Familjehotell i Stilla havet

"The pictures look much better than the reality. The hotel is old and worn out. The service was the most disappointing thing though. I understand the worn out furnitures etc due to the climate and general state of hotels in the area. But the service was poor. Would barely help with restaurant reservations - and when going down to reception to get help, the man working got annoyed I came down for help. He even told me to talk to the restaurant myself and handed me the phone from reception. Moreover, their restaurant staff does not speak english very well. He would not understand our questions regarding the fish and how it was cooked (pregnant wife) and seemed to get annoyed/frustrated by our questions. Simply no warmth in this hotel from the staff. The only time the service was (or seemed) good was during check-in when they explained everything and told us they were there for us and to come to them for any kind of questions or requests. But saying it is different than actually doing it. The waters by this property is not the best either. Only good thing is that Matira public beach is nearby. I would not come back to this hotel honestly. Our next stay at the Conrad was MILES ahead in terms of service (not even comparing the facilities). "