“I will send a more detailed complaint separately, however I am still outraged by the way my husband and I were treated by the staff. We were unable to check in despite having the room secured by a credit card. Upon check in I was told that I could not pay with my debit card until check out the next day, but I would have to pay a cash deposit of $200 to check in. The manager later told me that he would want a $300 cash deposit and that the room would have to be inspected by housekeeping before we...
“This is an older place. Two floors no elevator. Check in was easy. Kim the lady who checked us in was helpful. Location was okay. Room was clean. Great deal for the price.”
“They charged me but never gave me key and no check in happened no one answered the calls I stayed at the reception door for an hour nobody came out to open .if the reception people was not available it was their responsibility to make sure to call the customer beforehand or leave the key outside so the person can check in but they charged and enjoyed the charges but doesn’t care about the person staying outside in cold and waiting for them to answer the calls and to come out..open sign means...
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