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Recensioner av La Bella Boutique Hotel

3 out of 5
La Bella Boutique Hotel
Unnamed Rd, Barangay Neogan, Tagaytay, Cavite

Recensioner

6,8
10 - Fantastiskt i betyg. 8 av 37 recensioner" "
8 - Bra i betyg. 12 av 37 recensioner" "
6 - Okej i betyg. 8 av 37 recensioner" "
4 - Dåligt i betyg. 3 av 37 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 37 recensioner" "

7,2/10

Renlighet

7,2/10

Personal och service

6,6/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Edward Patrick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Finding the property was quite an adventure since the app we used made us drive around the back which was not easily passable. Also, the room we got still smelled like fresh paint, so we asked to be transferred, which the hotel staff promptly did. Overall experience was average. Not too bad, but not exceptional.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Bernadette

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Hedeliza

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Toilet is to small not safe .
Bodde här 6 nätter i mars 2023

8/10 Bra

Toni

Bodde här 1 natt i februari 2023

8/10 Bra

Jade

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Satisfied
Overall it was a decent place although need to have more options when it comes to food , staff were accomodating and quiet place to relax
Bodde här 1 natt i december 2022
Svar från Reservation 23 dec. 2022
Dear Jade,Thank you for your feedback and rest assure that we are doing our best to provide our guest an awesome experience.Thank YouLa Bella Boutique Hotel

6/10 Okej

GENEVIVE

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2022

8/10 Bra

Jasmine

Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Illonah May

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This place was amazing, very clean and everyone was welcoming
Bodde här 1 natt i juni 2022
Svar från Innah 4 juli 2022
Thank you for your ratings. We value all our guest feedbacks and we are delighted that you were able to enjoy your stay.

2/10 Väldigt dåligt

Clarisse

Bodde här 1 natt i oktober 2020

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Will not stay again
We stayed to check out a unit but the service was too bad we decided not to invest. Checkin - they couldn't find reservation, the room does not have shampoo and slippers which were basic. You have to pay extra for pillows since they only provided 2 per room. They only provide1 key card and you need to provide additional deposit for extra cards. Lastly they do not sanitize rooms we had our room cleaned and we did not see the cleaner use any sanitizing agent or uv. They didnt change the sheets. Whats even more disappointing was we left at 12 and asked for our room to be cleaned but we came bak at 4 it wasnt clean so we had to be there when they were cleaning. Their japanese restaurant didnt follow protocol cashier, waiter and cook didnt use face mask and shield
Bodde här 2 nätter i oktober 2020

10/10 Fantastiskt

Roshel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020

6/10 Okej

Verifierad resenär

Reste med sin partner
the road outside is very steep and rocky. the water heater should be placed above head, not under the sink. that is very dangerous because the heater and electric socket gets wet when someone takes a shower considering the bathroom is very small. breakfast options are limited and has out of stock items. bath towels have stains and no slippers provided.
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
must try!
It was a good experience staying at La Bella. The staff are very accommodating and the service is okay. It could have been more fun if there is wifi in the room.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

lucelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very peaceful and quiet place. We enjoyed our stay here ❤️
Bodde här 2 nätter i december 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's so quiet and so relaxing. Clean room and amenities.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So peaceful
Bodde här 1 natt i november 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Bodde här 2 nätter i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are very courteous. Amenities are good. Very family-friendly.
Bodde här 1 natt i november 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I did not like all, service is terrible, room are too small, lacked of all necessities like mirror, hot water shower, very poor customer relation arrogant personnel.
Bodde här 1 natt i september 2019

8/10 Bra

roxanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good ambience
it was great, good ambience 😊
Bodde här 1 natt i september 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our unit did not have a kitchen sink which made washing a bit challenging as we had to use the bathroom sink.
Bodde här 2 nätter i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No free ameniti
Bodde här 1 natt i augusti 2019

6/10 Okej

Frederick, San Francisco

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
But lobby and nice bed but that’s it.
The hotel lobby was big and clean. But then there no hooks to hang your clothing and no WiFi in the rooms except in the lobby. But I think the worst is the water inside the hotel during rain. Two peoples room I went to was wet inside either from the hallway or balcony windows. I think the hotel is understaffed for housekeeping but there’s many grounds keepers. There are also no peephole to see who is knocking on your door. The standard rooms are extra small and the bathrooms are not designed right. The shower is too close to the toilet so the entire bathroom floor is wet after you shower. If they can address these things then this hotel would be great.
Bodde här 2 nätter i augusti 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was too small for the price. The water heater didn't work, the room was dirty, not enough toilet paper in the bathroom. We called the front desk to look at the water heater and the associate blamed my niece for the water heater not working. Lost power in the room, ended up not having TV the rest of our stay.
Bodde här 2 nätter i juli 2019

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Honest staff at check in counter, she returned my Iphone that I left when I checked in
Bodde här 1 natt i juli 2019

8/10 Bra

mei

Gillade: Renlighet, personal och service och boendets skick och faciliteter
職員跟進速度快
反映了 問題, 酒店職員立即跟進態度很非常好
Bodde här 2 nätter i juni 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Clean and cozy environment
Bodde här 1 natt i maj 2019

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2019

6/10 Okej

Jheanna

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Hindi maayos mag instruct yung mga staff kulang kulanh yung info.
Bodde här 1 natt i april 2019

6/10 Okej

Elle

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
The place was clean, quiet and very nature friendly. We found the swimming pool and the Santorini-themed hotel place quite attractive. However, customer service are quite disappointing as if they are not well trained and appeared not so sure when answering our inquiries and called me "ate". They don't greet their guests often and seemed to be snob. An additional cost was incurred when check-in staff mistakenly reserved a room with balcony, where in fact, we reserved a room without balcony. They just called us and informed about it, however we already arrange our baggage, so we stayed and aggreed.
Bodde här 1 natt i mars 2019
Svar från General Manager 15 mars 2019
Thank you for your recent stay with La Bella Boutique Hotel and enjoyed the beauty of our facilities. However, I regret to hear that we have shortcomings during your stay Ms. Elle and I would like to apologize on that. I am part of the new management team that took over recently. We are in the process of revising the policies and procedures of the hotel that includes the customer service skills of our staff members. I fully noted the operational misunderstanding about the room allocation, please do understand that we did not mean to give you discomfort during this stay. I hope you can give us another chance by allowing us to welcome you back in La Bella Boutique Hotel very soon.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i februari 2019

6/10 Okej

Verifierad resenär

Bodde här 1 natt i februari 2019

6/10 Okej

Isa

Gillade: Personal och service
Lobby and public places beautiful but rooms are very small and plan ahead- no wifi, no hair dryer. Only restaurant for breakfast 10 min late in opening
Bodde här 1 natt i januari 2019
Svar från Customer Service 6 feb. 2019
Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by or services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och rummets bekvämlighet
disgusting, bahaho ang cr sumisingaw ang dumi from cr siguro may leak..dyan sa room 226...pumunta ako sa staff ng reguest nbg kettle ang mug kc sobrang lamig..kaso magdamg nalang wala pa ung request namin...wala ding bottled water sa ref..kaya 6 am palangf lumabas na kami kako papatayin tayo ng hotel na eto.un lang akala ko okey kc okey naman feedback sa online kaso di pala un lang po,,
Bodde här 1 natt i december 2018
Svar från Customer Service 4 feb. 2019
Good day! Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our Hotel and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Chic hotel
La Bella Boutique Hotel is a nice chic place to stay when in Tagaytay. We stayed for a night for my cousin’s wedding. Their reception was held in the hotel which was convenient. However, the biggest room option we got for our family of 5 with 3 kids of 8 y/o and 3 y/o Twins was too small with very limited space. Their bathrooms were also small. It was discouraging to use it for a shower because the water gets all-over the bathroom! No bath tub or designated walk-in shower area. The room was clean though and breakfast was good - beef tapa!
Bodde här 1 natt i december 2018
Svar från Customer Service 6 feb. 2019
Good day! Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by or services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

6/10 Okej

Toni, Pasay City

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
1. We booked a room for 4. But the room is too small for us. There are only 1 double bed and 1 single bed. We paid 500 pesos for extra guest, how come there's no extra bed given to us. The extra guest fee is only for the towel, soap, toothbrush and water only. Where do you expect the other one to sleep??? 2. There's no wifi in the room 3. The hotel room lacks necessities (blower, thermos)
Bodde här 1 natt i oktober 2018
Svar från Joy Anne 13 nov. 2018
Dear Sir /Madam Please accept this apology message. First, we would like to express the deepest for the inconvenience caused by the unintentional and rare mistake. We are sorry that you were not satisfied with our service. and we assure you that complaint will be handled in a strict serious way. We would like to retain you as a customer. Please accept our apologies Thank you for understanding in this fortunate matter