting your expectations during your visit to our hotel.We never want a guest to leave unhappy, and we are disappointed this was yourexperience. We do hope you will reconsider and stay here again should your travelsbring you back to our area.Kind Regards,General Manager

2/10 Väldigt dåligt

Pamela

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från General Manager 31 maj 2023
Dear Pamela, thank you for taking the time to share your rating. We are sorry if we missed out onany essential opportunities to make your stay the seamless, memorable one youdeserve. Please accept our sincere apologies for any issues you experienced. Wehope you will consider giving us another chance to show you our devotion todelivering excellent hospitality for every guest.Kind Regards,General Manager