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Recensioner av SureStay Plus Hotel by Best Western Tarboro

2.5 out of 5
SureStay Plus Hotel by Best Western Tarboro
102 Market Centre Drive, Tarboro, NC

Recensioner

6,8
10 - Fantastiskt i betyg. 80 av 343 recensioner" "
8 - Bra i betyg. 102 av 343 recensioner" "
6 - Okej i betyg. 62 av 343 recensioner" "
4 - Dåligt i betyg. 52 av 343 recensioner" "
2 - Väldigt dåligt i betyg. 47 av 343 recensioner" "

7,0/10

Renlighet

7,8/10

Personal och service

6,2/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

8/10 Bra

Nicole

Reste med sin partner
The room was very spacious neat and clean. I just wish we were able to watch more channels in the tv. There was only only channel for us to watch.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff were very helpful and friendly. The bathroom was dirty. There was dirt and hair o. The floor and a dirty wash cloth on the shower head.
Bodde här 1 natt i april 2024

8/10 Bra

Christina

Bodde här 1 natt i april 2024

6/10 Okej

Greg

Gillade: Personal och service
Bodde här 1 natt i april 2024

6/10 Okej

Suzanne

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The room seemed clean and in order. Person who checked me in was nice. Property facilities have some wear and tear. But it was fine for what I needed.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Place to stop
Room was clean and comfortable. Location was close and convenient for shopping and other needs.
Bodde här 8 nätter i januari 2024

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Better quality control needed.
The first room had a few dead bugs, small wood chips, and leaves under the sheets on the mattress. The second room had a cleaner bed but had a good bit of debris on the air unit and something brown smeared on the wall next to the door when you came in.
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Jacqueline

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nasty
Bodde här 2 nätter i december 2023
Svar från GM 10 jan. 2024
Thanks for your Response Jacqueline. If you would have provided us with detailed explanation of your issue it would have helped usl

2/10 Väldigt dåligt

Thomas

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Absolutely DISGUSTING!!! VOMIT EVERYWHERE!!
We got 2 rooms and both of them had dried vomit all over the walls and other parts of the room. Bug guts smashed on the wall, floors that look like they've never been cleaned, the smell of mildew throughout the hotel. There are also poop smeared on the headboard. We immediately left. On the way out there was fresh puke in front of the elevators! Why is everyone throwing up in this hotel??!! When we asked the front desk for a refund, they told us no because we went through a 3rd party app (hotels.com). I have yet to hear anything back from hotels.com about our refund. I would recommend driving 30 minutes to Greenville for a nicer hotel, there arent any im Tarboro that are fit to house people.
Fresh vomit on the floor
Dried poop on the headboard
Smashed bugs on the wall
Dried puke on the wall
Bodde här 1 natt i november 2023

8/10 Bra

Iseeulooking

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to food and shopping
Bodde här 2 nätter i november 2023

8/10 Bra

Kurt

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

Ashley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Gary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everyone was helpful and the place is clean
Bodde här 1 natt i oktober 2023

6/10 Okej

Delores

Reste med familj och småbarn
Gillade: Bekvämligheter
Customer service
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Carl

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från GM 6 okt. 2023
Dear Sir or Mam,Thank you for your response, it means lot to us. Please come back soon and visit us again.RegardsSure Staff

2/10 Väldigt dåligt

Shardel

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the nastiest hotel room I’ve ever seen. There was dirt and hair in the shower. The sheets had dirt on them where you could wipe it off if you touched it. There was hair on the floor. The room smelled of mildew. I immediately asked for a refund and left. I would never return to this filthy property
Bodde här 1 natt i september 2023
Svar från GM 4 sep. 2023
Thank you for your response. We cxl. your room and within 1/2 hour we rented the same room to another guest and they ended up staying for three nights. Thank you for not staying with us, it helped us selling the same room 2 additional nights. Have a good day.

4/10 Dåligt

Diane

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
What it that smell
My husband and i only stayed one night .it was our family reunion we arrived later then we wanted to. checked in with no problem staff was friendly. We got to the room and it smelled like mildew i thought maybe the air conditioner was not on long enough but we had to run out to get to the reunion. When it was over with was late i called to ask for 2 more rooms to help out other family members and they accommodated my family last minute it was late.when we got to our room ot still smelled like mildew. And there was a dampness on the room i did some cleaning and spraying and it seemed a little better but in the middle of the of the night a slug was on the wall i woke my husband he killed it and checked out at 6am. I told the man at the desk and said he was going to check it.but he didnt say anything to me. My family said their stay was ok.so maybe it was just that room but i hate it.it is close to our family and its in a good location to everything. The breakfast was good but i like to sleep more then i like to eat.
Bodde här 1 natt i augusti 2023

6/10 Okej

Mark

Affärsresenär
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Ashley

Bodde här 1 natt i juli 2023

8/10 Bra

Tiffany

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
2nd time staying here. Would recommend to others.
Bodde här 1 natt i juli 2023

6/10 Okej

Marcia

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i juli 2023

6/10 Okej

Elaine

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Extremely disappointed with breakfast offerings and coffee
Bodde här 1 natt i maj 2023

6/10 Okej

Nick

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

calvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!!!!
Bodde här 2 nätter i april 2023

4/10 Dåligt

Topher

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2023
Svar från GM 4 apr. 2023
Dear Topher Can we know the full name of yours and what was the problem since you given us this rating.Sincerely GM

4/10 Dåligt

Heather

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
We didn’t have hot water in our shower, and my husband got sick so we left a day early and the manager refused to refund us for that day.
Bodde här 4 nätter i mars 2023
Svar från GM 17 mars 2023
Heather,THanks for your response. Please call up the hotel and we will like to hear you.

10/10 Fantastiskt

Mitchell

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great property. No problems.
Bodde här 1 natt i februari 2023

8/10 Bra

Clement

Bodde här 1 natt i februari 2023

6/10 Okej

Kamal

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Location close to shopping area and highway however the room smelled and the bathtub was filthy we had to wash it before taking a shower. TV service kept disconnecting and interrupting. Front desk staff was helpful
Bodde här 2 nätter i januari 2023

6/10 Okej

Victorey

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk was helpful but no cleaning was done to my room
Bodde här 4 nätter i januari 2023

10/10 Fantastiskt

Cynthia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

john carter

Reste med sin partner
Gillade: Renlighet och personal och service
I think the bath tub requires a little more attention

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022

6/10 Okej

Judi

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Gary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed the stay
The staff is top notch from the manager, all the front desk personnel regardless of the time of day and the gentleman that runs the breakfast. I stayed 14 days so I saw all the employees.
Bodde här 10 nätter i september 2022

8/10 Bra

Justin

Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Sophonie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stay was great, customer service is great!!
Bodde här 3 nätter i september 2022

2/10 Väldigt dåligt

Victoria

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not a Good Place to Stay
This hotel was just terrible. Rooms wasn’t cleaned at 230 when I arrived. I had to reclean tub and TV would not turn off all nite. Breakfast was just as bad. Most of the equipment wasn’t working.
Bodde här 1 natt i september 2022
Svar från GM 21 sep. 2022
Dear VictoriaThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700.Sincerely,55032 PropertyGeneral ManagerSureStay Plus Hotel by Best Western Tarboro

10/10 Fantastiskt

jerome

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The professional service and cleanliness.
Bodde här 2 nätter i september 2022

6/10 Okej

Mary

Bodde här 1 natt i september 2022

6/10 Okej

John

Reste med familjen, Reste med husdjur
Gillade: Personal och service
Gillade inte: Bekvämligheter
No breakfast or swimming pool ac was bad
Bodde här 3 nätter i augusti 2022
Svar från SJ 22 aug. 2022
Dear JohnThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700.Sincerely,GM55032 PropertyGeneral ManagerSureStay Plus Hotel by Best Western Tarboro

2/10 Väldigt dåligt

Jeffery

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Matthew

Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Cheryl

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We checked in to a room that smelled. The bathroom tub had a ring around it, the air conditioning leak water on the floor. The website said the pool would be opened, it wasn’t. They was suppose to have bagged breakfast due to Covid. That wasn’t done. A car was vandalized in the lot, I watched my car all night hoping that wouldn’t happen to mine. The rooms need updates. No use of complaining. I’m sure they know about those rooms and all the defaults. I spayed and cleaned the shower myself.
Bodde här 2 nätter i juli 2022
Svar från GM 2 aug. 2022
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700. Sincerely, GM 55032 Property General Manager SureStay Plus Hotel by Best Western Tarboro

8/10 Bra

Donald

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
this was just a place to spend the night with a dog in tow.... but we liked the clean room, with its vinyl flooring.... easier to clean up dog food spills, and smells soooo much nicer. We liked that we were put on the bottom floor, near the exit, so our dog could come and go easily.... made us all more comfortable. The lady on the desk when we arrived was sooo nice.... loved comparing our animal stories! Only negative really is that after we left, we got a call on our cel phone asking if we had paid the dog fee (which we had, in cash... but neglected to get a receipt)..... we always got a pet receipt thereafter on our trip.
Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Diane

Reste i grupp, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very impressed with cleanliness, staff very friendly and pet friendly.
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awful Place!
Horrible marijuana smell throughout. Loud, party crowd all night long. Not very clean. Bed not comfortable. Will NOT stay again or recommend to anyone!
Bodde här 1 natt i april 2022
Svar från ABCD 7 maj 2022
Thank You for your Response. Let us know if there is a solution for this smokers to stop in any hotel. Book your room directly with the hotel instead using 3rd party.

8/10 Bra

Allison

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient for why i was there. Bojangles next door.
Bodde här 1 natt i april 2022

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
Room had sticky wetch stuff on the floor. Furnishings were badly stained.
Bodde här 1 natt i april 2022

8/10 Bra

Greg

Reste med familjen
Gillade: Personal och service och bekvämligheter
They were up grading during the day very noise
Bodde här 1 natt i april 2022