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Recensioner av The Pinnacle Lodge

3 out of 5
The Pinnacle Lodge
2503 Eagle Court, N, Sun Peaks, BC

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 280 av 374 recensioner" "
8 - Bra i betyg. 64 av 374 recensioner" "
6 - Okej i betyg. 16 av 374 recensioner" "
4 - Dåligt i betyg. 11 av 374 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 374 recensioner" "

9,4/10

Renlighet

9,6/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

8/10 Bra

Neal

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 3 nätter i februari 2024
Svar från Director Inventory Management 26 apr. 2024
Thank you

4/10 Dåligt

Grant

Reste med sin partner
For a reasonable rate, it would’ve been not bad. But for over $400 per night, then an extra $40 “resort fee” added to the bill, this was a huge disappointment. I took my wife here for our anniversary hoping for a nice experience and we definitely didn’t get what we paid for. I heard complaints all weekend for the same issues. Expensive and dated. Again, for say even $150 per night, I could look past the quality of this resort, however for the cost, definitely disappointed in the overall experience.
Bodde här 1 natt i mars 2024
Svar från Director Inventory Management 24 mars 2024
I apologize you were unhappy. I am baffled by the rate you are quoting as that wasn't the charge we show. Please contact us so we can discuss this further. We want to make sure you were charged correctly.

8/10 Bra

Alison

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The friendliness of all the staff is what sets this lodge apart from many others. It’s well run with the staff accommodating and helpful. The provided breakfasts are hot, plentiful and just what you need before a day of skiing. The rooms are big, perhaps a bit out dated but who cares the beds are comfy and plenty of hot water. The location is great a very quick drive to the main ski parking lot and a manageable walk if you prefer. Easy walk to the village. We will look to stay here again. Good value for money.
Bodde här 5 nätter i mars 2024
Svar från Director Inventory Management 20 mars 2024
We cant wait for you to come stay with us again, Thank you!!

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The good: Property is well kept and clean. Views of slopes are nice. Parking was easy. Staff are very friendly. The breakfast is great. Village trail pathway is nearby and lovely. The bad: wifi was completely non-functional. NOT ski in, ski out. Lift ticket kiosk is a good 15 minute walk, carrying all gear. Resort fee is an annoying add-on. Just include it in room price and save us all the grief.
Bodde här 3 nätter i mars 2024
Svar från Director Inventory Management 15 mars 2024
We are so glad you were happy with the resort and staff. Thank you for staying with us.

10/10 Fantastiskt

Carol

Reste med sin partner
I love this lodge! We will return. Staff is awesome, breakfast, Awesome! Great walking distance to the village.
Bodde här 2 nätter i februari 2024
Svar från Director Inventory Management 12 feb. 2024
Awesome! We appreciate your kind words and are so happy you enjoyed your stay.

10/10 Fantastiskt

Richard Gordon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Director Inventory Management 29 jan. 2024
Thank you

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Ok at best.
Staff arrived late, coffee and breakfast not ready when stated it should be. Resort fee wasn't disclosed prior to booking. Don't think it would boom agan for the price.
Bodde här 2 nätter i januari 2024
Svar från Director Inventory Management 29 jan. 2024
I apologize for the staff being late with breakfast. We do disclose the resort fee in the booking disclaimers. I am sorry you were unhappy with the stay. We strive to exceed the expectation.

10/10 Fantastiskt

Jody

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
liked the friendly and professional staff
Bodde här 1 natt i januari 2024
Svar från Director Inventory Management 19 jan. 2024
We appreciate that!

10/10 Fantastiskt

arnold

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything - staff super helpful and friendly, breakfasts were great, lounges so spacious and comfortable, rooms comfortable with everything you need. Loved my stay
Bodde här 5 nätter i december 2023
Svar från Director Inventory Management 19 jan. 2024
Please come stay again

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Director Inventory Management 19 jan. 2024
Thank you

10/10 Fantastiskt

Jasmine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet place and warm staff, great recreation and eating area.
Bodde här 3 nätter i december 2023
Svar från Director Inventory Management 31 jan. 2024
We appreciate that. Thank you

10/10 Fantastiskt

Ellen

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Richard is a wonderful host The breakfast is exceptional
Bodde här 2 nätter i december 2023
Svar från Director Inventory Management 19 jan. 2024
Yes Richard is wonderful. Thank you for staying with us.

10/10 Fantastiskt

Amy

Bodde här 1 natt i december 2023
Svar från Director Inventory Management 19 jan. 2024
Thank you

10/10 Fantastiskt

Whitney

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Director Inventory Management 19 jan. 2024
Thank you

10/10 Fantastiskt

Giuseppe, Kelowna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good.
Bodde här 2 nätter i december 2023
Svar från Director Inventory Management 19 jan. 2024
Thank you

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Bekvämligheter
The manager Richard was super friendly and helpful. The room was clean, the lobby and games/puzzle area was such a nice place to hang out in in the evening and the breakfast was awesome. I would hands down stay here again.
Bodde här 2 nätter i december 2023
Svar från Director Inventory Management 5 dec. 2023
This makes us really happy. Thank you!

10/10 Fantastiskt

Brenda

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The manager was very friendly and explained the property and its facilities thoroughly. The room was cozy and clean. Definitely coming back to this lodge for future trips :)
Svar från Director Inventory Management 4 dec. 2023
We can't wait for your return. Thank you.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I recently hosted my birthday party at the Pinnacle. 6 adults and 6 kids. The manager, Richard, made everyone feel so welcome and he helped make it a very special weekend. This is by far our best resort experience.
Bodde här 1 natt i november 2023
Svar från Inventory Administrator 22 nov. 2023
Thank you. Glad you enjoyed our resort. Please come stay with us again.

10/10 Fantastiskt

Laura, Chilliwack

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very cozy and comfortable. We were greeted at the door and given a full explanation of what all was available at the lodge. Amazing full breakfast cooked for us in the morning. Would certainly stay there again.
Bodde här 1 natt i november 2023
Svar från Director Inventory Management 6 nov. 2023
Fantastic we are so glad you enjoyed the breakfast and your stay.

10/10 Fantastiskt

Michael

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Richard the host and all the staff were so friendly and helpful ...sauna was a bonus live the outdoor hot tub I will definitely come back 1 st time to Sun peaks and enjoyed every minute just sad I can't stay longer
Bodde här 2 nätter i oktober 2023
Svar från Director Inventory Management 27 okt. 2023
Yes! Glad you enjoyed the sauna. Please come stay with us again.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bait and switch
We learned in arrival that Pinnacle Lodge is a time share property that sells rooms in the off season. We expected a resort and got something completely different. We were shocked. No restaurant, no elevator, no help for disabled people to get to the room, crappy mattresses ( we almost slept in the car), dated rooms. We went 30 miles out of our way for what we thought would be a great place, a warm dinner after a long drive, and were sadly disappointed. There were no amenities. Richard the manager was personable and upbeat, but ultimately not helpful for what we needed or expected. We were told we could use their microwave or bbq to cook our own dinner or walk into town to search for something that was open. Hotels.com should be ashamed for how they dishonestly market this place.
Bodde här 1 natt i september 2023
Svar från Director Inventory Management 5 okt. 2023
I see you stayed with us for one night. I apologize the expectation wasn't met.

8/10 Bra

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So close to the village, yet surrounded by nature
Bodde här 1 natt i augusti 2023
Svar från Director Inventory Management 12 sep. 2023
Glad you enjoyed your stay.

10/10 Fantastiskt

Lucas

Reste med sin partner
Gillade: Bekvämligheter
Robert was a fantastic host, very helpful and knowledgeable. Great location and lots of room to store our bikes
Bodde här 1 natt i augusti 2023
Svar från Director Inventory Management 28 aug. 2023
Glad you enjoyed your stay! Come see us again.

10/10 Fantastiskt

Chalita

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had such an awesome stay. This place feels so homie and the staffs are so nice and kind. I can't wait to come back in the winter!
Bodde här 1 natt i augusti 2023
Svar från Director Inventory Management 15 aug. 2023
We cant wait for you to come back. Thank you!

10/10 Fantastiskt

John

Bodde här 1 natt i augusti 2023
Svar från Director Inventory Management 15 aug. 2023
Thank you

10/10 Fantastiskt

Huizi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Richard is very warm and nice! We stayed here on our way home from banff/jasper and it made us feel at home already. Mom loved this place.
Bodde här 1 natt i augusti 2023
Svar från Director Inventory Management 7 aug. 2023
Yes Richard is a gem. We appreciate your kind words

8/10 Bra

Debbie, Dawson Creek

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A nice welcome and friendly stay!
Bodde här 1 natt i juli 2023
Svar från Director Inventory Management 24 juli 2023
Fabulous! Thank you for staying with us.

8/10 Bra

David

Bodde här 1 natt i juli 2023
Svar från Director Inventory Management 19 juli 2023
Thank you for staying with us.

10/10 Fantastiskt

Jennifer van

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från IMC 12 juli 2023
Thank you for staying with us!

4/10 Dåligt

Jamie, Chilliwack

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Only thing good is the hotel is close to the hill
Bodde här 2 nätter i juni 2023
Svar från Director Inventory Management 3 juli 2023
We would appreciate any feedback you could provide as we strive to exceed the guests expectation.

10/10 Fantastiskt

Fernanda

Bodde här 2 nätter i juni 2023
Svar från Director Inventory Management 12 juni 2023
Thank you

10/10 Fantastiskt

Colleen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was close to the village (5 minute stroll). We were visiting during shoulder season, so place was very quiet. We enjoyed being able to sit and enjoy reading in the upstairs area. Staff friendly. Breakfast included.
Bodde här 2 nätter i april 2023
Svar från Director Inventory Management 2 maj 2023
Wonderful! Please come back again soon.

4/10 Dåligt

William, Aurora

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Buyer Beware: No real complaints about the property itself - however, this resort charges an additional $19/person as a resort fee in addition to the room charges posted. Basically, this covers a very expensive breakfast as the additional amenities have little or no value for skiers. Additionally, I needed to check out 1 day early from a week-long stay which I informed them of when I arrived - but when I tried to make this adjustment through Expedia I was told the resort inventory manager named Karen said no. Because of the above, I would never stay at this resort or any sister properties again.
Bodde här 6 nätter i mars 2023

10/10 Fantastiskt

Darryl

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a great stay, the staff was amazing! It was close enough to walk to Sun Peaks and they have daily breakfast as part of the stay. We would definitely stay again.
Bodde här 1 natt i mars 2023
Svar från Director Inventory Management 27 mars 2023
We appreciate your kind words. Thank you for staying with us.

10/10 Fantastiskt

Samantha

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Will DEFINITELY stay here again, probably on a yearly basis honestly. The rooms were incredible, the hot tub and sauna were awesome extras, free parking, and oh the breakfast, it was AMAZING. the staff were incredible, literally cannot say enough wonderful things about our stay here
Bodde här 3 nätter i mars 2023
Svar från Director Inventory Management 15 mars 2023
We appreciate you! We will see you again soon.

10/10 Fantastiskt

marie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
On adore c’est emplacement on peut souper au village mais on peut souper à l’hôtel sur le BBQ extérieur avec toutes l’es commodités
Bodde här 5 nätter i mars 2023
Svar från Director Inventory Management 13 mars 2023
Thank you. We are glad you used the BBQs and had a lovely stay. Come see us again soon.

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really friendly staff. Great breakfast for my gluten free son.
Bodde här 3 nätter i mars 2023
Svar från IMC 7 mars 2023
Thank you for staying with us!

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice breakfast area.
Bodde här 2 nätter i februari 2023
Svar från Director Inventory Management 1 mars 2023
Thank you we appreciate that.

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a great time. Well maintained property and friendly staff.
Bodde här 6 nätter i februari 2023
Svar från Director Inventory Management 27 feb. 2023
We appreciate it. Thank you for staying with us.

10/10 Fantastiskt

Jody

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, beautiful property easy access
Bodde här 1 natt i februari 2023
Svar från Director Inventory Management 23 feb. 2023
Fantastic! Please come see us again soon.

10/10 Fantastiskt

Fran

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Richard was a great host. Very helpful and always making sure we were happy with our stay. Lovely large dining area with a great breakfast served daily. Something different every day. It was set up with a microwave and dishes available to bring your own food if you chose to. They had a very cozy loft area with lots of games, puzzles and movies. Perfect after a day of ski and place to relax with family and friends. Would definitely stay there again!
Bodde här 2 nätter i januari 2023
Svar från Director Inventory Management 6 feb. 2023
We are so glad you enjoyed the loft area to relax after a day of skiing. And we cant wait to have you back soon.

10/10 Fantastiskt

Stephen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great facility. Staff was extremely accommodating to customers. The manager Richard Crossley is the best! He is one of the main reasons we make the Pinnacle Lodge our #1 choice in lodging in Sun Peaks.
Bodde här 4 nätter i januari 2023
Svar från Director Inventory Management 1 feb. 2023
Fantastic! Thank you so much for the lovely review. We will be sure to pass it along to the staff. Please come see us again soon.

10/10 Fantastiskt

Sarah

Bodde här 1 natt i januari 2023
Svar från IMC 7 mars 2023
Thank you

10/10 Fantastiskt

Nathian

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience. Great staff. It’s a couple min walk into the village but parking was easy. Overall a great place stay and highly recommended.
Svar från Director Inventory Management 9 jan. 2023
We appreciate that. Please come see us again soon.

10/10 Fantastiskt

Jenna

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful gem; fabulous location, extra friendly staff, clean environment, great amenities and breakfast options!
Svar från Director Inventory Management 5 jan. 2023
Thank you for the glowing review. We cant wait for you to join us again.

10/10 Fantastiskt

Ron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från Director Inventory Management 5 jan. 2023
Thank you!

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från Director Inventory Management 27 dec. 2022
Thank you

10/10 Fantastiskt

Len

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable, clean, friendly helpful staff. Would go there again
Bodde här 1 natt i december 2022
Svar från Director Inventory Management 22 dec. 2022
We hope to see you again soon!

8/10 Bra

Peter

Bodde här 1 natt i december 2022
Svar från Director Inventory Management 21 dec. 2022
Thank you

6/10 Okej

Richard

Gillade: Renlighet och personal och service