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Recensioner av TownePlace Suites by Marriott Suffolk Chesapeake

2.5 out of 5
TownePlace Suites by Marriott Suffolk Chesapeake
8050 Harbour View Blvd, Suffolk, VA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 80 av 151 recensioner" "
8 - Bra i betyg. 40 av 151 recensioner" "
6 - Okej i betyg. 17 av 151 recensioner" "
4 - Dåligt i betyg. 6 av 151 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 151 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Lachean, Schertz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Staff was excellent
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice location, areas were kept clean, staff was very nice will revisit again
Bodde här 3 nätter i december 2023
Svar från K. Martin 30 jan. 2024
Andrea, We are so happy to hear that you enjoyed your stay with us! I'll be sure to share your feedback with the team. We hope to see you again soon.

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Allissia

Bodde här 1 natt i december 2023
Svar från K. Martin 30 jan. 2024
Allissia, Thank you for your score of our property. We are happy you were pleased with your experience here and we hope to see you again!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Like a small apartment
Friendly staff. Very roomy, clean, double bedroom, nice kitchen area. Decent breakfast.
Bodde här 2 nätter i december 2023
Svar från K. Martin 30 jan. 2024
Thank you so much for taking time to share your feedback with us. I'll be sure to share your kind words with the team. We hope to see you again soon.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and value.
Bodde här 1 natt i december 2023
Svar från K. Martin 30 jan. 2024
Kevin, Thank you so much for taking the time to share your experience with us. We are happy to hear you were pleased with your experience. We hope to see you again soon!

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was awesome. Super clean. Staff way too kind and nice. Quiet. Comfty beds.
Bodde här 2 nätter i december 2023
Svar från K. Martin 30 jan. 2024
Maria, Thank you so much for taking the time to share your feedback with us. We are glad to see that you enjoyed your stay with us, and we hope to see you again soon.

10/10 Fantastiskt

Monica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our 5th time staying at TownePlace. Great professional staff and location is great.
Bodde här 4 nätter i november 2023

10/10 Fantastiskt

Jose

Bodde här 1 natt i november 2023
Svar från K. Martin 30 jan. 2024
Thank you so much for taking the time to share your rating with us. We are glad to know you enjoyed your experience and we hope to see you again soon.

10/10 Fantastiskt

ellen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från K. Martin 22 nov. 2023
Ellen, Thank you so much for rating your recent stay with us! I'm glad to know it was a 10 out of 10. We hope to see you again soon!

8/10 Bra

Andrea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, my stay was nice and clean. It is a very busy hotel especially on the weekends. The walls are super thin, and you will definitely hear your neighbors. If you want some quiet time, then ask to be in a room away from others.
Bodde här 3 nätter i oktober 2023
Svar från K. Martin 22 nov. 2023
Andrea, Thank you so much for your feedback about your stay. We really appreciate it. I'm happy your enjoyed your stay with us. I apologize for your noisy neighbors. Hopefully we'll see you again soon!

2/10 Väldigt dåligt

Donna

They overbooked and canceled my two bedroom reservation when I arrived off of my flight. Putting us in a very bad situation as we were traveling with an elderly parent. They lied by contradicting in a cancellation letter that it was because of water damage. They offered no concession or refund or help in recovering our costs. They suggested Another hotel that was less than desirable, half the price, and not in the location we needed close to the Bickford assisted living facility that was in walking distance. We would have visited on a different day had we known ahead of time. They literally ruined our trip. The GM was no where to be found. The gal helping did not go the extra mile and was matter of fact about our displacement. But instead mentioned they were so full and overbooked from an apparent military convention. Yes Marriott put their profit over their people.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Cherie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My family and I just needed a place to stay for the night in our way home from NC. This property was affordable, nice & clean and the staff was friendly.
Bodde här 1 natt i september 2023

6/10 Okej

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent, absolutely no complaints!!
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

sharon m

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very nice stay
our one night stay was great. The employees were very friendly and helpful. Very nice quiet area, just off the main roads.... Room and bed was perfect.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Daniel

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst Marriott hotel experience ever! The noise started at 4:30 a.m. each day to 6:30 a.m. Cabinets slamming, shelves slamming...all sounds emanated from the downstairs area. We stayed nearly a WEEK and they NEVER cleaned the room! They are using "pandemic rules" that they "spot clean the room." We checked in on a Saturday and they stated the room would be cleaned on Monday. They didn't touch the room. There was tons of dust on top of the computer desk and behind the night stands. It was truly disgusting. Spring cleaning apparently isn't on the mind of this MARRIOTT branded hotel! It took them 2 days to clean a cranberry juice spill in the main hallway. The room had little micro bugs (looked like some sort of mosquito) in it. The air vents on the HVAC were dirty and the carpet was dirty. The carpet had not been cleaned of a pet crap stain. It is amazing to me that this property can keep the "MARRIOTT" branding when it is being so poorly managed. Truly pathetic. No daily maintenance on the swimming pool area. We have stayed at Marriott Hotels for 25 years. NO MORE! That's it. This hotel is epitomizing the MARRIOTT HOTEL BRAND'S "RACE TO THE BOTTOM." CONGRATULATIONS !!!!!!! We have stayed at MOTEL 6 chain hotels and ECONO LODGE hotels that were CLEANER than this property!!!!!
Bodde här 6 nätter i juli 2023

10/10 Fantastiskt

Jeffrey

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Suffolk stay
Awesome place for business or restaurant nice and quiet and lots of nearby places to eat….
Bodde här 1 natt i juni 2023
Svar från K. Martin 30 juni 2023
Jeffrey, Thank you so much for taking the time to share your recent experience with us. We are happy to know that you enjoyed your time with us. Hopefully we will see you again soon.

8/10 Bra

Willis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All around good trip
It was cool
Bodde här 2 nätter i juni 2023
Svar från K. Martin 30 juni 2023
Willis Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you again soon.

10/10 Fantastiskt

Arthur, Cary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Hotel was nice but the true gem is the staff. They treated us like family. I was blown away how nice the staff was during our stay. They knew my family names and gave great recommendations for activities in the area. Bases on my experience, I would definitely stay there again.
Bodde här 2 nätter i juni 2023
Svar från K. Martin 30 juni 2023
Arthur, Thank you so much for your kind words. We are incredibly happy to see that you've enjoyed your time with us and we hope to see you again soon!

10/10 Fantastiskt

Delna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is clean and smell great
Bodde här 1 natt i maj 2023
Svar från K. Martin 30 juni 2023
Delna, Thank you so much for sharing your feedback about our recent stay with us. We hope to see you again soon.

8/10 Bra

Hayden

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
all good
Bodde här 2 nätter i februari 2023

10/10 Fantastiskt

Ananda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Monica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet, clean and friendly staff
All staff that I encountered were super nice and professional!! Hats off to the front desk staff for always being so pleasant
Bodde här 4 nätter i december 2022

10/10 Fantastiskt

Edith

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet
Bodde här 1 natt i oktober 2022

8/10 Bra

Omari

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel, great location for the event I attended and great customer service
Bodde här 1 natt i september 2022

10/10 Fantastiskt

Samone

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had an all around great stay!
Bodde här 1 natt i september 2022
Svar från K. Martin 6 sep. 2022
Thank you so much! We are glad to hear you enjoyed your time with us. We look forward to seeing you next time.

2/10 Väldigt dåligt

Marcos

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
I was charged double for the room when it was already paid for
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Gloria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The kitchenette of the room was very nice. I have no complaints.
Bodde här 1 natt i augusti 2022
Svar från K. Martin 6 sep. 2022
Thank you so much for your feedback. We're glad to know you enjoyed your time with us. Hopefully we'll see you again soon!

2/10 Väldigt dåligt

Keith

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
On check in I had to wait an hour for the room to be ready. Room was dirty and outdated staff was rude
Bodde här 1 natt i juli 2022

8/10 Bra

Theodore R

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i juli 2022

10/10 Fantastiskt

Cathy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were spacious and bedroom furniture large enough to store our belongings for the week. Clean towels every other day was a big plus. Close to the beach!
Bodde här 6 nätter i juli 2022
Svar från K. Martin 6 sep. 2022
Thank you so much for sharing your feedback about your stay with us. We are glad you enjoyed your time and we can't to see you again!

6/10 Okej

stephanie

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Just ok
I think this hotel is used more for long term now, versus short term stays. We stayed here a couple of years ago and it was great, so that is why we booked again. This time unfortunately we had a hard time getting housekeeping to service our room. One woman at the front desk told me it is done every other day I was going to be hard, but ours was missed one day. So I specifically requested they knew it the next day and that lady at the front desk said they only service the rooms every seven days. I think there is some confusion going on. We just needed fresh towels maybe a vacuum, trash emptied and stuff like that, but never got it at all during our four night, five days day. Such a bummer!
Bodde här 4 nätter i juli 2022
Svar från K. Martin 6 sep. 2022
Thank you so much for your Feedback about your recent stay. Towneplace Suites is designed for extended stay travelers but all are welcomed. Housekeeping services are set up to cater to our extended stay guests but can be customized by request. Hopefully we'll see you again soon.

8/10 Bra

Equaisa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great except that First Lady with the bald gold hair she was very rude and did not acknowledge us as we walked in and when I asked her she was very cold and did not want to help with keeping my four year old cake cold while we waited to check in she is not professional I also filed a compliant about her if u don’t like ur job get a new one don’t take it out on guests that are spending their hard working dollars that’s plays a part in you being able to collect a pay check
Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Crystal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was my first stay and i had the 2bd. Suite. The room was VERY clean and this may sound weir, but it had that clean smell , which is a plus for me. The staff were real nice too and they are kid friendly as well.
Bodde här 1 natt i mars 2022
Svar från K. Martin 30 mars 2022
Thank you so much for sharing your feedback about your stay! We are incredibly happy to know you have enjoyed your stay with us. We hope to see you again soon!

10/10 Fantastiskt

Daron

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022
Svar från K. Martin 15 feb. 2022
Daron, Thank you for your feedback. We are glad to see that you had a good time during your stay and we hope to see you again soon.

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
Nice quite place. The staff was very nice and helpful and the room was very comfortable
Bodde här 1 natt i december 2021
Svar från K. Martin 27 dec. 2021
Richard, Thank you so much for taking the time to leave feedback about your stay. We are happy to know that you enjoyed your time with us and we hope to see you again soon!

4/10 Dåligt

Venisa, CARROLLTON

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
This property really needs a through cleaning and please updaye that nasty dinghy furniture. The hallway and my room smelled like mold. Yuck
Bodde här 1 natt i december 2021
Svar från K. Martin 22 dec. 2021
Thank you so much for your feedback Venisa. I have shared with our team to ensure we make the necessary improvement for better guests experience. As always, thank you for your stay and we hope to see you again soon,

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
I Paid Travelocity for a room and when i arrived at the hotel the kind receptionist lady told me they were fully booked. Then a hour later the hotel calls me and said a room was now free. After my stay at the hotel i looked at my bank account and i was charged full price from Travelocity and full price from the hotel. I was charged TWICE. I called both Travelocity and the hotel about the problem and the hotel told me to call Travelocity and Travelocity said they would send me a email and give me my money back but no email no money!!!!!!!!!
Bodde här 1 natt i augusti 2021
Svar från Kevon Martin 9 sep. 2021
Hello, I sincerely apologize about the confusion. If this has not been taken care of please feel free to reach out to me directly at the hotel and I will do my best to assist you with this.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Did not receive room cleaning and had to go to get fresh clean towels
Bodde här 6 nätter i juli 2021
Svar från K.Martin 9 sep. 2021
Thank you so much for taking the time to leave your feedback. I am glad that you enjoyed your stay with us. I apologize that housekeeping services were not fully explained to you. Hopefully we will see you again soon!

6/10 Okej

Verifierad resenär

Reste med familjen, Reste med husdjur
I had a reservation at Town Suites because it was pet friendly. Called around 11:30am prior to arrival hoping to check in around 12:30. Staff said housekeeping came in a 10:00 and the room would not be ready until 2:30 or 3:00. I ran errands and tried again at 1:30. Was told there were no rooms ready. Left and received a call around 2:30 that my room had mechanical issues and I was transferred to the Courtyard next door. Guess what? No pets allowed. I had to scramble to find someone to watch my dog at great inconvenience. The Courtyard was a smaller room and showed it’s age but was clean enough. The experience left me frustrated. I’ve never had this problem with any other Marriot I’ve stayed with. Oh well, I guess Covid and government handouts played heavily into it.
Bodde här 1 natt i juli 2021
Svar från K.Martin 20 juli 2021
Thank you so much for your feedback about your stay. We do our best to try to make the guest experience as smooth as possible and unfortunately we weren't able t accomplish that during your stay. Please accept my sincerest apologies. We hope you will give us an opportunity to make it right in the future. Stay safe.

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay ! Near everything I needed to be ...all employees where super nice and helpful
Bodde här 2 nätter i juni 2021
Svar från K. Martin 22 juni 2021
Thank you so much for taking the time to leave feedback about your stay. We are extremely happy to know that you enjoyed your stay with us. I will be sure to pass on your kind words to the team. We hope to see you again soon.

2/10 Väldigt dåligt

Pamela

Reste med familjen
Gillade inte: Personal och service
Dissatisfied customer
When I got to the hotel my suite had been canceled. They took upon themselves to give me a room at the courtyard. I was pissed to say the least. The suite was for my daughter bridal party
Bodde här 1 natt i maj 2021
Svar från K.Martin 14 maj 2021
Hi Pamela, I am so sorry that your stay was not as smooth as we would have liked. Unfortunately, we do at times have circumstances beyond our control that requires us to put rooms out of order. I apologize that we weren't able to find a solution you were happy with. Hopefully you will give us another opportunity to make things right.Thank you so much for sharing your feedback.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice property. Furniture could be updated. A bit worn and banged up. We had a two bedroom which was great. Made it comfortable for 4. Staff was very accommodating and awesome. Friendly and answered questions quickly. We were ther
Bodde här 5 nätter i april 2021
Svar från K.Martin 5 maj 2021
Thank you so much for your feedback. We always love to hear how the experience is. I'm happy that we were able to share our hospitality with you and we hope to see you again if you are ever in the area.

6/10 Okej

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The hotel is ok and very clean. However, an employee by the name of Sophia is rude, disrespectful, and seems to be annoyed at the thought of helping a cuatomer. I never agreed to an advance payment and gave a credit card for them to place a hold. The intention was to then pay the full amount with a different card as their front desk placard suggests.They ended up charging the advance payment and only allowed me to pay the second day with a different card. My annoyance is from the lack of communication and the unwillingness to help.
Bodde här 2 nätter i april 2021
Svar från K.Martin 8 apr. 2021
Thank you so much for your feedback. I apologize that you encountered an issue with one of our desk clerks. I have shared your feedback with her and the team in order to shine light on the importance of guest experience. I apologize for any confusion with your method of payment. We do authorize all cards after 6 PM on the date of arrival to guarantee reservations. You may change the method of payment at any time. Thank you again for your stay and we hope to see you again soon.

10/10 Fantastiskt

Joseph

Bodde här 20 nätter i november 2020

10/10 Fantastiskt

shawn, houston tx

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and friendly staff. Was clean only down fall was they need more trash bags in the rooms
Bodde här 2 nätter i juli 2020

8/10 Bra

Mikaela

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay
Nicki and Cindy at the front desk were very nice and helpful. My room was clean and comfortable. There is no sponge at the sink though. BYOSponge. My only complaint (and this is pretty standard for a hotel) was my wall neighbor watched Forensic Files until 3am and despite the hosts very soothing voice, it kept me up. Probably solved 5 murders though.
Bodde här 5 nätter i juli 2020