Terrass/Patio

Recensioner av Hilton Tampa Airport Westshore

3.5 out of 5
Hilton Tampa Airport Westshore
2225 N Lois Ave, Tampa, FL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 562 av 1001 recensioner" "
8 - Bra i betyg. 223 av 1001 recensioner" "
6 - Okej i betyg. 93 av 1001 recensioner" "
4 - Dåligt i betyg. 63 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 60 av 1001 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Mikecia

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

6/10 Okej

Marjola

Gillade: Renlighet och boendets skick och faciliteter
No breakfast service ,not enough towel on room ,driver doesn’t come in right time when need to pick up
Bodde här 2 nätter i maj 2024
Svar från Jessica 19 maj 2024
Dear guest, I am sorry we did not meet your expectations. We truly appreciate your feedback as it will most definitely help us improve our services we provide to our guests. We hope your next visit to Tampa will bring you back our way.

4/10 Dåligt

Joniel

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
I stayed for three nights and at no time did anyone go to clean my room, the TV is not smart and it is in a terrible condition, the garbage baskets did not have bags. And the Secure box didn’t worked
Bodde här 3 nätter i maj 2024
Svar från Jessica 19 maj 2024
Dear guest, I am sorry we did not meet your expectations. We truly appreciate your feedback as it will most definitely help us improve our services we provide to our guests. We hope your next visit to Tampa will bring you back our way.

10/10 Fantastiskt

WILLIAM

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Jessica 19 maj 2024
Thank you for your 5 out of 5 rating. It's exciting to hear we met your expectations. We hope that you will return when your travel plans bring you to Tampa.

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I chose this hotel because it's close to the airport and free shuttle service is offered. Check-in went just fine with Adita! Room is very pretty and comfortable. There was a lot of noice.....a shrill sound coming from my bathroom in room 408 ...not sure what that was plus a lot of room doors close loudly! I did have lunch in the on site restaurant. My burger and fries was tasty and it was nice to sit in a comfy booth and just relax. It would be nice to have a TV remote that has a menu button to see what's on. The Crabtree products in the bathroom are a nice elevated touch!
Bodde här 1 natt i maj 2024
Svar från Jessica 19 maj 2024
Thank you for the outstanding 5 out of 5 rating! I am thrilled to hear that Adita provided great service and that you found our hotel amenities to be great as well. Your feedback is important to us, as it definitely helps us improve the services we provide to all of our guests. We look forward to welcoming you back to our hotel when your travel plans bring you back to the Tampa Bay area.

8/10 Bra

Doris

Affärsresenär, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Room did not smell good. Dayshift front desk staff was rude. The woman that was working was ignoring everyone unless they walked up & demanded her attention. Restaurant staff was very nice.
Bodde här 1 natt i maj 2024
Svar från Jessica 20 maj 2024
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences this may have caused you. I am sorry that we did not meet your expectations. Your feedback is highly important to us and will definitely use it as a tool to help us improve our services. We hope you'll allow us to welcome you back to our property when your travel plans bring you back to Tampa Bay.

10/10 Fantastiskt

Denai

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved my experience at Hilton…..my experience with Expedia is the problem……I will not use it again! Granted it may have been my fault but after booking the wrong weekend and gettin to the hotel 6 hours later to find I made a mistake….one hour later I have to lose my first reservation 2 weeks ahead and pay extra to SWITCH my dates……less than 24 hours…..for a switch 2 weeks difference. The Hilton apologized profusely and was AMAZING!!! Expedia you lost a customer!
Bodde här 1 natt i maj 2024
Svar från Jessica 13 maj 2024
Thank you for taking the time to share your experience with us and for your amazing 5-star review! We are all delighted to hear that you enjoyed your visit so much. Our team works very hard to make our guests feel at home, and well taken care of. I am glad we were able to make it right for you and your family. We are looking forward to your return when your travel plans bring you back to Tampa. Thank you again for choosing us as your home away from home.

8/10 Bra

Maria

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Ceiling in bathroom was pealing off and the tv screen did not work properly.
Bodde här 1 natt i maj 2024
Svar från Jessica 12 maj 2024
Thank you for your review. I am sorry to hear of your experience during your stay with us. We will definitely pass this onto our Maintenance team. Your feedback will help us improve the services we provide to each and every one of our guests. We hope to see you soon again when your travel plans bring you back to Tampa.

8/10 Bra

Beth, Palm City

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Disappointing that you can’t get Hilton rewards if booked through Expedia. I could understand, if a got a below market rate.
Bodde här 1 natt i maj 2024
Svar från Jessica 7 maj 2024
I am sincerely sorry that you were not able to apply Hilton Honors rewards to your reservation. When you booked through Expedia, you receive the benefits they have to offer. Nonetheless, we truly appreciate you being a Hiton honors member and would like to thank you for choosing to stay with us.

10/10 Fantastiskt

Deeyon

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Jessica 7 maj 2024
Thank you for your 5-star rating. It was an absolute pleasure having you. We look forward to hosting you again when your travel plans bring you to Tampa.

10/10 Fantastiskt

Shawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only problem was the breakfast. It wasn't a free breakfast, but you essentially pay $22 each for a standard hotel Continental breakfast.
Bodde här 1 natt i april 2024
Svar från Jessica 29 apr. 2024
Thank you for your feedback and your perfect 5 out of 5 score. It was a pleasure having you and look forward to welcoming you back soon.

10/10 Fantastiskt

Ashley

Bodde här 1 natt i april 2024
Svar från Jessica 19 maj 2024
Thank you for your amazing 5 out of 5 rating. We are excited to hear that you enjoyed your stay with us. We look forward to seeing you again when your travel plans bring you back to the Tampa Bay area.

10/10 Fantastiskt

Kara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
N/a
Bodde här 1 natt i april 2024
Svar från Jessica 27 apr. 2024
Thank you for your 5-star rating. We look forward to welcoming you back to our hotel when your travel plans bring you back to Tampa.

8/10 Bra

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Deborah Ferreira - Room's Director 25 apr. 2024
Thank you for your review. We appreciatte your business and we hope to host you again soon.

10/10 Fantastiskt

J

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Deborah Ferreira - Room's Director 23 apr. 2024
Dear J, we are happy to hear that your stay was flawless. We are very much looking forward to host you again soon.

10/10 Fantastiskt

Donna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Accommodating staff and the hotel was very clean and comfortable
Bodde här 1 natt i april 2024
Svar från Sebastian 19 apr. 2024
Thanks so much Donna and we hope to see you again soon!

10/10 Fantastiskt

lelia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Jessica 14 apr. 2024
Thank you for your fantastic review! We appreciate your business.

10/10 Fantastiskt

alan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy as pie
Bodde här 1 natt i april 2024
Svar från Jessica 14 apr. 2024
We strive to make our check-in process as easy as possible! Thank you for your generous review.

6/10 Okej

David, Wichita

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Needs updating due to maintenance issues, wear and tear.
Bodde här 1 natt i april 2024
Svar från Jessica 14 apr. 2024
I am so sorry to hear of your poor stay. We will do our best to make your next stay excellent and as comfortable as possible. Hope to see you soon!

6/10 Okej

Siobhan

Affärsresenär
Gillade inte: Personal och service
The hotel won’t let me use my Hilton loyalty number as I booked through Expedia? The hotel is very tired it needs some serious TLC! Staff are not friendly and very dismissive.
Bodde här 2 nätter i april 2024
Svar från Jessica 14 apr. 2024
We are sorry to hear of your poor experience. That is certainly not the impression we want to leave. Regarding Hilton Honors accounts, we follow industry standards for third-party bookings. Thank you for your business, and once again, our apologies for any inconveniences.

10/10 Fantastiskt

Mark, Clearfield

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property and surrounding area.
Bodde här 1 natt i april 2024
Svar från Jessica 14 apr. 2024
That is great to hear! We look forward to welcoming you back to sunny Tampa Bay soon!

10/10 Fantastiskt

Lauren

Bodde här 3 nätter i mars 2024
Svar från JDEPIRO, GM 30 mars 2024
Thank you for your 5-star rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

8/10 Bra

Theresa

Gillade: Personal och service
Bodde här 2 nätter i mars 2024
Svar från JDEPIRO, GM 27 mars 2024
Thank you for your business and 4-star rating! We wish you safe and exciting travels.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Angela, Edmonton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Super comfortable
Bodde här 1 natt i mars 2024
Svar från JDEPIRO, GM 21 mars 2024
Thank you for your amazing comments! Super comfortable is always our goal and I was thrilled to see that we succeeded. We appreciate your business and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

10/10 Fantastiskt

Anllely

Bodde här 1 natt i mars 2024
Svar från Jessica 14 apr. 2024
Thank you for your glowing review! We appreciate your business and look forward to hosting you again soon.

10/10 Fantastiskt

Susan

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay close to TPA. The bed was comfy and the room was super quiet. Parking is easy and the airport shuttle very convenient and leaves every 30 minutes from the hotel.
Bodde här 2 nätter i mars 2024
Svar från JDEPIRO, GM 16 mars 2024
Thank you for your wonderful remarks. We appreciate your time and we look forward to your next visit.Sincerely,John DePiroGeneral Manager

8/10 Bra

Karla

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från JDEPIRO, GM 11 mars 2024
Thank you for rating us 4-stars! We appreciate your time and business.Respectfully,John DePiroGeneral Manager

6/10 Okej

Jazmine

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is my second time staying at this property for work travel. I enjoyed my stay both times. The bathrooms are a little outdated but overall staff friendliness & property cleanliness was above average. I will likely stay again!
Bodde här 2 nätter i mars 2024
Svar från JDEPIRO, GM 11 mars 2024
Thank you for your wonderful comments regarding the friendliness and cleanliness of our property. I have noted your feedback pertaining to the bathroom. On behalf of our team, we appreciate your loyalty and we wish you safe travels.With Hospitality,John DePiroGeneral Manager

6/10 Okej

Anne

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från JDEPIRO, GM 11 mars 2024
Thank you for your patronage. We hope to have the opportunity to welcome you back again in the future.With Hospitality,John DePiroGeneral Manager

4/10 Dåligt

Karen

Bodde här 1 natt i februari 2024
Svar från JDEPIRO, GM 21 mars 2024
Thank you for rating your experience. We hope that you will consider returning so that we can show you what we are capable of.Safe Travels,John DePiroGeneral Manager

8/10 Bra

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was conveniently located, staff was very friendly, and rooms were clean. However, the elevators were not working well soon after we got there. The staff was working diligently to remedy the problem.
Bodde här 1 natt i februari 2024
Svar från JDEPIRO, GM 17 feb. 2024
Thank you for your wonderful remarks and your constructive feedback. Our elevators recently went through an annual inspection testing. I’m sorry that this wasn’t communicated effectively. Thank you for your business.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Nyssa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient location to the airport, helpful shuttle, close to restaurants.
Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 8 feb. 2024
Thank you for your review and comments. We appreciate your business and we hope that you will return again soon.Sincerely,John DePiroGeneral Manager

8/10 Bra

Liezhel

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was very nice. The customer service was also really friendly. The only complaint I have was the tub would fill up if you left the faucet on too long.
Bodde här 2 nätter i februari 2024
Svar från JDEPIRO, GM 5 feb. 2024
Thank you for your review and business. We appreciate your kind remarks and constructive feedback. We hope to welcome you back again one day.Sincerely,John DePiroGeneral Manager

2/10 Väldigt dåligt

Kendall W

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
I checked into the hotel because I got the flu and couldn’t fly home. First thing I wanted was a hot shower and it had a dual knob situation that was completely unmarked. I fiddled with that for 20 minutes and could get nothing more than Luke warm. So there I was freezing with the flu and 102 temp. Also the bathroom needed some TLC with water damage on the door and floor baseboard. Not very good for Paris Hiltons inheritance.
Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 23 jan. 2024
Thank you for taking the time to review our hotel. I would like to apologize that your stay was less than satisfactory. We have shared your comments with our Operations Team and we will investigate further. Please reach out to me if I can be of assistance to you.Sincerely,John DePiroJohn.DePiro@Hilton.com

8/10 Bra

Dawn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I am still waiting for my receipt one week later
Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 5 feb. 2024
Thank you for your review. Please reach out to me at 813-874-5018. Best Regards,John DePiroGeneral Manager

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från JDEPIRO, GM 21 jan. 2024
Thank you for your perfect score. We hope to have the opportunity to welcome you back again sometime soon.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Michael

Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 22 jan. 2024
Thank you for taking the time to rate our hotel. We apprecfiate your 5-star rating and business.With Hospitality,John DePiroGeneral Manager

10/10 Fantastiskt

Kenny

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 21 jan. 2024
Thank you for your perfect 10 rating! We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Sidney

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Flawless parking and checkin to a nice quiet clean room.
Bodde här 1 natt i januari 2024
Svar från JDEPIRO,GM 20 jan. 2024
Thank you for your amazing comments! We appreciate your accolades and business.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Celestino

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice all around.
Bodde här 1 natt i januari 2024
Svar från JDEPIRO, GM 19 jan. 2024
Thank you for your most kind comments! We appreciate your business and we look forward to your next visit.With Hospitality,John DePiroGeneral Manager

8/10 Bra

Thirumal, Raleigh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från John Depiro 10 jan. 2024
Thanks Thirumal and we appreciate your business!

10/10 Fantastiskt

Denise

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No where near previous Hilton standards.
Had to have an "engineer" come to the room just to change the time on the bedside clock. Thermostat didn't work properly - turned it heat and it did not stop heating once the set temperature was reached. At one point the room was almost 80. Had to turn the system off and when the room cooled too much had to turn the heat on again. After 3 times, I just called down for extra blankets. The bathroom had obvious water damage and the hallway near the elevators had wallpaper hanging off the wall.
Bodde här 1 natt i december 2023
Svar från JDEPIRO, GM 5 feb. 2024
Thank you for your review. I will share your remarks with our Operations Team. Please accept our apologies.Sincerely,John DePiroGeneral Manager

2/10 Väldigt dåligt

Marcille

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Women room near D14, faucets don't work. Gate Gal had an attitude when we inquired about the accuracy of the departure time.
Bodde här 1 natt i december 2023
Svar från JDEPIRO, GM 27 dec. 2023
Thank you for your feedback. We do not have a D14 or gate gal. I truly believe you meant to review a different entity. D14 and gate gal are consistent with an airport. We are a hotel. Thank you for your interest in the community.Happy Holidays,John DePiroGeneral Manager

10/10 Fantastiskt

Amber

Bodde här 1 natt i december 2023
Svar från JDEPIRO, GM 27 dec. 2023
Thank you for your 5-star rating! We appreciate your time and business. Happy Holidays, John DePiroGeneral Manager

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från JDEPIRO, GM 25 dec. 2023
Thank you for your perfect 10 rating! We appreciate your time and business.Happy Holidays,John DePiroGeneral Manager

10/10 Fantastiskt

Mayra H

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från JDEPIRO, GM 17 dec. 2023
Thank you for your perfect 10 rating! We appreciate your business and generosity.Happy Holidays,John DePiroGeneral Manager

10/10 Fantastiskt

manoj

Bodde här 2 nätter i december 2023
Svar från JDEPIRO, GM 14 dec. 2023
Thank you for your 5-star rating. We appreciate your time and business.Sincerely,John DePiroGeneral Manager

10/10 Fantastiskt

Luis

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and staff , thanks Stephanie for the help checking in
Svar från JDEPIRO, GM 17 feb. 2024
Thank you for choosing our hotel and for the wonderful comments. We hope that you will return again in the near future.With Hospitality,John DePiroGeneral Manager

6/10 Okej

Michelle

Reste med sin partner
Gillade inte: Renlighet
The sheets in my room were contaminated. I’m glad I inspected them before use.
Bodde här 2 nätter i december 2023
Svar från JDEPIRO, GM 25 dec. 2023
Thank you for your feedback. I have shared your remarks with our Operations Teams. We are sorry that your stay was not an enjoyable one. Thank you for your business. Happy Holidays,John DePiroGeneral Manager

6/10 Okej

David

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Not the Hilton experience I expected.
Disappointed by little things: 1) almost impossible to get shuttle pick up except through a call to main reservation desk in some foreign country. Spent ten minutes on hold, arrived at hotel after about 40 min. 2) only desk agent was deep in conversation despite two people waiting to register; 3) relatively spartan room amenities (no drinking glasses, really?). Room was clean, restaurant breakfast ok and servers cheery. Overall ok but not a good value for price.
Bodde här 1 natt i november 2023
Svar från JDEPIRO,GM 30 nov. 2023
Thank you for sharing your experience. I would like to apologize that you had difficulty with our shuttle service. I will also investigate the missing guest room glasses. Thank you for your business. We wish you safe and exciting travels.Kind Regards,John DePiroGeneral Manager