Thank you for being our guest. It’s a pleasure to know you enjoyed your stay with us. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management

Dear Robert, We are genuinely sorry to hear about your experience during your recent stay. The presence of pests in our rooms is deeply concerning, as is the condition of the amenities provided. Your comfort and well-being are paramount, and we apologize for falling short in maintaining our standards in this regard. We take issues of cleanliness and maintenance very seriously and will be addressing these concerns promptly with our team. Please accept our sincerest apologies for any discomfort or inconvenience caused. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Shayla, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

Dear Jim, Thank you for choosing us for your recent visit to the city. We apologize for the disappointment you experienced with our breakfast offerings. Providing a satisfying start to your day is important to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we'll explore ways to enhance our offerings. We value your comments and hope to welcome you back soon.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We are promptly addressing these cleanliness and odor concerns to prevent future occurrences. We regret that your visit was not satisfactory and hope you will give us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management

Dear Savannah, Thank you for your feedback and for bringing these concerns to our attention. We apologize for any inconvenience caused by the issues you experienced during your stay. Providing a comfortable and secure environment is important to us, and we are addressing these matters with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear julian, Thank you for your feedback and for choosing Extended Stay America. We are pleased to hear that you had a positive experience during your stay. Your satisfaction is our priority, and we appreciate your acknowledgment of our efforts. We look forward to welcoming you back for another enjoyable stay. Thank you again for your kind review!Sincerely, Hotel Management

Dear Joellen, Thank you for your feedback. We apologize for the inconvenience caused by the odor and cleanliness issues in your room. Our team is committed to ensuring a comfortable and pleasant stay for all guests. We take cleanliness and odor concerns seriously and will address them promptly. Your feedback is valuable, and we'll work diligently to improve and prevent similar issues in the future. We hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Kayla, We sincerely apologize for your unacceptable experience upon arrival. It is deeply concerning about the issues you encountered, from the prolonged check-in process to the condition of the room you were provided. Your comfort and satisfaction are of utmost importance to us, and we regret that we failed to meet your expectations. We take your feedback seriously and will address these issues with our team to prevent similar occurrences. We understand the frustration and inconvenience this caused and extend our sincerest apologies. We would appreciate the opportunity to make things right and regain your trust in our services.Sincerely,Hotel Management

Dear Stacy, We deeply regret that your recent stay did not meet your expectations. It is disappointing about the various issues you encountered, from the outdated property and unpleasant odors to the lack of comfort and disruptions from other guests. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Should you reconsider, we would appreciate the opportunity to regain your trust and provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Carisa, We're delighted you enjoyed your stay at Extended Stay America with our double beds and couch. Your comfort is our priority, and we're glad we could accommodate your needs. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Management

Dear Nathan, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Hanada, We deeply apologize for the unsatisfactory experience you encountered during your stay. It is disheartening to hear about the issues you faced with the breakfast area's cleanliness and the service our staff provided. Your feedback is concerning, and we assure you that we take it seriously. We will address these concerns with our team to ensure improvements are made. Additionally, we regret any inconvenience caused by the room assignment and the overall condition of the hotel. Please know that your comfort and satisfaction are our top priorities, and we will work diligently to rectify these issues. We appreciate your feedback and hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear adA-Nnenna, Thank you for sharing your review and the details surrounding your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Ashley, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback is valuable, and we regret that the cleanliness and service fell below your expectations. We understand your concerns and will address them with our housekeeping and front desk teams to ensure improvements are made. Your comfort is important to us, and we appreciate your patience. If your travels bring you back to the area, we hope you will consider giving us another chance to provide the high-quality service you deserve.Sincerely,Hotel Management

Dear Tim, We deeply regret the inconveniences you faced during your recent stay. Your safety and comfort are our top priority. Therefore, we apologize for any issues with maintenance and cleanliness you encountered; these do not reflect our standards. We appreciate your feedback as it helps us address areas needing improvement. We are taking immediate steps to rectify these concerns and enhance our facilities. Please know that the deposit takes about 20 days after the checkout. Your satisfaction is our priority, and we appreciate your patience. While we understand your hesitation, we hope you'll consider giving us another chance to provide you with a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear valerie, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate your choosing our hotel and hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Miguel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Chris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Reza, Thank you for being our guest. We are happy to know you had a pleasant stay. However, it isn't very reassuring to read that we did not meet all your expectations. Your notes for updating the condition of the room have been shared with the relevant team. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Drew, Thank you for sharing your recent experience. We sincerely apologize for the cleanliness issues, maintenance concerns, and service lapses you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address the issues raised to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Carlos, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know we take our commitment to clean rooms very seriously. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope to welcome you back for a much-enhanced experience.Sincerely,Hotel Management

Dear Ever, We regret that we couldn't give you a better impression from the moment you checked in to your room, and we apologize for the frustration caused by switching rooms. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our rooms to ensure our future guests are not similarly impacted. We appreciate your patience and hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Shaun, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Please return and enjoy our warm hospitality.Sincerely, Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear John, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by a nearby pet, which interrupted your stay. If we had been made aware of this issue during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear John, Thank you for choosing us. Although you had a satisfactory time in the room, but we apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. We understand the discomfort with the noise made by the refrigerator, and our technical team is already at work fixing it. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Rita, We sincerely regret the challenges you faced during your stay. Your detailed feedback is concerning, and we apologize for falling short of your expectations. Your observations will be thoroughly reviewed with our team to ensure a more pleasant experience for our guests. We appreciate your candor, and please be assured that the issues you faced are not typical of our usual service standards. We strive to provide a comfortable environment for all our guests, and your review is invaluable in this process. We hope you will consider giving us another chance to exceed your expectations and regain your confidence in our hotel.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management