Snackbar

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 612 av 1002 recensioner" "
8 - Bra i betyg. 237 av 1002 recensioner" "
6 - Okej i betyg. 67 av 1002 recensioner" "
4 - Dåligt i betyg. 36 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 50 av 1002 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Per

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Medelklasshotell mitt emot Busch Gardens
Medelklasshotell mitt emot Busch Gardens. Frukosten var bra men det fanns inga sitplatser i matsalen. Litet stökig incheckning
Bodde här 1 natt i februari 2023
Svar från GM 22 feb. 2023
Thank you for you review!

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättefint och gångavstånd till Busch gardens
Mysigt, rent och fräscht! Tevlig och hjälpsam personal. Bra löge med gångavstånd till Busch garden. Många restauranger i närheten.
Bodde här 1 natt i november 2019
Svar från Mark 6 dec. 2019
Thank you!

10/10 Fantastiskt

amika

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Road outside noisy hotel brilliant
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Shelsee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved my stay here. Will definitely book here again next time i come here to busch garden
Bodde här 2 nätter i april 2024

6/10 Okej

alejandra, North Miami

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Stay away from room 211. This room shares the elevator wall, the noise is terrible every time the guests take the elevator, especially at night. Other than that everything was good. The Breakfast is really good.
Bodde här 2 nätter i april 2024

8/10 Bra

Janine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The associate at the front desk when we checked in (I believe her name was Pam), was outstanding (we checked in about 3:00 on 4/20). She went above and beyond in helping us. Bravo!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

ARMANDO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service. The transportation to the parks. Congratulations to the driver's Knith and AL. Also excellent breakfast every day.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

rylee

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
The staff made our stay so much better than we thought possible. The front desk receptionist, Miss. Trina, was so incredible. She went above and beyond to make us feel at home. She truly was amazing!
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Kelly Lynn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the ability best hotel stay I've had! The room was enormous and quiet. The staff were amazing, welcoming and so kind. The breakfast was delicious and different each day which i appreciate! The shuttle to Busch Gardens is also super convenient. The sign up doesn't guarantee you a spot but itself convenient. The area around the hotel is a little sus but it's Florida.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

blanca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy bonito y limpio
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kari

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Directly across the street from Busch Gardens, walking distance to so many restaurants, and within 2 miles of USF. Great breakfast included and very clean.
Bodde här 1 natt i april 2024
Svar från Management 17 apr. 2024
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience during your stay with us. It's wonderful to know that our convenient location, delicious breakfast offerings, and cleanliness met your expectations.We're thrilled to be situated directly across the street from Busch Gardens and within walking distance of many restaurants. Additionally, being close to USF adds to the convenience for our guests.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic visit!Warm regards,

8/10 Bra

Marelys

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and super close to Bush Gardens.
Bodde här 2 nätter i mars 2024
Svar från Management 17 apr. 2024
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience during your stay with us. It's wonderful to know that our convenient location, delicious breakfast offerings, and cleanliness met your expectations.We're thrilled to be situated directly across the street from Busch Gardens and within walking distance of many restaurants. Additionally, being close to USF adds to the convenience for our guests.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic visit!Warm regards,

8/10 Bra

Ana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the property and loved our room. Only two issues. It was loud. Not the hotel itself but it’s on a busy street and I guess the windows aren’t very thick because you could hear everything outside. The bed and pillows could also be a bit more comfortable.
Bodde här 1 natt i april 2024
Svar från Management 17 apr. 2024
Thank you for your review and for choosing to stay with us. We're thrilled to hear that you loved our property and enjoyed your room!We apologize for any inconvenience you experienced due to noise from the busy street outside. While we strive to provide a peaceful environment for our guests, we understand that external factors can sometimes impact the quality of your stay. We're excited to share that we are undergoing a complete hotel renovation in the upcoming month or two, which will include enhancements to soundproofing measures in rooms facing the street. This renovation aims to ensure a more peaceful and comfortable stay for all our guests.Regarding the comfort of the bed and pillows, we appreciate your feedback. We understand the importance of a good night's sleep and will certainly take your comments into consideration as we continue to improve our accommodations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

4/10 Dåligt

Javier

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 3 nätter i april 2024
Svar från Management 17 apr. 2024
Thank you for taking the time to provide us with your rating. We value all feedback from our guests, and we're sorry to see that your experience fell short of your expectations.If there are any specific concerns or issues you encountered during your stay that you would like to discuss, please don't hesitate to reach out to us directly. We're here to ensure that every guest has a comfortable and enjoyable stay, and we appreciate the opportunity to address any areas where we can improve.Warm regards,

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked this hotel because my daughter had a cheer competition. I must say I was impressed with how clean the hotel was. The staff was amazing , we got to the area earlier than expected and I went to see if I was able to check in early. The lady at the front desk was so helpful and to my surprise we were able to check in. The other lady at the second shift was so sweet also. I totally recommend this hotel. I will be staying here when I go visit Bush Garden.
Bodde här 1 natt i april 2024
Svar från Management 9 apr. 2024
Thank you so much for your glowing review! We are delighted to hear that you had such a wonderful experience during your stay with us. Your kind words about our cleanliness and the exceptional service provided by our staff truly mean a lot to us.We're thrilled that we could accommodate your early check-in request and that our front desk team was able to assist you promptly and effectively. Providing exceptional service to our guests is our top priority, and we're delighted that our efforts made a positive impact on your stay.Thank you for recommending our hotel, and we're thrilled to hear that you plan to stay with us again when visiting Busch Gardens. We look forward to welcoming you back and providing you with another enjoyable stay.If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. We can't wait to see you again soon!Warm regards,

10/10 Fantastiskt

Tayne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful
Bodde här 2 nätter i april 2024
Svar från Management 9 apr. 2024
Thank you for choosing to stay with us and for taking the time to leave a rating and comment. We greatly appreciate your feedback and are thrilled to see that you had a "wonderful" experience during your time at our hotel.Your satisfaction is our top priority, and we are delighted that we were able to provide you with a memorable stay. Should you have any additional comments or if there is anything we can do to further enhance your experience in the future, please don't hesitate to reach out.We value your feedback and look forward to welcoming you back for another exceptional stay.Warm regards,

8/10 Bra

Jennifer

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was good. Clean and spacious rooms with friendly staff. However, the area surrounding the hotel did not feel safe. Very rundown, lots of homeless people roaming through the parking lot.
Bodde här 3 nätter i april 2024
Svar från Management 9 apr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be good, with clean and spacious rooms, and that you were pleased with the service provided by our staff. Your kind words mean a lot to us, and we're thrilled that we could contribute to making your stay enjoyable.At the same time, we sincerely apologize for any discomfort or concern you may have experienced due to the surrounding area. Ensuring the safety and security of our guests is our utmost priority, and we take your comments very seriously. We are actively working to address any issues related to the environment surrounding our hotel to enhance the overall experience for our guests.Please rest assured that we are continuously evaluating and implementing measures to improve safety and maintain a welcoming atmosphere for all our guests. Your feedback serves as valuable insight for us to better understand areas where we can make improvements, and we are committed to taking the necessary steps to address them.Once again, we appreciate your feedback and thank you for choosing to stay with us. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 Fantastiskt

Ronald

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Wendy, Lockport

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff
Bodde här 3 nätter i mars 2024
Svar från Management 1 apr. 2024
Thank you for your kind words! We're delighted to hear that you found our staff to be super nice and that you were pleased with the quality of your stay.Providing excellent service and accommodations is our top priority, and we're thrilled that we could meet your expectations during your stay.We look forward to welcoming you back for another enjoyable experience in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,

8/10 Bra

Andres

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 1 apr. 2024
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had a positive experience overall!If there are any specific areas where you feel we could improve and earn a higher rating from you next time, please don't hesitate to let us know. Your feedback is important to us as we continually strive to enhance our services and guest experience.We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,

2/10 Väldigt dåligt

Christine

Gillade inte: Personal och service
Bodde här 1 natt i mars 2024
Svar från Management 1 apr. 2024
Thank you for taking the time to leave a review, although we're disappointed to see that your experience fell short of expectations. We value all feedback and would appreciate the opportunity to learn more about your concerns to address them effectively. Please feel free to reach out to us directly to discuss any issues you encountered during your stay. Your satisfaction is important to us, and we're committed to ensuring all guests have a positive experience.Warm regards,

8/10 Bra

Margaret

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very helpful and had a great sense of humor. The location was walking distance to Busch (about 15 minutes). They also had a shuttle that took about 10 minutes.
Bodde här 1 natt i mars 2024
Svar från Management 1 apr. 2024
Thank you for your delightful feedback! We're thrilled that our staff's helpfulness and humor added an extra spark to your stay. As for our location, we're glad you found it convenient whether strolling or shuttling to Busch Gardens. We like to think of ourselves as a "15-minute walk or 10-minute shuttle" kind of place!We can't wait to welcome you back for more laughter and convenience on your next visit. Until then, keep smiling!Warm regards,

10/10 Fantastiskt

Jonas

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i februari 2024
Svar från Management 1 apr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience at our place and awarded us a perfect 5/5!.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We can't wait to welcome you back for another exceptional stay in the future!Warm regards,

8/10 Bra

Amy, Coral Springs

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Large room, breakfast was good and Al and his free shuttle was a nice touch to have transport to and from Busch Gardens.
Bodde här 2 nätter i mars 2024
Svar från Management 1 apr. 2024
Thank you for your glowing review! We're thrilled to hear that Al provided exceptional service during your stay and made your shuttle experience enjoyable. We're delighted that you found our shuttle convenient and appreciated the short wait times.We're also glad to hear that everything else about your trip was wonderful and that our associates were accommodating. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to fast food choices
Bodde här 1 natt i mars 2024
Svar från Management 1 apr. 2024
Thank you for rating your experience with us a perfect 10/10! We're thrilled to know that you had a fantastic stay. If you have a moment to share any specific highlights or feedback about your visit, we'd love to hear from you. Your input is valuable to us as we strive to continuously enhance our services. We look forward to welcoming you back soon for another wonderful stay!

8/10 Bra

Ana

Gillade: Bekvämligheter
Good
Bodde här 2 nätter i mars 2024
Svar från Management 26 mars 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your input and are glad to hear that you had an overall positive experience. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We value your feedback and hope to welcome you back soon!Warm regards,

10/10 Fantastiskt

Sandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The desk staff and dining staff were very personable and helpful. The housekeeping was not good for our room as they didn't make the bed or take the dirty towels and replace them. And we saw them cleaning other rooms on our floor when we left our room.
Bodde här 2 nätter i mars 2024
Svar från Management 26 mars 2024
Hello! Thank you for sharing your feedback with us. We're delighted to hear that you found our desk and dining staff personable and helpful. However, we apologize for the oversight with housekeeping. Rest assured, we're addressing this issue internally to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Fantastiskt

Andria

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at this location was amazing! Welcoming, helpful and friendly. Breakfast buffet was very good. Loved our room. Spacious and very comfortable.
Bodde här 2 nätter i mars 2024
Svar från Management 25 mars 2024
Thank you so much for your kind words and for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed the exceptional service provided by our staff and found them welcoming, helpful, and friendly.We're also delighted that you enjoyed the breakfast buffet and that your room met your expectations in terms of spaciousness and comfort. Your satisfaction is our top priority, and we're glad to have exceeded your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,

10/10 Fantastiskt

BETH

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is super nice. Room is also very good and clean.
Bodde här 1 natt i mars 2024
Svar från Management 25 mars 2024
Thank you for your kind words! We're delighted to hear that you found our staff to be super nice and that you were pleased with the cleanliness and quality of your room.Providing excellent service and accommodations is our top priority, and we're thrilled that we could meet your expectations during your stay.We look forward to welcoming you back for another enjoyable experience in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Fantastiskt

Steven

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool breakfast rooms staff were all fantastic! Business centre didn’t work which complicated boarding passes. Would go Back for sure.
Bodde här 7 nätter i mars 2024
Svar från Management 26 mars 2024
Hello! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the pool, breakfast, and our fantastic staff. We apologize for any inconvenience with the business center and assure you that we're addressing this issue. We're excited to announce that we'll be undergoing a complete renovation this summer, and we hope to welcome you back for an even better experience. Looking forward to your next visit!Warm regards,

10/10 Fantastiskt

Brady

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från Management 25 mars 2024
Thank you so much for taking the time to leave us a perfect 10/10 review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience during your stay with us.We're delighted that everything met your expectations, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.

10/10 Fantastiskt

Sawrajpal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean but has some of the moldy smell
Bodde här 1 natt i mars 2024
Svar från Management 26 mars 2024
Hello! We appreciate your positive feedback and are delighted to hear that you had an overall excellent experience. We apologize for any inconvenience caused by the moldy smell. Rest assured, we are currently undergoing renovations this summer. That should help up alleviate this issue going forward. Thank you for your understanding, and we look forward to welcoming you back for an even better stay in the future!Best regards,

2/10 Väldigt dåligt

Surailys

Reste med familj och småbarn
Gillade inte: Renlighet och personal och service
We called ahead 3 different days to request baby crib and when we got to the hotel they didn’t have any either care about it. I didn’t have a place to put my baby to sleep. It was alao inconvenient because they didn’t have milk at the hotel.
Bodde här 1 natt i mars 2024
Svar från Management 18 mars 2024
Dear Surailys,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you experienced regarding the availability of a baby crib. While we do carry a limited number of cribs on the property, they are provided on a first-come, first-served basis. We regret if there were none available when you arrived, and we understand the frustration this may have caused.Regarding the milk availability, we're sorry to hear that you couldn't find it during breakfast. Our team strives to ensure that all amenities are easily accessible to our guests. We do have milk available near the cereal station every day, and we would have been more than happy to assist you in locating it had we been informed during your stay.We understand your disappointment and want to assure you that we take guest feedback seriously. Your comments will be shared with our team to improve our service and communication moving forward.Despite the challenges you faced, we hope you'll consider giving us another chance to provide you with a more enjoyable stay. We would love the opportunity to welcome you back and ensure a seamless and comfortable experience for you and your family.Warm regards,

10/10 Fantastiskt

Deborah, The Villages

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 18 mars 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a flawless experience during your stay with us. Your perfect 10/10 rating truly means the world to us.It's incredibly rewarding to know that everything met your expectations and that you didn't encounter any issues during your time with us. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're delighted that we achieved this during your stay.Your kind words serve as motivation for our team to continue delivering outstanding hospitality to all our guests. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Fantastiskt

Matt

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Management 18 mars 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a flawless experience during your stay with us. Your perfect 10/10 rating truly means the world to us.It's incredibly rewarding to know that everything met your expectations and that you didn't encounter any issues during your time with us. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're delighted that we achieved this during your stay.Your kind words serve as motivation for our team to continue delivering outstanding hospitality to all our guests. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Fantastiskt

Diane

Bodde här 1 natt i mars 2024
Svar från Management 9 apr. 2024
Thank you for choosing to stay with us and for taking the time to leave a rating. We are thrilled to see that you had an excellent experience during your time at our hotel, reflected in your 5/5 rating. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Should you have any specific feedback or if there is anything we can do to further enhance your experience in the future, please don't hesitate to reach out. We value your feedback and look forward to welcoming you back for another exceptional stay.Warm regards,

10/10 Fantastiskt

Arlita

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Too convenient and very clean. Nice staff and the shuttle driver is very nice.
Bodde här 3 nätter i mars 2024
Svar från Management 14 mars 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our hotel convenient, clean, and that our staff, including our shuttle driver, contributed positively to your stay. Your feedback is greatly appreciated and motivates us to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay in the future! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

4/10 Dåligt

William

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very disappointing stay. The bathroom left a lot to be desired (the shower was difficult to control, the water pressure in the sink was weak, there were signs of rust around the fixtures for the toilet. Thursday morning at 7AM, there was no coffee in the "restaurant"- this was a show-stopper for me. There was a broken handle on one of the waffle irons. Had a great view from our room looking over at the coasters in Busch Gardens, except for the fact that the window was filthy.
Bodde här 4 nätter i mars 2024
Svar från Management 14 mars 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay. Your comments are extremely valuable to us as we strive to provide excellent service to all of our guests.We are deeply sorry to hear about the issues you encountered with the bathroom facilities and the lack of coffee availability in our restaurant during your stay. Please rest assured that we are addressing these concerns with our maintenance and kitchen teams to ensure that such issues are promptly resolved and do not reoccur in the future.Regarding the cleanliness of your room's window, we understand how important it is to have a clear view, especially when it overlooks such a picturesque area. We have already taken steps to improve our housekeeping procedures to prevent similar situations from happening again.We truly appreciate your feedback and hope that you will give us another opportunity to exceed your expectations during your next visit. Please feel free to contact me directly at [email/phone] if you would like to discuss your experience further or if there is anything else we can do to make amends.Warm regards,

10/10 Fantastiskt

Bonny

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We enjoyed our stay here, was close to the Busch Gardens entrance. Also close to shopping and restaurants. The hotel was clean, and the staff very helpful and friendly! We would stay here again.
Bodde här 1 natt i mars 2024
Svar från Management 14 mars 2024
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our hotel's proximity to Busch Gardens, shopping, and restaurants convenient.We greatly appreciate your kind words regarding our cleanliness, as well as the helpful and friendly service provided by our staff. Providing exceptional hospitality is our top priority, and we are thrilled that our team's efforts enhanced your overall experience.It would be our pleasure to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

8/10 Bra

Sara

Bodde här 2 nätter i mars 2024
Svar från Management 1 apr. 2024
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had a positive experience overall!If there are any specific areas where you feel we could improve and earn a higher rating from you next time, please don't hesitate to let us know. Your feedback is important to us as we continually strive to enhance our services and guest experience.We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,

8/10 Bra

Lisbeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very close to Busch Gardens! Walking distance! The hotel was good for the value, our room slept 6 although we were 4, it was huge! Loved it! In need of some rust repair especially near the bathroom but overall it was still clean and the staff was nice but sort of reprimanded me for not telling them in advance I had a service animal although it doesn’t say anything about stating that beforehand in the reservation. Overall, it was handled just ok. Check-out front office was nice though! Breakfast was pretty good! Lots of variety. Would stay here again.
Bodde här 1 natt i mars 2024
Svar från Management 14 mars 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that our hotel's proximity to Busch Gardens and the spaciousness of your room made for an enjoyable stay. We're thrilled that you loved it!We apologize for any inconvenience caused by the rust near the bathroom. Please know that we take such maintenance issues seriously, and we will ensure that our team addresses this promptly to maintain our standards of cleanliness and comfort.Regarding your experience with our staff and the service animal policy, we apologize for any miscommunication or inconvenience you encountered. We strive to accommodate all of our guests' needs to the best of our ability and will review our communication procedures to ensure clarity in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another pleasant stay. If there's anything specific we can do to improve your experience next time, please do not hesitate to let us know.Warm regards,

6/10 Okej

Francisco

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Na
Bodde här 1 natt i mars 2024
Svar från Management 18 mars 2024
Thank you for sharing your feedback with us following your recent stay. While we're pleased to hear that you found our complimentary breakfast and shuttle service to and from the park enjoyable, we're sorry to learn that your overall experience did not fully meet your expectations, resulting in a 3/5 rating.We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand that unexpected disruptions can impact your experience, and we regret any inconvenience this may have caused.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We'll take your comments on board and use them to make necessary adjustments to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,

10/10 Fantastiskt

Pamela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked how spacious the room was and how clean it was. Great shower. We were on the second floor so the road noise was a little annoying. Next time we will get higher or on the opposite side! Wish there is room service. Once we got in our room we didn't want to leave again. Rooms are clean and comfy. We enjoyed our stay
Bodde här 1 natt i mars 2024
Svar från Management 14 mars 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your insights as they help us to continually enhance our guests' experiences.Situation: During your stay, you highlighted several positive aspects of your experience, including the spaciousness and cleanliness of the room, as well as the quality of the shower.Task: Our aim is to ensure that all guests enjoy a comfortable and satisfying stay with us.Action: We have noted your feedback regarding road noise on the second floor and will make every effort to accommodate your preferences for a quieter room location during your next visit. Additionally, while we currently do not offer room service, we are exploring options to enhance our guest amenities.Result: We're delighted to hear that you found our rooms clean and comfortable, and that you enjoyed your stay overall. Your satisfaction is our top priority, and we are committed to addressing your concerns and improving our services.We look forward to welcoming you back for another enjoyable stay. If there's anything further we can do to make your next visit even more memorable, please don't hesitate

10/10 Fantastiskt

LUIS

Bodde här 2 nätter i februari 2024
Svar från Management 25 mars 2024
Thank you so much for taking the time to leave us a perfect 10/10 review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience during your stay with us.We're delighted that everything met your expectations, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.

6/10 Okej

Julianna

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
I've stayed at a lot of Hampton Inns and continue to do so because they are always clean. This one wasn't. The sheets on the pull-out sofa bed were dirty with crumbs and other debris. The towel hook in the bathroom was falling off the wall and there was rust all around the sliding closet door near the bathroom. I paid over $250 per night for this room, and I had to request fresh sheets for the pull-out bed. On the flipside, the staff at the front desk were great.
Bodde här 2 nätter i februari 2024
Svar från Management 6 mars 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for falling short of the high standards we strive to maintain at our hotel. Your feedback regarding cleanliness and room maintenance is deeply concerning and not indicative of the level of service we aim to provide.Rest assured, we are taking immediate steps to address the issues you've highlighted with our housekeeping and maintenance teams. We are committed to ensuring that such lapses do not occur in the future.Your satisfaction is our priority, and we appreciate your continued loyalty. We hope to have the opportunity to exceed your expectations during your next visit.Warm regards,

10/10 Fantastiskt

Mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Superb service during check in and lovely room with awesome view of BG. It’s just loud as it is on a main road. But overall great booking.
Bodde här 1 natt i februari 2024
Svar från Management 6 mars 2024
Thank you for your feedback! We're thrilled to hear that you received superb service during check-in and enjoyed your lovely room with its awesome view of Busch Gardens. Your satisfaction is our priority, and we're delighted that you had a great booking experience overall.We understand that the noise from being on a main road may have been disruptive, and we appreciate your understanding in this matter.We look forward to welcoming you back for another great stay in the future!Warm regards,

10/10 Fantastiskt

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shuttle was a nice surprise
Bodde här 2 nätter i februari 2024
Svar från Management 6 mars 2024
We're delighted to hear that the shuttle service was a pleasant surprise during your stay. Providing unexpected delights is part of our commitment to guest satisfaction. We appreciate your positive feedback and hope this added convenience contributed to an enjoyable experience overall.Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Warm regards,

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property! Across the street from Busch Gardens. It's evident this great staff CARES about the place and the people that stay there. They have a great breakfast, too!
Bodde här 1 natt i februari 2024
Svar från Management 6 mars 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our property and that our proximity to Busch Gardens added to your experience. It's heartwarming to know that our staff's dedication and care were evident during your stay. Providing exceptional service is our priority, and your kind words mean the world to us.We're delighted that you also enjoyed our breakfast offerings. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay in the future!Warm regards,

10/10 Fantastiskt

Majd

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I didn’t like is the area and the car noise
Bodde här 5 nätter i februari 2024
Svar från Management 6 mars 2024
Thank you for sharing your feedback with us. We appreciate your understanding regarding the noise concerns you encountered during your stay. Rest assured, as we plan for upcoming renovations, we are exploring ways to mitigate and address noise disturbances to enhance our guests' experience.Your comfort is our priority, and we are committed to ensuring a peaceful environment for all our guests. We look forward to welcoming you back to experience the improvements firsthand.Warm regards,

10/10 Fantastiskt

Tony, Minneapolis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff.
Bodde här 1 natt i februari 2024
Svar från Management 6 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your support and positive feedback.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,