Dear Guest, We are pleased to read your feedback and thank you very much for taking the time to write it. To know that your stay in our hotel was satisfying, is our greatest reward!We hope to have the pleasure to welcome you again in our hotel in the near future.Kind Regards,

Dear Guests,We would like to thank you for taking the time to share your impressions of your visit to the Grand Hotel. We regret that you did not enjoy our breakfast very much. It is very popular and much appreciated by our other guests. , which is very popular and appreciated by our other guests. As a 3-star hotel, we have focused on the quality of our products. For your information, breakfast is always included in every reservation and there are no supplements, as may be charged in other hotels. Our bread and Viennese pastries are delivered each morning by our artisan baker, and include Alsatian specialities such as mini Stolle, mini Alsatian streussel, mini pains au chocolat and mini croissants. Our scrambled eggs are prepared each morning by our kitchen staff (who can add salt and pepper to taste), and are not industrially produced. . the knack sausages come from a local butcher's, the tea and yoghurt and cereals are organic, the coffee machines use real ground coffee beans from RECK and are of premium quality, we also have various cheeses and fresh fruit and farmhouse fruit juices.We are sorry that you are disappointed with the umbrella service for which a deposit is required. Indeed following lot of losses and umbrellas not returned or broken, we are now obliged to request a guarantee deposit per umbrella. This is a service offered by our hotel. The umbrella is not paid for, the deposit money is returned at the end of the stay, once the umbrella has been returned.Best Regards,

Dear Guests,We would like to thank you for taking the time to share your impressions of your visit to the Grand Hotel. We would like to apologise for the fact that our service did not fully meet your expectations. The hotel was fully booked on your first night, and a solution has been provided. Indeed you booked a Privilege room and the second night you have been relocated to a superior connecting room with lovely view of station. This explains the reimbursement of the category difference between superior and privilege of 15 per room. On the day of departure, you told us that everything had gone smoothly, but we regret that you didn't dare tell us when you validated the superior, so that we could find other solutions.We are continuing our renovation work to improve our services. We look forward to welcoming you back to the Grand Hôtel *** Strasbourg.Yours sincerely