This entire stay was a disaster. Upon checking in and following the check in instructions (codes didn’t work), we realized the door was unlocked so we let ourselves in. The property had not be cleaned from the previous renters. Beds were unmade, dirty towels on the floor, dirty bathrooms, unflushed toilets, trash in the trash cans.
We immediately contacted the property manager via email and phone and got voicemails and no response from the email. When we finally got a response they said they were looking into it. I’ve been contacted VRBO and was told that these were minor issues and that they would also look into it.
The management company did not send anyone out to clean the property and we were forced to find another place to rent just a few doors down. During our state, they never sent anyone to clean the property and they never reached out to try to remedy the problem.
Upon leaving, I did one last check to see if they had ever come to clean the property as they never followed up via phone or email. I walked through the property again, and it was exactly as it was when we checked in.
This management company is terrible. I would not deal with them in the future if I didn’t have to. There was even a note from the actual owner of the unit, apologizing and telling me how embarrassed he was at the management company had not clean the unit. I am seeking a full refund.