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Recensioner av Best Western Stoke on Trent City Centre Hotel

3 out of 5
Best Western Stoke on Trent City Centre Hotel
66 Trinity Street Hanley, Stoke-on-Trent, England

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 218 av 1000 recensioner" "
8 - Bra i betyg. 352 av 1000 recensioner" "
6 - Okej i betyg. 230 av 1000 recensioner" "
4 - Dåligt i betyg. 108 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 92 av 1000 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

8/10 Bra

Mats

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stoke
Rent och snyggt, bra service, bra läge
Bodde här 5 nätter i september 2019

6/10 Okej

Erica

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i juli 2019

8/10 Bra

gunda

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Weekend
Bra hotell med centralt läge. Rent och snyggt. Ingen information på rummet om frukost, spa avdelning osv!
Bodde här 1 natt i maj 2019
Svar från Neill 7 maj 2019
Thank you for your review, I hope we can welcome you back again in the future

8/10 Bra

Tore

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gammaldags, men perfekt läge för Hanley-vistelse.
Stort, gammalt, något bedagat hotell, med gott om klassiska heltäckningsmattor. Moderniserade badrum, dubbelrummet och resten av hotellet i tillräckligt renoverat skick. Bra säng. Rent. Superläge, med Hanley centrum ett par minuter bort och två stormarknader åt andra hållet. En del trafik på framsidan. Bussterminal 5-10 minuter bort. Testade inte restaurangen, men gott om alternativ i de närmaste kvarteren.
Bodde här 3 nätter i mars 2019
Svar från Neill 9 apr. 2019
Thank you for your lovely review, I hope we can welcome you back soon

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Svar från Patrick Fitzgerald 8 maj 2018
Hello, Many thanks for taking the time to post your kind review.

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stokevistelse
Vistades i Stoke för att närvara på min dotters examen från Stafford Shire University. Hotellet låg bra placerat, mellan Universitetet och min dotters hus samt nära busstationen, promenadavstånd.
Bodde här 3 nätter i juni 2017
Good morning Anders, Many thanks for your kind review. I hope you had a wonderful day at your daughter's graduation, and we wish her well in her future career. Regards, Patrick Fitzgerald.

6/10 Okej

Robert

Enkelt men OK
Billigt, ganska slitet, men helt OK hotell. bra läge i den mest levande delan av Stoke-on-Trent (Hanley)
Good morning Robert, Many thanks for posting a review following your recent stay with us. We are pleased to hear that you found our location to be convenient for the local attractions, and we look forward to welcoming you back on a future visit to Stoke. Regards, Patrick Fitzgerald.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 22 okt. 2016
Good morning, Many thanks for taking the time to post a review following your recent stay with us. We hope to see you again when next in town. Kind regards, Patrick Fitzgerald.

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 24 aug. 2016
Hello Maria, Many thanks for your review. We hope to see you again soon. Regards, Patrick Fitzgerald.

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Svar från General Manager 8 aug. 2016
Hello, Many thanks for your review. Kind regards, Patrick Fitzgerald.

6/10 Okej

Gunilla, Stockholm

Gillade inte: Renlighet
Störande trafik och ljud från gatan till klockan 3 på morgnarna. Helt galet med rum ut mot klubbverksamheten.
Svar från General Manager 13 aug. 2016
Hello Gunilla, Your comments are noted. Kind regards, Patrick Fitzgerald.

6/10 Okej

Mona Hilde

Bodde här 3 nätter i november 2022

6/10 Okej

Mark

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Bodde här 2 nätter i november 2022

8/10 Bra

Lauren

Bodde här 1 natt i november 2022
Svar från Reception 19 nov. 2022
Thank you for your feedback.

8/10 Bra

Kenneth

Reste i grupp
Gillade: Personal och service
It was ok
Bodde här 1 natt i november 2022
Svar från Reception 16 nov. 2022
Thank you for your feedback.

10/10 Fantastiskt

Michael

Bodde här 1 natt i november 2022
Svar från Reception 13 nov. 2022
Thank you for your kind review.We look forward to welcoming you back soon.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Bodde här 1 natt i oktober 2022
Svar från Reception 3 nov. 2022
We appreciate your custom and feedback.

6/10 Okej

David

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Bodde här 2 nätter i oktober 2022
Svar från Reception 30 okt. 2022
Thank you for your feedback.

8/10 Bra

Nikki

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Reception 30 okt. 2022
Thank you for your feedback.

10/10 Fantastiskt

A

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ideal location for Regent Theatre goers
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
Bodde här 1 natt i oktober 2022
Svar från Tom - Reception 30 okt. 2022
Thank you for your fantastic feedback, we very much appreciate it and hope to welcome you back soon.

2/10 Väldigt dåligt

Stephen

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Bodde här 2 nätter i oktober 2022
Svar från Reception 28 okt. 2022
Thank you for your feedback.

6/10 Okej

Graham

Bodde här 1 natt i oktober 2022
Svar från Reception 3 nov. 2022
Thank you for your review.

6/10 Okej

joseph

Reste med familjen
Gillade: Personal och service
The property is fine for the price paid. Staff are pleasant and helpful.
Bodde här 1 natt i oktober 2022
Svar från R 28 okt. 2022
Thank you for your review.

4/10 Dåligt

Alain

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Old. In desperate need of refurb
Bodde här 2 nätter i oktober 2022
Svar från Reception 23 okt. 2022
Thank you for your feedback.

8/10 Bra

FREDERIC

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring
Bodde här 1 natt i oktober 2022
Svar från Neill 22 okt. 2022
Thank you for your review, we serve food from 5pm until 9pm each day, I am sorry that this was not late enough for you.

10/10 Fantastiskt

Nigel

Bodde här 2 nätter i oktober 2022
Svar från Neill 22 okt. 2022
Thank you for your perfect score review

6/10 Okej

Laura

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Pretty basic, a bit disappointing
Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids
Bodde här 1 natt i oktober 2022
Svar från Neill 22 okt. 2022
Thank you for your review, I am sorry that the lack of sachet hot chocolate and our scheduled leisure club closure caused you and your family to not fully enjoy your stay

4/10 Dåligt

Melanie

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Upgrade needed.
Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.
Bodde här 1 natt i oktober 2022
Svar från Reception 15 okt. 2022
Thank you for your feedback.

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was fine for a couple of night stay
Bodde här 2 nätter i oktober 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Stéphane

Bodde här 1 natt i oktober 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Daniel

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Quick Stop.
The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well
Bodde här 1 natt i oktober 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Catherine

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Neill 13 okt. 2022
Thank you for your review

8/10 Bra

Joanne

Reste med familjen
Gillade: Rummets bekvämlighet
Theatre stay Stoke on Trent
Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.
Bodde här 2 nätter i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Carlo

Bodde här 1 natt i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Jackie

Bodde här 1 natt i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Scott

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

8/10 Bra

Craig

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good, comfy hotel
Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Bodde här 1 natt i september 2022
Svar från Neill 12 okt. 2022
Thank you for your review

6/10 Okej

Berry

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm
Bodde här 1 natt i september 2022
Svar från T W 18 sep. 2022
Thank you for you review. We do list out check-in time as 3pm, we do charge for early check-in 10 per hour, as listed on all our platforms.

2/10 Väldigt dåligt

Ronnie

Bodde här 1 natt i september 2022
Svar från s 17 sep. 2022
we are sorry to hear that

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från s 17 sep. 2022
Thank you for your rating.

10/10 Fantastiskt

Jess

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Room comfortable, friendly staff, excellent breakfast
Bodde här 1 natt i september 2022
Svar från s 17 sep. 2022
thank you for your comment

10/10 Fantastiskt

Zoe

Bodde här 1 natt i september 2022
Svar från s 17 sep. 2022
thank you

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awful..had high expectations but very disappointed
Dirty,unhygienic..unpleasant experience Blood / poo in the bed, pillows and on sheets .. they hadn’t been changed obviously. Dirty floor , not hoovered or mopped in bathroom, towels were stained brown with body fluids also, mould in around bathroom, very outdated, dust everywhere .. complained to manager and had to sit in hotel lobby for 1 hour whilst they found another room, not a good experience and definitely would not recommend, I had very high expectations but the service and cleanliness of this hotel was appalling, for £90 i expected a lot more .. would not recommend to anybody !!!
Bodde här 1 natt i september 2022
Svar från Tom 13 okt. 2022
Please accept our sincere apology for failing to exceed your expectations during your stay

6/10 Okej

Asif

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Ok hotel, but check the facilities are operational
We chose this hotel because we had stayed before and were pleased with the experience. Many of the plus points were the same, location, service, convenience, value for money, cleanliness. The only two things which were below par were the mattresses were two soft, so you were left wondering if you would roll off! Also, we booked for the pool and leisure facilities. On arrival, we were told the pool was out of order, and it would be some time before it was fixed. We didnt get the use of the pool once. As that was a major reason for booking, it left a bit of a dampener on a generally otherwise good experience.
Bodde här 2 nätter i augusti 2022
Svar från TW 13 okt. 2022
Thank you for your review, Unfortunately our pool has been out of action for some essential repairs to the filteration equipment

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was slow waited at reception for an hour before going to our room.room was dirty bed sheet not Clean duvet sheet had molds on the hotel smelt and we saw rats now and there.not very good hotel won’t be returning and don’t advise to go here
Bodde här 2 nätter i augusti 2022
Svar från TW 13 okt. 2022
Thank you for your review

2/10 Väldigt dåligt

Laura

Gillade inte: Personal och service
Bodde här 1 natt i augusti 2022
Svar från Neill 13 okt. 2022
Thank you for your review, such a shame you failed to give us any information to assist us with improvements

4/10 Dåligt

Muhammad Imran

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Issue with Leisure centre, breakfast, and general service!
Bodde här 2 nätter i augusti 2022

4/10 Dåligt

Natalie

Bodde här 2 nätter i augusti 2022
Svar från Neill 12 okt. 2022
Thank you for your review

2/10 Väldigt dåligt

Edward

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Lovely staff - rooms not so nice
Bathroom
Mould on ceiling
Rusty shower rail
Bodde här 2 nätter i augusti 2022
Svar från Neill 12 okt. 2022
Thank you for your review