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Recensioner av Grand Truckee Home, bredvid golfbanan

Grand Truckee Home, bredvid golfbanan
Truckee, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 17 av 27 recensioner" "
8 - Bra i betyg. 3 av 27 recensioner" "
6 - Okej i betyg. 5 av 27 recensioner" "
4 - Dåligt i betyg. 1 av 27 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 27 recensioner" "

8,4/10

Renlighet

Recensioner

10/10 Fantastiskt

Carol T.

Gillade: Renlighet
Great space for family gathering
Our family of 7 adults and one 2 year old were very comfortable in this place. Lots of room and beautiful setting. We had a great time playing with the 2 yr. old and enjoying movies, games and snow. Wonderful snow plowing service for all the houses in the neighborhood.
Bodde här 4 nätter i januari 2024

6/10 Okej

Verifierad resenär

Nice house and location (but squeaky floors)
The house is spacious, four decent-size bedrooms, and a nice game room and living room. Location is convenient, close to golf courses. A nice two-car garage with the doors tall enough to accommodate an SUV with a Thule. Fully stocked kitchen. Thank you! The only issue from our perspective was squeaky floors on the second floor. The middle bedroom on the 2nd floor has it especially bad and the noise resonates throughout the house during the night. So, light sleepers beware! Of course the carpets could be cleaner and static electricity in bed sheets could be less annoying :) but both are within the acceptable margins.
Bodde här 4 nätter i november 2023
Svar från VrboOwner 8 dec. 2023
Thank you for your detailed review and feedback regarding your stay at our property. We are pleased to hear that you found the house spacious, with decent-sized bedrooms, a nice game room, and living room. We are also glad to know that the location was convenient for you, being close to golf courses. We apologize for the issue with squeaky floors on the second floor, and the resulting noise disturbance during the night. We appreciate your understanding and patience with this matter. We will also take note of your comments regarding carpet cleanliness and static electricity in bed sheets to further improve our services. Thank you for choosing our property, and we hope to host you again in the future!

10/10 Fantastiskt

Richard M.

Gillade: Renlighet
Great Quiet and Peaceful
Enjoyed our end of summer vacation with the family. House was perfect for us and the kids enjoyed the pool table. All in all a great place to relax and stay.
Bodde här 3 nätter i augusti 2023
Svar från VrboOwner 15 sep. 2023
We appreciate you taking the time to review your stay with us! The Grand Welcome team hopes to host you again in your future vacation endeavors, either here or one of our many locations across the US!

6/10 Okej

Wendy J.

Gillade inte: Renlighet
A little disappointed....
The home needed some TLC as it is a little worn from probably the winter season. There were stains on the carpet and sofas. But we were excited to stay at this location because of access to the pool (as stated in the listing) which would have been fun after a day mountain biking. But what the property doesn't disclose is that it's $20 per person to use the pool. We had two families in our group with four teens and we couldn't justify the expense. In addition, when we arrived, the cleaning lady wasn't finished (this is 4pm check-in) and asked us to finish the load of laundry. The counters were so sticky that we had to clean after she left. (we were credited $200 for our inconvenience). The place needs a deep clean, especially the kitchen.
Bodde här 3 nätter i juli 2023
Svar från VrboOwner 20 sep. 2023
Thank you for your review of our property. We apologize for any inconvenience you experienced during your stay. We understand your disappointment with the condition of the home, including the stained carpet and sofas. We apologize for any confusion regarding the pool fee, and we will make sure to update our listing to include this information upfront. We appreciate your feedback regarding the cleanliness of the property, and we will address this with our cleaning staff to ensure a thorough deep clean, especially in the kitchen area. We value your feedback and strive to provide the best experience for our guests. Thank you for bringing these concerns to our attention and we hope to host your stay once more in the future.

8/10 Bra

Shannon D.

Gillade: Renlighet
Great for family
Our family had a wonderful stay. The cabin had everything we needed. The location was ideal for all our activities. The neighborhood and neighbors were delightful. We would definitely stay here again.
Bodde här 6 nätter i juni 2023
Svar från VrboOwner 14 juli 2023
We are thrilled you have stayed in one of our Grand Welcome homes and would love to invite you back in the future. Please let us know what we can do to make your stay even better for next time!

10/10 Fantastiskt

Lindsay D.

Gillade: Renlighet
Nice House
The house was nice, good location to restaurants, and ski resorts.
Bodde här 2 nätter i januari 2023
Svar från VrboOwner 17 feb. 2023
We are thrilled you have stayed in one of our Grand Welcome homes and would love to invite you back in the future. Please let us know what we can do to make your stay even better for next time!

2/10 Väldigt dåligt

Curtis H.

Gillade inte: Renlighet
Not clean
Bathrooms were dirty, multiple dishes were dirty, and carpet was dirty with dog hair. We had to buy dishwasher detergent, paper towels, toilet paper and hand soap. We would not stay there again and would recommend others avoid this property.
Bodde här 3 nätter i januari 2023
Svar från VrboOwner 26 apr. 2023
I'm sorry to hear about your negative experience with the cleanliness of the property you rented. It's disappointing to hear that the bathrooms were dirty, multiple dishes were dirty, and there was dog hair on the carpet. Additionally, it's concerning to hear that you had to purchase basic supplies such as dishwasher detergent, paper towels, toilet paper, and hand soap. These issues are certainly not acceptable, and I can understand why you would not want to stay there again. Your feedback is important and we have made improvements to the home.

10/10 Fantastiskt

Emily K., Sacramento

Gillade: Renlighet
A wonderful house for groups
We thoroughly enjoyed this home! The kids loved playing in the downstairs hang out area while the adults enjoyed the deck and spacious living area. The house was clean and conveniently located to all sorts of great activities!
Bodde här 3 nätter i september 2022

10/10 Fantastiskt

Chris C.

Gillade: Renlighet
Great
Awesome
Bodde här 2 nätter i mars 2022
Svar från VrboOwner 21 aug. 2022
Thank you for your review! We are so happy to hear you enjoyed your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.

8/10 Bra

Karin M.

Gillade: Renlighet
serene holiday getaway
This chateu is beautiful, located in a scenic woodsy area. Snow covering everywhere but the driveway had a clear path. My kids were impressed and anxious to get inside out of the cold but it took the longest to enter the property! The codes didn't work for some reason and we couldn't access the lock box . Called property management took awhile but once in the house it was warm and very spacious! Lots of amenities and we even baked a cake for my son's birthday. Very quiet and Kids loved the pool table and sleds. There was 6 of us but definitely can accommodate more.
Bodde här 4 nätter i december 2021

10/10 Fantastiskt

Jane J.

Gillade: Renlighet
Very clean and comfortable
House had everything we needed for 2 families with young kids. Kitchen was fully stocked with cookware and nice large fridge. *Note* to turn on the fireplace it is the older thermostat on the wall and there is a switch underneath it. Lovely home and location.
Bodde här 4 nätter i november 2021

10/10 Fantastiskt

Guadalupe V.

Gillade: Renlighet
Cozy home
Very nice spacious property. I would like to come back. It has everything you need during your stay. Very clean and neighborhood is very nice.

10/10 Fantastiskt

Kelly R.

Gillade: Renlighet
Clean and Cozy; Great place for Families!
Property was perfect for our weekend getaway. It was clean and ready to settle in. Kitchen was stocked with what was needed for cooking which is a huge plus! There were a few things that were not working but the property management company quickly took care of them.
Bodde här 2 nätter i oktober 2020

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet
Manage Expectations
Pictures are accurate and space/ and location are fine, but property management misses on the details. I think more than anything else, they chose a very poor cleaning crew, that and/or the home was previously rented to people that just partied (we saw lots of recently washed shot glasses on glassware shelf.) Cleaning should be a priority especially due to the current circumstances. Upon arrival, the garage was full of trash (in plastic and paper shopping bags) from the previous occupants. This smelled up the downstairs floor. The cleaning crew came back the next evening to remove. Next, there were no clean towels put out. We thought perhaps not offered due to covid restrictions. They were all in fact, still in the washer and dryer. Also, on our fourth day, we discovered broken glass on the floor (7 pieces) near the side of the wall in the hallway. So no one got hurt (fortunately) as there were no pieces in the middle where people were walking; but nevertheless, not thoroughly cleaned. So yes, going on vacation with my family and needing to deal with trash, folding laundry (towels) and vacuuming (glass), and then paying for the cleaning fee too. (We had kindly requested for it to be refunded but were declined on the bases that the glass was reported too late. When the glass was discovered, I was away for two days working while my family was in the cabin so it was reported upon my return on the 6th day.) Property management was always there to answer calls and listen to complaints and very apologetic; I'd rather just have a clean home to stay at while on vacation, and not have to deal with it all. I general don't prefer to write harsh reviews, but thought I should just share the truthful challenges we experienced. (For those, however that want a cabin to party in, this may be your space.)
Bodde här 8 nätter i september 2020
Svar från VrboOwner 26 okt. 2020
Hello, I sincerely apologize for the cleaning issues during your stay. I do see that you were partially refunded for your stay. We will make sure that we pay closer attention to cleaning details to avoid this in the future. Please note, we do not allow for parties in this home. Thank you!

8/10 Bra

Ganna B., Mountain View, CA

Gillade: Renlighet
Nice house but needs some updates
We had a good time staying in this house. There are few things that need to be done in this house: WiFi - we had problem first 2 days until a property management brought additional box to boost this WiFi; upgrade refrigerator ( this one too old and kind of small), floors between bedrooms were so squeaky. Overall it is a big, nice house to spend some time in Truckee!
Bodde här 6 nätter i juli 2020

10/10 Fantastiskt

Christine B., Henderson, NV

Gillade: Renlighet
Family vacation
Pros: Great space for entertaining adults and children. Clean and spacious. Property was very quiet and serene. Cons: Mattresses were a little too firm. I had to reset the router multiple times to get wi-fi service.
Bodde här 5 nätter i juli 2020

10/10 Fantastiskt

Jeff K.

Gillade: Renlighet
Nice place-nice little neighborhood ski mountain for young kids 2 minutes away.
Overall very nice, only thing that could have been better would be the quality of the mattress in the master bedroom pretty cheap quality considering the price per night and the quality of the home. Me and my wife had a hard time sleeping through the night. (don't have to post this part-just an fyi)

6/10 Okej

Carine P.

Gillade: Renlighet
Disappointing
Property is in a good location and outdoor space for snow play was nice. Overall house set up is nice for families. For what we paid, this property lacks amenities. Beds are uncomfortable. We were unable to use fireplace. No basic TV. Check in/out times ridiculous. Called and texted about a couple of things, zero response from management.
Bodde här 2 nätter i januari 2020
Svar från VrboOwner 19 mars 2020
Hi Carine, We sincerely apologize for the lack of communication from our team during your stay. Unfortunately, this home does not advertise cable TV but instead, there is a Smart TV in the home. Additionally, a BBQ grill, snow sleds, beach chairs, pool table, air hockey, espresso machine and more are available for all guests to enjoy. However, I will share your review regarding the bed and fireplace to make sure that they are double checked for any future arrivals. Thank you.

6/10 Okej

Edgar T.

Nice property and location
Upon arrival we started to check the entire property and noticed that the lanyards that have the guest passes for the amenities where not there. We emailed the rental company that same day at night but never got a response. The next day we called the rental company in the morning and it took a couple hours for them to get back to us. We had to go to the office of the HOA to try to get them. 5 hours after we called we finally got them. These lanyards should of been checked before we arrived and not have us wasting our only full day at the house. I'm not sure if that was the owners or HOA responsibility but I think that should have been taken care of before we arrived. Later that day we were getting ready to grill our food and noticed that the grill was filthy. Also, the master bedroom shower had a lot of hair, based on this the shower was never cleaned. Everything else like the bedrooms, living room, kitchen, and the game room were great.
Bodde här 2 nätter i juli 2019
Svar från VrboOwner 19 mars 2020
Hi Edgar, We are so sorry for the missing HOA passes. Our listing has been changed to reflect that this is no longer provided. I do see that you have reached out multiple times and we are so sorry for the lack of communication from our team. Our customer care team and our local office have been shared your review so they can review what went wrong and how to prevent this in the future. Again, we sincerely apologize and will strive to provide a better experience for our guests. Thank you.

6/10 Okej

Tony G.

Snow was epic
This rental could use some organizing. all the cabinets in the kitchen were very unorganized. This place was very unorganized. Nothing was in the right place. Had to purchase all the necessacities ie Dishwasher soap, laundry soap trash bags. Couldn’t find extra towels toiletteries had to search for them. The hot water took a long time to heat up. Tried to call for assistance on how to turn on the gas fireplace they didn’t know how. We had to figure it out ourselves. It was tied to the thermostat?
Bodde här 3 nätter i mars 2019
Svar från VrboOwner 19 mars 2020
Hi Tony, Thanks for staying with us! We supply starter kits of dish pods, laundry pods, shower kits, trash bags, toilet paper and more, so we greatly apologize for the lack of supplies during your reservation. We're always happy to run over and drop off supplies!

10/10 Fantastiskt

Jayme V.

Great family friendly cabin!
We had such an amazing time with our 3 year old and 10 month old. The house was so comfy and very baby and toddler friendly (minus the fact that their were no baby gates for the stairs, which I imagine is for liability purposes). It was so nice to not have to worry about shoveling snow or calling a service; it was all handled for us. I cannot speak highly enough about this place.
Bodde här 3 nätter i februari 2019

10/10 Fantastiskt

Mary D.

Great stay!
Super comfortable home, with everything we needed for four couples to have big dinners and play boardgames at home after skiing each night.
Bodde här 3 nätter i december 2018
Svar från VrboOwner 19 mars 2020
We're so happy to hear you had a great time! We look forward to hosting you again in the future.

10/10 Fantastiskt

Jonathan W., Glendora, CA

Clean, comfortable, great for a bigger family
My family (me, my wife, and 4 kids) and I stayed here for two weeks and loved it. The wide-open space upstairs was great for us to be together--whether in the kitchen, at the dining room table, or on the couch. The downstairs was a nice (and cooler!) diversion with the full-size pool table, and smaller-size air-hockey table. I also appreciated that the home was well-decorated--it was just a nice "homey" vibe that we could sink into from day. Highly recommended. Would definitely stay again!
Bodde här 14 nätter i juli 2018
Svar från VrboOwner 19 mars 2020
Hi Jonathan, Thank you for taking the time to write a review for this home! We're so glad to hear you and your family enjoyed your stay at this amazing property. We look forward to hosting you, again!