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Recensioner av Best Western Syracuse Downtown Hotel and Suites

3 out of 5
Best Western Syracuse Downtown Hotel and Suites
416 S Clinton St, Syracuse, NY

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 127 av 244 recensioner" "
8 - Bra i betyg. 60 av 244 recensioner" "
6 - Okej i betyg. 28 av 244 recensioner" "
4 - Dåligt i betyg. 16 av 244 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 244 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Cary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely stay here again
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel and rooms
Bodde här 1 natt i maj 2024
Svar från Stephenie Jones 11 maj 2024
Thank you for being our guest!

10/10 Fantastiskt

Manuel, Jamaica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is great. Close to restaurants/bars and some shops.
Bodde här 1 natt i april 2024
Svar från Stephenie Jones 11 maj 2024
Thank you for being our guest!

10/10 Fantastiskt

gail

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the kitchenette
Bodde här 1 natt i maj 2024
Svar från Stephenie Jones, General Manager 11 maj 2024
Thank you for being our guest!

10/10 Fantastiskt

Brenda, Rochester

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Stephenie Jones, General Manager 11 maj 2024
Thank you for being our guest!

8/10 Bra

Maimouna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Spent a night while in Syracuse. It was all I needed. Great location.
Bodde här 1 natt i april 2024
Svar från Stephenie Jones, General Manager 11 maj 2024
Thank you for being our guest!

10/10 Fantastiskt

Beth Anne

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff. Loved being downtown.
Bodde här 1 natt i april 2024
Svar från FOM 3 maj 2024
Thank you for being our guest! We are so glad that you enjoyed your stay. We hope to have you stay with us again in the future if your travels permit you.

10/10 Fantastiskt

Sandra

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sadly, Syracuse has (like all bigger cities) a homeless/ drug use/ crime problem. Not the hotel's fault. Just pay attention and use common sense.
Bodde här 1 natt i april 2024
Svar från FOM 28 apr. 2024
Thank you for being our guest!!

6/10 Okej

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Everything was great except for the size of the broom closet we stayed in. The room above us, same size, was used for a washer/dryer and ice machine.
Bodde här 1 natt i april 2024
Svar från FOM 28 apr. 2024
Thank you for being our guest. We are sorry to hear that you did not enjoy your stay and that you did not enjoy the hotel's "European" room style, which is the cheaper smallest room we offer. If you would like to discuss this further, please don't hesitate to reach out to the hotel's General Manager.

8/10 Bra

Richard

Reste i grupp
Gillade: Renlighet och personal och service
Super convenient place to stay if your purpose of travel has you downtown for business or pleasure.
Bodde här 1 natt i april 2024
Svar från FOM 28 apr. 2024
Thank you for being our guest!! We appreciate your feedback!

10/10 Fantastiskt

TINA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and comfortable
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay with us again in the future if your travels permit you.

10/10 Fantastiskt

Marcus

Bodde här 1 natt i april 2024
Svar från FOM 3 maj 2024
Thank you for being our guest. We are so glad that you enjoyed your stay. We hope to have you stay again in the future if your travels permit you.

10/10 Fantastiskt

HAYDEE, PALOS VERDES ESTATES

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to visit n walk Syracuse
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

8/10 Bra

lisette

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
The room was not cleaned properly. Full of dust and hair in the shower. The sheets were very rough and the bed was not comfortable. No parking available. Horrible breakfast because of poor quality products . Yogurt and eggs were inedible.
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Fantastiskt

Jean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay again in future if your travels permit you.

10/10 Fantastiskt

Lynda

Reste med familjen
across tne street from the MOST: Museum of Science and Technology
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest! We hope to have you stay again if your travels permit you!

10/10 Fantastiskt

Candace

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Delighted to be back in Syracuse with wonderful accommodations!
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay again if your travels permit you.

10/10 Fantastiskt

Nicole

Bodde här 1 natt i april 2024
Svar från FOM 28 apr. 2024
Thank you for being our guest!!

10/10 Fantastiskt

Rebecca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love this hotel- great location and friendly staff. My only complaints were just that the rooms could be a little dark, and the shower area in the bathrooms was really underlit.
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We appreciate your business and your feedback. The darkness issues in our rooms is being addressed and we are awaiting package choices from our Best Western designer. We hope to have you stay again in future if your travels permit you.

10/10 Fantastiskt

Ronald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
/
Bodde här 1 natt i april 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

6/10 Okej

Philip

Reste med familjen
Very dated for what is a renovated property.
Bodde här 1 natt i februari 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We appreciate your feedback. Renovations wanted to keep intact the historical aspect of our almost 100 year old property! If you have any specific recommendations, we would love to know!

8/10 Bra

janice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest. We hope to see you again if your travels permit you.

8/10 Bra

Angela

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff was excellent. I should have gotten the name of the amazing woman at the front desk. I'm sure she shared it but I am horrible with names. She was welcoming, warm, informative, just awesome in everyway. I did not like that the bed did not fit properly on the bed frame. I was concerned that I might injure my leg trying to navigate away from the exposed frame. Also, a TV guide for the channels would be appreciated. Loved the cleanliness of the hotel. Great central location. I felt safe.
Bodde här 1 natt i mars 2024
Svar från Stephenie Jones 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Fantastiskt

Kristina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic location, and even better service. I cannot say enough about the hotel staff and their willingness to accommodate.
Bodde här 1 natt i mars 2024
Svar från Stephenie Jones 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

8/10 Bra

Darren

Reste med familjen
The parking lot for guests only held around 20 spots and only 1 handicap! The overflow parking lot is almost 2 blocks away
Bodde här 1 natt i mars 2024
Svar från Stephenie Jones 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Fantastiskt

Nancy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The woman at the front desk, Alicia, was so lovely and welcoming. The room was spacious and clean and breakfast today was delicious with many choices. I’d stay here again and recommend it.
Bodde här 1 natt i mars 2024
Svar från Stephenie Jones 29 mars 2024
Thank you for being our guest and thank you for taking the time to share your feedback!

10/10 Fantastiskt

Jennifer

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very personal and professional. Beautiful rooms in a nice neighborhood with lots of options within walking distance
Bodde här 1 natt i mars 2024
Svar från FOM 22 mars 2024
Thank you for being our guest. We are so happy that you enjoyed your stay. We appreciate your feedback.

8/10 Bra

Ana

Reste med sin partner
Great location no housekeeping during your stay ! Bathroom faucet is for a kitchen sink rooms are very tiny no storage in bathroom overall good for a couple of days
Bodde här 3 nätter i mars 2024
Svar från FOM 22 mars 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Fantastiskt

Sharon, Marion

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Came to Syracuse for an event, and found this hotel to be excellently located among many restaurants and bars within walking distance. The area felt safe, the hotel is well kept and the staff very friendly and professional.
Bodde här 2 nätter i mars 2024
Svar från FOM 15 mars 2024
Thank you for being our guest! We are so happy to hear that you enjoyed your stay with us. We hope to have you back again if your travels permit you.

8/10 Bra

Nancy

Bodde här 1 natt i mars 2024
Svar från FOM 14 apr. 2024
Thank you for being our guest!! We hope to have you stay again in the future if your travels permit you.

10/10 Fantastiskt

Jailen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från FOM 28 feb. 2024
Thank you for being our guest!

10/10 Fantastiskt

Dioney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wish they didn’t charge for parking since you are already staying with them.
Bodde här 1 natt i februari 2024
Svar från FOM 15 feb. 2024
Thank you for being our guests and we are so glad you enjoyed your stay. Unfortunately, most hotels nowadays do charge for parking, especially us, since we have to rent our lots from other companies in order to try to provide parking for our guests. We hope to have you stay with us again in the future if your travels permit you.

10/10 Fantastiskt

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it
Bodde här 1 natt i februari 2024
Svar från FOM 13 feb. 2024
Thank you for being our guest! We are soo happy to hear that you loved/enjoyed your stay with us. We hope to have you back again in the future if your travels permit you.

6/10 Okej

Melissa

Bodde här 1 natt i februari 2024
Svar från FOM 22 mars 2024
Thank you for being our guest. We appreciate your feedback.

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super friendly and clean!
Staff super friendly and helpful. They have security cameras on the parking lot where they monitor from front desk. I felt my car was secure. Room super clean. Would stay again.
Bodde här 1 natt i februari 2024
Svar från Stephenie Jones, General Manager 5 feb. 2024
Thank you for your feedback and thank you for being our guest!

10/10 Fantastiskt

Brittany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från FOM 30 jan. 2024
Thank you for being our guest and we are so glad that you enjoyed your stay with us. We hope to have you stay again in the future if your travels permit you!

10/10 Fantastiskt

Dallas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place to stay
Excellent hotel. Lovely, charming and very clean. I have a gripe with the beds not being very comfortable and the pillows are low quality. Everything else is 5 stars.
Bodde här 1 natt i januari 2024
Svar från FOM 14 mars 2024
Thank you for being our guest. We appreciate your feedback and hope to have you stay with us again if your travels permit you.

4/10 Dåligt

Kerry

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Stephenie Jones, General Manager 21 jan. 2024
Sorry to hear that you were not happy with your stay. Please feel free to reach out to me so I can address your concerns. Thank you for being our guest.

10/10 Fantastiskt

Matt

Affärsresenär
Bodde här 3 nätter i januari 2024
Svar från Stephenie Jones, General Manager 17 jan. 2024
Thank you for being our guest!

8/10 Bra

Chris

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Stephenie Jones, General Manager 17 jan. 2024
Thank you for being our guest!

10/10 Fantastiskt

Shannon

Bodde här 1 natt i januari 2024
Svar från Stephenie Jones, General Manager 17 jan. 2024
Thank you for being our guest!

10/10 Fantastiskt

Murray

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Nice rooms but heating was not working, staff happily moved us to an even better room
Bodde här 1 natt i januari 2024
Svar från Stephenie Jones, General Manager 17 jan. 2024
Thank you for being our guest!

8/10 Bra

tina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One fun night
Very friendly staff, lits of food places around. Rooms were nice temperature in room a little off throughout room. Good choices for breakfast. Pretty easy parking even for $12 a night. Clise to a lot of event buildings. Would definitely stay again.
Bodde här 1 natt i januari 2024
Svar från Stephenie Jones 8 jan. 2024
Thank you for the feedback and thank you for being our guest!

10/10 Fantastiskt

Edin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked everything, my wife and i spent three nights very comfortable. The room was clean, spacious pleasant I liked the breakfast. The staff was polite and friendly . I would say: I would stay there again
Bodde här 3 nätter i december 2023
Svar från Stephenie Jones 8 jan. 2024
Thank you for the feedback and thank you for being our guest!

10/10 Fantastiskt

flor, florida city

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Elicia was very welcoming and informative. Room was clean and comfortable. Walking distance to restaurants, bars, shopping and sights. Breakfast could have been a bit better but plenty of options.
Bodde här 1 natt i december 2023
Svar från Stephenie Jones 8 jan. 2024
Thank you for the feedback and thank you for being our guest!

2/10 Väldigt dåligt

SeoHee

Bodde här 1 natt i december 2023
Svar från Stephenie Jones, General Manager 21 jan. 2024
Sorry to hear that you were not satisfied. Please feel free to reach out to me regarding your concerns. Thank you for being our guest.

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från FOM 24 dec. 2023
Thank you for being our guest and we are glad that your enjoyed your stay. We appreciate your feedback. We hope to host you again in the future if your travels permit you.

6/10 Okej

Ryan

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från FOM 24 dec. 2023
Thank you for being our guest. We appreciate your feedback. If you would like to discuss your concerns during your stay further, please don't hesitate to reach out to the hotel's General Manager. We hope you give us another chance in the future if your travels permit you.

10/10 Fantastiskt

Gary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från FOM 24 dec. 2023
Thank you for being our guest and we are happy that you enjoyed your stay with us. We appreciate your feedback. We hope to have you stay with us again in the future if your travels permit you.

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really enjoyed our stay and definitely be back. Called prior to arriving to ask if early check in was available. Woman who answered was very helpful and said they could accommodate our request. Parking lot is small, was able to get one of the last spots. Wasnt sure how to get in, so walked around and had to be let in- building is fully locked (access easy with room key). Building and room a little aged (expected) and suitable. Hotel is walking distance to many restaurants, Land Mark Theatre, THe On- center, and museums. Would definitely stay there again next time im in Syracuse.
Bodde här 1 natt i december 2023
Svar från FOM 24 dec. 2023
Thank you for being our guest and we are so glad that you enjoyed your stay with us. We appreciate your feedback. We hope to have you back again in the future if your travels permit you.