Hi Mr. Wai Shing,Art'otel Team would like to extend our gratitude for your valuable feedback. Your input is greatly appreciated, and we are keen to address your concerns regarding the room options at our establishment.To clarify, our smallest room is the small double room without a window. If you require more space during your stay, we recommend booking our medium double room without a window, which offers a more generous living area and a larger shower room.Please do not hesitate to contact us if you require further assistance or clarification on our room options. We are always happy to help and eager to ensure a comfortable and enjoyable stay for all of our guests.

Dear MR. AliThank you for your review. I am very sorry that you had an unpleasant stay. Let me explain to you that the room you booked is a small double room (windowless), if you booked a room without window, definitely the room is without window, if you want the room to have a window, next time you can book the following room types with windows, for example: Medium Industry style (Restricted view), Elite Room (Street view), Medium Room (Cinema Park View) ,The above three room types although the price is higher but can satisfy your need for windows I think it is worthwhile, the graffiti wall outside the window is from different countries of the coloring masters said coloring. ), Medium Room (Cinema Park View) Although the price of the above three room types is higher, but it can satisfy your need for windows, I think it is worthwhile, the graffiti wall outside the window is painted by masters of coloring from different countries.Room type name - SMALL DOUBLE (WINDOWLESS), space size are noted in the booking website for travelers to check in before reference to the room space can meet your needand the small double room (windowless) you booked has stated that the room space is 129 sq ft booking website and the room space we provide is 129 sq ft, and the room space we provide is 129 sq ft, there is no deception, if you think the space is too small, you can choose a room with more space, such as medium or large room. However, in the restroom section, there is a shower curtain separating the shower space from the toilet space, and a glass door separating the restroom from the toilet space, so we don't know which part of the restroom is not separated as you said making it inconvenient for you to use, can you let us know more details so that we can improve it?The towels in the guest rooms are handled by a professional cleaning company recognized by the government. We are sorry that the towel part of the room was a problem for you, and we will review it and improve it.If you encounter the same problem next time, please feel free to contact our staff so that we can replace the towels for you immediately.Art'otel is located in an art part of Ximending, Art'otel has a cinema park view like no other hotel in Ximending, and is surrounded by the wonderful work of master painters from around the world, with graffiti wall paintings that are updated every 3 months, we found out that you check in time between 6pm-7pm and checked out early before sunrise, and it was really difficult to see the wonderful art during your stay because it was dark or not yet sunrise, we will take the initiative to introduce you to the art-filled next time you stay with us.We hope you will be satisfied with our explanation, so that you have an unpleasant stay experience we are really sorry, hope that in the future you can give us the opportunity to serve you again.Here is our contact information: rsvn@artoteltaipei.com Please feel free to contact us if you have any further fee

尊敬的CHING HSUAN 先生/小姐感謝您的評價。我們很遺憾您未能在這有愉快的住宿體驗。客房房門上鎖後僅能使用房卡才能打開房門，即便沒有反鎖門依舊必須使用房卡才能開房門。我們很在意旅客入住的住宿體驗，若門外噪音導致您無法入眠應該即刻向我們反應，此外我們亦提供免費耳塞供旅客使用，在此向您致歉，希望您能諒解。給予未來即將入住的旅客建議，若客房設備故障或噪音導致住宿體驗欠佳，歡迎隨時聯絡前台24小時服務人員為您解決問題，我們很樂意提供舒適寧靜的環境供旅客入住。謝謝。艾特文旅 團隊 THOMAS

尊敬的 CHING YEE 先生/小姐 您好 感謝您對我們的評價。旅店距離捷運西門站6號出口約600m，穿越熱鬧的人群與街道後便會抵達旅店，且我們有捷徑供旅客更快速抵達捷運站，歡迎下次與我們24小時前臺服務人員進行交流，除了能了解捷徑外還能提議您西門町美食，你可千萬別錯過了喔期待您不久的將來再次入住，謝謝。艾特文旅 團隊 THOMAS